About Recapture

Recapture is a cloud-based email marketing solution that helps eCommerce businesses. It's built on Magento, Shopify, WooCommerce or Easy Digital Downloads and helps manage abandoned cart issues with audience segmentation and email targeting. Its key features include drag and drop email builder, cart recovery and analytics. The application comes with an email collector popup functionality that allows marketers to create responsive templates, capture addresses and generate reports. The solution allows users to evaluate the abandoned cart rate and revenue collected during a defined time interval. With its live feed module, team members can view a listing of active and potential customers along with ROI gained. Recapture integrates with third-party platforms such ...

Recapture Pricing

Pricing is based on the amount you recover with our service each month. Simple, fair and balanced. Your success is baked into our success. Full pricing details here: https://recapture.io/pricing Additional costs for broadcast email and SMS, based on message send volume.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 3

Clear ROI from our analytics dashboard, Recapture shows you key details like revenue per email, recovery rates, potential to recover and more

Recapture User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 9 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Fast and easy to set up. Works better than others I tried.

First, I got a 10% boost in revenue the first month. Second, I didn't have to waste time doing a lot of complicated setup to get it working. Basically, it just works in the background and adds to my monthly sales because it brings people back to the site to finish their orders.

Pros

First of all, I LOVED how easy it was to set up and use. I've used similar tools before but they took a lot of fine tuning and setup. Recapture was so much easier. Second, I saw a 10% boost in revenue the first month. Third, the live cart feed is awesome. I know it's not good for my productivity to be watching it, but I do it anyway when I want to see in realtime what's going on. Sometimes, it gives me ideas of what to change or when I might want to make a special offer to someone. Fourth, pricing is based on emails sent. (note that this is also a con because it makes pricing confusing)

Cons

The pricing was a little confusing at first. It's a little hard to know in advance how the number of emails sent map back to recovered revenue, which indicates how much you pay for the product. There are ranges of recovered revenue on their pricing page for guidance but until you start using the software, it's still a bit fuzzy because every store is going to have different average order sizes. That said, you can get started for free and it's cheaper & better than most of the alternatives that I tried.

Wynton

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

April 2022

Recapture made our transition on to its platform easy from our previous ESP platform DotDigital

Pros

Great Features, Reliability, Price and Tech Support

Cons

As of April 2022, we have no complaints on Recapture. They've met our needs even when they didn't have the features at the moment.

Reasons for choosing Recapture

• Features: Recapture has robust features that can compete with the best of them. Just to note a couple, we use the abandoned cart system and the broadcasting system. It features a drag and drop editor that’s easy to use and simple to set up with advanced templates. Recapture also features one of the best reporting dashboards that can show your results at first glance with options to dive deeper into your results. • Reliability: With previous systems, especially DotDigital, we found the abandoned cart emails were unreliable as they did not always seem to send. We invested countless person hours trying to improve the reliability to no avail, and instead DotDigital tried to sell us additional consulting services. With Recapture, we’ve never had a problem with our abandoned carts as they consistently send according to the rules that we’ve set up. • Price: The Pricing by far has been the most reasonable from any platform we’ve dealt with. Recapture was 35% cheaper than what we were paying DotDigital. And the pricing was very transparent, whereas DotDigital always seemed to have a number of “gothcha’s” be it storage limits, contact counts, and send limits. And when we renegotiated our contract (at a higher rate) to solve the storage limit issue, they snuck in a change so that we then had to worry about exceeding send limits. It was a constant game of whack a mole where they were trying to catch us in some way to charge additional fees. Recapture, on the other hand, provide

Reasons for switching to Recapture

With previous systems, especially DotDigital, we found the abandoned cart emails were unreliable as they did not always seem to send. We invested countless person hours trying to improve the reliability to no avail, and instead DotDigital tried to sell us additional consulting services. With Recapture, we’ve never had a problem with our abandoned carts as they consistently send according to the rules that we’ve set up.

Response from Recapture

Thanks for your kind words, Wynton! Glad you're enjoying our service. Let me know how else we can help!

Replied June 2022

Dave

Company size: 2-10 employees

Industry: Management Consulting

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

March 2021

Recover Revenue!

Overall, very usable and easy to set up and install, especially the settings around when and how frequent emails are sent.

Pros

Good tool linked to Shopify for the recovery of abandoned cart items and ensuring emails are sent as reminders. This app helps you recover customer revenue through abandoned cart emails and review reminders.

Cons

Only works with Shopify. Would be good if it was available to more eCommerce tools as needed to set up a Shopify account to operate.

Response from Recapture

Hi Dave, Sorry you didn't have a perfect experience with Recapture here! I'm not sure what gave you the impression that we are only supported on Shopify, but that isn't correct. We currently support Shopify, Magento, BigCommerce, WooCommerce, Easy Digital Downloads, Restrict Content Pro and Paid Memberships Pro. We've supported most of these since 2019, BigCommerce being the most recently added. Hope you come back to give us another try! Best, -Dave Founder, Recapture.io

Replied April 2022

Hanwey

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

The Best Abandoned Cart Platform We Have Used.

automated cart abandonment software.

Pros

The live cart view gives you a good visual overview of your shopping cart in real time. This helps our Order Processing team prepare for incoming orders. The ability to provide custom messaging to the abandon cart email is great when we want to provide higher/lower discount incentives based on order value. Very easy to read analytics on the dashboard gives you a good idea of best sellers and your campaign success. Lastly, and most importantly, customer support is top notch. Quick responses to queries, quick resolution to cases and an open ear to new suggestions. We have been with recapture for a few years and will continue to work with them.

Cons

The mobile site was lacking in functionality but has been resolved. Would also like to see integration into CRM platforms.

Ty

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

They set the gold standard for Support

There are a lot of options for abandoned carts but if your looking for support look, no further.

Pros

Ease of use Support is unmatched Willingness to improve their software from suggestions.

Cons

None so far. I wish they offered more services.

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

A perfect tool for abandoned carts + superb customer service

Pros

Recapture is an easy to use tool to help capture more sales for our e-commerce customer. The site allows you to easily customize/design emails and CTAs. The analytics are very helpful and helped us realize how big of an abandoned cart problem we had. The customer service is always very responsive and helpful. 5 stars all around!

Cons

There are no cons to Recapture—I'm that impressed!

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Does just what it says, and just what it should

easy to use, high ROI, and great support

Pros

Loved how easy it is to create and manage the emails. Great UI/UX, so intuitive, drag-and-drop editor made it really simple

Cons

Nothing...it's great! We integrated this into our site in just a matter of minutes, pushed the update and almost immediately started seeing response from our potential customers. Great ecommerce solution.

Kyla

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Love this plugin!

We get a lot of sales from it, easy to use and like the email format.!

Pros

Very easy to install and a team was beyond excellent at being super responsive and helping me with the set-up process and answering all my questions.

Cons

Nothing- its great.

Alex

Company size: 1,001-5,000 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

Review

We're happy with other abandoned carts tools we've tried.

Pros

It's easy to use and implement, ant the most important, it works

Cons

The reports, are not as customizable as they should be. The calculation of the revenue counts all the convertions not only the ones are assisted by recapture.