All EmailOctopus Reviews
1-25 of 398 Reviews
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David
Alternative Medicine, 51 - 200 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2023
Great email marketing tool for low budgets
Jeremy
Verified reviewer
Performing Arts, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Give Four Claps for Email Octopus
We set this up in just over an hour, including adding all our lists. Having used MailerLite, Mailchimp, and other services, this one jumped to the top because of its excellent social mission.
PROSEmailOctopus is easy to set up, with plenty of handy support from real people who are clearly invested in the product. Most of the features currently meet the industry standard from what I've seen among other services, and they're still building out a lot of features as well. I'm excited for what's to come.
CONSIt's still a little early, but the number one thing needed for our use case is deeper Zapier integration (more triggers, more things to be triggered by).
Reasons for switching to EmailOctopus
MailerLite had a very pesky system for flagging bounce rates and a short leash. Their customer support was unnecessarily punitive.
Thomas
Newspapers, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic Newsletter Publishing and List Maintenance Service
After a service I'd been using for eight years started developing functionality problems, I checked out competitors and came to EmailOctopus on the basis of a recommendation. Haven't looked back.
PROSEverything WORKS. It's easy to import lists. It's easy to set up lead capture pages to get new subscribers. It's easy to create newsletter templates. It's easy to publish campaigns and get them delivered.
CONSThere's nothing I dislike about EmailOctopus, but if I could suggest one feature it would be social media account linking as opposed to having to manually post links to campaign emails to Facebook and Twitter.
Reason for choosing EmailOctopus
The price was right and EmailOctopus handled specific functions I needed better than Sendgrid (I do use Sendgrid for some other projects).
Reasons for switching to EmailOctopus
My previous service was becoming more complex and less functional/reliable.
Ankit
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2022
A good affordable email marketing tool
Overall, I had a good experience, but I really wish that they fix their email builder, and it's buggy.
PROSEven though EmailOctopus(EO) is a relatively new tool but it has all the features you will expect it to have. The best this is that it's really affordable.
CONSThe major problem with EmailOctopus is there UI of email builder. It's really bad and buggy. Also if you try pasting content from Ms-Word or Notion then it changes the formatting which is troublesome to edit. Also if you want to run referral programs for your newsletter then EmailOctopus has very few integrations. They also pushed new update for their forms which makes it compulsory to use it with iframe and not custom html tags. That makes it very static and you can't use your own designs.
Reasons for switching to EmailOctopus
MailChimp was expensive.
Vendor Response
Hi Ankit, Thanks for the review and glad you love our value for money. In respects to your feedback around the email builder, you'll be glad to know we are overhauling it this year and making it much simpler to copy and paste from your favourite tools, while retaining the correct formatting. Our forms, as you've also mentioned, saw an update last year. I think you may have misunderstood the update, as we do not use iFrames and we never have done. All our forms can be style completely by you using CSS, and we have no plans to ever change that. We agree iFrames are not the right solution to use. If you'd like help styling your forms, please contact our team and we'd be glad to show you how.
Replied June 2022
Jacqueline
Writing and Editing, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
The best on the market
I am a relative new user to EmailOctopus, however it was immediately apparent that this service was far and away the best provider for my needs, and I have used what is perceived as the 3 best others on the market. Their ease of use, particularly when setting up lead capture / sign up forms is by far the simplest I've used but looks exceptional. I don't know why other platforms insist on making it so complicated when it's not necessary. EmailOctopus also has extremely good customer service support as well as constantly updating and improving their service so they are on top of market trends and customer requirements all the time. They are, quite frankly, a breath of fresh air in terms of email marketing, especially when you consider their cost. You really do get very good value for money with this company. I highly recommend them.
CONSTo be perfectly honest I can't think of anything I dislike. It does everything and more I need it to.
Reasons for switching to EmailOctopus
Due to their overtly complicated transfer method to a new platform.
Kat
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2023
This is an amazing tool for individuals and orgs who need email/outreach management on a budget!
The experience has been amazing! It has been transformative for our organization and its outreach.
PROSThis was incredibly easy to adopt and use. Each part of the experience is highly clean and simplified. I highly appreciate how much functionality is included for the introductory prices.
