--- title: "Popupsmart Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Popupsmart. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Popupsmart is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/popupsmart-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Capture Software](https://www.softwareadvice.com/marketing/lead-capture-comparison/) / [Popupsmart](https://www.softwareadvice.com/marketing/popupsmart-profile/) / Popupsmart Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/popupsmart-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/popupsmart-profile/alternatives/) # Popupsmart User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 46 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 30 reviews (65%) - 4 stars: 13 reviews (28%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (7%) ### Most mentioned pros - It offers a wide variety of templates and customization options, ensuring that my pop-ups align perfectly with my brand. - The interface is user-friendly, and the design capabilities are top-notch, allowing our team to create professional and appealing pop-ups with ease. - Pretty easy to use with nice design, helps us with collecting leads. ## Popupsmart customer reviews Showing reviews 1-25 of 46 (page 1). ### Affordable Prices with Excellent Support! - Overall rating: 4/5 - Reviewer: Bahar H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Actually we were using sleeknote before we met popupsmart. There are similiar feature but popupsmart pricing %70 more affordable so we switched popupsmart. Their support is very fast and friendly. They transfer all popups from sleeknote. Thanks for all support and make us some saving. #### Cons They dont have enought integration directly but zapier solves this problem. #### Reasons for switching to Popupsmart Prices --- ### Solid popup system with unique features - Overall rating: 5/5 - Reviewer: Ar M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I've been using this pop-up form software for several months now and it has drastically improved my customer engagement. The interface is user-friendly, and the design capabilities are top-notch, allowing our team to create professional and appealing pop-ups with ease. It offers a wide variety of templates and customization options, ensuring that my pop-ups align perfectly with my brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allowing to add Lottie animations. Additionally, the software's seamless integration with my existing marketing tools is another big plus. #### Cons I would like to see A/B testing and seems it will be available soon #### Reasons for switching to Popupsmart No flexibility and week support --- ### Bugs - Overall rating: 1/5 - Reviewer: Daniel J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cannot be used #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Design of Popup. Interface. Responsive. #### Cons Connect with Mailchimp = bug (errors messages x 20). Connect with Mailchimp = Link username field with mailchimp field (errors messages). Custom color of somes elements in popup = not possible (exemple with one popup, one circle is pink, cannot change the color). Lack of customization possibilities. #### Reasons for choosing Popupsmart Use Popup form Mailchimp. It's not ideal. --- ### 7X Organic Lead In Two Months - Overall rating: 5/5 - Reviewer: Ibrahim B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Our B2B focused website was collecting 25 leads per month. We started using Popup Smart and our lead count increased 7 times in just 2 months. It's an incredible experience for us and our lead count continues to grow exponentially. Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros cheap price, easy to use, stylish designs, customizable forms, variety of integrations, great customer service, nice user experience... #### Cons I really do not know. Maybe gamification components can be added. #### Reasons for choosing Popupsmart Popup Smart had its other alternatives much cheaper and much more useful. Also, the variety of themes was more. They had many designs that were also aesthetically pleasing to the eye. --- ### Best Popup Form Builder - Overall rating: 4/5 - Reviewer: Anish A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Popupsmart makes wonders for us we could easily see and 30% increase in our demo bookings and lead capture forms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Popupsmart helps us to capture all the leads coming to our website and the no-code approach to build the forms was super helpful #### Cons Popupsmart is a bit expensive compared to its competitors we were hesitant to spend that much money at first --- ### Comprehensive and easy-to-use solution for creating complete web popup campaigns - Overall rating: 5/5 - Reviewer: Agustin L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ability to segment popup campaigns. Its numerous templates and simple web integration with GTM make creating popup forms a lot easier. #### Cons It's not a very cost-effective solution because of the use per impression limitation. --- ### Solid popup system - offers nonprofit discount - Overall rating: 5/5 - Reviewer: Jon N. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software made it easy to quickly implement custom pop-up notices that were needed on various pages of our webstore. I tested it out on their free trial and then subscribe to the annual version. The price was affordable and we qualified for the nonprofit discount. #### Cons The reporting side could be more robust, but it does what I need. #### Reasons for choosing Popupsmart Features and affordability #### Reasons for switching to Popupsmart Pricing and implementation issues. --- ### wallis and jaza - Overall rating: 5/5 - Reviewer: Tom J. