Mailbird

RATING:

4.4

(354)

About Mailbird

Mailbird is an email marketing tool that helps businesses of all sizes manage multiple accounts and enhance workforce productivity. It is a Windows-based solution that enables users to sync and centralize emails and contacts from several platforms in a single inbox. Key features of Mailbird include email archiving, response management, keyboard shortcuts and attachment search. It alerts users through message snooze and custom notification sounds. The solution’s contacts manager allows users to link, merge and drag and drop contacts and unify them in one inbox. Additional features include access to unlimited email accounts, offline mode, undo sent messages and attachment preview. Mailbird allows integration with various email software such as Gmail, Outlook, eM...

Mailbird Pricing

Mailbird offers 4 pricing plans: Personal Yearly: $2.28/user/month Personal Pay Once: $49.50/user Business Yearly: $4.03/user/month Business Pay Once: $99.75/user 14-day money back guarantee for all customers Discounts are offered on Business Licenses depending on the volume purchased: - 5% discount on 2-10 Business licenses - 10% discount on 11-25 Business licenses - 15% discount on 26-50 Business licenses - 20% discount on 51-100 Business licenses - 25% discount on 101 or more Business licenses

Starting price: 

$2.28 per month

Free trial: 

Available

Free version: 

Available

Drag and drop
Slide 1 of 6

Mailbird Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Mailbird

1 - 5 of 352 Reviews

User Profile

Masturah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

All my email in one place

I tried this software after having a problem to synchronized my email with the Outlook and have use it since then.

PROS

Best thing managing email with MailBird is, it can combine all of my email boxes in this single place and i can monitor and track all my email in here. I can search and filter the email that i want to find by the email address, or from all of the address easily. MailBird really is the best email manager software.

CONS

Some of the email server is not working well with this software. I tried to adding my Yandex email account, but the software keep showing error and can not complete the process. All other email server work perfectly with this software, but not Yandex Mail.

Stacy

Events Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Inbox zero!

Mailbird gives me what other desktop email programs didn't, a chance to stay on top of my emails. It's fast and with the unified mailbox, emails don't get lost in the shuffle. When my team first switched, we were able to import all the email settings from the other mail program we were using. Setup was instant!

PROS

The best thing about this software is the unified inbox. I have twelve email addresses, and when using other similar desktop email software, I would have to click on each email address to view the inbox of each. With this, it combines all the new email together, which helps to keep on top of all my emails.

CONS

The desktop software is spot on, it is hard to find a fault. My only wish is that there was a mobile version of this software for my phone.

Reason for choosing Mailbird

Honestly, the unified inbox was a huge selling point, but the customization options also helped me decide. Mailbird also has several useful integrations available, which allows us to not only stay on top of our emails, but also our social media accounts and more!

Reasons for switching to Mailbird

Outlook has been around a long time, and it's not a bad email program, if you are only using it for one email address, but if you have multiple email addresses, like myself and my team, then it quickly became a hassle.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2021

If You Have An Exchange Account that isn’t related to a business, don’t buy this!!!

This is the third time in the last few years that I’ve bought and used mailbird. I immediately remembered upon buying it why I deleted it very soon after… upon writing their customer support really hit home these issues: Here’s a paraphrased conversation from their support: Me: Hi, I have an exchange account that is my school account as I am a student that needs to work with the other inboxes. It’s not a business and I don’t need business features or to pay for a business plan bc I am not a business- is there a work around? Otherwise I’d appreciate a refund. Things weren’t as advertised and not I’m being bombarded with messages within the app to upgrade to business and I don’t have a business account. Support: you can change the IMAP settings. Me: how/where/what do you I change them to? You have no docs or articles to help and your doesn’t allow me to do anything other than choose a new url for the outgoing server. I cannot even access the incoming server. Support: (a different person) Buy MB business! (Then proceeds in many different long paragraphs to try to sell me a business upgrade/account. Me: I cannot delete the exchange account as the app crashes. Once again, I am not a business and won’t be upgrading just to have my student account with my other four accounts. Please help me by addressing the other things I spoke to. Support: x4 more times (ignores my concerns) Buy business!! (Proceeds in paragraphs to try to sell me MB Business, pasted similar pitch…

PROS

The UI and the ease of use, versus outlook, mail, etc.

CONS

They have absolutely terrible support that fails to seemingly even read your request, let alone addrsss your concerns and help you work through them. One thing I can say is that their support the last time I ordered this product was MUCH BETTER. They changed their app so the workaround for adding an exchange account seems virtually impossible unless you want to upgrade to business. And then they repeatedly ram you into buying a business account, regardless of whether you need it or not. As someone whose worked in customer success, service, and sales for 18+ This company likely won’t survive if their only response to complains and issues is ramming a product the customer doesn’t need down their throats and not addressing any of their issues. Good support that retains customer and reduces churn actually had the customer’s best interest in mind… it’s clear by how things are ran here, and my multiple support tickets that all pan out the same, that is most definitely not the case with this product. Such a shame bc I actually love the functionality, and as a web developer, I know that UIX with these apps are absolutely terrible.

Rafa

Verified reviewer

Entertainment, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

All your email accounts and your social networks on a single screen

It saves me a lot of time, seriously.

PROS

It greatly streamlines the task of managing my professional contacts on a day-to-day basis. It has become an essential app for me.

CONS

Perhaps the speed of operation is a bit of a weak point of this software. Although by no means is it serious enough not to use it. When this aspect is improved it will become, in my opinion, the market leader.

Reason for choosing Mailbird

Its online operation and its catalog of integrations

Jeremy

E-Learning, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Mailbird Is A Fantastic Software for Managing Multiple Email Accounts

I have more emails than any human being should have. Mailbird has helped me to tame this monster and saved me a TON OF TIME doing it. Thank you Mailbird!

PROS

I love the unified account that allows me to view an inbox for all of my email accounts. The emails are then color coded so I know who it's being sent to. My other favorite feature is being able to click an email and have all emails from the same sender provided immediately in list format. This allows me to quickly empty my emails and overcome inbox overwhelm =)

CONS

There are no cons on this software that I have found personally. If I could request one feature, it would be to match the categorization of emails like you see in Gmail. At least provide the option to have your categories match how Gmail sorts them and/or provide a filtering option to either view or not view those emails in those categories such as newsletters, financial, etc.

Reasons for switching to Mailbird

I just liked the layout better and it paid off huge!