Great! Customer support is very strong. They are very open to discuss and find custom solutions to the specific problems your company is facing. Data connections are easily manageable and not prone to errors. I feel like data presentation could be a bit better but it's not important factor for me. You should have your data handled on your side and shouldn't rely on 3rd parties.

Easy to use and customize. Features build-a-template tool for easy modifications. Reasonably well structured. Since using Smaily for over a year I haven't encountered any major problems with using the platform or sending e-mails through it.

Data that accompanies the campaigns could be more informative. Contact parameters view needs some love - say you have 20 parameters per contact: you can only have a couple in a "masterview" for overview. And you can't customize which ones are shown. This makes debugging a bit more difficult, but not a major hurdle.

We can send our weekly newsletters with it so we are satisfied.

The best thing about Smaily is that it's basically free to use. We use it for weekly company newsletters. The customer service is exceptionally fast and helpful!

It doesn't have AI content creation integrated in it. Nowadays AI gives so much more value to apps that if it's not present, it's a big minus.

Customer service and account managers are quick to act and find/offer solutions.

I would like to see more data on our subscribers - unsubscribers (graph) that you could check daily, weekly, yearly, date to date etc. I feel like this should be one of the most important features on any e-mail marketing software. In addition there should be a daily/weekly/monthly/date to date rundown on overlall account health, data etc.

Smaily is easy to use, analytics are very detailed and the staff is easily reachable, especially with critical questions. They are extremely helpful by helping to find fast solutions and by giving helpful tips.

It was a bit complicated at first, however now it's all figured out and everything runs smoothly.

Very easy to use and to learn to use it. Good support team that answers very quickly. Easy to create segments and to track results.

Bit difficult to implement everything we want in html.

I mostly like numerous possibilities that Smaily offers and customer support. Very quick answers and help with all questions. There is no problem that our customer manager cannot help us.

At the moment can't bring out any dissatisfaction.

Smaily is a platform anyone can start using and become quite pro at it in no time. I have introduced Smaily to many of my marketing teams and each time result is same - we switch to Smaily permanently. Easy to use,

Platform is limited in A/B testing possibilites.

Using Smaily is really easy and intuitive. You have everything for the price and even more. Everything works really well and the easiest is to use the drag and drop email template editor.

Maybe the campaign statistics reporting could be enhanced and it would be really nice if there were suggestions for improvement in the A/B testing analytics.

It is easy to use, beautiful templates and the price is excellent compering to the similar one. We always get helt from customer service. 5 stars!

There is no UNDO button, need it very much!

Easy Integration and clear documentation.

Initial problems solved over time, don't have any dislikes backlog atm

Overall experience with Smaily is pleasant. Would definitely recommend it.

WYSIWYG editor and customer support stands out the most. With Smaily you can design your e-mail templates without any major restrictions from scratch – it's fast, easy to use and responsive.

While the software is definitely on a par with competitors, then some features could be slightly improved e.g. displaying e-mails on different devices and screens more consistently (it would help a lot if there was a built-in thorough preview mode for that when designing e-mail templates) or more in-depth and user-friendly subscriber, list & audience management.

The product is very easy to use and great value for money! Customer support is very helpful and replies quickly.

I would like a more convenient segmentation system.

All in all, I am satisfied with everything! In my 6 years of using Smaily, I have always gotten all my stuff done and again special thanks to their customer service.

The whole logic of the campaigns is very simple. Creating a newsletter is extremely logical, everything in the template editor is easy to understand. There are enough opportunities in automation to create even the most complex sales tunnels. It is very good that it is possible to create landing pages, which can then be combined with automation.

In fact, everything seems to be enough for a small business. Maybe working with contacts could be a little easier.

The customer service is 100% professional and very quick to answer to any kind of questions.

Smaily helps me to send out newsletters that are designed in a way that I need according to my target groups (easy to switch colours, layout etc) and I can easily access statistsics of every newsletter. And there are many options I haven't yet even used!

There's nothing too difficult, but sometimes I could use the possibility to take more data out from the newsletters.

Overall experience really good, most of all we value the relationship and customer care.

I found Smaily a good price quality ratio for my needs and recommend especially to those who want to have emails and automations done fast and simply comprehensible - the ease of use is fantastic.Secondly the customer support is insanely good, live help on site and the team really makes the effort to have all concerns and problems solved fast. Integration was easy.We do not have complex needs, so we really value the clarity and ease Smaily offers, everything can be learned quick, and work done fast.

We do not have complex needs, so nothing really lacked for us.

It is easy to use. There have been no problems

Everything is alright. Cooperation is going well

The newsletter is one of the most important marketing tool for us. The simpler and faster the tool we use, the more efficient we are.

Super easy! In Estonian! Great support! Reasonable price!

Unable to post videos and other moving files.

Excellent support, great tool and happy to use it

In is easy to use and often it is free of charge

For me contacts management is difficult and filters are difficult

Very easy to use. Everything essential that I need is there and the customer support is very good.

More opportunities to customize our template etc.

Easy to use, user friendly, fast and professional customer support.

There is nothing to say, everything is suitable.

Easy to use. Friendly and fast support & sales team.

Customatization for e-shops is missing (eg. drag&drop product pictures or content from [SENSITIVE CONTENT]..)

Positive.

It is very easy to use and has a logical build-up. And I would also like to give credit to their customer support cause they always help when it's needed.

There is always room for improvement. When you want to crop a picture on a template, it does not work or it takes for ever for the system to think about it. So I have to crop the pictures beforehand, upload and then try if it fits better or not.

Easy to use, good and fast customer support

Can't point out anything specific - in general everything is ok

Smaily have clear and simple functionality for custom made mails. Additionally opportunity to make easily, quickly personalized questionnaires and landing pages.

The thing which I am missing most is blocks which I can make by myself. At some point templates are to be standardized.

The customer feedback is always ready to answer questions - its really great! All my problems have found solution within some minutes.

Templates are good: looking good and easy to edit. Easy to send.

The only thing a bit tricky is adding contacts, but if you manage it once it gets easier.