About Gmail

Gmail is a cloud-based solution that helps businesses streamline communication across the organization via emails. It enables professionals to sort inbox messages into various categories and place emails into new tabs using a drag-and-drop interface.

Using Gmail's confidential mode, businesses can set an expiration date for messages and secure information by preventing unauthorized access. Managers can create personalized accounts for employees and view the schedule of upcoming meetings on an in-built calendar. Additionally, it offers mobile applications for iOS and Android devices, which lets users manage multiple accounts and receive automated notifications regarding new emails.

Gmail comes with an application programm...


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6,125 Reviews of Gmail

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6,007)

6,007

4 stars

(1,028)

1,028

3 stars

(101)

101

2 stars

(9)

9

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 6125 results

January 2021

Selena from TH road house

Verified Reviewer

Company Size: 10,000+ employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

January 2021

Gmail works for me

I use my Gmail account to make phone calls, send and receive emails and attachment I love it. I never miss an email. I am completely confident that when I send my emails or attachments that they will be received immediately. I love the Hangout option that is available with Gmail, I use that often as well. My overall experience has been a good one with Gmail and I don't plan on using any other email apps in the near future. Gmail is the easiest app to use for communicating and grouping chats and emails. It is easy to forward attachments as well.

Pros

Gmail is so easy to use. I love the extra features that Yahoo does not offer, like phone calls and hangout. When I finally discovered Gmail I deleted my Yahoo account. I like all the extra features on my Gmail account. I like the Hangout the most. I I use it for group video chats mostly for work. I have never had a delay or problem with the video chat. I even like it better than the Zoom app. Overall Gmail is the best email option for me. I check my email at least once a day and I use Hangout at least once a week. For that reason I encourage people to use Gmail for the opportunity for free communication. There is another advantage for Gmail which has helped me greatly. Gmail saves your information so it makes it easier to change cell phones, so very helpful.

Cons

I feel there are no cons with Gmail. At least not for me. I have been using it for over 5 years and have not even found a glitch. The way it is set up is much sleeker and neater than the Yahoo in witch I was using over 8 years. I do not really have any complaints I am a huge fan of Gmail. I did have to try multiple time to create my user name so I ended up using a suggested user name, it took me a while to get accustom to that so that is my one complaint about Gmail. As I stated before I have been using Gmail for years and haven't had any problems with it. I use my Gmail account daily so I haven't had to dealing with the disadvantage that people see if your Gmail is not as active, it will be shut down on you.

Reasons for Switching to Gmail

Gmail has more options and is easier to navigate.

November 2021

Lauren from Franklin County Municipal Court

Company Size: 201-500 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

November 2021

I Use Gmail for Work, Daily Life, and Everything in Between

I very much enjoy Gmail and cannot see myself going to another email server. I grew up on Yahoo and AOL, but Gmail has been the best service I have used hands down.

Pros

I love how I can integrate all of my email addresses easily into one app. I have different email addresses for different things in my life, and Gmail makes organizing these emails a breeze. I get all my notifications from my email accounts, and Gmail will be sure to specify which account the email is going into. I also love how easily accessible they make my Google Drive so I don't have to spend time in a separate app messing with that. I've used Gmail for probably over ten years now and never plan on going with another email server.

Cons

Honestly, the only downside that I have ever had with Gmail is that I will sometimes not receive important emails because Google has designated them as spam. This has only happened a handful of times, and when it does go to my spam folder, it's always easy to retrieve my messages.

Reasons for Switching to Gmail

I needed a new email address for work purposes, and my employer at the time had a Gmail account. For ease, I decided to go with Gmail so we could communicate easily. I never looked back!

September 2021

Dominique from Lemon Grove Family dentistry

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2021

Gmail for the WIN

My experience overall is amazing I can easily send any type of file, the fact that I can sync my phone, tablet and have everything attached to one account is the best. I love that I can group chat, the fact alone of you can make phone calls on it it’s more then enough reason to use it and super easy to send attachments.

Pros

It’s extremely user friendly. I love the fact that even if you WiFi is acting wacky you can still read and respond to your emails as well as search your emails with little to no connection. It has features like google chat or google meet, Which you can talk to people within your office. Also you can even send out calendar invitations or staff members and family that tend to forget everything lol. Gmail blocks 99% of dangerous emails before they even hit your inbox. It’s great that you can use it on your phone and desktop really easy. Huge storage space which is a plus

Cons

I don’t like that you can’t backup or download your email box. Also it doesn’t store our pictures separately like Facebook. The annoying thing is google auto reads all of your emails blah

Reasons for Switching to Gmail

Just overall a better easy functioning email with way more features it was a no brainer for me

April 2021

Christopher from Atlantic Images

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

April 2021

No other alternatives for our business

We didn't really want to use Gmail but there are very few alternatives for our business. We use Google Workspace for our company so unfortunately we are king of stuck with Gmail rather than choosing it ourselves. This is mainly due to the fact we we already pay for Gmail storage.

Pros

Integrating our customised business email addresses into Gmail is probably the most useful feature Gmail provides.

Cons

From the start of using Gmail for our business email addresses we constantly get a "something is wrong" alert on our accounts. Formatting doesn't work when cut and pasting other fonts or colours, and the general experience of Gmail is, well, clunky, if that's the word. While it offers lots of custom features it is hard to find out how to use them as the support is just a Google Forum, therefore spending far too long trying to find the right answer. Finally the limit to file size attachments is frustrating. As a media company I send large attachments and after surpassing the 25mb limit a link is then provided to the other remailing attachments. I'm then going back and reducing file sizes as it doesn't look professional in my opinion.

Reasons for Switching to Gmail

We made the switch because we pay for Google Workspace and our mail storage is already provided via Gmail. It wasn't financially savvy to be paying for another email provided when Gmail is free for us. I prefer the look and ease of use of iCloud mail but then their storage options are limited.

October 2021

Jay from Sanders On Site Computers

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

October 2021

Gmail. A modern and secure option to MS Outlook

I use Gmail exclusively. I can set the application on my phone up to look the same as the one on my Computer. I use IMAP so an email sent from my phone is synced with my computer to give me a similar and intuitive experience no matter what device I am using. I can "file" information such as a picture of a receipt or details of a customer just by adding a label and sending it to myself. I can do this on my phone or tablet or computer and then use the label to search for it later if I need it

Pros

Installation. I can sit down in front of any computer or phone or tablet, open a web page, log in and my emails are there. All my settings are there. I don't need to hire a tech to set it up, just log in and away you go. While I use the search feature more often, Zero installation cost or maintenance saves me hundreds of dollars I would have otherwise spent on a technician to set it up and maintain it.

Cons

It can be difficult to convince customers to ditch Ms outlook and use Gmail instead. Gmail has all the same features as outlook however some require you to think in a different way (i.e. labels vs folders)

Reasons for Choosing Gmail

Cost and ease of setup. The amount of money saved by not needing technical support. The ability to log on to pretty any internet connected device and access my emails without any configuration or setup

Reasons for Switching to Gmail

Security and ease of use. I travel around a lot for work. Gmail gives me options when on a customer site where reception for my phone is poor. I can hop on to the clients computer and access my emails securely and within a minute be sending and receiving emails just like I am at home or my office.