What are SendGrid users saying about the software?

Read what people like you have said about using SendGrid software through verified user reviews

User Review Highlights

4.18

576 Reviews

5
301
4
175
3
42
2
21
1
37
4

Ease-of-use

out of 5
3.5

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"The best part of SendGrid is the effectiveness of its API. The API supports import from almost everywhere and from any file types."
  • icon"It is super easy to set up and manage, and also provides comprehensive reporting on how each email was sent and processed."
  • icon"Sendgrid is easy to use and offers a great way to check if tools are processing emails correctly to users."
  • icon"It is highly confusing, make some small mistakes in their confusing dashboard and get charged extra."
  • icon"Ever since last September, we've had about a 1% error rate with Sendgrid due to random 406 errors. Based on what we've seen on the internet, we're not the only ones."
  • icon"Then recently, Microsoft started blocking the emails. I found out this was because a spammer had used their service and got the shared IP blacklisted."

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Showing 1 - 25 of 576 reviews

Eddie

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

September 2021

E-mail Marketing optimized for Professionals

User Profile

Rodion

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2022

Pretty good as an SMTP server

Pretty good as an SMTP server.

Pros

Easily integrates with a lot of other email marketing software, quite easy to set up, improves email deliverability.

Cons

The menu could be more straightforward. It also has a bug that the support team says they know about but don't fix for some reason, even though it seems to me like it's very easy to fix: when you're approaching your sending threshold for one day, SendGrid sends you alert messages saying that you've used up over 95% of your 'MONTHLY' sending limit even though it's only 'DAILY' sending limit. When it first happened to me, I got very confused and contacted the support that they told me they know about it. All that's needed is to change one word. Don't get confused as I did.

Reasons for switching to SendGrid

I was having deliverability issues when I was using Gmail. SendGrid partially solved them.

User Profile

Orianne

Verified reviewer

Company size: 10,000+ employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2022

Sending SaaS emails through the service is the best option.

Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pros

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Reasons for choosing SendGrid

By manually operating tens of thousands of deliveries every day, the efficiency of my work increased tremendously. Also, due to the accuracy of the API, information such as bounces can be collected.

Reasons for switching to SendGrid

Email security, such as SPF and DKIM, can be implemented immediately. The MTA already manages this service; no further actions are required from the user.

Hamza

Company size: 2-10 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

August 2022

From Good to Worst

Pros

Have used sendgrid almost 6 years now, when it was not acquired by Twillo the things goes very nicely, cause they have the policy to change the IPs to get better deliverability with almost 15% open ratio but after acquiring by twillo my experience started from good to worst, they stop changing IP's and when you called the customer service they are unable to do any thing, hence, after six years business relation with Sendgrid, finally has cancelled the subscription

Cons

In shared IP plans, operator need to change the IP every fort night so that deliverability can be improved

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

Not satisfied

Pros

We have been using Sendgrid for more than 2 years, we use it only for transactionals emails. Now we are moving to another solution because of the weak delivery provided by sendgrid.

Cons

Available only in English. Add spanish and french will be a plus

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Reliable, high-bandwidth, and reasonably priced

Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.

Pros

Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.

Cons

Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.

Reasons for choosing SendGrid

Our company was VERY small and short staffed when we realized we needed a transactional/API email service. After reading reviews and comparing pricing and features, SendGrid fit our needs the best, especially the pricing packages.

User Profile

Rahul

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2022

Most Underrated Powerful Email Marketing Tool

Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Pros

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Cons

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Reasons for choosing SendGrid

Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.

Reasons for switching to SendGrid

They are very expensive and for half the price I can get all the features on Sendgrid.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

August 2022

We wanted to try using a new tool

Pros

The developers started using Sendgrid to confirm that the emails provided on the portals we created were valid ones. Later on, our marketing team also started to use Sendgrid to blast emails and follow up on how our users interacted with the content we sent. We used to work on another software but we didn't use it's full package and we found it too expensive. So, we ended up switching to Sendgrid and it's doing a good job so far.

Cons

Not the easiest software to use to be honest. The visual of it is just too much information dispayed directly, can be very confusing at first.

Reasons for switching to SendGrid

ActiveCampaign offers loads of feature, and makes it price worth it. But we didn't use them all. It didn't make sense to pay that muchh for a software we weren't using to its full capacity.

User Profile

Richard

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2022

Not the best

I would have liked to continue with SendGrid since we spend time upfront in its implementation, but we simply could not continue once we came to the conclusion that it was simply not performing for us as well as other ESPs.

Pros

The pricing and implementation were easy enough but once we ran into some issues with email deliverability I felt like I had to school them on what to do.

