About SendGrid

SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting.

The application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery.

SendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided via p...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

417 Reviews of SendGrid

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(233)

233

4 stars

(128)

128

3 stars

(25)

25

2 stars

(9)

9

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 417 results

May 2019

Oscar from XCS SERVICIOS PROFESIONALES C.A

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

May 2019

The best mail service provider for marketing and transactional emails.

I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Pros

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP. 4. Email Reputation indicator. 5.Full detailed report. You can see if the email it's blocked, bounced or delivered. 6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

Reasons for Choosing SendGrid

His API have a good documentation and it's easy to implement. The free forever plan . The Price it's low in comparison with the competitors.

October 2019

Angelica from Netmundo

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

This is a must-have.

They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.

Pros

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Cons

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

June 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2020

SendGrid Review

It is fine--we continue to use it and at the end of the day the emails get delivered. It is just not super practical or intuitive. To get the full benefits I had to get a professional guy who knows HTML to help me to design and send the emails (and I am very savvy with technology).

Pros

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

Cons

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more. Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Reasons for Choosing SendGrid

Came highly recommended by others in my industry.

July 2020

Pedro from Industry Pathways

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

The worst customer support ever

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel. I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Pros

Free trial easy api integration cheap and good user interface

Cons

terrible support expensive hard to talk to someone

Reasons for Choosing SendGrid

used in the past

June 2020

Warren from WP Engine

Company Size: 1 employee

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Send Grid Is Best For Email

Pros

Send Grid not only helps route emails though my site but it is very compatible with WordPress and is very reliable when getting my emails to send out to clients.

Cons

There have been a few times I have had to reconfigure my Send Grid Plugin to my site. I feel like there is a disconnect between the servers IP and the response from my WordPress site.