Gmail

RATING:

4.8

(11468)

About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface. Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails. Gmail comes with an application programming interface (API), which allows organ...

Gmail Pricing

Gmail is a free email service. Gmail is also rolled into Google Workspace.

Free trial: 

Not Available

Free version: 

Available

Gmail's secure inbox
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Gmail Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Gmail

1 - 5 of 11,346 Reviews

Joshua

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Industry standard, AT A COST

User Profile

Ibrahim

Verified reviewer

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Gmail is one of the best email boxes

Since I discovered Gmail, I haven't used another email box.

PROS

Gmail is secure, simple to use with a user-friendly interface. It includes several useful features

CONS

Google must review free storage capacity which is becoming a headache.

Harold

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Hassle-free File Conversion and Form of Work Relation and Communication

My overall experience with Gmail for 10 years was fun and amazing. It helped me a lot during my college days up to now as an employee we had to use Gmail in our everyday life as a part of our job since all the updates and things we need to know were sent directly to our emails and it was easy and accessible

PROS

What I like most about Gmail is that it eases communications especially when it regards file sharing and conversion from employer to employee. Not only for work but also for personal use where you can send an email with an attached file or image

CONS

Using Gmail for almost 10 years, Gmail neve failed to amaze me that I don't think there is something to dislike about using this product

Christopher

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2021

No other alternatives for our business

We didn't really want to use Gmail but there are very few alternatives for our business. We use Google Workspace for our company so unfortunately we are king of stuck with Gmail rather than choosing it ourselves. This is mainly due to the fact we we already pay for Gmail storage.

PROS

Integrating our customised business email addresses into Gmail is probably the most useful feature Gmail provides.

CONS

From the start of using Gmail for our business email addresses we constantly get a "something is wrong" alert on our accounts. Formatting doesn't work when cut and pasting other fonts or colours, and the general experience of Gmail is, well, clunky, if that's the word. While it offers lots of custom features it is hard to find out how to use them as the support is just a Google Forum, therefore spending far too long trying to find the right answer. Finally the limit to file size attachments is frustrating. As a media company I send large attachments and after surpassing the 25mb limit a link is then provided to the other remailing attachments. I'm then going back and reducing file sizes as it doesn't look professional in my opinion.

Reasons for switching to Gmail

We made the switch because we pay for Google Workspace and our mail storage is already provided via Gmail. It wasn't financially savvy to be paying for another email provided when Gmail is free for us. I prefer the look and ease of use of iCloud mail but then their storage options are limited.

Maria

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Gmail, excellent email service

By having my account for a long time, it has filled up my storage space, which has caused me not to receive certain emails, but you can delete old emails very easily. Making it one of the best email platforms.

PROS

It is very easy to create an account, and even use it, it is multiplatform, you can check your mail in the application of your mobile, or your computer, and send them.

CONS

In your google mail account, it is limited to storage space. So if you reach the limit, you will not receive any more emails.