CONSI just wish I could manually batch add contacts to lists. That is, add multiple contacts without needing to upload a CSV.
Reason for choosing EmailOctopus
Everything had higher price-rates and features we didn't need
Reasons for switching to EmailOctopus
Gmail obviously doesn't have everything we need, of course. We were doing everything pretty manually.
Jennifer Lauren
Verified reviewer
Publishing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2023
Switch from MailChimp to EmailOctopus was a no brainer.
So far, the experience has been wonderful. There have been no issues with setting up or sending out campaigns and it has been easy to learn the platform.
PROSThe ease of account setup and importing contacts from our old provider to EmailOctopus. I also liked the analytics reports. I also like the lists setup.
CONSI wish there was a mobile app to manage contacts and campaigns.
Reason for choosing EmailOctopus
I liked the ease of use and overall aesthetic of EmailOctopus over the alternatives.
Reasons for switching to EmailOctopus
Mailchimp kept changing the offerings for the free and lowest-tier services. Once Intuit took over, it was obvious they wanted everyone to start paying more for every small thing. As a small business I could no longer afford to use MailChimp.
Tracy
Writing and Editing, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Easy to use
The website is very quick and easy to use.
CONSThere's really nothing I don't like about it.
Reasons for switching to EmailOctopus
It was much too expensive for me. I am an indie author and couldn't afford the monthly fee for the number of subscribers I have.
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Right fit for us
Glad we went with them. Great customer service too. Very proactive and responsive when we had a question.
PROSThere’s not a bunch of stuff built up over years of product development that make it complicated. It feels fresh.
CONSThere’s limited editing options and templates for content.
Reasons for switching to EmailOctopus
Sick of mailchimp. Too expensive and pushed us into things we didn’t need.
Jessica
Publishing, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Easy to use and worth the money
Really good experience! It's easy to use and my list is growing really quickly!
PROSThis platform makes it really easy to grow my email list and send out emails that look really pretty! My click through rate is over 20% on most of my campaigns!
CONSNothing. Everything is really easy to figure out.
Dr. Richard H.
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
EmailOctopus Review
Positive. Glad I joined! Thank you for your help!
PROSSupport has gone out of their way to help me.
CONSDifficulty following instructions, but that might be my computer illiteracy.
Ian
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Everythin we Need
We have used email octopus for many years. I can't comment on the support - because we have never really needed them - their product just runs properly and without issues. We use it for a lot of things, but primarily for email lists for our users and list management. Their API was easy to integrate into our app, and it makes things really smooth and easy.
PROSEasy to use, almost never a bug, affordable
CONSUI can be a bit weird, but is super minor. Its a really great product
Reason for choosing EmailOctopus
We chose email Cotopus for the cost factor originally, but grew to appreciate how well their product works
Reasons for switching to EmailOctopus
Constant contact was expensive, limited, and we always seemed to have to contact support.
Phillip
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
A friendly, clean and reasonably priced mailing list company.
I moved from a different mailing list company which had significantly raised its' prices and bloated its' product full of "features" I didn't need. I was nervous switching, but it was completely painless, even though I had to setup templates and sign-up forms from scratch. Moving my list of 1500 subscribers across was also very easy.
PROSThe interface is extremely clean with no clutter or bloat. The website runs smoothly with no lag when I'm adding lots of info to a newsletter. Block management is easy to understand and it's simple to test the emails before deploying. I appreciate the the simplicity of campaign reports and automations are easy to setup.
CONSIt's not quite as feature-rich as some of the big mailing list companies. However, this isn't necessarily a bad thing as it makes it very simple to use.
Reason for choosing EmailOctopus
I really liked the clean interface as soon as I tried it. The pricing seemed fair and I especially liked the option to use Amazon AWS at a reduced cost. I asked customer service many questions before switching and they were always really friendly, fast and quick to sort out any issues. I also like to support a smaller company that's having to compete with the established players.
Reasons for switching to EmailOctopus
I had been grandfathered into legacy pricing with my old company, but they brought out a "new" product which I was not eligible for any discount on - the price as a result was 10x higher! My grandfathered product still existed, but would no longer have new features.They had also introduced a lot of bloat into the product. Many unnecessary features were crammed in and the website was slow and buggy as a result.
