Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.

The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support.

Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls.

Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.

It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed. Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.

Team chat feature, I like that I can message an employee individually instead of the the whole group.

Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having…. 1. If a client tries to send a long text message, we won’t receive it. 2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be. 3. Phones will power off. 4. Our surgical reminder texts won’t send. 5. Some clients won’t receive the overdue vaccine texts. 6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold. 7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance. 8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect. 9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).

Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented.

rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient.

I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens.

The communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that.

We are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly

Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.

Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.

Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.

Our overall experience with Weave has been great and customer service is always top-notch.

I appreciate the way Weave integrates with our Dentrix software to bring up critical patient information when they call in. The call recording feature has been invaluable to our office. We also use the app on our phones for emergency schedule changes or weather delays when we aren't in the office. It's great to be able to forward calls, change our voicemail and call patients from the office phone number through the app. Weave makes customizing out going messages a breeze as well!

Sometimes call quality is poor but this may be a more common issue with VoiP systems in general than unique to Weave.

I talk about WEAVE even outside of work, it has made our life so much easier and helped communication within the practice even better.

I cannot imagine a world where I used to have to call each patient and we did not have access to texting them about the importance of keeping an appointment. Having the easy access on my phone with an app to work from home is also a plus.

Sometimes the software does not run as streamline as we would like, simple things like not receiving text messages etc.

-texting patients if we've missed their calls allows us to deal with issues without having to directly speak with patients sometimes

- changing phone hours quickly should an emergency occur

-no support outside of United States - we are seriously considering leaving Weave because we have hired remote workers in the Philippines and it would be a lot easier if we could keep Weave. Remote workers in other countries is the next big thing.-when dialing between locations it would dial out as a separate number/call so we changed our entire phone tree which ended up being extremely complicated. we also needed to be able to call each office extension and we weren't able to do that either without setting everyone up under one location-not be able to listen to voicemails from other phones unless its a general voicemail box.

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

We love Weave and are so happy to have this communications software.

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Weave has cut our phone expenses 14% since on-boarding. Weave has improved our paperwork flow within the office and has increased staff efficiency.

The desktop app allows our staff to have immediate access to messages from our patients. The text feature has improved our communication with our patients. E-fax is a great time saver and has simplified the process of handling patient documents and is HIPAA compliant. Desktop app allows us to easily switch between offices.

Hold times for customer service historically have been long, however we have seen a decrease in hold time over the last 4 weeks. Would love to have one master account to manage our service as opposed to one for each office. There is a problem with texting to ATT and Criket numbers.