Marsello
About Marsello
Marsello Pricing
Marsello offers a 14-day free trial. Paid plans start from $100/month, based on the customer database size and the number of eCommerce/POS sites connected.
Starting price:
$125.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Marsello
1 - 5 of 101 Reviews
Gaylene
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Fresh fish tinwald
Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder
PROSEase of use and can be connected to our tills
CONSWe love everything about it, thank you for the option to gve feedbank
Vendor Response
Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do. For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!
Replied March 2019
Shannay
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2018
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Hopefully more customers passing through the store
PROSAbility to provide loyalty points to our customers. Has the functionality to do reports on the computer.
CONSUnless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Vendor Response
Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager
Replied May 2018
Brendon
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Beware, service support is zero
Very very poor
PROSThis use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support
CONSSupport is pathetic, the product does no longer work
Reasons for switching to Marsello
Email and loyalty
Bill
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Wild Pear Kitchen can't imagine doing business with out Marsello
Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer
PROSIt's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now
CONSI would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget
Reason for choosing Marsello
I have used this software before and found it to work really well with Kounta lightspeed
Walt
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
A great all round marketing tool
Great. Excellent customer support as well. With one on one support when I need it.
PROSThe loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.
CONSProbably the reporting. Could be more customizable, but still pretty good.
Reason for choosing Marsello
The integration of the loyalty offerings was my primary driver. But I also realized I could stop using MailChimp and get the same, if not better, outcomes. So lots of extras.
