SendGrid Software
About SendGrid
Twilio SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting.
The application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery.
Twilio SendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided via phone and ...
SendGrid Pricing
Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo.
Starting price:
$14.95 per month
Free trial:
Available
Free version:
Available
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SendGrid User Reviews
OVERALL RATING
Showing 1 - 5 of 561 reviews
Eddie
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
E-mail Marketing optimized for Professionals
Rodion
Verified reviewer
Company size: 1 employee
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2022
Pretty good as an SMTP server
Pretty good as an SMTP server.
Pros
Easily integrates with a lot of other email marketing software, quite easy to set up, improves email deliverability.
Cons
The menu could be more straightforward. It also has a bug that the support team says they know about but don't fix for some reason, even though it seems to me like it's very easy to fix: when you're approaching your sending threshold for one day, SendGrid sends you alert messages saying that you've used up over 95% of your 'MONTHLY' sending limit even though it's only 'DAILY' sending limit. When it first happened to me, I got very confused and contacted the support that they told me they know about it. All that's needed is to change one word. Don't get confused as I did.
Reasons for switching to SendGrid
I was having deliverability issues when I was using Gmail. SendGrid partially solved them.
Taha Burhan
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Logistics and Supply Chain
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
SaaS Product Email Journey
We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.
Pros
It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.
Cons
It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Reliable, high-bandwidth, and reasonably priced
Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.
Pros
Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.
Cons
Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.
Reasons for choosing SendGrid
Our company was VERY small and short staffed when we realized we needed a transactional/API email service. After reading reviews and comparing pricing and features, SendGrid fit our needs the best, especially the pricing packages.
Axel
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2022
Email verification for SaaS
Pros
The integrations that exist makes it easy to get started with and saves you alot of time.
Cons
We have had issues that our users are not receiving the verification emails. This have at some times killed the conversion of trials.