Shishira
Publishing, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
EmailOctopus is the best free and VFM mail service I've found after months of searching!
I love that EO is so easy to set up and use - it took me less than 30 mins to set up my first automation (welcome email to new subs) and prepare my first weekly campaign. The UI was really nice too with the drag and drop builder (for someone like me who has no coding knowledge) and the flexibility to customise the layout even though I'm on a free plan. Also liked how generous EO in the early stages of growth for the user!
CONSHave not run into any cons, but I would enjoy a more flexible builder UI that could help me standardise fonts and colors for the complete mail and be able to revert to it with a single click if any incorrect formatting exists. Also, pressing backspace to delete a word also deletes the space before that word, which isn't required (it slows down typing speed)
Reason for choosing EmailOctopus
UI/UX, good reviews on the internet and generous starter plan (free)
Reasons for switching to EmailOctopus
I was on the free plan and MC no longer offers the benefits of contact count and mail count it did previously. I am yet to scale my business - hopefully it does soon and I can stick around to upgrade within EO in the future
Ben
Design, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Better than the monkey!
EmailOctopus has allowed us to have bigger lists (compared to the monkey) before hitting a paid limit. It's allowed us to target smaller but more effective segments of our lists with different campaigns.
PROSThe limits on free accounts are higher than the famous Monkey brand and the reports are nicely detailed. Custom fields allow good segmentation of lists and it's super simple to use them in the email content.
CONSThe builder for email is sometimes a little convoluted with the side panel that pops out to edit details like buttons etc. It's not always clear if a change has been saved.
Reason for choosing EmailOctopus
Price, simplicity.
Reasons for switching to EmailOctopus
Price initially. Then ease of use when we actually used it!
Sumeet
Retail, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Best Email Marketing System
Overall, I think I am using EmailOctopus for more than 3-4 years now I think. I have been very satisfied with their product and haven't found any other service which gives me such good features at this price point. All the best to their team and hoping they take EmailOctopus to new heights.
PROSI have been using this since it was a very small product. I have seen it grow and add new features with time. They have definitely grown for the better and added some really nice automated marketing features without increasing the cost too much.
CONSAmazon SES reputation management is the biggest issue I have faced. Though, it's not their part of the product directly but there should be some way of managing the reputation and fixing those issues from within their product. Whenever I had doubts, their team did help me out a lot.
Reasons for switching to EmailOctopus
The pricing for simple email newsletter in MailChimp is too expensive for our business. Though they are actually shifting from just email newsletter to a complete e-commerce marketing platform. But the cost was too high for our subscriber base.
Brian
Automotive, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Small Agency ESP Review
Very positive.
PROSWe use EmailOctopus for our small agency to send our newsletters and other targeted email campaigns. Their tool is extremely easy to use and is very cost efficient for small agencies that have to watch every penny. Plus the are continually adding new features to the platform which makes the value increase every quarter!
CONSWould like the ability to create sub-accounts. And it's a bummer to pay a foreign transaction fee every month.
Reason for choosing EmailOctopus
Easy decision. EmailOctupus offered the best value for our agency.
Reasons for switching to EmailOctopus
Better value
Kristian
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Simple & Effective
Incredible. In the time & age where platform are becoming extremely bulky, EmailOctopous keeps it simple, clean, automated. Customer support is on point every time.
PROS- Simple yet powerful - Not overwhelming - Incredible customer support - Fantastic automation
CONS- Segmentation features - Advanced automation & workflows
Reasons for switching to EmailOctopus
Mailchimp has become too complex & overwhelming over time.
Ian
Media Production, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Email management for early stage media startup.
Great!!
PROSVery simple interface, straightforward pricing, ability to have reports for free flexibility in designs & landing pages
CONSThe setup was different, Only 1 automation in the free plan.
Reason for choosing EmailOctopus
The price point. Also saw my friend who runs another company using it
Reasons for switching to EmailOctopus
Didn't offer what I wanted for the price point
Maisarah
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Simple and cheap for a email marketing manager software
EmailOctopus provides a dependable platform at a reasonable price, with exceptional customer service. Questions are swiftly and thoroughly answered. The platform is simple to use and offers a wide range of options that i have use to write our newsletter and email marketing content.
