All GetResponse Reviews

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Michael

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2022

Solid, By Not My Favorite Lead Generation Software

User Profile

Jose Eduardo

Verified reviewer

Accounting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

getresponse the software that will help you increase your sales by 50%.

very happy as it made me reach 1m dollars in 2 years, in my course store business.

PROS

Hi,I am a frequent user as I have a business selling courses and the software helped me to bill 1m dollars in these 2 years because it helped me to get my potential customers to buy my courses,as well as it helped me this software will help you to have more sales,believe me it is better than other alternatives like clickfunnels as it costs less than 15 dollars a month compared to their competition,what are you waiting for!

CONS

nothing, since it is better to use templates, everything is already implemented so that your sales will be boosted.

Reason for choosing GetResponse

its more complete interface and more varied content, but above all the cost per month is much lower.

Reasons for switching to GetResponse

because it has all the necessary tools and at an affordable cost.

Vendor Response

Hi Jose! Thanks for taking the time to leave a review. Your feedback is important to us! -Taylor

Replied May 2021

Daffa

E-Learning, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Get the Best and Honest Review Response Get Response Review

Email Marketing Campaign & Sales Funnel Builder

PROS

The advantage that I like about Get Response is that it has super complete email marketing platform features. Get Response has provided you from the start with your needs as a digital marketer, including creating landing pages, websites, email campaigns, list building databases, email campaign automation, artificial intelligence and others. The product is also very easy to use, very user friendly, looks simple and simple, so it is very easy for this software to integrate with all my business needs.

CONS

the price is quite decent, tools that are still too rigid in drag and drop in making landing pages or websites

Reason for choosing GetResponse

because of its complete features in one platform

Vendor Response

We greatly appreciate your positive feedback about GetResponse and are thrilled to hear that you find our platform comprehensive and user-friendly. We take pride in providing a full suite of features for digital marketers, from email campaigns to landing pages and automation. Regarding your comment about drag-and-drop rigidity, we understand the importance of flexibility, and our team is continually working on improvements to enhance the user experience further. Your input is valuable and will help us refine our platform. Thank you for choosing GetResponse as your preferred email marketing and sales funnel builder. We're here to support your digital marketing needs and look forward to serving you in the future. Best regards, Abbie

Replied September 2023

Ryan

Automotive, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2024

***PLEASE READ - BUYER BEWARE - GET RESPONSE SHOULD NOT BE TRUSTED ***

We used Get Response for almost 3 years with no issues. It is a basic service but for the most part it worked adequately. Nothing fancy, no integration with the website and it lacked other basic services, but it did work to send out email promotions. We typically have a sale once a month and would send out a couple emails about it to our email list. Additionally we would send out some other emails sharing a video or a story with our customers. During the 2023 Black Friday/Cyber Monday weekend we sent out 5 emails in a week to promote our sales. Get Response turned off our services and accused us of spamming customers and also getting emails without permission. This did not happen and we communicated this directly to them, each email to their company was met with no emotion, no help and nor resolution. We were told we needed to show where we received all of our emails from (we had 28,000 emails), make changes to our website and approve the deletion of 14,000 emails, to have the capability to send emails again. I tried many times to email, chat and call and ACTUALLY talk to someone about this misunderstanding, I got nothing except for them to repeat the same thing over and over. We were not able to finish our email campaigns for the sale and as a result lost thousands of dollars. ALL communication from them was either a bot or a template that was used. There was no help from them whatsoever. We work with many companies and I have never received such terrible service. There was no effort to try and help us and only a very cold response to every inquiry we made. While this service might seem good to use, the customer service is terrible and if you trigger something in their system they WILL turn you off and hold all of your emails hostage. They completely controlled our company and the ability to communicate with customers that signed up through our website to receive emails from us. Get Response has cost our company thousands of dollars by not taking one moment to talk with us and try to fix the issue. Please look to other companies for these services, in the end it is too costly to lose your contacts. We went with Klaviyo and have been very happy. Mail Chimp is also a great alternative.

PROS

Ease of use initially, it was not as easy as we thought.

CONS

Cost Limitations with segmenting the email lists Inability to connect directly with our website Very poor customer service

Reason for choosing GetResponse

The person in charge of email campaigns had more experience with Get Response.

Reasons for switching to GetResponse

The person in charge of sending our emails knew Get Response better so we made the switch. It was more expensive, but we thought it would be better, it was about the same. Constant Contact is a better service.

