ProtonMail

RATING:

4.6

(112)

About ProtonMail

ProtonMail is a web-based email management solution, which helps small to large enterprises securely sent emails between individuals by leveraging end-to-end and zero access encryption modes. It lets users build accounts along with automatic PGP key creation and management. Messages can be stored in an encrypted format, reducing the risk of access by third parties. The platform also allows employees to set up timers to self-destruct messages. ProtonMail offers integration with various third-party applications such as Microsoft Outlook, Apple Mail and more.

ProtonMail Pricing

Plus Plan - 4.00 € per month Visionary Plan - 24.00 € per month Professional Plan - 6.25 € per user per month

Starting price: 

€5.00 per month

Free trial: 

Available

Free version: 

Not Available

ProtonMail app switcher

ProtonMail Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ProtonMail

1 - 5 of 113 Reviews

Stone

Professional Training & Coaching, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

ProtonMail is a wonderful experience!

User Profile

Rachael

Verified reviewer

Farming, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Best looking UI for safer emailing

Perfect for scheduling emails and safer

PROS

Proton Mail has one of the best looking and easy to use UI. It comes with the Schedule send feature which allows me to draft and send messages later. This has proven critical feature that I often use in my daily emailing tasks. It allows me to stay in my communication schedules even when i am traveling.

CONS

The email storage is limiting to 500mb. I am not yet at the point of upgrading but still i feel this storage should have been bigger. Often i have to delete some conversations.

stefano

Defense & Space, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Secure mail

using protonmail i feel my privacy level increased a lot. I think my messages are now secure!

PROS

I like everything: security, graphics, GUI, ease of deployment, possibility to swithch from any other mail platform...

CONS

i can't find something i don't like.. i am really satisfied

Reason for choosing ProtonMail

swiss based, encryption level..... i think it's the Signal of email world

Reasons for switching to ProtonMail

Because i needed an higher security level

Vasilis

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2021

A weird ProtonMail policy

Until they blocked my email account because of a non-payment to the irrelevant VPN service I was very happy. The VPN is OK, having a secure core, not many servers as others but it's quite fast. My advice is - if you look for a VPN to check NordVPN, ExpessVPN, and ProtonVPN - they are all good. But IF you chose PROTON, make an account for VPN only and do not keep your important emails there because they are desorganized with accounts and better keep your mail separate from VPN in this case.

PROS

End-to-end encryption. Easy to use interface with search feature working fast. You can send encrypted email even to Gmail or any other provider, but encrypting the contents with a password - and the recipient can open it in a browser. He can also reply in encrypted mode even without having a protonmail account. In paid plans, you can also add your company's logo and seamlessly integrate encrypted proton technology. They also offer the ProtonVPN service, unlimited that is the only one offering no-limit VPN up to today (April 2021). The customer service is fast, very polite, and educated.

CONS

1. To make an account for ProtonVPN, you must first create an account for ProtonMail. Up to this - it's Okay. You may use both plans for free for years, and nobody will push you to move to a paid plan. BUT IF you move to a paid VPN service and for any reason, your card fails to renew the VPN, THEN they are ALSO blocking the INBOX to your email account until you pay for the VPN. I mean, they could stop the VPN or move you to a free plan, but to block email because you didn't pay the VPN... it's weird. 2. During registration, they push to put a credit card on the grounds to avoid spam. But there are other ways to prevent bots from making accounts. 3. do not encrypt subject lines but only the content of the email. 4. Subscription is relatively expensive compared to other providers. 5. Generally, communication with the support team is by Zendesk - an independent company. What about encryption here?

Jena

Translation and Localization, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2022

Great for separating work email from personal email

PROS

I love ProtonMail's default domain name options and the ultra-simple, clean interface of the app and web version. It's great to know that my work emails are secure from the start without having to dig deep into the account settings. I love having zero spam in my work inbox.

CONS

The search functionality could be improved, as I have trouble finding past emails based on keywords, whereas this is not a problem with Gmail.

Reasons for switching to ProtonMail

When I was starting out as a freelancer, it was very important for me to separate my personal email (Gmail) from my work email so that I could tell at a glance whether I needed to check it right away simply by looking at the notification icon on my phone's lock screen. ProtonMail has been perfect for this.