CONSI'd want to see the email builder drag and drop functionality enhanced. It works okay, and the emails are attractive, but it isn't as polished as some other newsletter builder software that I have used. The email template should be more customizable and easy to add a design into it.
RYAN
Verified reviewer
Higher Education, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best Email Service Anywhere
Outstanding. I have so much control and flexibility to use this service for so many bulk emailing applications and I can scale up or down to mirror my busy seasons. I have been thrilled with this service for years.
PROSI have been a user of EmailOctopus for years and have seen the company, services, and functionality grow and develop over time. The customer service has been extraordinary whenever I have had questions and I have always received highly respectful communications from this company. They know that your success makes them succeed as well so they are in your corner every step of the way and they treat customers fairly at all times. The ease and flexibility of this web-based program are outstanding and I have made recommendations in the past that have since been implemented. What the service is now is a godsend for anyone needing to send bulk emails whether frequently or occasionally because they allow you to scale up or down to your needs, which I see as further proof of their customer first philosophy. The setup is easy if you follow the instructions or ask for any help and once you are setup with amazon and email octopus, you can be confident that you will achieve everything you desire with this service. Best of luck to you all in future endeavors.
CONSNone Exist. Try to change my mind. This service is outstanding.
Freeman
Verified reviewer
Education Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Love EmailOctopus!
EmailOctopus is focused on one thing - helping you send beautiful emails to your subscribers. It's not bloated, it's simple to use, and it's priced very competitively. We switched from Mailchimp a few years ago. We love the ability to use our Amazon SES account to keep costs low for our high volume of weekly email sends. I've also switched client's from Mailchimp to the EmailOctopus Pro plan and it always saves them time and money.
CONSWould be great to have more integrations with other content management systems but they keep improving every day!
Reasons for switching to EmailOctopus
Price and ease of use. You shouldn't need a course to be able to understand how to use your email management service.
Ken
Entertainment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Email Octopus Save Money
The experience has been very good. Hopefully they will continue to improve the product with quick editing features.
PROSIt's integration with amazon ses is key which lowers the overall price when compared to aweber or other products.
CONSNeeds a better system for removing inactive users.
Reason for choosing EmailOctopus
Quick startup and integration. Integrates with Optinmonster.
Reasons for switching to EmailOctopus
More economical.
Chuck
Information Technology and Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
EmailOctopus provides exceptional customer supprot
I would recommend EmailOctopus without reservation.
PROSThe customer support was the best feature of EmailOctopus. Every question I had was promptly answered with useful information. Customer service really went the extra mile to make sure I was satisfied.
CONSMy requirements were quite basic. While not a "feature" of the software, the only area where I saw an opportunity for improvement was to have customer service available during standard US business hours (EmailOctopus seems to be based in the UK.)
Reason for choosing EmailOctopus
Wanted to try something different.
Reasons for switching to EmailOctopus
Wanted to try something different.
Phil
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
The Ronseal of Email Platforms - Does exactly what it says on the tin!
Nutshell - AWESOME. Ease of use. After failing to be able to achieve what we needed with a well known competitor we switched. We had spent four days trying to import our list with the competitor but were unable to due to limitations in the host software.
CONSNo landing page. Sure its fine for us, we have a website page specifically for capturing new signups but some will not have this ability. For example in the MLM world the 'rep' or 'agent' may not have or need an actual website but will absolutely need email marketing with a very simple way to capture new users. Something with a url that would allow for sharing on social networks. Integration with Wordpress isn't very 'pretty'! We're having to use web hooks in a separate form to pass the data through automation to our audience list. The WP plugin isn't, and very probably never will be, as powerful as some of the built in tools within modern WP page builders. Unfortunately whilst the bigger guys tend to get their platforms integrated into WP plugins, it helps the plugin devs sell the product, EmailOctopus isn't current being supported. WP plugin devs, if you're reading this, make it happen!!
Reasons for switching to EmailOctopus
Restrictions of the competitor product.