Spotler CRM

RATING:

4.5

(462)

About Spotler CRM

Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM. Our integrated CRM and marketing solution lets you build campaigns and send emails directly from your CRM, using you...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Spotler CRM Pricing

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Available

Sales Dashboard
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Spotler CRM Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Spotler CRM

1 - 5 of 458 Reviews

Sian

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2023

No more spreadsheets or notebooks!

User Profile

Chris

Verified reviewer

Management Consulting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Cost effective CRM for small business

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

PROS

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

CONS

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Vendor Response

Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards

Replied October 2018

Diana

Oil & Energy, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Use of CRM

When I have needed help with something I have had a quick and useful response very quickly. I find it easy to use for what I need.

PROS

The most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.

CONS

I have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.

Reasons for switching to Spotler CRM

The above was very expensive and we did not make use of all the features it had, as we did not need them.

Colin

Professional Training & Coaching, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2017

Simple as promised, but let down by a fixed architecture and apathetic customer service attitude.

It was adequate when we started out, but the service forced us to explore other options.

PROS

As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.

CONS

The architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.

Vendor Response

Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C. Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case. I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service. I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success. Kind regards Helen Armour Marketing Manager

Replied October 2017

Ronnie

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

It does what is says on the tin, it's simple

Excellent and our team thinks it is a great system to use

PROS

It is very simple and you can tailor drop downs and configure to your requirements

CONS

It doesn't autosave and it would be good to make more tailored changes

Reason for choosing Spotler CRM

It is so intuitive and easy to use

Reasons for switching to Spotler CRM

We needed something straight forward to audit meetings and track activity