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Web browser (OS agnostic)About Mailjet
Mailjet is a cloud-based email automation solution that helps small to large businesses create, manage, send and optimize email marketing as well as transactional emails. The platform offers a drag-and-drop builder that allows users to send personalized communications to customers and monitor in real-time.
Primary features of Mailjet include a dedicated workspace, role-based permissions, customizable templates, activity logs, automated workflows, Simple Mail Transfer Protocol (SMTP) relay and scheduling. The platform includes A/B testing that enables users to test and optimize multiple versions of emails with various criteria such as name, subject, content and design. Additionally, it offers email segmentation that allows users to group custome...
333 Reviews of Mailjet
Average User Ratings
Overall
4.34 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2021
Mark from MedSurvey (formerly Ricca Group)
Verified Reviewer
Company Size: 11-50 employees
Industry: Market Research
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Great mailing platform
Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.
Pros
The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.
Cons
Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.
Reasons for Choosing Mailjet
We actually use both for redundancy
September 2019
Kenneth from CSuite Financial Partners
Company Size: 11-50 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Best Value Out There
Pros
The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.
Cons
Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"
Reasons for Choosing Mailjet
Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.
September 2019
Alexander from Monarch Wave Marketing
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
1.0
Functionality
3.0
September 2019
Easy To Setup, Crazy Terms of Service
It started off good, as an easy to use software but later turned into a nightmare working with their support.
Pros
It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.
Cons
Their TOS and enforcement of it is absolutely insane. One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back. The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services. I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.
Reasons for Choosing Mailjet
It seemed easier to use at the time. I've since moved on.
Response from Mailjet
Replied September 2019
Hi Alexander, Thanks for your feedback and we apologize for any issues you had with our service. Ultimately our sending policy is in place to avoid issues of spam, and illicit sending. We restrict content on self-service plans related to fire arms and real estate due to recommendations from ISPs. Thanks for understanding. Best, The Mailjet team
September 2019
Isaac from John & Charles Wesley Center, Inc.
Company Size: 2-10 employees
Industry: Think Tanks
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
September 2019
A solid option for managing email lists.
Pros
Ease of use A plethora of features Messages arrive to inbox (not spam) Good analytics Overall value is good
Cons
Mailjet limits your sending rate at first Some features could be more customizable (e.g. subscriber forms/widgets) Can be a bit complicated to add sender addresses and verify URLs
Reasons for Choosing Mailjet
Price and pragmatism of features
Reasons for Switching to Mailjet
Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service
December 2019
Dario from Comperio srl
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
December 2019
Better value for money on the market
Pros
Mailjet has all funcionalities needed for sending transactional emails. Great backoffice application and EU based
Cons
Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way
Reasons for Choosing Mailjet
Better pricing model, well suited for our needs.
