--- title: "Salesmate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesmate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesmate is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/salemate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Salesmate](https://www.softwareadvice.com/email-marketing/salemate-profile/) / Salesmate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/salemate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/salemate-profile/alternatives/) # Salesmate User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 102 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 76 reviews (75%) - 4 stars: 24 reviews (24%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We implemented Salesmate to track the Sales process (from lead to order) and to have a good overview of all opportunities in the team. - The customer service is so good with Salesmate, the price is very reasonable and affordable, and this system has so much to offer to take control of everything you need to do with your business to keep in organized and automated. - What I liked most about Salesmate is how seamlessly it combines CRM tools with built-in calling, texting, and email features. ### Most mentioned cons - What I liked least about Salesmate was the process of connecting Namecheap for domain verification—it was a bit confusing and not as straightforward as I hoped. - Then when you run into issues, they tell you one thing but even though its in the text chat they refuse to honor what they said making you pull your hair out. IF YOU EVER consider this please run. - It started off looking like a strong tool, I even signed up to be a partner. But the partner system is a total joke, no support, no email replies, nothing at all. ## Salesmate customer reviews Showing reviews 1-25 of 102 (page 1). ### The best CRM for the money out there after years of searching - Overall rating: 5/5 - Reviewer: Miguel E. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been top notch since day one, they really go out of their way to please their customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has the features of the most expensive CRM out there but with a low price tag. Their customer support is wonderful, they really take the time to make sure they solve your challenges, even send you custom walk trough videos making you feel like your are their only and most important customer. #### Cons Would like integration with WhatsApp Business and would like to be able to send more emails per day so I don't have to hire a third party email marketing tool. #### Reasons for choosing Salesmate Price and features #### Reasons for switching to Salesmate Price and features --- ### Easy of use to have a clear Sales Process - Overall rating: 5/5 - Reviewer: Luca F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered We implemented Salesmate to track the Sales process (from lead to order) and to have a good overview of all opportunities in the team. It was easy to adopt and we have been using it for more than 2 years with success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Salesmate is really easy to use: plain and simple Opportunity and Lead management #### Cons Need to improve in all marteting activity and marketing automation #### Reasons for choosing Salesmate Salesmate was cheaper, easier and better fitting our needs (which were concentrated in the sales process) #### Reasons for switching to Salesmate Salesmate is easier and user experience is much better --- ### Review of Salesmate - Overall rating: 3/5 - Reviewer: Alex S. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Utilitarian #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pipeline Graphic is easily accessible and digestible #### Cons The data sharing capabilities could be improved. --- ### Salesmate Review - Michael - Overall rating: 5/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Salesmate greatly benefits a sales team by streamlining sales processes and enhancing overall productivity. Its intuitive platform offers a range of tools, including lead management, sales automation, and detailed analytics, which help sales professionals focus on closing deals rather than administrative tasks. The automation features save valuable time, while the insights provided by analytics help in making informed decisions and strategising effectively. Additionally, the seamless integration capabilities ensure that all sales activities are organized and accessible in one place, ultimately leading to improved efficiency and higher sales performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've had the pleasure of working with Salesmate for our business needs, and I couldn't be more impressed with their services. Their platform is intuitive and user-friendly, making it easy to manage our operations efficiently. What truly sets Salesmate apart, though, is their exceptional support team. The business representatives have been consistently professional, responsive, and genuinely invested in our success. Salesmate has significantly benefited our sales team by streamlining our processes and providing valuable insights that have boosted our productivity and sales performance. The tools and features available have empowered our team to work more effectively, manage leads better, and close deals faster. The automation and analytics provided by Salesmate have allowed our sales team to focus on selling, while reducing administrative tasks. Every interaction with their support team has been positive, and their expertise and dedication have played a crucial role in our smooth experience. I highly recommend Salesmate to any business looking for top-notch service, support, and a positive impact on their sales operations. #### Cons Nothing So Far. Great Platform For Any Sales Team. #### Reasons for switching to Salesmate Ease Of Use and Support From Salesmate Team. --- ### So good I signed a second company! - Overall rating: 5/5 - Reviewer: Chrissy H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I am very pleased with our experience! In fact, I like it so much so that I have signed a second company that I work for up for Salesmate as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Salesmate to follow all leads and clients through their time with our company. Syncing with our phone system allows my team mates and me to see all communications (calls, texts, emails, site visits, etc) with a client in one place. Automated email sequences have significantly decreased the amount of time I spend following up with folks and setting activity reminders helps me make sure leads stay warm. #### Cons It took a few months to get a good grip on all that Salesmate has to offer. Not a huge drawback, just something to be aware of. #### Reasons for choosing Salesmate The amount of features provided for the cost set Salesmate apart! --- ### Salesmat - Overall rating: 5/5 - Reviewer: Faith D. