Advanced automation workflows allow you to send emails in response to a range of subscriber behaviours which is a plus. There are a few integrations, but they aren't as advanced as those offered by main competitors. I'm confident that this will improve with time.

When I contact them, their customer service is always available. And a lot of help. That separates Sendlane from other email marketing tools. Deliverability is also excellent.

They only lost points because they recently updated their price, which is sort of a bummer. It's still a good deal; it's just not as good as it once was.

Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign. Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The [SENSITIVE CONTENT HIDDEN] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income.

My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need.

My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time.

I am the marketing manager for a D2C eComm company, and my experience with Sendlane was a nightmare. They offered 40% what we are currently paying for SMS and email marketing for the same features and credits. Sound too good to be true? It is.I found out after the contract was signed that their cost per message was actually HIGHER for SMS, and their platform lacks key features that are available on our currently platforms (Klaviyo and Postscript). This includes basic things like template and campaign duplication, and also important behavioral and automation customizations.When it became clear Sendlane could not meet our needs and we could not move forward, they refused to address any of my specific concerns and would not issue us a refund for our thousands of unused credits. Instead they told me we should be grateful they wouldn't enforce the entire annual contract. Honestly, if they had tried to do that we would have taken them to court.Sendlane was an enormous disappointment. They oversold, underdelivered, and wasted our small businesses time and money. If your considering switching or signing up, I highly suggest looking elsewhere (Klaviyo and PostScript, while expensive, have outstanding customer service and a much better product).

Platform has good web design, and their sales pitch is very effective.

The product is missing key features, their prices are misleading, and their customer service is abysmal

I'm a huge fan. They are constantly innovating and trying new things and making it better.

Their customer service is top notch. I get a response quickly. The platform is super easy to use. The deliverability is great. TONS of ways to create emails and workflows TONS of ways to segment an audience They allow affiliate marketing

It's a ferrari. I feel like I'm still driving it like it's a ford focus. There is so much that it can do, It can easily get overwhelming. Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration.

AMAZING!

-Ease of use -Customer support is amazing -The owner and staff are always super friendly

They just updated their price and it kinda sucks, so that's the only place they lost points. It's still a great value, just not what it was.

It was an amazing experience with the Sendlane, and I have used this tool to maximize my store revenue.

Sendlane is the nice email automation tool I have ever used. It has the nice email sequence features mainly for Shopify, and has the rich accessibility.

Sendlane is mainly a complete software, and best for the Shopify stores, with the amazing sequence feasibility.

This is a very solid tool that's modern and frequently updated. It has all the basis features you would expect and a wide range of advanced automation features as well, so overall this is a very good tool It's widely used by internet marketers and keeps getting better. This makes it definitely worth trying.

What I like about Sendlane is that it's created by marketers for marketers. There are less restrictions than some of the traditional email marketing tools out there and some advanced automation features that you'll love when you get more experienced. They know what the average marketer wants and have created a robust but modern tool. The user interface is intuitive and quite straight-forward, which is what I like as I'm usually spending a lot of time in my email marketing tools on a daily basis.

I'd like to see more email templates and more user-friendly ways to create good looking forms that I can add to my own pages and sites without issues. Also would like to see more variation in the landing page templates that are included in the landing page tool Sendlane offers. Sendlane has grown a lot over the years and chose to focus on other things first (e-commerce for example), but I feel these are the areas where it can be improved. That being said, there are also advantages of using Sendlane, like less restrictions and good automations.

Every issue I've ever had has been quickly resolved with their wonderful support team.

Setting it up and beginning to make templates for emails was fairly easy. What I like the most is the customer support. And I love the fact that they embrace affiliate marketers without any worry of penalty.

There are a few features that have to do with adding in graphics to emails that are a big clunky to work with. But even though I wouldn't choose to do things this way, there's always a workaround.

It’s outstanding.

Their customer service is alwayssss there when I reach out. And help a ton. I think that’s a difference maker. Deliverability is great too.

Not any cons I can think of really. The bigger your lists gets the more it costs but that’s typical.

Good, overall it's a solid product which offers the necessary features.

Easy and clean user experience, neatless integration.

Form design is complicated and takes a lot of time. Pricing is too high for users with low number of contacts.

Epic. They are consistently releasing new features, the UI is simple and intuitive, the delivery is great, the customer service is great.

We have used Sendlane for over 2 years and the experience has been a bit great. The sendlane platform has from day 1 been intuitively easy to use and segmenting non active subscribers has been incredibly easy - something which for me is a very important feature. Sendlane have actually helped me become a BETTER marketeer. Unlike other ESPs who often close accounts for the smallest of issues. Sendlane actually take the time out to personally reach out and try and resolve the issue and offer advise and industry knowledge on how to improve your marketing. They have helped me to refine my skills and helped our team become better at automations, segmentation and copy writers.

when they moved from legacy to their 2.0 version but that was a one off and was worth the annoyance.

Fantastic! Their support team is outstanding!

The automations are amazing! Very easy to set up and looks after my customers automatically which leaves me free to do other things for my business.

The new plans are far too expensive and I may need to look at cheaper alternatives.

We have found that Sendlane provides the best bang for the buck and overflow of value for the price point. From the software to customer support, Sendlane provides tremendous value and we're happy to provide a GREAT review for the tremendous value they continue to bring to the table.

Sendlane provides an arsenal of useful tools and service, far more than any of the other platforms we've used in the space. The software is loaded with metrics that directly relate to the eComm business and help us make better and smarter decisions around our automations / email follow up sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER.

Some of the previous metrics or features that were missing were quickly heard by the Sendlane team and implemented to improve our user experience - hard to provide a downside when their team continues to address and improve!

[SENSITIVE CONTENT HIDDEN] of Sendlane runs the company very well and you feel like you are apart of their family. Most importantly they have a team of experts to help you with delivery, setting up campaigns, etc. They know what they are doing and we love Sendlane. We always get excited when a new feature comes out. Sendlane Always Delivers!

The 247 customer support is top tier. Every time if there's an issue, their team is always on top of it. The breakdown of stats is very nice and we love how helpful they are when it comes to making sure our delivery is 100%. The way we can easily build out segments and create automated email campaigns is a true blessing. When we first started, we were completely new to email marketing. Now our team has learned a lot just about email marketing just from using Sendlane alone.

Hard to say because every time we send a recommendation, their team gets that feature built out sooner or later.

If you are doing email campaigns, take a demo with Sendlane. They've been fantastic.

I've used Listrak for years and Sendlane pushed to get me over to their platform. After seeing their demo and their costs, it was an easy decision to change over. Saving thousands of dollars a month, but still have all the same ease of use and automation perks!

Haven't found anything in the short time I've been with them. Customer service has been awesome.

Been with Sendlane for over 2 to 3 years now. One of the best deliverability for an ESP I find. I have referred Sendlane to many peers of the same industry and am very glad that all reviews were positive.

Sendlane is extremely versatile with good quality delivery. Customer support is top notch and the customization of segmentation are a cut above the rest of the competition.

It used to be less pricey, but prices have gone up as more features are added. You may not need some of the features, but the prices are fixed.