Vendor Response

Hi Ryan, Thank you for taking the time to share your experience with GetResponse. We apologize for any misunderstanding that may have led to the suspension of your services. Our team is committed to maintaining a high standard for email deliverability and compliance, and we regret any inconvenience caused during the investigation process. This is certainly not the experience we aim to provide. We also acknowledge your feedback regarding our customer service, and we apologize if you felt unsupported. This is a top priority for us, so we will be reviewing our internal processes to ensure improvements are made in this area. We appreciate your loyalty over the three years you used GetResponse and regret that it ended on a disappointing note. We’d very much like to look into this further. If interested, please feel free to reach out to social@getresponse.com so we can try to make things right. Best, Mariana

Replied January 2024

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2019

GetResponse is a solid alternative to MailChimp

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

PROS

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

CONS

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Reasons for switching to GetResponse

We switched away from MailChimp because they own Mandrill, who we are incredibly reliant on for back-end email processing. MailChimp also gets very expensive, very quickly.

User Profile

Eric

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

GetResponse Review

My overall experience has been impressive, this is by far the easiest and feature-loaded marketing software that I have used.

PROS

I like the simplicity and also the fact that it is drag and drop and there are so many premade templates to choose from.

CONS

The sad part about using this software is that it is too expensive as the more my list grows, the more I have to pay. Anyways, good things don't come cheap.

Reason for choosing GetResponse

Because of the drag and drop feature and also the templates.

Reasons for switching to GetResponse

Because it is a lot easy to use

Vendor Response

Hi Eric, Thanks for the review! We're happy to hear your overall experience has been impressive. Thanks for choosing GetResponse :) -Abbie

Replied November 2022

Geoffrey

Information Technology and Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

Getresponse lost its edge

PROS

The support is always available and helpful. The UI is clean and ok to navigate through. (I've seen much worse and much better too though) I think it's a great (and easy to use) alternative to basic ESPs that have far less features for the same price point. If you're just getting started with newsletters and automations, go ahead and trial it at least.

CONS

I used to like... no... LOVE that Getresponse was at the cutting edge of e-mail marketing. Not anymore sadly. Automations should be a killer feature but instead, it seems half-baked and not really improved. Contact based ESPs are much easier to work with. It feels like Getresponse switched to serve a different audience looking for an all-in-one tool with pages, e-mails, ads, webinars, chat and abandoned it's initial core offer : a cutting edge email marketing tool at a competitive price. If you're a beginner, then, you will most likely love it's all-in-one offer. If you're a veteran with an existing tech stack and just looking for a new ESP... there are better solutions out there.

Reason for choosing GetResponse

At the time, 10 years ago, it had more features and a better price point. I still think it holds true but the competition got fierce and there are better alternatives for advanced marketers these days like Active Campaign, Ontraport or Encharge.

Vendor Response

Hi Geoffrey! Thanks for taking the time to leave such a detailed review. I have shared your feedback with the team so we can continue to improve. -Taylor

Replied November 2021

Aborisade

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Email Marketing Software and Nice template

So basically i have an excellent experience with this website and I'll surely recommend

PROS

I've been using Get Response for Months now, primarily for Designing Landing page and(email) campaigns. I thought it was very affordable and useful solution, especially if you couldn't code then their awesome template makes it very easy to use, the designing were basically drag and drop although the ready-made templates outdated but Still okay for me

CONS

I wish they had a smaller basic plan for starters. For people just starting out, this would be very helpful, not everyone can afford that amount, some users are students, And also sometimes it logs me out and I'll have to login again

Reasons for switching to GetResponse

Mailchimp Is slow and getresponse design is far much better

Vendor Response

Hi Aborisade, We're so glad to hear you've had an excellent experience using our tool! Our team takes pride in delivering excellent service, and your review serves as a great motivation for us. Thank you for choosing us! -Abbie

Replied June 2023

Shane

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Get Response: Email Automation

Very good value for money and on the whole positive experience of using the platform. Quick customer support. Not easy to clone templates or to copy & paste text/elements.

PROS

It's great to have essential marketing elements in one place at your finger tips.

CONS

Developers often upgrade systems and remove valuable components without letting you know in advance or asking how important they are to you.

