--- title: "Direct Mail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Direct Mail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Direct Mail is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/direct-mail-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Direct Mail](https://www.softwareadvice.com/email-marketing/direct-mail-profile/) / Direct Mail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/direct-mail-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/direct-mail-profile/alternatives/) # Direct Mail User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 164 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 134 reviews (82%) - 4 stars: 25 reviews (15%) - 3 stars: 5 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Blisteringly Fast Interface: Unlike browser-based tools that lag when you have 10,000+ subscribers, Direct Mail stays fluid because it’s using your Mac’s local hardware. - I've been able to create drip email campaigns and a monthly email newsletter with no problem. And it's great being able to see who's opening and clicking links. If you're starting out with a small mailing list, like me, there's a free plan and a 'pay-per-email' plan, which can save money over paying monthly to some web-based systems, regardless of how large your list is. And it's nice having a native Mac app that's intuitive and I can use anywhere, even without an internet connection. - Creating a email is very easy and easy to share with your team and work on the same document. ### Most mentioned cons - Had to switch to another OS unfortunate, more than one PC was not an option. - I've never figured out how to produce smart lists, but I don't think that's Directmail's fault! - Some of the challenges or limitations that Direct Mail users may encounter include:Cost: Direct Mail can be more expensive than other email marketing software. ## Direct Mail customer reviews Showing reviews 1-25 of 164 (page 1). ### Excellent and quick tool for managing email communication to groups - Overall rating: 5/5 - Reviewer: Mark L. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Direct Mail's native application interface is so much smoother to use and quicker than online systems. I regularly use MailChimp and HubSpot for outbound email as well, but for certain purposes Direct Mail is a real winner. It's really a good tool for designing nice looking email newsletters. The reporting is pretty good as well. There's a really elegant mixture of cloud-based services (the email sending and report viewing) and native application. #### Cons I do wish it was a little easier to share control of campaigns and lists with another Mac users. #### Reasons for switching to Direct Mail DirectMail was quicker and easier, and didn't require me to coordinate with other Mailchimp campaigns and users. --- ### My overall impression is very positive - Overall rating: 5/5 - Reviewer: Franco R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have a very positive impression of Directmail. It is efficient, has an elegant editing interface and clear reporting, Scheduling is a good thing as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy, elegant and reliable. Support is efficient and updates come regularly. This makes DirectMail an excellent service for mass mailing #### Cons expensive compared to other services using Amazon SES that cost a fraction. It remains very competitive with MailChimp #### Reasons for switching to Direct Mail efficiency, user friendliness, competitive price #### Vendor response Thank you for the review, Franco! Replied May 2025 --- ### DirectMail - Overall rating: 5/5 - Reviewer: Carlos A. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just a great option, friendly, powerful, campaign administration, links, great #### Cons Nothing, just a great tool, simple and friendly #### Reasons for choosing Direct Mail Mac user --- ### I've never looked back! - Overall rating: 5/5 - Reviewer: Ilan M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Without a doubt the best system I've used and I love that it's simple and smart at the same time. It's easy to use and I never feel overwhelmed. Other systems go too far and make the experience feel like you need to be an expert (even though they say it's "easy"). We currently have the smaller of the packages but look forward to expanding to the next level soon - thanks to Direct Mail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Where to begin? • import from Google Sheets (because we use Google forms to add to our database) • personalised emails with reference to specific fields (with a fallback) • the reporting (especially the bounce report) • smart groups • templates #### Cons Four features I would love to see developed: 1) The ability to include a table with rows and columns 2) The ability to embed HTML/iframe 3) Some widgets like a countdown timer. 