About Really Simple Systems CRM

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.

Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business.

Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM.

Our integrated CRM and marketing solution lets you build campaigns and send emails direc...


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314 Reviews of Really Simple Systems CRM

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(163)

163

4 stars

(122)

122

3 stars

(24)

24

2 stars

(5)

5

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 314 results

October 2018

User Profile Picture

Chris from RandDTax

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Cost effective CRM for small business

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems

Replied October 2018

Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards

November 2020

George from Advance FS Ltd

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Its a Really Simple System, it really is!!

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Pros

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Cons

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Reasons for Switching to Really Simple Systems CRM

Really Simple Systems felt more intuitive and had a closer functionality to the needs I had. This was a number of years ago and I am sure Zoho has increased its functionality, but RSS does what i need and what i currently use it for, I know inside out, so I can get tasks completed quickly and efficiently, so i have no need to look at other CRM systems

November 2021

Frank from Framco Design Associates Ltd.

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2021

Small start up business

Pros

The best features was the ease of use, value for money and customer support.

Cons

Could do with a more segmented costing to allow a small start up business quickly move up the features.

Reasons for Choosing Really Simple Systems CRM

Easily explained and understood, free ctart up package.

November 2021

Ri from Moz

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2021

Transparent marketing site, solid UI, very spotty support

We pay for the enterprise license, but that doesn't included dedicated support people. It's clear that when emailing support, who ever has time picks up the ticket. This results in a lot of back and forth, confusion, and re-explaining use cases because we need this tool for a somewhere non-standard use case. I wish I could just talk to the same person until we're done setting this up. Even when meeting with specific folks online, it's as though we never have all the of the right people in the room to get the story straight, and we have to go away to complete tasks, and then when we reconvene, different people are present.

Pros

It's cheap and will--theoretically--help us streamline research recruiting

Cons

It's very difficult to set up. Depending on which modules you opt into and what features you choose to use, you are likely to not set the tool up right. I needed support to reset my account 3 times before it was set up in a way that met our functional needs.

Reasons for Choosing Really Simple Systems CRM

Because the marketing site was entirely transparent on the pricing model, and it offered up front information on GDPR. I didn't have to schedule a sales call. Plus, the price was cheap enough that it was easy to convince leadership to pay for this tool.

November 2019

Dominic from Mackin Construction Ltd

Company Size: 11-50 employees

Industry: Civil Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

November 2019

RSS Review

We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.

Pros

Its very easy to use, quite intuitive in set up and implementation.

Cons

*After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this? *The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.

Reasons for Choosing Really Simple Systems CRM

It wasn't my decision!

Reasons for Switching to Really Simple Systems CRM

Different companies use different products.