Reason for choosing GetResponse

Ability to create landing pages and to add a live chat facility

Reasons for switching to GetResponse

Needed to have all marketing elements under one platform

Vendor Response

Hi Shane! Thanks for sharing all of this valuable feedback with us. I have shared it with the team so we can continue to improve. -Taylor

Replied June 2022

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

10/10 Cust. Support. Superb featurers BUT "zoho" and "wordpress genesis" users beware

Good marketeers in their team but the techies are not on par

PROS

10/10 for 24*7 customer support! All marketing features are TOP-notch

CONS

For me, the love-hate in the "zoho-getresponse-WordpressGenesis" triad was a pain. Got us de-motivated and 2 months behind schedule and finally (Against our desire) to use custom programming!

Reason for choosing GetResponse

It met all criteria needed at that time and came highly recommended by a top affiliate marketeer

Vendor Response

Hi there, Thanks for taking the time to share your feedback with us. I have shared this with the team so we can continue to improve. -Taylor

Replied July 2022

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

GetResponse: Solid Software

Overall really solid product.

PROS

GetResponse is relatively easy to use with lots of useful features. They have automations and templates that make it easier for users who are not as techsavvy. It's a great software for it's value. The chat feature it provides for a website is wonderful. Has an app on the phone which makes it easily accessible.

CONS

The landing page and forms are not as easy to use.

Reason for choosing GetResponse

I heard good things through some other users.

Reasons for switching to GetResponse

KEAP was too complicated for what I wanted.

Vendor Response

Hi there! Thank you for taking the time to leave us a review. We appreciate the feedback and have shared it with the team so we can continue to improve. -Taylor

Replied June 2022

Jim

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great Email Marketing Software

I have had a great experience with Get Response Customer Support being VERY patient with me. I have increased my sales with GetResponse as I am able to follow up with my Customers on going.

PROS

This software was simple to integrate to the Marketing programs I use. It is critical for my outreach for marketing in an effective way. I would highly recommend GetResponse for the Affiliate Marketer.

CONS

My least favorite aspect of GetResponse is that when I am creating a new marketing email, it is not "easy" to see what days I already have emails scheduled for. I have to actually open a new window, then go back to the marketing page and look. Rather than it being readily avaialble when releasing a new email.

Reason for choosing GetResponse

More friendly toward Affiliate Marketers

Reasons for switching to GetResponse

Aweber kept putting a send hold on my Account. My messages were not reaching my clients. I have not had that problem with GetResponse. Also, GetResponse is more "friendly" to the Affiliate Maketer.

Vendor Response

Hey Jim! Thanks for taking the time to leave your feedback. We are happy to hear that you've had a great experience with us so far! - Abbie

Replied July 2022

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed August 2019

This is a nightmare of email marketing

Not the best software for B2B saas for sure. The only benefit is the price but you loosing much more opportunities with limitations everywhere. I'm so dissatisfied and in search of an alternative solution.

PROS

- Good interface design; - Simple API integration; - Opportunity to connect landings, forms, and email marketing in one place.

CONS

- Very primitive and limited automation workflows ( we were not able to automate the sequence of emails when the tag or action is not assigned to drive better engagement and retention); - Not convenient reporting (this is always a challenge to analyze results of email marketing and there is no way to connect goal complections from analytics); - Poor functionality (every time my team face some limitations and it seems that a lot of functionality is on MVP stage); - Dissatisfied support (you may waste all the day to understand how to fix your issue); - Forms are not mobile adapted; - Landings are so limited too and hard to create great CRO design; - Some data dissapierd or incorrectly showed (usually we see that people click on links which do not exist in the newsletter) - All the emails go to the promotion section and there is no way to go inbox not to get lost

Reason for choosing GetResponse

Better deliverability of emails, simple interface, pricing

Aryana

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

A lot of features for a startup and fair price

PROS

I like that I can create a quick webinar and opt in page and deliver it all in one go. If I was just starting out this is a valuable feature. Since I use other webinar platforms I don't generally use this, but liked it when I did.

CONS

That I can't properly tag and keep the tag on my contacts. It was hard to reorganize my contacts because there is no real true tagging.

Reasons for switching to GetResponse

Get Response had more functionality and the pricing was better.

Vendor Response

Hi Aryana! Thanks for taking the time to share your feedback with us. We appreciate it! - Abbie

Replied July 2022

Anonymous

1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

I Got A Great Response

I think get response is an ideal means to have a central area for campaigns. My company is vital and I enjoyed how I could obtain all of my tools to reach every aspect. The customer support was excellent, I never had any issues that couldn't be fixed. Each time, the staff was extra prepared to help me thru email! Thanks GetResponse!

