All MoonMail Reviews

1-25 of 132 Reviews

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User Profile

Michele

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

MoonMail set up and learning curve is very fast

I can finally have a fast email marketing software at an affordable price tag

PROS

Set up is fast Usability Price tag Design Support Comparation charts for alternative services Explanation of all point of strenghts Functionalities

CONS

Can't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now

Vendor Response

Thanks!

Replied October 2018

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed September 2018

Moonmail Review

For generalised email campaignits good

PROS

It's ease of use. Its simple and very eficient

CONS

There are no remarketing features in this software. Unable to track who opened or clicked the email. There is no exclusion list feature. Segmentation feature is also very weak. cant segment region specific emails. The template option selection is less as well.

Vendor Response

Thanks!

Replied October 2018

Apeksha

Events Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2018

Not Satisfactory

PROS

The software is easy to use and creating templates is much easier compared to other platform.

CONS

The software has too many bugs. It automatically switches you to their free plan so you cannot send any campaigns. This keeps happening to my account at least thrice per week. I also faced an issue where my DKIM and domain verification settings were automatically erased twice resulting in a lot of down time. The Support team is slow to response and often unhelpful. The analytics features are not at par with other softwares such as Mailchimp, which is much cheaper.

Vendor Response

Thanks!

Replied October 2018

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

So far So good

PROS

I've been using MailChimp for the longest time and never really questioned anything until I recently saw the amount I was paying especially for having a business that grows with very little margins, paying over /month for emails is ridiculous. Let's see how this will compare overtime.

CONS

Well again, I haven't really been through everything so I can't really give you cons yet but I'm sure I'll find a few like the fact that it tells me and then on no that's for the yearly payment, sneaky shit like that, makes no sense, instead of tricking users reward them, if they go for a year they get a 20% discount, makes a lot more sense.

Vendor Response

Thanks!

Replied October 2018

Majid

Information Technology and Services, 2-10 employees

Used daily for free trial

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Ease of use

PROS

user-friendly environment. value for money very fast activation. very useful for anyone who is HTML master

CONS

The editor could have more facilities. it's not a good choice for marketers who don't know HTML. it could have better editor.

Vendor Response

Thanks!

Replied October 2018

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2018

GREAT tool for online marketers

freedom to import any big list and send any amount of campaigns to my subscribers every day

PROS

I like deliverability rate in this autoresponder plus you will be able to download any big list from anywhere - it is not allowed in other autoresponders like AWEBER

CONS

You will need to upgrade to send letters to bigger lists - like for free its only to test it with 10 emale subscribers

Vendor Response

Thanks!

Replied October 2018

Anonymous

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

I receive same quality service for a lot better price than the bigger players in the market.

It really eased the process of sending our weekly emails.

PROS

It's very easy to use with a friendly welcoming interface. Very good value and quality-wise on par with the leaders of the industry.

CONS

I can't think of anything as a negative point, it does everything it needs to do for me with absolutely great ease.

Vendor Response

Thanks!

Replied October 2018

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

Very easy to use. Lot of functionalities.

I am able to send out marketing campaigns.

PROS

Easy to use interface. Very easy to set up everything, you don't have to be that tech savy to figure out how to set up everything.

CONS

I am still testing everything. So far it looks good but once i spend month using the service i will know better.

Vendor Response

Thanks!

Replied October 2018

User Profile

Aakash

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Good I like it

PROS

pricing is okay and I am comfortable to send email marketing, Excellent services I recommend to all.

CONS

I didn't find any problem with them. I am comfortable to send email marketing, Excellent services I recommend to all.

User Profile

Ayomide

Verified reviewer

Marketing and Advertising, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best CRM provider

PROS

It is user friendly, easy to use. Over time I get easy understanding of its usage with needing an Expert to set it up

CONS

I really can not think of one, I have not encountered issues using the software.

Vendor Response

thanks!

Replied August 2019

Darrell

Entertainment, 11-50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2021

It wasn't really for Us

It seems like a good concept but when we tried it, it really didn't seem very easy to use for what we had in mind.

PROS

We basically likes the price and the fact that they seemed like a small, engaged company that would be easy to set up and work with at a reasonably low price.

CONS

It just never really worked for us, in setting it up. We tried it for a few months and then decided it was not going to be a product that was for us.

Reasons for switching to MoonMail

Campaigner was just too expensive and limiting in our ability to manage fairly large lists

Markus

Health, Wellness and Fitness, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed July 2019

You have ONE JOB!

The purpose of this tool is to send out mails that a user will receive in time to their mailbox. The messages should not end up in Spam. Moonmail fails at this on so many levels: we have a rather large userbase of more than 2 million users who receive marketing emails based on their consent setup. After switching to moonmail (due to GDPR) we saw a huge (!) drop in click rate, engagement and conversion. We analysed and found out that Moonmail in not able to deliver these messages. They jsut end up in Spam.. well, one could argue that we are just considered Spam so maybe it's on us, right? Wrong: we received Mails from Moonmail promoting their own products,.. they endet up in Spam too..

PROS

IT is cheap.. that's it. There is really not more to say.

CONS

Mails end up in Spam, are delivered with an unwanted delay of several days, the feature set of Moonmal is super basic.

Vendor Response

thanks!

Replied July 2019

Melanie

Writing and Editing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Pleasantly surprised by MoonMail

With MoonMail, I am solving the problem of sending mass communication to a backlog of subscribers who haven't heard from me. Once I am caught up, I will also be able to leverage the system to message new subscribers faster than before.

