About Moosend

Moosend is a cloud-based marketing automation software designed to help businesses manage subscriber lists, customer segmentation, product recommendations, landing pages and subscription forms. Key features include lead management, campaign management, multi-channel marketing, website visitor tracking, lead scoring, contact management and spam checking.

The email marketing solution allows teams to create and personalize campaigns, segment audiences based on website or email behavior and build business strategies according to analytics gathered by tracking clicks, opens, social shares and unsubscribes. Users can create automated workflows by using the drag-and-drop builder and customizable templates. Additionally, Moosend lets marketers set up events, filters ...


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Supported Operating System(s):

Web browser (OS agnostic)

113 Reviews of Moosend

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(98)

98

4 stars

(12)

12

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 113 results

July 2019

Natalie from Natalie Blais Consulting Inc.

Verified Reviewer

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

The best email platform on the market

Moosend has made emailing my clients super easy and fast.

Pros

I absolutely love Moosend! I am a new user, having come from a huge platform, to a medium platform, and when I found Moosend, it was a no brainer to move my list over. Their Customer Support is, hands down, the best I have seen on the market! Super fast tech support, new integrations and connections come daily. I would recommend this over and over to all my clients.

Cons

Missing a few integrations, but that is an easy work around with Zaps.

October 2019

Kristian from Pöydällä

Verified Reviewer

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Full fledged email marketing solution

Pros

-Beautiful, easy to make newsletters with template options -Good deliverability -Doesn't cost a fortune

Cons

-The UI is good, but not perfect -Few more integrations needed and BOOM! It's perfect.

Reasons for Choosing Moosend

I felt it had richer features and it didn't have have any negative reviews about deliverability.

April 2020

Arneva from Frisco Athletic Network, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

April 2020

Moosend - Big Disappoint After Being Hacked

Great until our account was hacked and phishing emails were sent to all of our clients. Support took no responsibility. Will not return to Moosend due to the hack and the company's negative response to it.

Pros

Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach.

Cons

System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product.

January 2016

Rosana from Demand Science Inc.

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

January 2016

It takes me a little while to complete emailing function.

Pros: This ESP is one of the strongest ESPs we've ever used. Cons: Responds slowly.

Response from Moosend

Replied January 2016

Thanks for the review Rosana.. What do you mean by Responds Slowly? It is not that clear to us .

March 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Versatile, Functional, and great Money value

Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced.

Pros

It was easy to use and very flexible in terms of design, segmentation, and customer support.

Cons

Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)