SALESmanago Marketing Automation

RATING:

4.5

(221)

About SALESmanago Marketing Automation

SALESmanago helps eCommerce businesses grow sales through deep customer understanding and seamless multi-channel interactions. Our approach collects real-time data on transactions, preferences, and website behavior, stored and managed in our Customer Data Platform. This data powers our Omnichannel Marketing Automation and AI-driven personalization. Our platform, co-developed with e-commerce marketers, introduces innovative tools like zero-party data collection, AI email design, and flexible workflows to address e-commerce challenges. Trusted by global brands like Adidas, Converse, and Crocs, we consistently deliver a 5-10x conversion boost and 40% annual growth, recognized by G2 for excellence. Think of us as an extension of your marketing team, always focused on deliv...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SALESmanago Marketing Automation Pricing

The price of using SALESmanago software depends of several factors. The system license is available in Growth, Professional and Enterprise versions. More information about our pricing you can find on website: https://www.salesmanago.com/info/pricing.htm

Free trial: 

Available

Free version: 

Available

SALESmanago Marketing Automation Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SALESmanago Marketing Automation

1 - 5 of 201 Reviews

User Profile

Simona

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

A very good Product

Very positive experience. Constant updates. Fast and competent assistance

PROS

Marketing Automation, AI, email campaing, analysis

CONS

The integration was very easy and the SALESMANAGO platform is very usable

Reasons for switching to SALESmanago Marketing Automation

We needed a complete platform

Jiri

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Complex platform for any eCommerce marketing professional or business owner.

SALESmanago is helping to our clients to know their customers better. On the base of this knowledge they are able to communicate with their customers in personalize way. In that regard they see higher customer engagement with their marketing messages in many channels which leads to increased revenues.

PROS

With SALESmanago you have all customer data (behavioural and transactional) in one place and ready to use in many channels SM offers. Many eCommerce marketers are using single purpose applications or platforms and therefor they are not able to have 360 view of each customer. SALESmanago solves this problem with excellence.

CONS

Complexity of the platform might scare some users. Also some user expect a magic wand platform which will do everything for them. That is not truth obviously. It is about proper work and time to learn how to use this tool and get all the benefits platform has.

Reasons for switching to SALESmanago Marketing Automation

Salesmanago offers better money to value ratio and is easier to use.

Dennis

Management Consulting, 11-50 employees

Used daily for free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2017

Not giving us what we need

Implementation went ok, features are ok but we are having problems with email formatting. That is really important to our marketing but they don't seem to be taking real action to resolve the problem. Also the web analytics are not working properly. Again we reported the issue but no resolution. I think they don't have enough technical support so having been a customer for a year we are actively looking for other options.

PROS

Comprehensive set of features and potentially a powerful marketing aid just needs better technical support.

CONS

Email formatting problems and slow technical response. The training material is not always easy to understand.

Vendor Response

Dear Mr. McCarthy, Thank you a lot for the shared review. I am extremely sorry to hear that you find our technical support as not satisfactory enough. My name is Anastasia Chaykina, I am an Education manager at SALESmanago. I did tried to contact you in November, 2016 asking for the review of the system and your work with the support team. Unfortunately, I haven't received any feedback from your side, which could prevent the occurred dissatisfaction. I will get in touch with you immediately and I hope, we will find a solution together. We have currently made major improvements in the educational materials as well as launched the free technical life-meetings for our clients. Just in case, I am leaving you my email address which is anastasia.chaykina@salesmanago.pl - feel free to contact me in case you need any support from my side. As promised, I will get back to you along with your project manager. Best regards, Anastasia Chaykina

Replied May 2017

Nicole

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Not just a great marketing tool, but a fantastic business partner

Sales Manago is an excellent custom data platform. In our marketing department we use Sales Manago for marketing automation, marketing emails, contact segmentation, scheduling campaigns. It contains a broad spectrum of functionality. With Sales Manago we can monitor our contacts and our clients and having a global vision of all customers, leads and prospects. This functionality allow us to schedule successfull campaigns and implements new contacts.

PROS

We love the software to create emails marketing: we can customize them as we want, both from mobile and pc. I think this functionality, together with contact segmentation, is among the best tools in the system. Furthermore, the excellent assistance that the sales manago team guarantees us is fundamental: they are always available to support and help us.

CONS

honestly, I think the marketing automation part could be more intuitive and less complex.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

B2C expertise

I am using SALES Manago for 3 key processes today: 1) all our e-mail marketing needs. We have done e-mail A/B tests to understands performance and improve our results. 2) Web push notifications that have helped us to bring customers back to our site. 3) Social media management. I use it to program FB postings ahead of time.

PROS

I like the features that are very relevant to B2C businesses. For example, the RFM (recency/frequency/monetization) segmentation and automatization rules based on such segmentation. Also they are great about releasing new features and improvements. In the 2 months I have used it, they released a new Whatsapp integration (very relevant to my Latin American market). Finally, the on boarding support is great and it helps you to take full advantage of the tool.

CONS

There are some features, like the events manager, that are not responsive. But I am sure they will fix it soon.

Reason for choosing SALESmanago Marketing Automation

Price-features balance and B2C features and expertise.

Reasons for switching to SALESmanago Marketing Automation

More features for the price offered.