PROS

Sending an email is a great tool to announce something quickly, and look good doing so. There are lots of handy features to do business online. Everything is together, so it's simpler than doing each of these things individually. You can create landing sites, which is crucial if you want to have a straightforward campaign. The integration with WordPress, Salesforce, and Shopify makes this campaign even easier to manage, and everything is in one spot. You can likewise have integration with SMS and I really enjoy that function, CTAs all day!

CONS

I guess I would have loved better phone support but I never had any major problems

Reasons for switching to GetResponse

I was open to doing something different and it worked for me, so I keep using it.

Vendor Response

Hi there, Thank you for your feedback! We're happy to hear your enjoying the platform and that our customer support team has been helpful to you. - Abbie

Replied August 2022

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

A Lot of Options for the Price

I use this software with an email list that is around 1200. I send out weekly emails and have two opt ins that I use on a consistent basis. I also use their Android App to track my opens and clicks with every email I send. It makes it easy to determine how I'm doing and explore insights on a regular basis.

PROS

I've used this software for the past 3 years, and I could not be happier with the amount of options I have available to me for the cost. There is a lot of room to customize everything in this software. I like that I can completely customize opt in forms to be any size and any design you can dream up. It's really great for branding and staying consistent with your website's design. I have also used their landing pages, which are really simple to format and create in a short amount of time. They are completely customizable and are great if you want to quickly set up an optin without creating a whole website. I use their platform to send out a weekly email. This process is so quick and seamless for me as I can turn any email I've sent in the past into a template. I can simply change the content of each email and send it in a snap. I also love that this software has so many tools integrated into it. I can create an optin and send an automated email as well as filter my subscribers into my main email list. It's nice to have it all in one.

CONS

The only complaint I have about this software is that it almost has TOO many options. It can feel a bit overwhelming when you login to know what to do and where to go. I only use a few of the many options because of this. I know what I use on a daily basis and I'm familiar with that, but I don't explore too much as it feels cumbersome to navigate quickly.

Hussain

Food & Beverages, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2022

GetResponse is your pure and whole email marketing platform!

When it comes to email marketing, GetResponse is what really helps you in getting a response from your clientele and potential clients. It is catchy, quick, smart, and genius in its field. I personally recommend it to people who are looking for a reliable platform both money and quality-wise. It is a good platform that helps you with your email marketing overall. It can create an immensely positive effect on your company if used rightly, you just need to trust me on this and go get one for your betterment! So, if you are looking to get a better response, GetResponse is your savior!

PROS

GetResponse is your pure and whole email marketing platform, you can have your customized mailing lists which will be helpful in sending newsletters to the masses with a few clicks. Your email marketing game will be up and simple with this one on your side. There are tons of email templates to choose from and I like its auto-responder option as the best roofing among all.

CONS

We love GetResponse. It is amazing and simplifies our job. There is a thing that I noticed could be improved for even better results. The split testing feature is a bit outdated or you can say limited. The customization here is less and you are just stuck. This really needs critical care. I could say that the platform itself is quite easy to understand, even if there is an issue we can sort it out here but when it comes to getting help from them directly it is quite not possible unless you are using their extremely elite plan which is a bummer if you are stuck somewhere.

Vendor Response

Hi Hussain! Thanks for taking the time to share this detailed feedback. I have shared it with my team so we can continue to improve. -Taylor

Replied July 2022

Debbie

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

GetResponse from a Person who is not techie

The problems solved by having Get Response workspace are numerous. Firstly, it provides a platform for businesses to manage their marketing campaigns more efficiently. It offers tools for creating, managing and automating emails, as well as tracking their performance. It also offers tools for creating and managing landing pages, webforms and autoresponders, allowing businesses to better engage with their audiences. Finally, it offers lead scoring and segmentation, enabling businesses to target their campaigns more effectively.The benefits of having Get Response workspace are also numerous. It provides businesses with a one-stop shop for managing their entire marketing campaigns, from creating emails and landing pages to tracking performance. It also saves time by allowing businesses to automate their campaigns, while providing detailed analytics and reporting to help them make informed decisions. Furthermore, it allows businesses to easily segment their audiences and personalize their campaigns for better engagement. Finally, it offers competitive pricing, making it an affordable option for businesses of any size.

