Intercom vs Mailjet

RATING:

4.51

(903)

Intercom has 903 reviews and a rating of 4.51 / 5 stars vs Mailjet which has 221 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.51 / 5 (903)
4.56 / 5 (221)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 27, 2023
January 29, 2023
Pros/Cons
  • Pros

  • What I like most about Intercom is that it makes conversing with our customers super easy.
  • It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.
  • Cons

  • Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.
  • It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.
  • Pros

  • The ability to design your own emails from a template or simply drop in HTML has been great for our company.
  • I am pleased that it has no daily limit for sending emails to your customers, clients, and subscribers. It also has an excellent categorization tool to manage your database well based on demographics.
  • Cons

  • They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on.
  • Getting to your templates can be annoying. When creating a template it often times stops working and you have to reset the page.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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