About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface.

Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails. 

Gmail comes with an application programming interface (API), whic...


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Supported Operating System(s):

Web browser (OS agnostic)

2,762 Reviews of Gmail

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,313)

2,313

4 stars

(405)

405

3 stars

(38)

38

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2762 results

June 2020

Sejal from Scotiabank

Verified Reviewer

Company Size: 10,000+ employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2020

Gmail Review about the folders

It is good but they have a huge competition with icloud from Apple.

Pros

The best part is that the most important emails are in my primary inbox, and the rest of them go into updates or promotions.

Cons

When I am waiting for an email and it is in updates or any folder but primary. Make your system stronger to categorize emails. One time I was waiting on an email from my job which was due in 48 hours but it was shifted to updates instead of primary and I did not receive the email.

July 2020

Stephanie from SGA

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Gmail Integrations and Functionality Set it Apart

Overall, I'm very happy using Gmail, and continue to learn more about its extensive range of features and integrations.

Pros

I appreciate how easy it is to have multiple gmail accounts and switch back and forth between them. From personal accounts to professional accounts, it just takes a couple clicks to get whatever information I need.

Cons

I appreciate the google chrome plugin, but I prefer a computer app to using a browser-based platform.

Reasons for Choosing Gmail

Ease of creating multiple accounts and switching between them

September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2020

Very sophisticated, happy user

Very easy to user simple. With added security features no one can hack your email.

Pros

Ease of use, you can easily sort emails according to its category. Gmail also sorts your social promotions emails away from important emails.

Cons

No option to select multiple emails at once or with one long swipe to delete from mobile. I have to literally select once by one to delete.

March 2020

Aasis from Chargebee

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

3.0

March 2020

Reliable and easy to navigate email service

My Organization has been using Gmail for the last 3-4 years. I have been personally using Gmail since it was launched in 2005-06. For personal use, I always advocated the use of Gmail over other email service providers. On the professional front, I think Gmail is a good tool and they are making progress in the right direction. They still have a long way to go to compete with MS Outlook that is specifically used for official purposes. I believe that Gmail needs to work on its ability to showcase the email threads in a better manner, provide the flexibility to include one email in another as an attachment by simple drag and drop and finally there are a lot of options available in Gmail which are not easy to find. For example: meeting schedules, how to delay sending an email in Gmail.

Pros

1) Nudges: Gmail sends prompters for emails where a follow-up may be required. It comes in very handy especially when you have multiple emails to respond to every day. 2) Emails can easily be categorized based on the filter rules provided. It makes my life very easy since I get close to 500+ emails every day. 3) It can easily be used with other Google Suite products like Google Docs, Google Sheets etc. 4) hangouts integrated directly with Gmail makes it very easy to know who is online and directly reach out to them via chat/call.

Cons

1) You cannot embed one email inside another email like an attachment. Many times, I have to refer to another mail while talking to colleagues or client and it is not possible to include that email in the form of an attachment by just dragging and dropping the email. this feature is available in Outlook and comes in very handy. 2) When there is a lot of back and forth on a single email thread, it is difficult to follow the mail thread in Gmail since it gets clustered.

August 2020

Jules from @properties

Company Size: 1,001-5,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

August 2020

Strong email platform with exceptional integrations

find GMAIL to be overwhelmingly easy to use, well designed and thoughtful. It's an excellent mail client and I've been very happy. I also like the the suite of programs that are all available - for free- when you open a gmail account. They all work really easily together.

Pros

The best feature is the fact that GMAIL is overwhelmingly easy to use, both as a standalone email client and as a full suite of programs that are all available - for free- when you open a Gmail account. They all work really easily together. I didn't anticipate using Google Drive when I began using GMAIL, but soon, I couldn't remember a time when I didn't utilize it. All in all, the software is very well designed, user friendly, and intuitive.

Cons

One area where I think Google could improve GMAIL is with the functionality for Label and Move. Many times, I have carefully selected dozens (or even hundreds) of individual emails, and then attempted to Move them to a folder, only to realize I've selected Label instead. At this point, all emails have been (incorrectly) labeled, and worse, all have now been deselected. At this point, I have to go back through and re-select the emails one by one, unlabeled them, then select them all again, one by one and move them to the folder. I can't be the only person who has struggled with this, can I?

Reasons for Choosing Gmail

Yahoo was overrun by advertisements and it didn't offer the same functionality. I also think the @gmail.com has a bit more cachet than a yahoo account. I didn't consider alternatives, as I felt GMAIL was the only product on the market at the time that was superior to my existing product.