Cons

It did not adapt to our needs, primarily deliverability.

Reasons for choosing SendGrid

I chose all of those options but went with SendGrid originally due to price, ease of implementation and positive email reviews.

Gabriela

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

August 2022

Great for sending emails!

Its been tricky getting my account verified

Pros

Love that this integrates directly with Follow Up Boss

Cons

It is hard to get support if you are on the free trial phase.

Reasons for choosing SendGrid

I haven't tried Mailchimp but know that others use it.

Anonymous

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

Sendgrid can ease your marketing team's job

Great. We started using it to verified if our user's emails were real ones. Once we started seeing all its features and added value, we started tracking everything on it for our clients.

Pros

We have been implementing Sendgrid within our company to help with email marketing. It's a good email tracking software to see how many people open our emails, clicks, bounced emails, etc. It really helps us take better decisions. We can also improve our emails a lot from heading to content based on results we get. Analytics are also a valuable feature.

Cons

There is A LOT of data available. It takes time to train the team to learn to use it to its full potential. Once your each the point everyone knows where to look at etc, it becomes one of your most-used software for sure.

User Profile

Taha Burhan

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Logistics and Supply Chain

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2022

SaaS Product Email Journey

We use Sendgrid for email automation of our saas product. We plan emails from Sendgrid that will facilitate the journey of our customers in many different scenarios. Since it is very easy to use, we can quickly create templates specific to our company. Also, the email delivery speed is very good and this is very important for us.

Pros

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Cons

It's really easy to integrate quickly with just one API key. When I learned that it is also preferred by many large businesses, my confidence increased considerably.

Carlos Walter Duque

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

July 2022

Indispensable for every developer

We are fully satisfied with Sendgrid. We use it in our systems and we also recommend it to our customers.

Pros

The most striking feature for us is its easy integration with our NodeJS systems. The API is very versatile and allows us to do everything we need for our work.

Cons

Recently acquired by Twilio, Sendgrid is not a new tool and this is reflected in some aspects such as the control panel, which requires some effort for initial configuration and can be improved. But other than that, it works perfectly.

Angus

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

One of the best SMTP tools for new users

Sendgrid solved the problem of being a beginner to email marketing for me, I used it until I was more confident then moved to other software. Its great for learning.

Pros

I like how MailGrid requires absolutely no knowledge to get started with emailing. They make the whole process so easy through their well developed GUI and even people with no experience can get stuck straight in.

Cons

The price was a little bit of a con, whilst it's not too bad, it is quite a bit higher to competitors.

User Profile

Deepa

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2022

SendGrid excellent SMTP provider.

Pros

SendGrid was our SMTP provider for transactional emails. Using the APIs, the platform can be easily integrated with the backend system and the service can be used right away. Pricing is very attractive and can be integrated with various marketing automation platforms.

Cons

Mails start reaching SPAM box after some time and there is no clear way to analyse how many email are reaching to inbox. Domain and Ip reputation cannot be tracked on this platform.

Lainey

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

Powerful Yet Clunky

I use this platform on behalf of one of my clients, it's not something I would choose to use myself.

Pros

You can do a lot with the software and it's very customisable.

Cons

The email creation platform is very clunky and not very user friendly. It can be hard to get layouts to look the way you want them.

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

August 2022

Good Software but a lot of bugs

It was okay; it could have been a better product if the software had fewer bugs.

Pros

The contact feature and UI are the best; you need no training and you can pretty much immediately start using it.

Cons

The software is riddled with bugs. This is the only downside to this software. After using it for 2 years, we decided to move on to different software.

Reasons for choosing SendGrid

Easy to use and inexpensive.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2022

Satisfactory

The church where I work got SendGrid when we signed on with Ministry Platform. SendGrid is integrated into that software. Emails we send via Ministry Platform are managed through SendGrid. So much was unclear about how we need to engage with SendGrid so that we could manage our email reputation successfully. We needed a dedicated IP, we needed to monitor spam & blocked emails, etc. When we have had problems with email deliverability, which is no longer a frequent occurrence, it can be difficult to troubleshoot. Support is sometimes very helpful and sometimes they are limited in how much they can help.

Pros

The ability to track the status of each email at a granular level is helpful.

Cons

I would like it to be more intuitive to use.

Pius

Company size: 2-10 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

SendGrid

Sendgrid handles all my mailing campaigns and I have stuck with it from day one to date. I like the email deliverability and tracking metrics offered by SendGrid and will stick with it for the foreseeable future as everything works smoothly.

