GMass vs Salesforce Marketing Cloud

RATING:

4.83

(950)

GMass has 950 reviews and a rating of 4.83 / 5 stars vs Salesforce Marketing Cloud which has 332 reviews and a rating of 4.1 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.83 / 5 (950)
4.1 / 5 (332)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 25, 2023
January 27, 2023
Pros/Cons
  • Pros

  • Gmass is great at helping us get a lot of information out quickly.
  • I really like how well it merges with Google Workspace Email and how it allows me to quickly send emails to a group and track the progress of the campaign.
  • Cons

  • Definitely have to get your hands a bit dirty and do some technical customisation. E.g. setting up custom domain tracking url.
  • Not crazy about the instant reporting as emails are deployed. It seems to conflict with the overall reporting.
  • Pros

  • This is a sales persons greatest tool. In addition you can create custom objects to enable the support team to better work cases.
  • The support and training from SF have been excellent.
  • Cons

  • IT is sometimes hard to organize and sort files.
  • It's is very costly as compared to others I the market.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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