About lemlist

lemlist is an email management solution that helps businesses streamline processes related to optimizing sales engagement, sending personalized emails, managing follow-ups, and more on a centralized platform. It allows staff members to automatically warm up email addresses and generate reports to gain insights into cold email engagement metrics. lemlist's scheduling tool enables team members to set up rules to send email promotions during specific time zones, days, and dates. It lets employees monitor overall email health by tracking email deliverability across inbox, spam, categories, and other folders. With the personalization and email editing tools, marketing professionals can design emails with custom text, images, videos, landing pages, and other elements. Additi...

lemlist Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

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lemlist User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 333 reviews

Dave

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2022

Fantastic outreach tool with the power of personalized images

User Profile

Caleb

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Lemlist Rocks!

Warming up campaigns is definitely one of the biggest wins. I love how you can still use lemwarm even after warming up a campaign to keep your inbox engaged and healthy. The statistics for lemwarm and many others make it very easy to keep your inbox happy and healthy. The dynamic images and pages definitely help break the normal boring messages that most of us have all received at some point. It creates a very personal touch even if it is automated. They amount of templates available straight out of the box, definitely helps someone get started.

Pros

The ease and flow of the UI/UX is absolutely beautiful. Very Dynamic software and very creative with dynamic images and Landing Pages. One of the biggest things that brought me to the platform from using a different service is "Lemwarm" and the ability to automatically warm up your inbox before getting ready to launch a campaign. So many amazing features. There was definitely thought and intention with the entire platform to embody everything needed to launch a "cold" email campaign that doesn't feel so cold.

Cons

Downsides? What downsides? ;) i definitely haven't found anything about the platform or Lemlist, that I don't love!

Reasons for choosing lemlist

It was a better market fit for my business needs and direction.

Reasons for switching to lemlist

The opportunity for email autowarming

Anonymous

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Big fan of this tool. Offering an amazing degree of personaliziation

Lemlist was extremely helpful in personalizing outreach at scale. You get a lot for your money. Extra features like the pods or super fast customer service make this tool a no-brainer when it comes to cold outreach.

Pros

Degree of personalization; bulk import & export functions; extremely helpful customer service (quick & effective responses)

Cons

The only thing about this software which was not to rate five stars was the design (UI). Used light-grey and white elements were sometimes hard to find..

Reasons for choosing lemlist

degree of personalization (specifically landing pages and images)

Reasons for switching to lemlist

lemlist offered a larger degree of personalization

Noah

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

August 2022

Great for smaller email campaigns

Pros

Very easy and straightforward to use. Easy to track how a campaign is doing and viewing/replying to email replies is easy as well.

Cons

Instead of sending the email to everyone at the same time, it sends every couple of minutes. This makes larger campaigns harder to do, especially if you have multiple emails in the sequence. To get through the entire list with multiple emails each, it can get extremely backed up.

Reasons for switching to lemlist

Price

Wil

Company size: 11-50 employees

Industry: Media Production

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2022

Not fairly priced, yet the backbone is old technology (agency user with 10+ seats)

Due to how often they continually update the platform--and you would expect this to actually be a good thing but it's not--the UI will change and functionality you began to rely on working fast suddenly slows down considerably. They update their platform multiple times a week on the backend. It's like, just build it right the first time and let. it. be. It's not even adding new features it's just busy work. If you run more than 2 email addresses, you're an agency or you have 3 or more users, I suggest using a different platform, you'll get better functionality out of something like woodpecker.co or market.to then Lemlist and for a much more reasonable price. They don't even offer a discount on their $60/seat rate until you have had at least 20 seats.

Pros

I liked that it was fairly quick to actually queue new campaigns on lemlist. I could duplicate a campaign, keep the settings and then just put in the sender and associate a list to it. As an agency using it, I found that was effective, though actually getting the settings I'd put in to take often required a lot of server lag.

Cons

This was fixed but it took about 4 months to do it: how LONG it takes list changes to go into affect. If you for instance had 1k contacts you wanted to remove from a campaign, it would take 20-30 minutes for those to be removed. How poorly they integrated with HubSpot and Salesforce. Sure there was some integration but it required I learn ALOT about the platform to make it work as an agency. I had to make changes on HubSpot to tailor it to work with Lemlist and there is absolutely no automation interaction unless you use a third party software and even then Lemlist doesn't offer many triggers on zapier. Lemlist will throttle you into the ground as an agency if one of your domains has low deliverability the algorithm will stop them all I started sending 150-200 emails per day from each seat and before long it became 50 at most. Their pricing model is pretty insane really. Comparable software goes for half the price of Lemlist with better features and cross platform multi-channel integration. Support wasn't very helpful and very pushy for positive reviews of their support. I often was told whatever issue I had wasn't their responsibility to resolve or wasn't understood so my support requests would get escalated to their dev team who responded 3-4 business days later through the tech, not directly and the answer only rarely was actually salient to my issue so another message would have to be sent by me to clarify which took another 3-4 days.

Reasons for choosing lemlist

Due to their marketing, which wasn't representative of the experience.

Reasons for switching to lemlist

Because lemlist seemed to have better functionality, it was just more not better.

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