Pros

It was very easy to integrate with my existing stack. SendGrid has really worked hard to make sure it's easy to use their software with other services out there. Most website builders by default ask you to integrate Sendgrid as your emailing service, and that was the case with my website builder. It was really easy for me to get started as all I had to do was add an API key in a provided input field. SendGrid did all the heavy lifting and I did not have to do any coding or even go through the API documentation(which by the way is very comprehensive ). You fill that that is the case in so many services that integrate with SendGrid, integration is light-work.

Cons

It is a little expensive, especially when sending a tonne of emails out and having a lot of contacts. Your email totals low-key add up when you have multiple drip campaigns and transactional emails set up. If you have a small budget it's really difficult to get measurable success on SendGrid as I found out when I just started while having a very low budget. The best way to get the best out of SendGrid is with a substantial budget, and that's a bummer when starting out.

Reasons for choosing SendGrid

I choose Sendgrid because it was really easy to set up with my stack of Bubble and Zapier without any code of using the API documentation.

Dome

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

November 2021

That's the best smtp software you can get for your buck

i would recommend sendrgrig to everyone my mum included. It's just the best smtp provider if you consider money and value

Pros

ok this is not a free software but you can get all you want: just smtp or stats and more.. what I really enjoyed was the stats service.. If you run an e-commerce you'll be familiar with the question: "did my customer got the email?" well with sendgrid you can actually answer that question. You'll have a full report and you can easily tell if your customer got the email or something went wrong. This is something just invaluable.

Cons

This is not a pricy software but you need to understand its value. if your business is not big enough maybe it will be hard to sustain. nevertheless i just can say this is the place to look even if you have a small business. unless you want to take the burden of handling smtp this software is just awesome.

Reasons for choosing SendGrid

SendGrid is my recommended choice. I'll keep suggesting it to all my customers.

Reasons for switching to SendGrid

This is the best software if you need an affordable secure smtp with stats and cherries on top.

User Profile

Vishal

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

SendGrid - Best Email API for sending marketing emails

I use SendGrid for sending communication and marketing emails to thousands of customers every day. Sending close to 100,000 emails per month and the quality of service is quite good. Must say I am happy to use SendGrid.

Pros

The best thing about using the SendGrid Email API was the performance measured in terms of email deliverability and server uptime. The dashboard provides good insights with respect to number of emails sent, delivered and opened. Thus helps a great deal in improving marketing campaigns. From the deployment point of view, the integration of SendGrid with the existing email service was quite easy and can be completed easily without great efforts.

Cons

As far as technical aspects are concerned, there is nothing which I don't like. On the pricing front, would like to add my views. Currently, the pricing plans are available as Free (100 emails per day), Essentials and Pro. The Essentials plan starts from 14.95$ per month for upto 40,000 emails a month and the Pro starts at 89.95$ per month. These plans are good for small and medium size websites. Would be good to see if a new Basic plan is introduced for a low starting price of 4.95$ per month and offering upto 10,000 emails a month. Such a plan would be highly suitable for extra small website applications who have a limited customer base.

Reasons for choosing SendGrid

Going by various product reviews and comparing the various plans offered by different vendors, we decided to select SendGrid as the best choice for our email requirements.

User Profile

Eddie

Verified reviewer

Company size: 2-10 employees

Industry: E-Learning

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Functionality

out of 5

July 2021

E-mail Marketing optimized for Professionals

SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space

Pros

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Cons

They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.

Reasons for choosing SendGrid

SendGrid is professional strength e-mail marketing.

Reasons for switching to SendGrid

MailChimp actually gets very pricey after you exceed 2,000 users. MailChimp also lacks the sophistication you need when you start doing more advanced activities companies like Uber and Spotify do. If you see sent by MailChimp you know it's a small business.

User Profile

Oscar

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

The best mail service provider for marketing and transactional emails.

I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Pros

1. Have AB Testing enable. 2. Manage unsubscribe emails. 3. Easy to Integrate via API or SMTP. 4. Email Reputation indicator. 5.Full detailed report. You can see if the email it's blocked, bounced or delivered. 6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons

Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

Reasons for choosing SendGrid

His API have a good documentation and it's easy to implement. The free forever plan . The Price it's low in comparison with the competitors.

Mckenzie

Company size: 10,000+ employees

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

September 2021

Effective Emailing tool

Excellent

Pros

We use sendgrid for our enterprise application for all purpose ranging from notification, verification and transactional information. We switched from a competitor that was burning our pockets and had a lot of issues. the pricing was a balance between our budger and our requirements and send grid just fit into the grid for us

Cons

No complaints. However the suggestion to the manufacturers would be to improvise the documentation for this product to provide more use case specific guidance to help users

User Profile

Nurul Aishah

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

November 2021

Simplified email service

Pros

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Cons

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

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