--- title: "Proton Mail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Proton Mail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Proton Mail is a good fit for you!" source_url: "https://www.softwareadvice.com/email-security/protonmail-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Email Security Software](https://www.softwareadvice.com/email-security/) / [Proton Mail](https://www.softwareadvice.com/email-security/protonmail-profile/) / Proton Mail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-security/protonmail-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-security/protonmail-profile/alternatives/) # Proton Mail User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 123 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 82 reviews (67%) - 4 stars: 31 reviews (25%) - 3 stars: 5 reviews (4%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - Encrypted, elegant, effective email and all in a trusted ecosystem. - I like that ProtonMail doesn’t track me or read my emails, which is important when I’m dealing with lead lists or supplier conversations. - It is brilliant value for money and gets out of your way; no ads, no add on’s, no hassle. ### Most mentioned cons - It was decent experience when operating a single account but as soon as I opened more and more accounts the experience turned real annoying, as I needed to keep switching the mail accounts and refresh every single time. - My experience when using third part email accounts like Gmail accounts or outlook accounts was very bad, because of the terrible loading time and missing a lot of important emails. - There’s no real integration with tools like ActiveCampaign (my email solution) or Google Sheets (my data solution), which makes it harder for me to slip it into my broader marketing stack. ## Proton Mail customer reviews Showing reviews 1-25 of 123 (page 1). ### The Best in Their Field - Overall rating: 5/5 - Reviewer: Jesse E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What i like the most about this software is that it is easy to learn to use on your own. #### Cons I cant think of anything that i dont like about it --- ### My Go-To Choice for Moving Away from Gmail - Overall rating: 5/5 - Reviewer: Thomas K. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A lot of the problem I'm solving has to do with 19 years of wrangling a Gmail inbox until it became a hot mess of unread emails from lists I didn't remember subscribing to. Now that I'm a more mature email consumer, I expect that the new digs at ProtonMail won't get that way. I'm instantly unsubscribing/spam-labeling mass mail that I didn't ask for instead of "letting it ride."ProtonMail has a simpler interface, simply because it has fewer features ... features which I seldom used in Gmail anyway. Sometimes less is more.I'm happy with it. It's not "free" like Gmail and some other offerings, but it's solid, it's simple, it's privacy-centric, and it offers the features I need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros After nearly two decades using Gmail, I decided to make a change. I had operated a free ProtonMail account for some time, but since I was also using their VPN and password management products, I decided to pull the trigger and upgrade to "Mail Plus" -- unlimited daily messages instead of the weak 150-message limit for a free account, 15Gb of space on their "Drive" storage utility, etc.So far, so good. For about $5 US a month (less if you pay annually or biennially), it's a simple email interface with strong encryption available to protect privacy. It does at least as good a job at catching spam as Gmail, maybe a little better. The paid upgrade comes with one custom domain (if you host your own site you can create MX records and use ProtonMail as the domain catch-all, etc. if you prefer to not just have your host forward stuff).Anyone who's been at the same Gmail address since 2004 likely -- like me -- has an overflowing inbox full of newsletters you may or may not have actually subscribed to or want anymore. I've been selectively -- VERY selectively -- moving subscriptions I want over to ProtonMail and drawing my Gmail inbox down toward the abandonment point. #### Cons My one and only one criticism of ProtonMail is with their "Drive" product. In theory, it works like Google Drive or DropBox -- you can store data there and access it directly from your desktop. Unfortunately, at the moment it only offers a Windows desktop application for doing that, so Mac, ChromeOS, and Linux users (I'm that last niche) are out of luck. When and if they release a Linux app, I'll probably abandon DropBox. #### Reasons for choosing Proton Mail I was willing to pay for a simple, solid feature set and for strong privacy protection. #### Reasons for switching to Proton Mail As stated -- after 19 years on Gmail, my inbox was out of control and no amount of wrestling with it really seemed to improve the situation. Also, Google tends to be fairly invasive and, liking my privacy, I wanted to move away from its products --- ### WISH IT WAS MORE RELIABLE AND ABLE TO ACCESS WITH OTHER BROSWERS - Overall rating: 2/5 - Reviewer: Jim C. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered SOMEWHAT DISAPPOINTING. WOULD EXPECT SOMETHING THAT IS MORE SECURE FORM OF EMAIL TO BE ABLE TO BE USED WITH ALL BROWERS NOT JUST FIREFOX #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros A NEW SECURE FORM OF EMAIL THAT IS NOW AVAILABLE. ABILITY TO SAFEGUARD IS IMPORTANT IN THIS DAY AND AGE. #### Cons CAN ONLY USE WITH FIREFOX WHICH IS NOT A VERY DEPENDABLE BROWSER TO USE. IT IS ALWAYS CRASHING AND HAVING TO BE RESTARTED TO CONTINUE --- ### Excellent product - secure and easy, but not limiting for hardcore users - Overall rating: 5/5 - Reviewer: Davide B. - Verified reviewer: Yes - Industry: Newspapers - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am delighted since I started using ProtonMail: the migration has been easy, although it took some time (but this is 100% due to a personal choice to rewrite almost from scratch my email setup and usage), and it simply worked out of the box. Not many bugs encountered as of now, no spam, no deliverability issues. The interface is clean and good looking, and it's a pleasure to work with. The help documents and guides are tailored more to the average user, and makes setting it up a breeze. I'm really satisfied and just subscribed for two years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ProtonMail does a great job of keeping email simple (as much as every other email provider you may have experience with) but at the same time with a lot of powerful tools, likeHTML signatures, SIEVE filters, email aliases, many security options (E2E encryption by default, but also Sentinel and session management), trackers blocking, and a privacy-by-default and privacy-by-design policy (some of these are premium features for paying customers). #### Cons The only gripe I have with the Proton ecosystem is that its development is VERY slow, and announced features might take years before release. This is well known and, for me, perfectly acceptable in the end: security, privacy and releasing working features takes time, especially when you are supporting many platforms. Unfortunately there is not much feature parity among platforms. #### Reasons for choosing Proton Mail Proton is secure and well established, with a full ecosystem under development and with policies and ideals that I wanted to support, privacy and security above all. #### Reasons for switching to Proton Mail I decided to take much better care of my email privacy, and wanted a cross platform, well renowned secure email provider with privacy in mind --- ### The most lovable email provider available! - Overall rating: 5/5 - Reviewer: Jeffrey Z. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been 100% positive, I integrated my proton account with my custom domain and use it as my business email platform as well as for my personal emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Let me start by stating that I LOVE their clean smooth themes, I love the full featured message composer, I love the updated mobile app they released this summer, I love that I get absolutely NO SPAM, as well as no "promotional emails" There's tracker blocking built in, and best of all, Proton's stance is anti big tech! I love their generous storage allocation (15 GB) plus, every year they add an additional GB for free! #### Cons The only thing I wish was improved is the loading time when I open an email in the mobile app. Otherwise it's as close to perfect as any software service can get! #### Reasons for switching to Proton Mail I'm strongly against google's big tech stance & was irritated that they could track my every move, read my emails & worst of all, barraged me with targeted promotional emails! I knew there was a reason that their email service was free! --- ### Expensive, restrictive, poor support - Overall rating: 2/5 - Reviewer: Dan I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Protonmail Business (their highest tier) for about a year. I wanted a reliable e-mail service I could use for my freelance work and a few of my personal websites that did not harvest all of my data. ProtonMail was more expensive than pretty much any other e-mail service, presumably because they force you to buy their password manager, VPN, drive, and calendar solutions. I did not need all of these solutions and never used them, nor did I want super-secure e-mail. Nevertheless, I signed up for a 2-year Business plan because of the good reviews, 15 custom domains, and the unlimited SimpleLogin addresses. The first surprise came when I tried to set up my e-mail client. Turns out that Protonmail does not offer SMTP/IMAP and there is no desktop app either (well, there is but it's in closed beta for ages). Using other clients requires installing and configuring protonmail-bridge (a sort of e-mail proxy). This is an acceptable workaround for PCs, however, it is complicated and often impossible to configure for web servers, in particular virtualized or hosted setups. I tried a few community alternatives to protonmail-bridge but ended up having to restart the services daily because the bridge would randomly crash without any warning or error. Support was next to useless. Taking days or weeks to reply with boilerplate text that had nothing to do with my case. Eventually, I decided to migrate all business-critical mail away from Proton. MXRoute offers unlimited custom domains (and a lot of other cool things Proton does not) for a lifetime price that is equal to a yearly subscription to Proton, so I went with them. I decided to cancel my Proton subscription to avoid being charged for another 2 years. Worst of all was what happened when I tried to cancel: despite having paid for 2 years, as soon as I canceled my subscription, I INSTANTLY and WITHOUT WARNING lost access to all premium features for the remainder of the period (about 1 year). This means that all of the addresses I created for custom domains were deleted (luckily I had already migrated them). It also meant that all of my e-mail clients stopped receiving or sending mail because protonmail-bridge is not available for free-tier... Even Google lets you use the remainder of your subscription when canceling... Even my SimpleLogin aliases are going to be disabled because - get this - since Protonmail bought SimpleLogin and bundled it with their product, aliases are disabled when you downgrade (instead of just restricting your ability to create more like SimpleLogin used to to). I begged support to convert my credit to a SimpleLogin or even a Proton subscription but they refused. My only option is to purchase a significantly more expensive monthly subscription for 5 months (instead of the 9 I had left). Maybe ProtonMail was at some point customer-oriented. But my experience with them has been the opposite: overpriced, restrictive, unfriendly money-grabbers. Which frankly leads me to question their privacy and security claims as well. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros zero-access encryption, unlimited SimpleLogin addresses, custom domains #### Cons - They force you to purchase their Drive, Calendar, VPN and Password Manager which means even the cheapest plan is very expensive compared to competitors. - There is no desktop app and using other clients requires installing and configuring protonmail-bridge (an e-mail server proxy) - The custom domains are useless because they do not offer SMTP/IMAP servers and protonmail-bridge does not work on any sort of virtualized webserver setup -> understandable because of the E2E encryption. - Their support is slow to reply and usually replies with boilerplate text that is not helpful or relevant. - I deactivated my subscription with 1 year remaining and instantly lost access to *all* premium features without any warning. #### Reasons for choosing Proton Mail Good reviews, privacy, SimpleLogin aliases #### Reasons for switching to Proton Mail Wanted a more private business e-mail that I could use also use for my websites. --- ### Secure mail - Overall rating: 5/5 - Reviewer: stefano s. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. using protonmail i feel my privacy level increased a lot. I think my messages are now secure! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like everything: security, graphics, GUI, ease of deployment, possibility to swithch from any other mail platform... #### Cons i can't find something i don't like.. i am really satisfied #### Reasons for choosing Proton Mail swiss based, encryption level..... i think it's the Signal of email world #### Reasons for switching to Proton Mail Because i needed an higher security level --- ### Useful and secure that comes with a price - Overall rating: 5/5 - Reviewer: Alexandra N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think its a great, secure tool. But very hard to use for non technical people. Love the VPN functionality, and the new storage. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love Protonmail. It is secure, I was an early user (due to having many geeky friends, who recommended it), but am hopelessly overburdened by the tech side of it. They have recently expanded by adding storage to protonmail, which was long needed. Their customer service that used to take ages is getting a bit faster as well. #### Cons I know it can do a lot, but if you're not a techie, you won't use a fraction of what is possible with the paid version- and that includes VPN, Proton bridge, etc. So if I want any changes to my account, email redirects or whatever else, I have to ask friends or my assistant to change it. Which- in case a protonmail admin has to fix something, can take weeks. It would be AWESOME if you had video tutorials for different needs! #### Reasons for switching to Proton Mail I only switched my business communication- protonmail is way more secure than gmail. --- ### Great for separating work email from personal email - Overall rating: 5/5 - Reviewer: Jena H. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love ProtonMail's default domain name options and the ultra-simple, clean interface of the app and web version. It's great to know that my work emails are secure from the start without having to dig deep into the account settings. I love having zero spam in my work inbox. #### Cons The search functionality could be improved, as I have trouble finding past emails based on keywords, whereas this is not a problem with Gmail. #### Reasons for switching to Proton Mail When I was starting out as a freelancer, it was very important for me to separate my personal email (Gmail) from my work email so that I could tell at a glance whether I needed to check it right away simply by looking at the notification icon on my phone's lock screen. ProtonMail has been perfect for this. --- ### A Near-Perfect Personal Email Provider - Overall rating: 5/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was an early adopter, and their apps and service have continued to improve over time. The free plan is good enough for a Gmail replacement, but the paid plans give you access to many other services like a calendar, file storage, vpn, and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This is an excellent option for your personal email account. No ads, and completely secure when emailing other Proton accounts. This service has also consistently improved over time and has grown into an entire suite of privacy focused services. #### Cons You lose most of the security when sending email to accounts outside of ProtonMail. #### Reasons for switching to Proton Mail ProtonMail doesn't scan my emails to serve up ads. --- ### Large storage drive - Overall rating: 4/5 - Reviewer: Pat B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Protonmail is very cheap to use for email hosting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ProtonMail is easy to create accounts and provides free storage drive for keeping data and files. #### Cons Protonmail is very easy to deploy and implement. --- ### A weird ProtonMail policy - Overall rating: 2/5 - Reviewer: Vasilis S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Until they blocked my email account because of a non-payment to the irrelevant VPN service I was very happy. The VPN is OK, having a secure core, not many servers as others but it's quite fast. My advice is - if you look for a VPN to check NordVPN, ExpessVPN, and ProtonVPN - they are all good. But IF you chose PROTON, make an account for VPN only and do not keep your important emails there because they are desorganized with accounts and better keep your mail separate from VPN in this case. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros End-to-end encryption. Easy to use interface with search feature working fast. You can send encrypted email even to Gmail or any other provider, but encrypting the contents with a password - and the recipient can open it in a browser. He can also reply in encrypted mode even without having a protonmail account. In paid plans, you can also add your company's logo and seamlessly integrate encrypted proton technology. They also offer the ProtonVPN service, unlimited that is the only one offering no-limit VPN up to today (April 2021). The customer service is fast, very polite, and educated. #### Cons 1. To make an account for ProtonVPN, you must first create an account for ProtonMail. Up to this - it's Okay. You may use both plans for free for years, and nobody will push you to move to a paid plan. BUT IF you move to a paid VPN service and for any reason, your card fails to renew the VPN, THEN they are ALSO blocking the INBOX to your email account until you pay for the VPN. I mean, they could stop the VPN or move you to a free plan, but to block email because you didn't pay the VPN... it's weird. 2. During registration, they push to put a credit card on the grounds to avoid spam. But there are other ways to prevent bots from making accounts. 3. do not encrypt subject lines but only the content of the email. 4. Subscription is relatively expensive compared to other providers. 5. Generally, communication with the support team is by Zendesk - an independent company. What about encryption here? --- ### Review of ProtonMail - Overall rating: 4/5 - Reviewer: Sahid K. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have a lot of fun using ProtonMail. Adopting it was simple and natural. With the benefits of encryption, all of its features are on par with or better than those of its rivals. I value how the business communicates its mission and sense of corporate responsibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ProtonMail makes the claim that it is more concerned with privacy and only retains the functionally essential logs. Since the shift, I've found that the advertising have become less relevant to the items I would want, demonstrating the seriousness with which they take privacy. Your official and private communications are well-secured using this technology. It offers a high degree of privacy. No advertising are displayed. #### Cons The free version offers a tiny amount of storage. UI appears to be a little antiquated. lacks contemporary email features. The expression "if you lose it, you lose your access is one recovery technique. #### Reasons for choosing Proton Mail Price for business email was high. #### Reasons for switching to Proton Mail Not enough benefits. --- ### Best Email Service Provider Yet - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use both Gmail & Protonmail but may move everything over to Protonmail in the near future! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Privacy and security-focused. We especially liked that images and attachments aren't rendered until we approve them, helping block unwanted trackers. Spam blocking features are excellent. Amazingly smooth and modern interface. #### Cons The only con I can think of is that the longer domain name makes it a bit longer to type or spell out when you choose to use @protonmail.com --- ### You start for free. Then you want to pay for it. - Overall rating: 5/5 - Reviewer: Angelo M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered It has helped me a lot in communications with local service providers that will only be contracted once. The interface is simple to use. And you can feel even in the free version, that you have a real quality product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The free version is very powerful, you have everything you need. However, in the pro version you have more storage space, the mail is faster and the technical support works great. #### Cons In some countries it does not work, you must use a VPN to be able to update the mail. Only in the free version, the delivery time is slower. Other email providers may restrict ProtonMail email delivery --- ### The most secure email service provider out there. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered The greatest benefit of using ProtonMail is that it is very secure. The UI is not clustered and is easy to view. Overall the experience with ProtonMail was good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Like many people, the most I like most about this product is the secured and encrypted email service. The user interface is very minimal and does not distract you. #### Cons You cannot search your emails by their content because the emails are encrypted. Many useful features are also locked behind a paywall. And you may not be able to use the email to sign up for other applications as it may not be supported. --- ### ProtonMail: My go-to email service - Overall rating: 5/5 - Reviewer: Kristjon C. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like ProtonMail for its security, simplicity, and lack of ads. With end-to-end encryption and servers in Switzerland, I trust that my emails are protected. Plus, the straightforward service doesn't sell my information to third parties. Overall, ProtonMail is my top choice for email. #### Cons One downside of ProtonMail is that it does not offer IMAP/SMTP service for free accounts. This means that if I want to use a third-party email client to access my ProtonMail account, I need to upgrade to a paid plan. --- ### A privacy focused email service - Overall rating: 5/5 - Reviewer: Ralph E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One thing that makes Protonmail unique is that it's privacy and security focused and also encrypted. The security it provides is it's greatest feature. So, if you are concerned about security and privacy of your mails, you might want to look at Protonmail, but otherwise you'd do just fine with any provider. They have an Android app which is the only client that I've ever been able to make use of to access the service, and you can use browsers too, apart from those, nothing else has worked when I tried on mobile phones. I guess it's for security reasons, and probably intentional. #### Cons The free version is limited in features. If you want to enjoy the complete features of the app, you probably need to upgrade. You can only have 3 folders for organising your mailbox in the free version. --- ### Ui friendly mail - Overall rating: 4/5 - Reviewer: anil I. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The most attractive feature of this product is its user interface which is both attractive and easy to use.The security is also good for this level pricing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most important function of any mail service provide is security and the proton mail provides highest security and military grade encryption. It user interface is a also friendly and easy to use which saves a lot of time. It email filtering system is also good makes spam mails go into bin #### Cons The storage limit can be increased even though we have to upgrade it. The features of different platforms doesn't needed to change and can be kept same. --- ### Proton Mail Sucks - Overall rating: 1/5 - Reviewer: Laura C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Proton Mail is Horrible they can ruin your company and business. This has been the worst company ever. There’s no customer service number. They ask for your info to open your account. I answered all of their questions and my account is still closed. I am still paying for the service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing that I can think of. It is cheap #### Cons Proton customer service is terrible. I can’t get a hold of anyone. There isn’t a phone number for me to call. They shut down my email and I answered their questions. I am going to look at transferring my email provider to someone else. I have sensitive information saved in my email and I told them that. They don’t care! --- ### Good second/backup email - Overall rating: 4/5 - Reviewer: Armin G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is easy to use. Has most features of famous email service providers. #### Cons The free storage is not enough. The graphical interface is very simple and doesn't have many alternatives. --- ### A Great Option if Privacy is a Value - Overall rating: 5/5 - Reviewer: Adam J. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As privacy online grows more important, I really appreciate the way that ProtonMail has built up a suite of products over time that are good value, feature rich and intuitive to use. Keep it up! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Proton is the privacy an encryption features. I really appreciate that while delivering a mail service that is top of the line for privacy, they've also really paid attention to usability and function as well. Both the mobile and web interfaces are intuitive, full featured, and easy to use. #### Cons Caring about privacy online takes a bit more effort, and proton mail is no exception. That said, they've done a great job to make it simple and user friendly, accessible to all. --- ### Security is everything - Overall rating: 5/5 - Reviewer: Gizem Erdem Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main difference of Proton mail from other email services is its focus on encryption. Sender and receiver cannot open encrypted mails. This is a very safe and beautiful system. Its interface is much better than other mail services. The theme is very beautiful and user-friendly. #### Cons Unlike other e-mails, it does not have a usual system. Because of this, it may be difficult at first, but after that it will be easy. --- ### Great customer experience, nice features. - Overall rating: 4/5 - Reviewer: Xhovana M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very useful features. Great customer experience #### Cons Ease of use- the platform I do not think it offers the best customer experience; Expensive prices for the upgraded plans. --- ### Smooth and easy...mostly - Overall rating: 4/5 - Reviewer: Alan T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy and smooth setup (up and running within minutes). Not such a fan of the overall layout (visually, not from an operational or functionality standpoint). Security and encryption features and functionality are great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to set up and use, with some very nice encryption and security features. #### Cons I don't like the "forced" connection to their VPN service. A little to much overlap for our comfort. Some issues occasionally with disconnecting and needing to login in. Lack of a clear policy in terms of using email address for marketing. ## More reviews [Next reviews](https://www.softwareadvice.com/email-security/protonmail-profile/reviews/?page=2) ---