4) I would like to feature all our previous newsletters on our website and short of creating a button to each web version, I would love to see an archive site that we could use. #### Reasons for choosing Direct Mail SEE "Why did you make the switch?" #### Reasons for switching to Direct Mail Direct Mail makes developing communications to clients easy and very good looking - not the case with competitors. --- ### Direct Mail always hits the spot - Overall rating: 5/5 - Reviewer: Simon T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered One of my oldest clients is a company that offers PR monitoring software and for the last five years we have been sending out email campaigns every week (Tuesdays through Thursdays) and I know that they are getting customers signing up to their services as a result. We update their campaigns on a regular basis and with Direct Mail's excellent interface I can adapt and amend things very quickly. For all our email marketing clients Direct Mail allows me to schedule highly personalised campaigns for weeks ahead – a feature that is especially invaluable when we go away, ensuring that our clients' campaigns never miss a beat even when we're on the beach. Getting notifications on my iPhone, via their Stamps app, means that whenever I am out of the office I am always aware how our campaigns are performing and can provide instant updates if clients need information even when I am away from my Mac. Direct Mail is a real gem; the pricing policy is very fair and you can easilty up and downgrade your plans as needed. Their support is excellent, and I must shout out to [SENSITIVE CONTENT HIDDEN]; even though we're on different continents we're on the same page and I appreciate being able to have direct contact with support and not having to go raise support tickets. I very much look forward to continuing to send out compelling campaigns via Direct Mail in the months and years ahead. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Direct Mail is a powerful and comprehensive, but easy-to-use, email delivery platform that makes every email campaign a joy to design, develop and implement. It's intuitive interface allows you to design a campaign, create a distribution list and then monitor the results in realtime. The templates that are provided by Direct Mail are almost infinitely adaptable, but you can create your own formats or import templates. Either way, you have at your fingers tips a professional system that I would now not want to be without. #### Cons There is very little, if anything, to dislike, but if there is one improvement they could make it would be to have the option to use the email sign-up forms as a contact form. At the moment, when creating automated sign-up forms, the only option is for users to 'subscribe', but if Direct Mail could incorporate the option to choose 'submit' and not 'subscribe' that instantly turn it into a powerful and highly editable contact form, which you can incorporate into any website. #### Reasons for choosing Direct Mail Constant Contact (CC) offers a suite of solutions, from email marketing to e-commerce, which was potentially of interest, but I found their email marketing system a constant irritation. Again, it's web-based (or was when I trialled it) and found the method of building campaigns a real pain; the lack of customisability was nowhere near as good as Direct Mail. #### Reasons for switching to Direct Mail Easy answer: Direct Mail knocks MailChimp out of the water every time. MC is web-based and requires you to log in to find your campaigns; then, you are faced with an overly-complex interface that is nowhere near as intuitive as Direct Mail. When I trialled Direct Mail I immediately closed my MC account. Since then, I have only used MC if clients are using it, but every time I push the merits of Direct Mail. --- ### Great Value, Top-Notch Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It allowed me to provide a high level of service to my clients at a very reasonable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cost drew me to Direct Mail for Mac; I was sending out up to 50,000 weekly e-mails for a client at one point. It was by far the lowest-cost option for bulk e-mailing on that scale. But there were other things that made the experience so great. On the few times I had deliverability issues, I got one-on-one attention from the developers who talked me through the adjustments I needed to make on my DNS settings. They are very protective of their sender reputation, which increased my deliverability rates vs. other vendors without dedicated IPs. #### Cons I'm using it a lot less these days because my workflow has changed and it isn't a good fit for what I am trying to accomplish at the moment. But if I were to return to mass sechduled e-mails, Direct Mail for Mac would still be my first choice. #### Reasons for choosing Direct Mail Cost, but stayed with it because of the customer service and excellent product. --- ### Great mail program with extensive features - Overall rating: 5/5 - Reviewer: Eric A. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I was looking for a low-cost mail program that was very easy to learn and get up and running. The major issue was getting a zap to work, but once that was working, I was very happy with the result. Likewise, zaps for onsite forms. But the learning curve for actually USING it, and sending emails. Cost per email is very very low - I buy 10K at a time for $99 so one cent each. Pretty good pricing! Delivery is almost instantaneous, and it is fun to watch the responses roll in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Low cost per email, campaign reports, mailing lists easy to build and maintain, easy to use block editor. I use this via zaps with Shopify, as well as forms on my WP site. Much smaller learning curve compared to mail chimp. #### Cons Not as common support - required a zap to connect to Shopify, rather than directly connect, as will bigger company products. I appears to not detect duplicates in lists. I would like a more powerful editor, more like Divi for constructing emails. However, the basic block editor works pretty well. #### Reasons for choosing Direct Mail It does the basic job of mailing out form letters. Very easy to use and learn. Inexpensive. Fast. The learning curve on other alternatives was daunting, with all of their marketing crapola. Probably very powerful, but not what I wanted at this point. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Doug G. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can compose and edit emails as well as your database offline and without an internet connection. You never have to worry about losing work if your connection goes down. Great reporting as well and the chat support is helpful and fast! #### Cons I would love the ability to analyze various list performances. #### Reasons for choosing Direct Mail Easy to use and good reporting to analyze specific subscribers. #### Reasons for switching to Direct Mail Poor reporting and templates really didn't look very nice. --- ### If Apple made a direct mail app, it would look & feel like this! - Overall rating: 5/5 - Reviewer: Brett N. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It's a perfectly simply solution to creating customer engagement. It's actually a pleasure to use since it looks and feels great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's really easy to set up and execute and it integrates with my CRM of choice (Daylite) really well #### Cons I don't have any deal-breakers, but would always love more templates #### Reasons for switching to Direct Mail cost, ease of use and seamless integration with my CRM (Daylite) --- ### Amazing and solved our bulk email issues. - Overall rating: 5/5 - Reviewer: Todd M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team loves how easy this is to manage, set up and keep on top of key clients. Bravo! #### Cons We LOVE IT and have zero changes. Thanks so much. #### Reasons for switching to Direct Mail These technologies kept getting blocked by spam filters. Even our top clients never saw our emails. Now that problem is solved! --- ### Superb Mailing App! - Overall rating: 5/5 - Reviewer: David J. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Really enjoy using Direct Mail and the results it produces. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the easy to use yet stylish interface all without using any code. Very consistent appearance in just about every email client. #### Cons Would love to be able to see Direct Mail sync Email Groups and subscription status with Apple Contacts app or BusyContacts apps. This would allow Contacts to keep a linked record of address statuses in Direct Mail. #### Reasons for choosing Direct Mail Too complex. Preferred a standalone app. Direct Mail offers an easier to use code free interface. #### Reasons for switching to Direct Mail Ease of use. Synchronisation with iCloud. More competitive pricing structure. --- ### Direct Mail - The Best App For Writing Weekly Newsletters! - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience in using Direct Mail has been very pleasant. It's efficient, easy to use, and makes writing a weekly newsletter fun. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros There is much to love about Direct Mail. I love the mail-merge features. A personalized newsletter is much more powerful and attention getting. I enjoy the ease of use and the powerful preview features. I truly appreciate how easy it is to layout the newsletter and fine tune the design. The user interface is very intuitive. #### Cons I would be nice to have a word-art type of feature. #### Reasons for switching to Direct Mail I didn't like the constant fight with the app to get my layout look the way I wanted. The subscription model became very pricy! --- ### Longtime Love Interest - Overall rating: 5/5 - Reviewer: Yon H. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been wonderful. This is a pro-level tool that every small, indie, business should make great use of. It is light on the wallet and there every time you need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about this software is that it is there just when I want it. There is no needling "missing you" emails, no fees for when I have a busy time and just can't get to it and no fuss on telling me how to make my emails better. It is an all around pleasure. #### Cons What I like least about this software is that it has such a tight complaint algorithm. I, totally, understand why and the reasoning for this. I am aware the industry is traditionally squirley about spam reporting. Not saying any company has handled it better than this software. However, as a business who tries hard to deliver information with lots of paths for people to opt-out, it always amazes me when people simply forget they opted-in ;) #### Reasons for switching to Direct Mail The