DropSecure allows for quick and secure data exchange with our customers. The team behind DropSecure is very friendly and competent.

Companies do restrict access to files sharing sites for security reason, which makes data sharing quite difficult. DropSecure is accessible by most of the customers we are dealing with. The team behind DropSecure was willing and capable to make required adjustments in short time.

Company IT security settings blocked the site despite fulfillment of all security requirements.

From signing up to receiving documents , it took us under 10 minutes. Its great that we can customize it to our branding. With 2FA feature on all user logins, folder creation, activity monitoring and easy user interface , it was a no-brainer. To top that , cust support has been amazing.

Highest level of Encryption level and ease of use

Nothing at the moment. I believe the more we use this software , we will end up with a "wish list" which we will communicate with DropSecure account management team.

After having signed up and filled in my company details too, I got an invoice issued to my own name (not the company). This started a problem that is apparently unsolveable. I wrote multiple polite emails both on chat and in email to ask for a corrected invoice for my company name. In the beginning, they replied. After having chatted with them, they asked me to write the same in email (why is there a chat then??). I wrote an email, they sent a link to some kind of an issue tracker website where I could not log in, my normal credentials did not work, password reset did not work, I'm pretty sure I didn't even have access to that issue tracker. I asked about this in email, never got any reply. Then I sent another inquiry, again, no reply at all. I STILL NEED A CORRECT INVOICE for legal compliance! Chatting is useless, also I'm now ignored in emails too, though up until recently I was patient and polite. Enough of that. While the service might be good technically (or not, actually, we cannot tell as there are no 3rd party assessments available), this level of incapable and/or unwilling customer service is totally unacceptable. I would cancel my subscription, had it not been paid for the year, and also that would still not solve my issue as my company spent the money, I NEED AN INVOICE.

The service works fine, lacks some convenience features, but it was ok for relatively secure file sharing.

Their so called customer service is a bad joke.

The customer service is amazing. Although the chat said someone would get back to me within 48 hours someone got back to me within one minute the first time I needed help. The second time was late on a Sunday night and I got a response within 2 minutes. I tried the free trial for about two hours and was sold on it.

I work with sensitive personal information and want to protect my clients from identity theft. Providing them a secure link to upload their information is critically important . Drop secure provides a link and then notifies me when my clients have uploaded their documents.

I was hoping to rename documents but that feature is not yet available.

The ability to send and receive files securely from customers.

The great simple features to secure files to our external customers over the Internet.

I don't have any cons for our use case. We use the software to transfer files back and forth to our customers. We switched from FileShare by Citrix because of the cost and overcrowded feature set. We needed a simple tool for our customers to send files reliably and securely. DropSecure does that. It accomplishes that well.