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> Reviews of SendGrid. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SendGrid is a good fit for you!

Source: https://www.softwareadvice.com/email-marketing/sendgrid-profile/reviews

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SendGrid Reviews

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[Overview](https://www.softwareadvice.com/email-marketing/sendgrid-profile/)

Reviews

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# SendGrid Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(400)

4

(220)

3

(56)

2

(25)

1

(52)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

3.7

Value for money

4

Functionality

4.1

* * *

### Pros

"An excellent service that despite the somewhat difficult initial curve in understanding all the functions and how to get the most out of it then really becomes a well-structured service with all the necessary functions to control and manage the sending of e-mails."

"Detailed reporting and high deliverability give a sense of comfort that SendGrid works as advertised."

"I needed it for transactional email and I'd say it's deliverability is better than anything I've seen before in terms of reliability."

### Cons

"Deliverability can be inconsistent, global blacklist presence affects performance, limited transparency on inbox placement, account issues can take time to resolve"

"I wasn't able to completely refactor the integration before the cutoff, so now I have no automation and they deleted all my contacts and my templates, so I get to rebuild ALL of that from scratch."

"Their email automations aren’t very dynamic and aren’t easy to edit after they are set to live, it’s especially frustrating you can’t edit time between emails once an automation is live."

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SendGrid Reviews, Pros and Cons - 2026 Software Advice