About SendGrid

Twilio SendGrid is a cloud-based email marketing tool that assists marketers and developers with campaign management and audience engagement. Its key features include A/B testing, mailing list management, predefined templates, image library and reporting.

The application comes with an editing tool, which enables users to create responsive email templates and add fields. The campaign management feature lets marketing teams segment contacts based on engagement metrics and customer data. Further, the system includes domain authentication, compliance and ISP outreach to optimize email delivery.

Twilio SendGrid comes with web and SMTP API’s, and connects with cloud-based email service providers. It is offered on a monthly subscription and support is provided v...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

482 Reviews of SendGrid

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(263)

263

4 stars

(139)

139

3 stars

(28)

28

2 stars

(18)

18

1 stars

(33)

33

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 482 results

May 2019

User Profile Picture

Oscar from XCS SERVICIOS PROFESIONALES C.A

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

May 2019

The best mail service provider for marketing and transactional emails.

I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Pros

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP. 4. Email Reputation indicator. 5.Full detailed report. You can see if the email it's blocked, bounced or delivered. 6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

Reasons for Choosing SendGrid

His API have a good documentation and it's easy to implement. The free forever plan . The Price it's low in comparison with the competitors.

August 2020

User Profile Picture

Andrew from Amazing Business

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2020

Great for easy bulk email sending

Sending emails without having to manually manage and handhold them through the process.

Pros

Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.

Cons

Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

Reasons for Choosing SendGrid

Had used it previously for a large scale operation.

April 2021

User Profile Picture

Olivier JM from DoubleGDP

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2021

A good way to send and manage your emails via an API

The overall usage was really smooth and it is a product I would chose to use again If I am to integrate emails in any app.

Pros

Easy to integrate with different types of backend, I tried it in nodejs and ruby and it just worked. one of its nice feature is the email builder that allows you to drag and drop as you customize the reusable email templates, this boots productivity by much. I would highly recommend this to non coders as an easy implementation.

Cons

Most things are well documented but somethings are missing like receiving external emails via sendgrid webhooks wasn't clearly documented so we had to go around it. another issue was not being able to properly filter all outgoing emails in sendgrid dashboard.

Reasons for Choosing SendGrid

Some of the administrators we have who were supposed to use sendgrid didn't have a coding background, having a clean email template builder with a graphical interface that you can easily drag and drop was a big factor.

July 2020

Pedro from Industry Pathways

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

The worst customer support ever

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel. I had ti sign up with Amazon SES, and now my life is great! Terrible support, the worst so far, cant even cancel and get a refund =/

Pros

Free trial easy api integration cheap and good user interface

Cons

terrible support expensive hard to talk to someone

Reasons for Choosing SendGrid

used in the past

Reasons for Switching to SendGrid

easier better support

May 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2021

Sendgrid - send mail easily

Overall I would say their service has been super reliable and mail delivery has been great.

Pros

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Cons

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.