--- title: "Solutionreach Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Solutionreach. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Solutionreach is a good fit for you!" source_url: "https://www.softwareadvice.com/email-marketing/solutionreach-dental-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Reminder Software](https://www.softwareadvice.com/medical/appointment-reminder-comparison/) / [Solutionreach](https://www.softwareadvice.com/email-marketing/solutionreach-dental-profile/) / Solutionreach Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/solutionreach-dental-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/solutionreach-dental-profile/alternatives/) # Solutionreach User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 236 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.5/5 - Value for money: 3.5/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 107 reviews (45%) - 4 stars: 57 reviews (24%) - 3 stars: 23 reviews (10%) - 2 stars: 18 reviews (8%) - 1 star: 31 reviews (13%) ### Most mentioned pros - Email management and campaigns are also great, and the security is on top! - They have great customer support and value for money. - Ease of use, effective communication and appointment reminder platform for our practice ### Most mentioned cons - Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. - This prevents the fully independent scheduling process some patients prefer. - They lock you into an auto renewing contract then when you try to get out of it they drag their feet and continue to bill you for months after you disconnect them. ## Solutionreach customer reviews Showing reviews 1-25 of 236 (page 1). ### The best time saver in the office - Overall rating: 5/5 - Reviewer: Sjana W. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The time they save me allows me to focus my attention to more pressing matters-I don't have to do phone call reminders for appointments, and no more recall! They do it all! They also keep tabs on reviews for me! Heaven forbid we get a less than stellar review, and I am notified immediately, so this can be rectified-if possible immediately. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They do the work of at least 3 employees, more if you are a bigger office! Saves me time, phone calls, headaches! I can do a link for payment, I love texting patients, I can multitask with this and not miss anything! #### Cons A few features aren't super user friendly, I have to search out and find how to do a few things, they sync process is also a little slow. --- ### Solutionreach review - Overall rating: 4/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support is hit or miss some years. Overall I've had a good experience and would recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Conversations, recalls, newsletters are all very easy to use. They've helped us a lot over the years. #### Cons I wish it wrote back to our PM "better". It would be more effective. #### Reasons for choosing Solutionreach Less expensive for a similar product at the time on implementation. --- ### Reach all your contact solutions with Solutionreach - Overall rating: 5/5 - Reviewer: terry e. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly #### Cons The automatic reviews at one time had no filters but they have since correct that so don't really have any problems. --- ### Admin Assistance - Overall rating: 4/5 - Reviewer: Tina B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very good but the price was a little high #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The News Letter are fantastic. A very large selection and easy to use. The SR pay was very helpful. #### Cons The text service needs to be updated. The price was a little high. We have new system which includes phones #### Reasons for switching to Solutionreach Weave included a phone system at a better price --- ### Used by us since 2014 - Overall rating: 4/5 - Reviewer: meg s. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have grown with SR in so many ways. The pros are high (quality product, low maintenance, easy to utilize), the cons are expected (longer times to reach support, things falling through cracks) and we know what to expect from them. At one point, we left SR for DemandForce and quickly returned since we were unable to customize the communication received from patients on our behalf in a way that reflected our brand. We haven't left since! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SR is a great platform for reminders, group messaging, and newsletters. It may be great in other aspects, but I don't utilize those features. In the 7 years we have used SR, they have made many changes and added many products. It is one of the softwares we utilize, but it is the most low maintenance and I love that. I only log on when I need to and that's an awesome benefit. #### Cons I wish the SR Intake form would write into more software. We have Eaglesoft and Eyefinity, but SR Intake only writes into Eaglesoft. Super helpful. Would be much more helpful if it would do the same with our vision PMS. #### Reasons for choosing Solutionreach They have platforms for both companies: dental and optometry. We couldn't select a product that didn't do both. --- ### Avoid their long term contracts and fine print - Overall rating: 2/5 - Reviewer: James K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Was fine until the current [sensitive content hidden] took over. Then Support was outsourced and horrible. Then features stopped working and were never fixed. Then they tripled my fee in less then a year breaking their originally promises. then when I tried to leave they brought out the fine print, but if I stayed they refused to fix the myriad of problems so