About ProtonMail

ProtonMail is a web-based email management solution, which helps small to large enterprises securely sent emails between individuals by leveraging end-to-end and zero access encryption modes. It lets users build accounts along with automatic PGP key creation and management. Messages can be stored in an encrypted format, reducing the risk of access by third parties. The platform also allows employees to set up timers to self-destruct messages.

ProtonMail offers integration with various third-party applications such as Microsoft Outlook, Apple Mail and more.


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Supported Operating System(s):

40 Reviews of ProtonMail

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

23

4 stars

(14)

14

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

June 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2021

A good alternative to the Internet giants

I use Protonmail on a daily basis. I will possibly stop using other mail managers and migrate all my contacts to Protonmail.

Pros

It is an extraordinary mail manager. It lacks nothing to become your favorite and daily use email manager. They guarantee an extra layer of security and privacy that other companies do not give.

Cons

The protonmail.com domain is not well known and some people receiving mail from this domain may think it is SPAM. This will be solved when Protonmail becomes more and more known.

May 2021

Juan from UruIT SAS

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

El mejor cliente de correo con máxima privacidad

Ha sido excelente, estoy desde que lanzaron la beta hace unos años. He tenido las versiones premium y free, he podido realizar migraciones de correos desde Google Suite. Para mí es la mejor opción de correo, incluso para empresas

Pros

Es un servicio encriptado de email donde prima la privacidad de los usuarios. Esto es fundamental y no todos los proveedores lo ofrecen, la mayoría mina tu información y la vende a terceros.

Cons

Al inicio puede ser un poco enredado comenzar a manejarlo

Reasons for Choosing ProtonMail

La premisa de privacidad es fundamental, debería ser un derecho.

Reasons for Switching to ProtonMail

Google mina la información de sus usuarios y se lucra de esto. Me cansé de pagar por un servicio con una suscripción y con mi privacidad

October 2021

Pascal Bernard from personnel

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

remplacement de gg

Simple multi support très peu spamé. comme le bon vin, il s'améliore de plus en plus vite, très bon travail des développeurs.

Pros

Le système de cryptage et le pack en évolution avec proton agenda et proton drive qui arrive en fait un sérieux concurrent sans traçage à gg

Cons

drive cloud en cours de développement, agenda encore un peu jeune.

Reasons for Choosing ProtonMail

la sécurité des données, l'installation possible sur multi plate-forme multi os, Android sans services Google.

Reasons for Switching to ProtonMail

sécurité des données.

April 2021

Vasilis from Edelweiss Productions

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2021

A weird ProtonMail policy

Until they blocked my email account because of a non-payment to the irrelevant VPN service I was very happy. The VPN is OK, having a secure core, not many servers as others but it's quite fast. My advice is - if you look for a VPN to check NordVPN, ExpessVPN, and ProtonVPN - they are all good. But IF you chose PROTON, make an account for VPN only and do not keep your important emails there because they are desorganized with accounts and better keep your mail separate from VPN in this case.

Pros

End-to-end encryption. Easy to use interface with search feature working fast. You can send encrypted email even to Gmail or any other provider, but encrypting the contents with a password - and the recipient can open it in a browser. He can also reply in encrypted mode even without having a protonmail account. In paid plans, you can also add your company's logo and seamlessly integrate encrypted proton technology. They also offer the ProtonVPN service, unlimited that is the only one offering no-limit VPN up to today (April 2021). The customer service is fast, very polite, and educated.

Cons

1. To make an account for ProtonVPN, you must first create an account for ProtonMail. Up to this - it's Okay. You may use both plans for free for years, and nobody will push you to move to a paid plan. BUT IF you move to a paid VPN service and for any reason, your card fails to renew the VPN, THEN they are ALSO blocking the INBOX to your email account until you pay for the VPN. I mean, they could stop the VPN or move you to a free plan, but to block email because you didn't pay the VPN... it's weird. 2. During registration, they push to put a credit card on the grounds to avoid spam. But there are other ways to prevent bots from making accounts. 3. do not encrypt subject lines but only the content of the email. 4. Subscription is relatively expensive compared to other providers. 5. Generally, communication with the support team is by Zendesk - an independent company. What about encryption here?

August 2021

Aivar from HeedYou

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

August 2021

The most secure email for your business, if you are ready for some extra steps

The fact that it is fully encrypted gives me a peace of mind about the sensitive business information not being leaked, which is especially important in the age of GDPR. Certain conveniences have to be sacrificed though, and the software could be improved.

Pros

Full scale encryption Great flexibility with a number of inboxes, aliases Less expensive than using alternatives

Cons

On a Mac, you have to install an app called "ProtonMail Bridge" for it to work with your email clients Protonmail Bridge often randomly logs out, and then it is a bit of a pain to log back in and sync everything up The spam filter is sometimes too aggressive and hides legitimate mail

Reasons for Switching to ProtonMail

For security and privacy reasons. I have nothing against Zoho, but they don't offer the same level of security.