About Mailjet

Mailjet is a cloud-based email automation solution that helps small to large businesses create, manage, send and optimize email marketing as well as transactional emails. The platform offers a drag-and-drop builder that allows users to send personalized communications to customers and monitor in real-time.

Primary features of Mailjet include a dedicated workspace, role-based permissions, customizable templates, activity logs, automated workflows, Simple Mail Transfer Protocol (SMTP) relay and scheduling. The platform includes A/B testing that enables users to test and optimize multiple versions of emails with various criteria such as name, subject, content and design. Additionally, it offers email segmentation that allows users to group custome...


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Supported Operating System(s):

Web browser (OS agnostic)

333 Reviews of Mailjet

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(203)

203

4 stars

(78)

78

3 stars

(20)

20

2 stars

(10)

10

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 333 results

January 2021

User Profile Picture

Mark from MedSurvey (formerly Ricca Group)

Verified Reviewer

Company Size: 11-50 employees

Industry: Market Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great mailing platform

Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Pros

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Cons

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

Reasons for Choosing Mailjet

We actually use both for redundancy

September 2019

Kenneth from CSuite Financial Partners

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best Value Out There

Pros

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Cons

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Reasons for Choosing Mailjet

Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.

September 2019

Alexander from Monarch Wave Marketing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

3.0

September 2019

Easy To Setup, Crazy Terms of Service

It started off good, as an easy to use software but later turned into a nightmare working with their support.

Pros

It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.

Cons

Their TOS and enforcement of it is absolutely insane. One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back. The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services. I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.

Reasons for Choosing Mailjet

It seemed easier to use at the time. I've since moved on.

Response from Mailjet

Replied September 2019

Hi Alexander, Thanks for your feedback and we apologize for any issues you had with our service. Ultimately our sending policy is in place to avoid issues of spam, and illicit sending. We restrict content on self-service plans related to fire arms and real estate due to recommendations from ISPs. Thanks for understanding. Best, The Mailjet team

September 2019

Isaac from John & Charles Wesley Center, Inc.

Company Size: 2-10 employees

Industry: Think Tanks

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2019

A solid option for managing email lists.

Pros

Ease of use A plethora of features Messages arrive to inbox (not spam) Good analytics Overall value is good

Cons

Mailjet limits your sending rate at first Some features could be more customizable (e.g. subscriber forms/widgets) Can be a bit complicated to add sender addresses and verify URLs

Reasons for Choosing Mailjet

Price and pragmatism of features

Reasons for Switching to Mailjet

Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

December 2019

Dario from Comperio srl

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

Better value for money on the market

Pros

Mailjet has all funcionalities needed for sending transactional emails. Great backoffice application and EU based

Cons

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

Reasons for Choosing Mailjet

Better pricing model, well suited for our needs.