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Very good and so far no issues #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its a great lead gen capture for our website would recommend #### Cons The fact that i didn't find it sooner and didnt implement --- ### Made a big difference in sign ups - Overall rating: 5/5 - Reviewer: Amanda L. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We now have way more subscribers since using popupsmart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to set up and I immediately got way more sign-ups than from the standard form on my website. #### Cons Nothing. It was totally easy to set up and retrieve names. #### Reasons for choosing Popupsmart I found popupsmart looked good and was the easiest to use. Glad I chose them. --- ### Easy to use and always impress me and visitor - Overall rating: 5/5 - Reviewer: Dwi febrian H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My visitor always get the messege from popupsmart also eye catching #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very very easy to use and always got attention from web visitor. #### Cons More template and need more advanced design --- ### Quick and efficient - Overall rating: 4/5 - Reviewer: Matt C. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick, easy, fast and efficient tool. It fulfills its role really well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We needed a simple and easy to implement solution. After testing a few this one was the easiest to customize and to integrate. #### Cons One important feature is missing. Opening links in a new window. That’s a must have. #### Reasons for choosing Popupsmart Easiest to use and customize, fastest to implement. --- ### Perfect - Overall rating: 5/5 - Reviewer: Sam L. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration was very simple. Needed a quick solution to get a notice on my website, popupsmart provided that easily #### Cons Nothing to say that I found wrong with product --- ### Super easy-to-use - Overall rating: 4/5 - Reviewer: Gökhan Ç. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is SUPER easy to use we built our first popup and published like in 5 minutes, very intuitive, and they have great customer service for few times I have needed extra support. #### Cons We are using the beta version for testing so there are some bugs as expected, if you are using the popupsmart in critical areas I would recommend the stable version. --- ### Excellent, quick little tool for a great solution - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Very happy for a short-term solution until we can build our own solution in house. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love that it can be deployed to your website so quickly, and that there are ready made templates you can chose from. #### Cons The only thing I can think of would be an option to upload your own HTML pop up!? Not sure if that would be technically possible however... --- ### a simple product for e-commerce - Overall rating: 4/5 - Reviewer: Sergei E. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the integration process was really easy, and the pop-up editor is pretty simple too. the price is quite good also. #### Cons it would be cool to get some e-mail notifications about new leads and some new design options. --- ### Perfect solution for new startups to increase conversions - Overall rating: 5/5 - Reviewer: Yiğit K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered It was great, especially for the targeting part. We have created numerous setups according to traffic sources and triggered those popups while user engagement is high enough to increase our CTRs / fill rates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was using very popular another solution as I never see Popupsmart before on Google searches before but one of our friend help me to discover them. The UI is very useful and easy to understand. I like that style of popups and the total experience of creating new popups. Also analytics part was great to conduct A/B test in our end. As we are very page-speed obsessed agency, when we migrate solution to our clients, we also measured TTFB of the server and it is great to see that it is very fast solution for not creating any blocker for frontend. #### Cons It was painful to migrate my previous popup while making onboarding. I wish to have dedicated account specialist can take care of migration of our setup. #### Reasons for choosing Popupsmart This guys are very popular but I need a custom solution from relatively smaller startup. That is why I prefer to with Popupsmart. #### Reasons for switching to Popupsmart It was expensive and slowing our clients' websites. --- ### Great Popup Tool For Marketers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered It does what it says on the box: increase your leads and conversions. The popup builder is very easy to use, unlike other tools I've been using in the past. It's straight-forward and you can start with proven templates that don't require too much customization. I didn't run into issues and was happy with how it boosted my website conversions. Definitely worth testing out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is a straight-forward popup tool that has a lot of different targeting options. You can launch a popup based on pretty much every behavior you can think of. The templates look great and actually convert. I've been able to increase my leads with just about 10 minutes of work on my part. The interface looks great and you can quickly get a campaign up and running without much technical skills. #### Cons Nothing. It's a solid tool that does what it promises. I don't ask for more. I know there has been updates to the tool frequently so it keeps getting improved based on testing and user feedback. #### Reasons for switching to Popupsmart I was looking for a tool that makes great popups without all the technical hassle. I've tested a bunch and this was one of the ones I actually liked. --- ### Smart popups and customer acquisition tool - Overall rating: 5/5 - Reviewer: Martin F. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Significant improvement on another web-based system we used. Whilst not the cheapest by any means the value is reasonable if you have a number of sites to manage., #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We find this relatively easy to use though occasionally inflexible. Junior staff can pick up the system relatively easily. Designs looks smart and are responsive #### Cons The use interface is mostly intuitive but at times we can be banging our heads against the desk to work out why something doesn't work. The support can be slow at times, glacial when its busy but over all the experience is better than the previous software we've used for this work. It very often conflicts with Cookie banners - dismiss the cookie banner and the popup disappears too... --- ### One of the most bug-filled pieces of software I've used all year - Overall rating: 1/5 - Reviewer: Josh M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience is negative. I have suggested we put in a beer cooler in the office so we can handle working with Popup Smart another day. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It goes after what we struggle with, email capture. #### Cons Where do I start? The software is extremely broken. We have found several bugs for them and we feel like we are their QA and product team. The bugs are endless. They have no quality assurance or anyone testing this product. The customers are the testers. Support is offline during US hours and only online during business hours in India.It's shocking to me how popular this software has got with so many bugs. It's non stop. It's so frustrating and they're unthankful. We have helped them SOOOO much. They're ungrateful for paying customers having the patience to point out and comprehensively report bugs. We are not employees, we are customers. We are beyond annoyed with Popup Smart. --- ### Popups Made Easier - Overall rating: 5/5 - Reviewer: Victor W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a great experience with Popupsmart. Great enough to take time to convince my marketing department that we should use this service among the others we've tested. We're now currently customers and the clear analytics on the dashboard (as well as in our CRM) show that we made the correct decision. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I, personally, like how the design of popups is streamlined, however, the amount of options available for specific application is decent and openly shown. This helps a lot with creative presentations of deals and mini informational popups rather than the usual standard. #### Cons There are a couple glitches here and there; the dashboard not loading correctly (which has been fixed), pop-up builder crashing from an image upload (which I've been informed is being remedied currently... Little stuff like that can be annoying, but I understand the importance of hitting snags to be able to ultimately create something worthwhile #### Reasons for choosing Popupsmart Clear analytics, a more straightforward viewing cap, and better overall lead capture performance over the others we tested with the same design and viewing parameters. --- ### Not suitable for real businesses - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered No benefits, its been a bad and costly experience using this amateur software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I think it was easy enough to get a basic popup live with the product #### Cons It's shockingly unstable. It stopped sending leads to our system by webhook from day to another. These leads are critical to our business, and unfortunately we didn't notice the bug until 20 days later. Tried contacting the support in order to get it fixed ASAP, but they have still not yet replied more then 24 hours later. No other option than to move to another service. #### Reasons for switching to Popupsmart Pricing --- ### Good lead gen tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it's easy to setup with no code required and it's a true value for money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simplicity to use and ease of access and helped me alot in lead generation #### Cons One of the feature of click popup is not working on my website. #### Reasons for choosing Popupsmart It comes with number of different popups --- ### Overall: Not Bad - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had no problems with it and was pleased with how it increased my website conversions. It's definitely worth a shot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Popupsmart has been a fantastic experience for me. Great enough to take the time to persuade my marketing staff that this service, among the others we've tried, should be used. #### Cons There is a lack of instruction on how to customize some of the templates. --- ### Superb lead management - Overall rating: 5/5 - Reviewer: Pankaj T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Popupsmart helps us to get new customers from our website with their state of the art popup lead generators. #### Cons Well, I am very impressed with its features for now. --- ### Great user interface - Overall rating: 5/5 - Reviewer: Chinenye E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's been a great experience with Popupsmart, the UI is very useful and easy to understand. #### Cons Popupsmart pricing is a bit expensive compared with other products. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/popupsmart-profile/reviews/?page=2) --- Popupsmart Reviews, Pros and Cons - 2026 Software Advice