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our sales and retention department use Salesmate. Sales have an easier time tracking presentations and deals along with a number of contacts made with the client while tracking calls, too. Our retention department uses Salesmate to schedule calls with current clients. Helps with scheduling follow-ups and activities in order to contact our current clients multiple times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesmate allows you to run campaigns through the platform to help with tracking the number of clicks along with your open rate. It's easy to use for follow-ups and scheduled activities. The deal pipeline is easy to use and easily viewed. Salesmate also syncs well with Google calendar. #### Cons The adopting of Salesmate was easy to transfer. Our company had an easy time integrating with Google Calendar. Salesmate often has trouble with syncing with RingCentral so there are multiple times that you have to re-authorize in order to track and log calls/ recordings. #### Reasons for switching to Salesmate Our company wanted to start fresh. Easy to use for lead generating and for retention purposes, too. --- ### Best CRM for our Business - Overall rating: 5/5 - Reviewer: Matt D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Salesmate has revolutionised how our business operates. Our systems have been simplified and become much more efficient. The ability to send bulk email and bulk text/SMS messages is critical to our business and Salesmate does this seamlessly. The comprehensive search capabilities have allowed us to speed up our processes and stay on top of our client data, ensuring that everything is always up to date. I wish we had found Salesmate years ago! I highly recommend Salesmate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to send bulk email and bulk text/SMS messages. Salesmate is a CRM that is versatile and very customizable. The support provided is exceptional. The team is always able to help. #### Cons It does everything we need. I'm looking forward to the planned XERO Accounting software integration. #### Reasons for choosing Salesmate Bulk SMS and Email sending work best with Salesmate. No other CRM met our needs. --- ### Excellent CRM solution - Overall rating: 5/5 - Reviewer: Chiraz K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent, effective and professional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User experience is simplified, customer service is excellent #### Cons I have nothing bad to report on this product. #### Reasons for choosing Salesmate Customer service responsiveness. User experience is excellent. --- ### Incredible CRM and sales managment software - Overall rating: 5/5 - Reviewer: Vic B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Awesome. If you're a company with 1-25 salesforce. This software is what you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has every feature I would want or need out of Salesforce and other calling and phone cadence softwares. #### Cons Nothing. They're quick and they have helped me with every question I've needed answered. #### Reasons for choosing Salesmate It is better. #### Reasons for switching to Salesmate Better price, better features, customer service. --- ### A tale of partnership - Overall rating: 5/5 - Reviewer: Howard S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered This is a great team that has taken the time to understand my business and its objectives. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is well designed and modern with all of the bells and whistle you would need and expect. All of the table stakes built around a thought architecture. I think what is most impressive about Salesmate is the team, that are engaged partners and have invested in my success. #### Cons Minor usability improvements can me made in the ui. #### Reasons for choosing Salesmate Best value --- ### Pretty great CRM option - Overall rating: 5/5 - Reviewer: Randy T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered pretty smooth and easy to understand CRM. doesn't focus on everything like GHL so it's better at the things that it promises to do #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tech support is fantastic, and pricing is very affordable. They released new automation features and LOWERED the price #### Cons I had a little difficulty with quality of some of the phone calls. Made me lose some trust in the system. Individually having to edit and save each field is kinda annoying instead of like Google Sheets. --- ### Absolutely Amazing CRM The Best I Have Used Bar None - Overall rating: 5/5 - Reviewer: Paul H. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It just completely improved our productivity when it came to data management #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have tried many many CRM's over the last several years but finding Sales Mate was a real stroke of luck. The ability to customise this software to do exactly what you want is incredible, it can create workflows so repetitive literally the support will set it up to copy and routine / field you want. Email is fantastic, views and reports are beautifully laid out and all can be edited to suit. It pulls data from social media profiles, you can create as many email templates as you want but, above all that is the support .... In all my time I don't think i have every experienced support as responsive and good as what this company delivered. They quite literally customised me a workflow overnight that copied Company data into contact data every time I added a new contact to a company copying all the custom fields saving my staff mountains of typing and mundane processing which means they will use the software even more and it will keep my data clean and consistent There is so much more this crm does I don't have the space to write it, mobile phone app is brilliant, importing data was easy, integrations