About INBOX

INBOX is a cloud-based email marketing platform, which helps small businesses create, track and analyze the performance of email campaigns based on various metrics such as open rates, click-through rates (CTR), bounce rates, unsubscribes and more. Features include transactional emails, segmentation, custom fields, email verification and compliance management. 

The application comes with a visual editing tool, INBOXBrush, which allows users to design newsletters on a drag-and-drop interface. INBOX also lets marketers store multiple templates or images, automatically save tasks and track previously built templates. Marketing teams can announce events to subscribers, add them to the calendar, list participants and monitor their activity via the&nb...


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Supported Operating System(s):

Web browser (OS agnostic)

99 Reviews of INBOX

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(83)

83

4 stars

(14)

14

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

December 2020

Faruk from iAge Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

GDPR complaint, intuitive and budget-friendly email solution

Inbox is compliant with GDPR and CASL. Moreover, we do email to Turkey which requires another type of compliance. They manage our compliance work with our database automatically so that we don't have to worry about it. We have a small team and we can't really spend so much time on HTML coding. Inbox newsletter editor allows us to create messages easily. Our team enjoy the visual workflows so that we can imagine scenarios for our audience. We have never had deliverability issues so far. Also they do have an integrated email verification service that helps a lot. My team is not tech-savvy but we were able to setup transactional messages easily. The API documentation is clear and easy to setup. When it comes to the costs, there are no hidden fees or something, teams like us can afford this solution easily. I do recommend it for overall marketing teams or e-commerce companies.

Pros

Definitely, they step up the compliance game for us. Easy to use newsletter builder New workflow tool that we can create a customer journey visually Good deliverability Convenient setup for the transactional messaging via API Affordable for teams like us Friendly and knowledgeable customer success team

Cons

User interface is good for us but can be improved along the way to make it a better match with those enterprise-level ESPs It is not something I don't like but they can add some machine learning tools such as sending frequency optimization or LTV prediction. It's an evolving platform so I believe such features are on the pipeline.

Reasons for Switching to INBOX

Automated compliance

November 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

The best email tool we ever used on our business

I and my team are working in an early stage startup. Everything we need is available in Inbox. Additionally, they have a truly startup friendly team. They have always supported us a lot until today.

Pros

Super easy. You never lost at INBOX. We already used more than 5 email services in our business and this is the best tool we ever used.

Cons

The interface could be better. The interface of their larger examples can be more creative. but useinbox, they are not as big as those companies, but I think they will surpass them.

Reasons for Choosing INBOX

The biggest reason was price / performance. Inbox is much better than 3 tools in this area.

Reasons for Switching to INBOX

Because Inbox was much easier to use and its price was much better. Additionally, customer support was great. That's why we just passed.

December 2020

Ms Gamze from ARMATUR Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2020

Needs to be improved a lot

I think it is not a user-friendly software and needs to be improved a lot. It is my 5th month working at ARMATUR Association and I clearly see its deficiencies as I worked at TIAD and AIMSAD associations in the past and used different software which were more efficient. If I were here at the time of purchase, I would most probably not select or purchase this product. Now I am planning to purchase a kind of CRM designed specifically for associations and use both software interchangeably.

Pros

I am writing the feedback because of foreign language problem but we fulfilled the survey with my colleague, [SENSITIVE CONTENT HIDDEN] (ARMATUR Corporate Communications & Administrative Affairs Responsible) who helped in the selection and purchasing processes of this product, who is the administrator and the main user of this software in our association. She said she likes the e-mail grouping and reporting functions of this software.

Cons

We send announcements and greetings to our member companies, sectorial stakeholders and sometimes to public institutions by using this software. We also draft and distribute monthly bulletins by using it. First of all, we are not able to resize the images (photos, graphics etc.) separately. They move together with the texts. To sum up, we do not like to be limited by the existing formats and templates. Secondly, we suffer when we want to make attachments (jpeg, excel, word, pdf formats). We are obliged to use HTML format to make it and it creates a different outlook in comparison to the format we use in general. In addition, we are not able to attach files exceeding 3 MB but we generally have to. Thirdly, we make serious problems to use numbering, bullets, bold, italic type of writing styles, fonts, line spacing and etc. We make the necessary corrections but we see that they change when we send ourselves test e-mails. It is very hard to make corrections. We generally do them by rule of thumb and it is really waste of time. Furthermore, there is a saving problem, we often lose the recent changes and restart to make them again. Waste of time once again.

November 2020

Doruk from Surdurulebilirlik Akademisi

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Easy to use with high deliverability

Overall, I highly recommend INBOX to companies and projects regardless their size and volume. Their deliverability and support are awesome! User interface is pretty fast and user friendly. If they will publish an automation tool as well, INBOX will be the only thing you will need in terms of external communication tool

Pros

INBOX has super fast user interface which enables us to create an e-newsletter just with few drag & drop moves. We also embedded subscription forms into our web platforms where everyone can subscribe easily. Every tool that they offer is highly responsive.

Cons

The main thing that we are waiting for is automation. User cards should be more customizeable.

Reasons for Switching to INBOX

Delivery rates is the most important reason to change. Highly responsive embedding was also a reason.

December 2020

Selçuk from Back to Nature

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Fast and valuable support

It help us for our communication and monitoring needs with our followers

Pros

INBOX team is good with fast response, take action after feedback, always developing according to customer needs. You can reach them easliy.

Cons

Pricing packages are not fitting %100 with our needs

Reasons for Choosing INBOX

Easy to contact with them. And they have very fast response.

Reasons for Switching to INBOX

Support them to develop useful tool and easy communication