PROS

Easy to use drag-and-drop email editor for creating newsletters, campaigns and automated emails• Comprehensive analytics and tracking capabilities• Ability to create surveys, polls and quizzes• Automation features for segmenting and targeting customers• CRM and e-commerce integrations• Pre-made templates and forms• GDPR compliant• Includes a basic landing page builder• A/B testing tools• Mobile-friendly emails• Dedicated customer support

CONS

Limited customizability of email templates and forms• Limited automation triggers• Limited segmentation capabilities• No live chat support

Reasons for switching to GetResponse

Just wanted to try something else for a change

Vendor Response

Hi Debbie, Thank you for this detailed review! Feedback like this always helps us improve. We're so happy to hear you are pleased with GetResponse so far! Thanks again, Abbie

Replied February 2023

User Profile

Imran

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Comprehensive Email Marketing Tool with Great Features

GetResponse is a comprehensive email marketing tool with a user-friendly interface, great features, and excellent support. Its integration with other tools and services, and flexible pricing model make it a top choice for businesses looking to grow and engage with their customers effectively.

PROS

GetResponse offers a comprehensive set of email marketing features, including drag-and-drop email editor, automation workflows, A/B testing, landing page creator, and integration with various third-party tools. It also offers a user-friendly interface, excellent customer support, and competitive pricing.

CONS

One minor issue we have encountered is that the email templates provided by GetResponse could be more customizable. We would like to see more options to customize the templates to better fit our brand and style.

Vendor Response

Hi Imran, Thank you for your feedback. We've heard your point on making our email templates more customizable, and will be taking this information to our team. Thank you! -Abbie

Replied April 2023

Aladdin

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed August 2021

Email platform that uses blacklisted IPs to send emails

Customer service is fast to respond when it comes to using the platform but beware this company is very bad. They provide a very bad email service and the majority of their IPs are blacklisted. We sent a campaign to our very engaged list which normally gets 40% open rates at least but on Get Response had a 0.2% open rate which made us investigate. This is when we found that their IPs were blocked and we then requested a refund and they denied it was their fault and said we will remove the IP that was blacklisted. They said that they have a no refund policy. I now have to go to my bank to report this. Stay away from companies like this who build something that looks amazing on the outside but behind scenes are destroying your business by providing blacklisted IPs. We only used them as we needed the Webinar feature but that was the biggest mistake we could have made and I just want to warn anyone who needs an email platform to stay away from this company at all costs.

PROS

The most important feature for an email platform is to deliver emails in the inbox not spam folder. We discovered that the majority of their IPs are blacklisted and have not been removed so users will never know that their emails are not being delivered to inboxes unless they check blacklisting. To my surprise we find that they have been blacklisted for some time and our open rates were so low because of this but Get response blames the sender.

CONS

It is very buggy and all the features feel like they are half built.

Reasons for switching to GetResponse

needed webinar feature

Vendor Response

Hi Aladdin. We are sorry to hear that you had this experience with GetResponse. Please contact me via email and I will look into this ASAP. -Taylor

Replied August 2021

david

Marketing and Advertising, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

getresponse 2022. my honest thoughts

Overall, I found GetResponse to be a great tool for managing email marketing campaigns. The interface is clean and easy to use, and the features are comprehensive and powerful. I particularly appreciated the ability to automate many of the tasks involved in campaign management, such as sending follow-up messages or creating new lists. Although GetResponse is not the cheapest option on the market, it offers a good mix of features and value for money. Overall, I would recommend GetResponse to anyone looking for a comprehensive and user-friendly email marketing solution.

PROS

As a small business owner, I rely on email marketing to bring in sales and keep my business afloat. Email marketing is a form of direct marketing that uses electronic mail as a means of communication. It doesn’t require a large budget, and it’s easy to set up and track. Plus, it allows me to target my audience with laser precision. I can segment my list by age, location, gender, interests, and even purchase history. This helps me ensure that my message is relevant to the recipient, which increases the likelihood of them taking action. Email marketing has helped me boost sales, connect with customers, and Grow my business. I highly recommend it to any small business owner looking for an affordable and effective marketing solution.

CONS

While GetResponse is a popular email marketing tool, it does have some potential drawbacks. One downside is that it can be challenging to create complex campaigns with multiple steps and conditions. Additionally, the automation features are not as robust as some of the other options on the market. As a result, if you are looking for a tool that will allow you to create highly sophisticated marketing campaigns, GetResponse may not be the best option. Another potential downside is that GetResponse can be expensive, particularly if you are sending a large volume of emails. Lastly, GetResponse does not offer telephone support, so if you encounter any problems with the tool, you will need to rely on online documentation or submit a ticket to the GetResponse team. Despite these drawbacks, GetResponse remains a popular option for many businesses due to its ease of use and extensive features.