to loads of other software, tag management, voice calling if you want it, but get this ... I've used sales Force and a plethora of others and this blows them all away per month for everything. Thanks, guys for delivering this software I'm seriously impressed #### Cons Sometimes the software might lag a bit on the desktop but nothing that puts me of. I couldn't find an app for my tablet only mobile When setting up your email wish there was a tick box to unselect all folders when asking which folders to sync as I had over 200 and only wanted my inbox and sent to sync and had to untick each one. To make this the ultimate solution to my business I wish we could create deals without having to add a contact that would be amazing, and I would pay for that. I would suggest adding Instagram, Pinterest & You Tube Social media links as standard as these are obviously very popular and be great to see them populate too. All of the above by the way are just my wish list --- ### The most economical and feature-rich CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I could keep my data organized and reach out to my prospect in real time. It is a reliable and beneficial solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After thorough research, I decided to invest in Salesmate CRM and so far, my experience had been good with this feature-rich system. It has all the necessary features I need for my business. I have clients from various industries. With Salesmate, I could create a sales pipeline for each industry and manage the sales process efficiently without any confusion. This intuitive solution helped me in tracking my deals and communication as well as gave the flexibility to automate the cumbersome activity of assigning tasks. The best part is that Salesmate integrates with various third-party applications making work easier and faster. #### Cons There were few minor glitches in the past, but with the new updates and advancements I haven’t encountered any problem recently. #### Vendor response Thank you so much for your feedback and being a long-time partner of Salesmate! Replied August 2018 --- ### Incredible Sales Automation CRM and OmniChannel tool... - Overall rating: 5/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered The experience is great. They use Intercom and are always responsive and effective in solving customer needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Salesmate team continues to deliver a quality product for seasoned sales professionals. #### Cons I would like to see more robust sequencing capabilities for multi-channel. Stronger integration for scheduling, follow-up, and Gmail integration automation. However, the capabilities are rich for an inbox compliment. #### Reasons for choosing Salesmate Salesmate mobile application and the continued pursuit of enabling a true hunter platform. Regardless of recent times, you need your customer data at your fingertips, and when they respond to an email, call, text, or whatever, you need to be able to respond and keep a pulse on your business. This is not a bureaucratic overburdened CRM. This platform allows you to get work done quickly. The new automated activity queue and power dialer are arguably the best in the industry. The platform is more like a toolset and you will get a lot done using it. Enjoy. #### Vendor response Thank you for this review! We are happy you are excited about our power dialer & smart queue! :) Also, thank you for the constructive feedback. We will continue to work hard to enhance these features over time! Thank you! Replied July 2020 --- ### Salesmate Review - Overall rating: 4/5 - Reviewer: Kristy N. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, it is easy to you and I have found what works for me given everything. But, you don't want a user to have to "find what works for them" in a system. You want a BULL DOG of a system that is constantly updated with new features and a better flow. I have so many activities that are open and dead and it is super unorganized bc it lacks certain features like highlighting a company green once it's won or red when they're not interested etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I love that there is excellent customer support. I like that it is easy to use, and that you can send and track emails through the system. I also like that you can see when someone opens. #### Cons What I like least is that nothing is integrated. Users need to have the ability to update one area and it update in others as well. I keep my notes in the description area of the company because it is the first thing I see. I do not like that there is a max characters allowed. The note section should not be so hidden and there are TOO MANY places to enter notes etc. Keep it simple - have ONE BOARD that has the quote, email, etc. I stopped using the Deals section as it is just all too time consuming. Lastly, when I send an email - I am emailed a response but when I reply it seems to send from a different email than the system so this could be confusing for people I talk to. Oh, and it would be beneficial to partner with adobe! --- ### very convenient and easy CRM with all the necessary features, quick and professional support - Overall rating: 5/5 - Reviewer: Zora Z. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered pleasant environment (backoffice), simplicity, and speed in use, professional support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have tried many CRMs over the past 2 years, but this one suits me best with simplicity, clarity, a pleasant for the eye and very easy to adjust system, everything is easy and fast, there are all the systems that people need to manage contacts and emailing - and it doesn't have to pay the absurd money that some systems have. And if something does not work, support work immediately and successfully. And not only via chat, also personally via skype with shared screen. #### Cons Because everything works perfectly and easily, one has higher expectations of the system because the support listens and adapts the system to the needs of customers, so I would like to see more modifications in the synchronization of emails. At this point, there is just a simple synchronization like everywhere, but I believe that the development will continue, and that will soon be a progress. --- ### Salesmate review - Overall rating: 5/5 - Reviewer: Christelle S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience, we