About ROUTEE

Routee is a cloud-based platform designed to help businesses of all sizes manage the entire workflow of SMS marketing, from creating campaigns to generating leads. Key features include bulk messaging, two-factor authentication, push notifications, real-time reporting and analytics.

Routee allows businesses to send personalized messages in bulk to customers by including information such as customers’ names, purchase number, ticket number and more. Its marketing automation tool enables users to create campaigns, track interactions, generate subscription forms, target and segment leads across multiple channels. Additionally, it lets retailers track customers’ preferences to send custom emails with promotions, offers and discounts.

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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of ROUTEE

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

June 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Simple but not simpler

Pros

The ease of use, the quality of services, the customer support and of course the low pricing.

Cons

Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.

January 2021

Tony from Information Technology and Services

Company Size: 1 employee

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

One of the best SMS providers

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.

Pros

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator

Cons

On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.

Reasons for Choosing ROUTEE

Best value for money

Reasons for Switching to ROUTEE

Silverstreet were great but again, sometimes they were not using Direct Connections as stated or the ported mobile numbers were not correctly identified.

April 2020

Toni from Tmi Toni Oksa

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

April 2020

Can't recommend

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.

Pros

Easy to use. Software backend looks good.

Cons

The attitude of customer service is really bad. They don't want to help at all.

Response from AMD Telecom

Replied May 2020

We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Eshop Owner Routee Review

4 years of Routee usage. Few or none problems at all. Easy to use.

Pros

The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.

Cons

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.

June 2019

jean christophe from MED OFFICE

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

FINANCE DIRECTOR

reliable for sure.

Pros

Reliable in sending sms. it is very important in medical use.

Cons

some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms

Reasons for Choosing ROUTEE

NO

Reasons for Switching to ROUTEE

NOT reliabal AT ALL. in belgium 1/3 of sms didnt arrived !