About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface. Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails. Gmail comes with an application programming interface (API), which allows organ...

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Gmail is a free email service. Gmail is also rolled into Google Workspace.

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Gmail Reviews

Overall Rating

4.82

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 9,399 reviews

Joshua

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Industry standard, AT A COST

User Profile

Marcelo

Verified reviewer

Company size: 2-10 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

October 2022

Like no other

Gmail solves hundreds of problems with a single tool, and also connect with your other tools making everything more agile and responsible.

Pros

Gmail is a secure, easy to implement and intuitive way to manage emails, for personal or profissional use. It has alot of integrations and add-ons and simply make your life easier.

Cons

Sometimes the user support is lacking, automated mails that doesnt answer your questions and no other way to comunicate.

Reasons for choosing Gmail

Gmail was my first alternative, i always wanted to make the change but was stuck in outlook, but when i lost my third email i just made it.

Reasons for switching to Gmail

Outlook is just bad, its not intuitive, it doesnt have a user usability in mind, and it has a terrible support, i've lost 2 e-mails adresses due to password recovery forms that doesnt work. Outlook seems like its frozen in 1999.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

The best email service and email provider out there.

I would choose Gmail over any other email provider because it can be secured with Two-factor authentication. I get my email notifications and reminders on time. Gmail is also linked with multiple apps so I can use various google services and other software without much hassle.

Pros

The main feature I like about Gmail it is a Single Sign On service that makes it easy to use all the other services in the Google Ecosystem without creating new accounts for each application or service. It is also free of cost to set up but you can pay to have more features like email management and professional email.

Cons

The thing I liked least about this software is that important emails are often categorized as spam and I have a hard time finding them. The other thing I do not like the most is when you have a lot of unread emails it is really tedious to clear them one page at a time. Sometimes sending files with code may be an issue too just because they just have some code in the file, Gmail flags it as a virus.

Reasons for switching to Gmail

Gmail is free, easy to set up and use, and has more features than any other alternatives out there.

Dominique

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

Gmail for the WIN

My experience overall is amazing I can easily send any type of file, the fact that I can sync my phone, tablet and have everything attached to one account is the best. I love that I can group chat, the fact alone of you can make phone calls on it it’s more then enough reason to use it and super easy to send attachments.

Pros

It’s extremely user friendly. I love the fact that even if you WiFi is acting wacky you can still read and respond to your emails as well as search your emails with little to no connection. It has features like google chat or google meet, Which you can talk to people within your office. Also you can even send out calendar invitations or staff members and family that tend to forget everything lol. Gmail blocks 99% of dangerous emails before they even hit your inbox. It’s great that you can use it on your phone and desktop really easy. Huge storage space which is a plus

Cons

I don’t like that you can’t backup or download your email box. Also it doesn’t store our pictures separately like Facebook. The annoying thing is google auto reads all of your emails blah

Reasons for switching to Gmail

Just overall a better easy functioning email with way more features it was a no brainer for me

Carlos

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

October 2022

Gmail - solução gratuita para email pessoal

Solução util para uso particular sem grande responsabilidade, sendo que não é solução para uso profissional.

Pros

O facto de ser uma ferramneta google permite integrar outras ferramentas facilmente, assim como possibilita um registo fácil em diversos serviços.

Cons

Falta de segurança e falhas constantes na utilização. Dificudlades de integração com dispositivos IOS.

Reasons for choosing Gmail

Maior simplicidade e compatibilidade com outros softwares.

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