had [sensitive content hidden] helping us throughout the process, he is super friendly, patient and helpful which has made the transition much easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the deals page most and how easy you can create a timeline and move deals through them #### Cons Need to be able to associate multiple contacts to a deal or to a company --- ### Must have software - Overall rating: 5/5 - Reviewer: Fazlul A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Simply put, it was wonderful experience working with this software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps in resolving agreements quickly. It provides a easy setup with highly automated procedures. Which helps the sales sales team to work more efficiently. #### Cons I can hardly say I disliked anything about this software. --- ### We are really well satisfied with product and Support.We appreciate Your Attitude toward Customer. - Overall rating: 5/5 - Reviewer: Ketan P. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered This Software is Help us to full fill our Sales need,Data base maintain and Record all Communication With Each Customer.Which is our basic need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesmate is easy to set-up and use. We could customize Salesmate to meet the exact requirements of our sales team. We found it very helpful as all the necessary information about a contact is streamlined at one place. It provides a detailed overview of each deal in the sales pipeline that has helped us in making better decisions. We were pleased with the assistance we got from their support team. They are always ready to help you. Overall, we found Salesmate to be an excellent cloud-based sales CRM at a great price. #### Cons We didn't find anything bad about Salesmate. It keeps getting better with time. Just waiting to see more upgrades and new features in the CRM --- ### Salesmate is a fantastic all in one CRM for both outbound and inbound sales teams! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Salesmate is an all in one crm for outbound and inbound teams alike. Whether you're a solopreneur or part of a larger organization, salesmate has all the tools insight one platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesmate offers a very affordable one price offering with no contracts. Within the CRM you have the ability to manage every lead with segment filters, manage meetings, track and send emails, sales forecasting, integration with gmail and other email providers, call recording, text messaging, chrome extension, email tracking from gmail, tons of integrations, and a mobile app to boot! #### Cons The only thing missing is a voicemail drop option. This CRM is comparable to the big names but has a cleaner interface. --- ### Salesmate help to complete our goals - Overall rating: 5/5 - Reviewer: Juan C. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Is great tool for our sales team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, I can send and track emails to the customers or potential customer on real time. Help me to create sales goals, and complete them, since is very easy to follow up. Easy to use deal and lead generator #### Cons I can not email if the company is not created #### Vendor response Thank you for this positive review. We have reached out to you personally to see how we can improve what you mentioned in the cons section. We want to make sure that we continue to improve based on your feedback. Replied July 2020 --- ### Overall Best CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive, very user friendly yet extremely powerful. #### Cons I have yet to find something that needs improvement. #### Reasons for switching to Salesmate Freshsales was too clunky and slow --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Kristie M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Salesmate software allows us to track all of our activities, tasks, sales etc. all in one place and gives use the ability to use reports that give us insights on those activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the support and service provided as well as how user friendly the CRM is easy to use. #### Cons Learning a new system and the set up is not always easy, however I can say that the support given from the Salesmate team, made it very easy for me to do. --- ### A simplified sales CRM that's killing it! - Overall rating: 5/5 - Reviewer: Kade Y. - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service is legit. The app is amazing. I really love using Salesmate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've tried several different sales CRM solutions, and they all seemed to be a bit cumbersome and clunky. That is, until I tried out Salesmate. It has all the features you need for a modern CRM, but it is simplified. They just did a better job thinking through how to take a load of features and make it as user-friendly as possible. Seriously, this sales CRM stands out in the crowd. #### Cons There is only one thing that I am struggling with, and that is the texting platform. Texting is one of the best ways to communicate with others, and it seems a bit like an afterthought at this point. That said, you can still easily text people and get replies from your own dedicated number right in Salesmate. I just wish the phone app prioritized texting, and maybe there was a screen in the web app where you could view your text conversations more easily. --- ### Love this application! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's great! Helped align our entire company! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Super easy to use and track activity across a company (especially an international growing one). I can easily see how the company sales activities are measuring up across our multiple regions, which helps when we organize sales campaigns, budgets, projections, etc. #### Cons As a growing start-up, I'm not technically a sales person but I use salesmate to still check up on our sales activities and follow/report my conversations. That being said, the activities page is a little much for a position like me where my email activity isn't necessarily helpful given most of them are project-based and not sales based. ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/salemate-profile/reviews/?page=2) --- Salesmate Reviews, Pros and Cons - 2026 Software Advice