PROS

I liked that it worked well, they had great customer service, and it wasn't full of glitches and bugs like many of their competitors.

CONS

For me as with all of the other solutions I tried, the email template is the hardest part. Mostly because this is the most important part. I look forward to increasing my skill with this with help from MoonMail's customer service.

Vendor Response

Thanks!

Replied October 2018

Char

Consumer Goods, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

MailMoon

MailMoon definitely helped us with Cart Recovery; so for this reason alone, we would recommend trying it.

PROS

We were able to recover more abandoned sales. We went from 7% to 21% recovers in one month. ease of use & automation

CONS

I was on a smaller plan & just upgraded but having more templates & image options would be cool.

Vendor Response

thanks!

Replied February 2019

Morphing

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

We started loving it

MoonMail Made it more than easier for Businesses to reach their potential customers with lowest possible costing & So far they are the best till now for my Business at least.

PROS

Didn't find any Major Issue till now. And the minor issues never bothered really when compared with the price.

CONS

Lowest Possible Price, Best Delivery Rate, 24/7 Support with Instant Solutions. Amazing Service & Customer Support.

Vendor Response

Thanks!

Replied April 2019

Chyanit

Marketing and Advertising, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

I have had a great experience using Moonmail and it has surpassed my expectations

It has got great deliverability better than most autoresponders have

PROS

The platform is very easy to use with all the latest features that a good marketing automation software should have

CONS

I am really enjoying using the software as of now I cannot find any negatives. I will need more time to come up with cons if there are any so far so good.

Vendor Response

Thanks!

Replied October 2018

Derek

Automotive, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Excellent.

PROS

We can use our own SES account because we maintain our email reputation. It takes only 1 day for just to migrate from Sendy.

CONS

The product is relatively new so many feature are still missing. You really need to know how email marketing work. Explaining this thing to manager would be tricky.

Vendor Response

Thanks!

Replied October 2018

Lucas

Events Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2018

The process was quite simple. Typical email authentication required. Email delivery so/so.

This software is quite economical per email sending, but the pricing monthly plan is slightly more steep than what you would expect for the feature set. The statistics and click map is really good, though. Great feature.

PROS

The HTML builder is quite responsive and easy to use. Content loads fast on email clients. The interface is intuitive and you find your way to the different menus easily. Template -> Campaign -> list, etc..

CONS

The builder is somewhat limited in terms of spacing, and font management. You are required to do that via code. Also the pricing plans, seem quite difficult to mold since you don't really know until who you imported to your database.

Vendor Response

Thanks!

Replied October 2018

Miguel

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed November 2017

Interesting product but at a very early stage

PROS

Easy to setup and cheap, scalable and integrated with AWS. It allows to configure every aspect to guarantee higher email deliverability.

CONS

It doesn't allow to see how opens, read or clicks on your emails. That is a pretty basic functionality and is missing. It doesn't allow to use segments in the mailing campaigns, so it doesn't make sense to be able to create them. It doesn't allows multiple filters of the same type when creating segments, so only one condition per field is allowed. Basically it is an early stage product with a good minimum viable feature to send emails over AWS SES.

Vendor Response

Thanks!

Replied October 2018

Parth

Real Estate, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2019

Moonmail Review

It is good for someone who has minimal budget for marketing campaigns. It will get the job done, but the conversion rates might be lower.

PROS

The price of the service and ease of creating lists anf templates.

CONS

The fluctuating pricing model which hiked the prices without letting users know. Not good enough conversion rates.

Reason for choosing MoonMail

Better conversion rates. Everything else is better on moonmail.

Vendor Response

thanks!

Replied July 2019

Natasha

Fine Art, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

First Time User

Am awaiting results

PROS

Easy interfance to use for someone who has limited technical ability.

CONS

Nothing yet! Still to send a campaign but happy so far.

Vendor Response

Thanks!

Replied October 2018

Jason

Marketing and Advertising, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Making Mailing Simple

Am using moonmail to mainly execute split testing and client deliverability against our templates. It also allows me to create clean OFT files (yes, I know they are terrible, but when the client is demanding them, what can you do!).

PROS

Simple to use GDPA Compliant Easy to do test sends Reporting OK

CONS

Not much to dislike to be honest. A nice way to manage email.

Vendor Response

thanks!

Replied August 2019

Chris

Printing, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A great way to expand our reach

PROS

A digital and print magazine thrives on exposure and Moonmail is an excellent vehicle to help us expand our reach at an affordable price. The ease of use was great, and the learning curve simple. I recommend this tool.

CONS

The learning curve for CVS files was my only problem and that has nothing to do with Moonmail, rather my limited work with Excel. I am excited to make this a part of our growth strategy.

Vendor Response

Thanks!

Replied October 2018

victory

Computer Software, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

3

Reviewed July 2019

Functunality issues

I intended to integrate the app with my self-hosted email app; Sendy.

PROS

Well, I would say customer service is pretty much ok here.

CONS

The interface is straight-forward enough but the functionality didn't (integration and connection with my Sendy web app) quite work well for me during my free trial. So I will recommend a serious overhaul in the third party apps process

Anonymous

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

So easy to use!

PROS

For the cost this service is just as good as the big hitters that charge 3x as much! Also the banding for subscribers is high, meaning you aren't having to upgrade every couple of months

CONS

The basic plan doesn't include mailchimp integration. But this wasn't too difficult as I just had to export my mailchimp list and use it that way.

Vendor Response

Thanks!

Replied October 2018

Showing 1 - 25 of 132 Reviews