Mailchimp monthly fees were far to expensive for a small business like mine. I have a large community, but we try not to ask a lot of money from them. So, the Mailchimo monthly requirement to pay for members just does not pencil out. --- ### Easy to use Mail software - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Direct Mail was easy to get to grips with and has enabled me to send attractive and engaging mass mails out to my existing client base, and provides an easy way for me to keep the flow of information about new workshops going between myself and my customers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like the the ease of use and simple copy and paste features so that I can create an editing style and apply it to different sections in the email #### Cons Some of the editing features feel a bit lacking in intelligent features to me, but overall once you becoem familiar with it, it's easy to use. #### Reasons for choosing Direct Mail Direct Mail seemed more cost effective for me. I only pay for the credits I buy to send mail out --- ### A great user experience - Overall rating: 5/5 - Reviewer: Andy M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A great experience and they reply to you if you have any questions! It was like someone had turned on the lights after using MailChimp for quite a while #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, good tracking. I moved from MailChimp a few months ago and have never looked back. Easy to create a mail from scratch. #### Cons Nothing really jumps out as being difficult or hard to work out, in fact I cannot think of a single thing they could do to improve it! I will let them know if I find something! #### Reasons for switching to Direct Mail I was very frustrated by how clunky it was --- ### Direct Mail, Every Bit As Good as the Mac - Overall rating: 5/5 - Reviewer: Stephen K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered We operate our entire subscriber management with this one program. How is that even possible? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 10 years ago Byways Magazine was one the first travel publications to go all digital. Truth is we didn't even know what that meant. Then we stumbled upon Direct Mail, took the leap because it, like us, was all mac, and have grown as it has grown. The level of sophistication from where we were and where Direct Mail was back then, to where we are today is night and day. Other than our layout and design software, Direct Mail is the most significant piece of software we own. #### Cons They really come after you when you violate their spam criteria. We are always hoping someone will just unsubscribe rather than filing a spam complaint. If you could care less about offending someone with spam, then this is not the software for you. They were all about Apple Privacy before there was Apple Privacy! #### Reasons for choosing Direct Mail We were committed to the Mac, we needed someone who had that same committment. --- ### Great tool for email campaigns and management. - Overall rating: 4/5 - Reviewer: Mena S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered We are happy to work this software, and the people behind it. Subscriptions models are expensive, and we wish that a change will occur in the future, on that aspect. We feel that this software has more unrealized potential, like a better and more comprehensive design (similar to Big Sur+). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We can customize the email templates through the html code. Whatever we build it will work with every device out there. Email list management is one of our favourite features. Honest analytics is critical and we love them. #### Cons We cannot fully customize the forms, therefore we are not utilize them, so we are loosing a lot of the software's capacities. It's a shame. --- ### Excellent Email Marketing Tool - Overall rating: 5/5 - Reviewer: Rajesh J. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I am able to send campaigns to different groups which I have made based on their buying interests and it helps me sell more even during this pandemic as my campaigns are specific to groups. My revenues have increased each year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the summary of campaign reports, particularly the number of times a particular client reads it and his location while reading the campaign. All my customers are known to me and when they read it away from their country then I know they are on holidays and I do not disturb them by calling. The templates of direct mail help me make appealing campaigns to my audiences. #### Cons Currently we are not able to have put the excel format inside the body of the campaign. #### Reasons for switching to Direct Mail Vertical Response was doing good for me but when one of my friend suggested direct mail, I tried that and found direct mail is more easy to use and I can put heavy pictures inside the body of the email without reducing the size of my digital images. --- ### Effective, low cost direct marketing - Overall rating: 5/5 - Reviewer: Ian M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered What I like most about Direct Mail for the Mac is that, having used it for several years, it is just there and