GMass vs Salesforce Marketing Cloud Account Engagement

RATING:

4.84

(952)

GMass has 952 reviews and a rating of 4.84 / 5 stars vs Salesforce Marketing Cloud Account Engagement which has 605 reviews and a rating of 4.12 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.84 / 5 (952)
4.12 / 5 (605)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 1, 2023
January 23, 2023
Pros/Cons
  • Pros

  • Gmass is great at helping us get a lot of information out quickly.
  • I really like how well it merges with Google Workspace Email and how it allows me to quickly send emails to a group and track the progress of the campaign.
  • Cons

  • Definitely have to get your hands a bit dirty and do some technical customisation. E.g. setting up custom domain tracking url.
  • Not crazy about the instant reporting as emails are deployed. It seems to conflict with the overall reporting.
  • Pros

  • Great email marketing, good for large scale drip campaigns. Very user friendly and has a huge range of customizable features.
  • I love its integrations with Salesforce, the ability to access from the Salesforce interface, and the ease of use.
  • Cons

  • That and they fact that the reporting and features in many ways have no flexibility make this software very frustrating for us.
  • There are even character limits on how much you can enter in one argument field.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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