Vendor Response

Hi David, Thank you so much for the feedback! We're glad you've found our email marketing tools helpful. -Abbie

Replied August 2022

Pruteanu

Computer Software, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

Hear about GetResponse's email marketing and try for your self

I switched all of our mailing lists from Aweber and Mailchimp to GetResponse just over a year ago. Our delivery rates have increased since then, as have our open rates (which have increased by 48 percent) and click through rates. I've also tried out a number of GetResponse's unique features, including 'time travel' and automation, which I'll go over in more detail later. Even if it has a few features that aren't as polished as I'd want, GetResponse is by far my favorite after using other prominent email marketing platforms. When it comes to price, GetResponse is one of the most cost-effective options.

PROS

Easy-to-create and-manage advanced visual automation workflows Email campaigns and autoresponders are simple to create. A user-friendly, easy-to-navigate interface Options for tracking website events that can be used to send tailored email sequences. A/B testing tools to assist you in determining which version of landing pages and forms performs the best. Subscriber management options based on tags Construct full-fledged sales and marketing funnels. Ideal for affiliate marketers offering products from affiliate networks like as ClickBank, JVZoo, ShareASale, and others. Hundreds of popular apps and software solutions are easily integrated. Provides a large selection of responsive landing page templates. Provides a large number of HTML email templates. A stock photo library with over 5000 images to utilize in your ads. Pricing plans that are easy to understand for newcomers

CONS

Thousands of marketers have previously used these limited opt-in form templates. After you sign up for a premium plan, there are no refunds. There are no well-known online community groups. Emails have limited A/B testing capabilities. Opt-in forms aren't mobile-friendly.

Vendor Response

Hi Pruteanu! Thanks for taking the time to leave such a detailed review. We appreciate your feedback. I have shared it with the team so we can continue to improve. -Taylor

Replied February 2022

Taufik

Internet, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Make email marketing easy

Overall, GetResponse is my choice when it comes to email marketing because it's easy to use with an affordable price.

PROS

GetResponse is a very powerful email autoresponder and marketing tools. They do not just have an autoresponder. They also have complete marketing tools. I can create a landing page, funnel and capture page with GetResponse. Everything with the drag and drop page builder, and it's very easy to use.

CONS

I need to upgrade the plan to use customizable email automation. In this upgrade version, they give a lot of tools that I do not use at all.

Vendor Response

Hi Taufik! Thanks for taking the time to leave a review. Your feedback is important to us and I will be sharing it with the team. -Taylor

Replied March 2021

Thomas

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

GetResponse

I use GetResponse to generate leads through the landing pages feature while sending email newsletters to my lists daily. In addition, I use the autoresponder feature to have content and sales emails sent for me so I can spend more time building my business and traffic sources.

PROS

I love the ease of use and ability to create a very large backlog of emails quickly. I like to send out daily newsletters to my list and after about a week or so I will go back through and add those emails into an autoresponder that I will use for new leads that haven't been getting the original newsletters. This makes my life so much easier and allows me to spend less time on the platform while getting more done. In addition, I love the Spam Score feature that helps keep my messages out of the spam folder. If your email is going to spam, your message isn't being heard.

CONS

I would like a little more landing page functionality. I find templates either have too much preloaded or not enough. I would like there to be more functionality similar to that of ClickFunnels or even Builderall. If there was further functionality to create sales funnels and take payments through GetResponse I think that will help as well. People like myself want to have everything all in one place for their business. If they can get all they need (landing pages, sales funnels, email marketing, automations) in one place it would make life much easier and GetResponse, in this case, a much more desirable platform.

User Profile

Rebecca

Verified reviewer

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed July 2023

GetResponse evaluative Review

Well worth the cost if you are trying to build your online business.

PROS

This email distribution and automation is a must have in the marketing field today. GetResponse is a little more expensive than most autoresponders but is not outrageously priced and well worth the expense to continue to get the leads.

CONS

If things aren't set up with other programs just right you will be entering the emails manually until you get them set up. That takes a lot of time.

Vendor Response

Thank you for sharing your valuable feedback about GetResponse. We're delighted that you find GetResponse well worth the expense, especially when it comes to building your online business. We're committed to helping you succeed and providing you with the tools you need for your marketing efforts. If you have any further insights or need assistance, please don't hesitate to reach out to our support team. We're here to support your online business journey. Best regards, Abbie

Replied July 2023

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