they released me. Then they backbilled me because their server kept sending out automated messages. I was with them for over 5 years and they had no loyalty and no honor when it came to keeping their word. I would avoid this contract oriented sales company at all cost. There are less expensive, more honorable companies out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked the price they promised me and they promised never to raise it because I helped with beta testing, but when the new [sensitive content hidden] took over they tripled my price in one year with no warning. #### Cons They lock you into an auto renewing contract then when you try to get out of it they drag their feet and continue to bill you for months after you disconnect them. Then they chaise you for the money because they did not stop their servers from sending messages when you disconnected their service. #### Reasons for choosing Solutionreach They gave me a good price and their VP at the time said he locked the price for the lifetime of us being customers.....but then the company got sold and they did not honor the agreement. #### Reasons for switching to Solutionreach Features not available on revenuewell at the time. --- ### Solutionreach elevates our customer service - Overall rating: 5/5 - Reviewer: Deb P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area. #### Cons Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients. #### Reasons for choosing Solutionreach Truly, we had a wonderful sales person who listened to our needs and showed how SR could assist our office team. Customer service was definitely one of the best aspects of making the transition to a new platform. #### Reasons for switching to Solutionreach When I switched many years ago, Soutionreach afforded the options of combining ease of appointment confirmation with digital check-in for the patient. #### Vendor response Deb, Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review! I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards. Thank you again for taking time out of your busy day to share your experience with us. Replied July 2021 --- ### Very happy with SR - Overall rating: 5/5 - Reviewer: Casey H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very pleased. We switched from Weave and have had no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically. #### Cons Honestly I have no encountered any problems thus far. The software has been a huge improvement to our office. #### Reasons for switching to Solutionreach Weave was very inconsistent with everything it promised it could do and did not meet my expectations. --- ### Optical Awesomeness - Overall rating: 5/5 - Reviewer: Reagan H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I love it, it is super easy to navigate and we have very minimal problems with it. I can say that it is one of the best systems to use for an eye doctor's office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of communication with our patients without having to use our personal cellphones is something that I really like. Occasionally we find some bugs and issues, but for the most part there are none. They have great customer support and value for money. Email management and campaigns are also great, and the security is on top! #### Cons I dislike that sometimes it sends out the wrong text messages to patients through our main system, but other than that, there is nothing wrong with it! --- ### Look elsewhere - Overall rating: 2/5 - Reviewer: Robert L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us same day and he failed to do so. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Texting feature works great and is very simple to use. #### Cons Customer service. Is poor. If you have any issues, which all products will, don’t expect a quick resolution. --- ### Solution Reach - Overall rating: 5/5 - Reviewer: Kumar S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Love the software. It really helps us keep our schedule up-to-date and also allows our staff to focus on other areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the text and email remainders. The auto updates in our schedule allow us to keep our schedule fully booked at all times. It also helps our staff focus on other areas. #### Cons Sometimes there are syncing issues. So we have to make sure it synced every few hours. We log into the main website portal and check the sync time. If it synced we know we are good to go. #### Reasons for choosing Solutionreach Cost #### Reasons for switching to Solutionreach Cost. --- ### Best money saver there is in a medical practice! - Overall rating: 5/5 - Reviewer: Nancy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered We initially went with Solutionreach and we were happy, however, one of my staff members for another provider of the same service which was less money. The difference was not significant but she was insistent that it adds up, etc. so I agreed. We were with the other provider for a few months and we quickly realized it was a mistake. We switched back to Solutionreach and we will not be doing that ever again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I save money two fold! I no longer have to pay someone to contact our patient's to remind them of their appointments and I save money by patients not missing there appointment! If you add up the time it takes someone to do this verses the cost, I think it would be hard to find that it is not cost effective. Not only does it send text messages, it also sends the patient an email. We basically no longer have patients not show up for their appointments. If they cannot make their appointment, they call to reschedule. They are not only notified once, they are notified a few times, via text and email, within a week before their appointment. #### Cons I cannot really think of anything. I always worry about HIPPA, but they have a very secure network. #### Reasons for switching to Solutionreach See the "Overall experience with Solutionreach" #### Vendor response Nancy, we appreciate you taking the time to write such a thoughtful review and for recommending Solutionreach! We're so glad our software is helping your practice save both time and money, and is empowering you to provide your patients with the best experience possible. Have an excellent day! Replied August 2021 --- ### predatory contracting horrible service - Overall rating: 1/5 - Reviewer: omar a. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Terrible experience. Our physician died because of covid and had to shut our practice down, after being signed up forcefully since 2017 but they now magically refuse to cancel because we never gave them a cancelation notice. Since February 2021 we have been constantly calling and emailing to no avail but evert month our credit card gets charged. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None sorry there is nothing good to say about this company. They will avoid you after you have signed up with them. #### Cons Horrible horrible company if you are fortunate enough that you don't need to contact them, then great all is well but if you need help of what ever the situation might be these guys will not be there and you will end up paying for something that does not work. Think twice #### Reasons for choosing Solutionreach Never again I highly highly highly recommend start away. #### Vendor response Hello Omar, we're sorry to hear about the doctor's passing and that your experience hasn't been ideal. Our cancellation policy is outlined in our contracts and we'd be happy to provide you with a copy of the contract, should you need it for your records. We don't avoid our customers and provide a number of different ways to contact our support team, all available through community.solutionreach.com Our records show services have been canceled since April. Is there anything else we can help you with? Replied July 2021 --- ### Settled for Niche Industry Focused Platform - Overall rating: 3/5 - Reviewer: Debbie J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, they are pretty inexpensive compared to other services and you will find out why. They got our practice to sign up with a great discount promising exceptional customer service but wasn't met with this promise. I know my way around technology pretty well, but would be worried for others that aren't and need extra assistance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like how they are niche focused to our practice. They are aware other clients have ran into the same issues looking for the same results. Not entirely 24/7, but you can reach anyone during the work hours pretty fast. The templates that are given are basic but good start if you have no background in marketing. #### Cons Since the platform isn't too developed yet, you run into a lot of issues where you have to reach out for help. You can reach someone right away but be prepared to tackle 1 task for 3-4 hours to figure out. Seems as if the representatives aren't educated enough about the platform because all they do is send you articles to fix yourself (which doesn't answer your questions sometimes) --- ### Patient Engagement - Overall rating: 5/5 - Reviewer: Joann Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Solution Reach opened up a number of avenues to help us better engage our patients and potential patients. They made it easy for us to try and buy and we've never turned back! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software turned our simple phone system to messaging offering another way to engage our patients and potential patients. #### Cons Would love to be able to do patient appointment scheduling online, but doesn't adapt to our emr, but we keep checking back! #### Reasons for choosing Solutionreach Solution Reach platform showed that it was constantly developing in the area of patient communication and overall engagement. Far superior to many of the other platforms available. --- ### Disappointed - Overall rating: 2/5 - Reviewer: Jessica C. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues. #### Cons Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue. --- ### They may be reaching for solutions, but with alligator arms. - Overall rating: 1/5 - Reviewer: Kurt H. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered I am trying to get some things resolved and they tell me a lot about how busy they are and they can't get to it today. You know what, don't tell your customer that, we are all busy! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much yet. It does sink with my data base. But even so it makes so many mistakes and the reminders are so ambiguous it is crazy. #### Cons I have NEVER had so many patients go to the wrong office as I have since I have been using your email and text reminders. I was told by the sales person that your product would be a benefit to me and my patients. It has proven to be the opposite. It is irritating a ton of my patients and I am exhausted from hearing and dealing with my patient's complaints who are angry because your reminders do not make it clear as to which location their appoint is scheduled. When they finally make it to the correct location they are angry and their appointment is over. So, I get to figure out how to accommodate them when it is now time to seat the next patient. Basically, I get to work double time under a huge stress load. Their design team is horrible. If you like crappy looking emails sent to your patients then solution reach will make them for you. I find it ironic that their name is "solutionreach" because they cannot seem to come up with solutions to fix simple software and design issues. All you get from these guys is "nope, can't do that, no, sorry, can't and so on. I have never seen a company be so reluctant to try new things to reach a solution that might benefit their customer and their patients. Do not sign a contract with these people --- ### Solutionreach Needs Better Solutions - Overall rating: 2/5 - Reviewer: Hannah S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you have to use Solutionreach, so be it, but there are a lot more modern, affordable options out there. It has some good features, but I think the negative outweighs the positive. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I really liked the review system built into the software, good online reviews are a cornerstone of attracting new patients and Solutionreach made it easy to send out. They also sent all reviews through a filter, and then automatically put up the good ones on your website. #### Cons The website was clunky, with a lot of features I was never trained in using, or interested in for our practice. It's also a very expensive product, and we were stopped from canceling use for a long time because they were basically holding our reviews through their software hostage. Once you stop using the software they delete all of those reviews, and we lost 50+ 5 star reviews, as well as it being an overall huge hassle to switch. They don't make it easy at all, and it was very frustrating. --- ### GLITCHY & EXPENSIVE - Overall rating: 1/5 - Reviewer: Anna B. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it. #### Cons SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider. --- ### Solutionreach can assist in managing your Social Media interaction - Overall rating: 3/5 - Reviewer: Miguel R. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders. #### Cons Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain. --- ### unauthorized charges - Overall rating: 3/5 - Reviewer: Michelle T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We have used this company for several years, but basically onto to confirm appointments. We realize there is much more to it, as per the sales rep, however, getting a person at SR to actually explain how to implement these bonuses is difficult. #### Cons We paid for it for years, then recently went with a beta testing of cloud based program and solution reach is to be included with the testing. I came across a charge last week on my credit card that they had on file previously. My team called to discuss and it was to be refunded. Today, yet another $329 is being charged to the same credit card, in lieu of a refund. So I need to recall and now freeze my credit card so they do not have anything to charge inappropriately. Right now is not the time to be doing this to peoples credit cards, nobody has time to deal with this incompetence. --- ### Every practice needs this software! - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Plastics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered All phone calls with Solution Reach employees have been a breeze. They are friendly, extremely helpful, and explain things in a way that makes it very easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is super user friendly and integrates perfectly with our Nextech software. #### Cons Can't think of any issues we have encountered after several years of use. --- ### Not for us. - Overall rating: 2/5 - Reviewer: Carrie H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would not recommed this service to any medical practices, look elsewhere! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Originally SolutionReach worked well for transferring patient reviews to a testimonials page on our website. #### Cons All of the software failed. Simply quit-working. Could no longer integrate with our patient management system and no one was willing or able to help to get it back on track. #### Reasons for switching to Solutionreach Offered more capabilities. #### Vendor response Hi Carrie, I'm sorry you feel Solutionreach wasn't a good fit for your office. I understand you cancelled your agreement in February, but if there is anything more we can do to resolve your concerns, please don't hesitate to email community@solutionreach.com. Replied September 2020 --- ### Support will disappear - Overall rating: 2/5 - Reviewer: Kristin L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Not supportive #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros What was sold to me as support and compatibility with my software (not true to the product) #### Cons Support and errors - impossible to reach anyone and so many issues - nobody cares. #### Reasons for choosing Solutionreach I was sold FAKE support. #### Reasons for switching to Solutionreach Mistake #### Vendor response Hi Kristin, I verified with Steve that he was able to help you resolve the issues with your account. If you still need assistance, feel free to email us at community@solutionreach.com Replied June 2020 --- ### Customer service is questionable - Overall rating: 2/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. poor #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros We liked many of the features, but without adequate support it is not worthwhile #### Cons customer support was terrible despite continuous complaints #### Reasons for choosing Solutionreach We chose SR because we had used it before. Still disappointed so our use was limited until we changed to another software. ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/solutionreach-dental-profile/reviews/?page=2) --- Solutionreach Reviews, Pros and Cons - 2026 Software Advice