reliable. I know that if I go a couple of months without using it that it will still meet my requirements. Sometimes, it can take a while to get back up to speed but the effort is always worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is a straightforward and easy to learn piece of software that is packed full of functionality. It has certainly made our marketing more focused and effective over a number of years, first with our management consulting business and latterly with our bed and breakfast business. #### Cons Probably the most challenging aspect is getting to be familiar with the newsletter layout and making adjustments. Once you get to know this it seems you don't need to be a graphics designer or creative to produce a passable newsletter that looks good. #### Reasons for choosing Direct Mail There were a lot of options and it was a long time ago. All I can remember is that this offered a wide range of functionality that Mac users would appreciate most. We have operated a Mac network since 1993, so we know what good Mac software is all about. --- ### Send them all - Overall rating: 5/5 - Reviewer: Luiza H. - Verified reviewer: Yes - Industry: Newspapers - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It was a great time for my email marketing campaigns. Had to switch to another OS unfortunate, more than one PC was not an option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros A well optimized app for email marketing. Being made for MacOS works flawless, well optimized mobile templates and reporting. Automation and collaboration are great features. #### Cons Switched to another OS platform and couldn't use it anymore. --- ### Direct Mail Is an Excellent Email Marketing Tool - Overall rating: 5/5 - Reviewer: Joseph A. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Direct Mail has incredible features that make email marketing so good. I like the reliability of Direct Mail. #### Cons I like the effectiveness of Direct Mail. Direct Mail has been superb. --- ### I LOVE and use Direct Mail WEEKLY - Overall rating: 5/5 - Reviewer: Scott D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, I love it and use it regularly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Reliable. Great online (via chat) customer service. #### Cons A Little on the expensive side for purchased email credits as compared to other companies I've use. Not great phone support (talking to a human). --- ### Nearly Perfect - Overall rating: 5/5 - Reviewer: Stephen R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I have maintained various mailing lists and mailings over the years and DirectMail has always been the perfect tool for me. Now that I am retired and I only use the app to organize my monthly dinner parties, it has scaled down nicely and is still the perfect tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy organization makes easy to maintain compliance with all laws and common decency. #### Cons It doesn't bend to my personal case use, but I could hardly expect it to. #### Reasons for choosing Direct Mail More Mac friendly. #### Reasons for switching to Direct Mail Needed a single solution for multiple lists and html formatted mailings that could be administrated easily from a single source. --- ### Great Software but AWFUL management and support after - Overall rating: 4/5 - Reviewer: John S. - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros One of the easiest and good looking mail sender on the Mac have used it for years. (not anymore though) #### Cons You have to pay them to send using your SMTP, which is fine, but as soon as you offend their very strict rules they disable the whole part of the sending process, meaning the softwares useless. Then thats where you find out the support is AWFUL, as it seems to me theres only 2 people that work there, they refuse to talk on phone, and despite promises when chased up, they don't answer emails. genuinely terrible. #### Vendor response Thanks for your review, John. Sorry that you had a bad experience. We strive to provide excellent customer service (via email and live chat), and are grateful for the many five star customer service reviews we've received here and on other sites. In order to maintain a high quality of service, we ask all of our customers to agree to an anti-spam policy that forbids the use of illegal or purchased email lists. If that policy is violated, we are happy to explain how to resolve the issue. However, we are not able to help customers who repeatedly harass and threaten our employees. Replied May 2018 --- ### A happy user - Overall rating: 5/5 - Reviewer: Robin Lee H. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered I have been using Direct Mail for about a decade, and I highly recommend it to other Mac users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can create my emails off-line to send later. It is easy to use and to create a template that works for me and my purposes. #### Cons I learned that some built-in templates are not seen on AOL and another provider. #### Reasons for switching to Direct Mail Cost. Direct Mail saved me money. ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/direct-mail-profile/reviews/?page=2) --- Direct Mail Reviews, Pros and Cons - 2026 Software Advice