ProtonMail

RATING:

4.6

(112)

About ProtonMail

ProtonMail is a web-based email management solution, which helps small to large enterprises securely sent emails between individuals by leveraging end-to-end and zero access encryption modes. It lets users build accounts along with automatic PGP key creation and management. Messages can be stored in an encrypted format, reducing the risk of access by third parties. The platform also allows employees to set up timers to self-destruct messages. ProtonMail offers integration with various third-party applications such as Microsoft Outlook, Apple Mail and more.

ProtonMail Pricing

Plus Plan - 4.00 € per month Visionary Plan - 24.00 € per month Professional Plan - 6.25 € per user per month

Starting price: 

€5.00 per month

Free trial: 

Available

Free version: 

Not Available

ProtonMail app switcher

ProtonMail Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ProtonMail

1 - 5 of 113 Reviews

Stone

Professional Training & Coaching, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

ProtonMail is a wonderful experience!

User Profile

Rachael

Verified reviewer

Farming, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Best looking UI for safer emailing

Perfect for scheduling emails and safer

PROS

Proton Mail has one of the best looking and easy to use UI. It comes with the Schedule send feature which allows me to draft and send messages later. This has proven critical feature that I often use in my daily emailing tasks. It allows me to stay in my communication schedules even when i am traveling.

CONS

The email storage is limiting to 500mb. I am not yet at the point of upgrading but still i feel this storage should have been bigger. Often i have to delete some conversations.

Jeffrey

Farming, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

The most lovable email provider available!

My experience has been 100% positive, I integrated my proton account with my custom domain and use it as my business email platform as well as for my personal emails.

PROS

Let me start by stating that I LOVE their clean smooth themes, I love the full featured message composer, I love the updated mobile app they released this summer, I love that I get absolutely NO SPAM, as well as no "promotional emails" There's tracker blocking built in, and best of all, Proton's stance is anti big tech! I love their generous storage allocation (15 GB) plus, every year they add an additional GB for free!

CONS

The only thing I wish was improved is the loading time when I open an email in the mobile app. Otherwise it's as close to perfect as any software service can get!

Reasons for switching to ProtonMail

I'm strongly against google's big tech stance & was irritated that they could track my every move, read my emails & worst of all, barraged me with targeted promotional emails! I knew there was a reason that their email service was free!

Kathleen

Research, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2021

Protonmail arbitrarily auto-bans paid and free users with SPAM BOTS

Basically, I can NO LONGER USE MY PAID OR FREE Protonmail accounts for normal correspondence, because (1) it isn't really private and (2) they shut you off if you send THREE emails or receive THREE emails that their BOTS don't like. And if you complain, they falsely accuse you of bulk mail and punish you by shutting you off again! Overall, while the "Old Protonmail" was useable in Windows XP Pro SP3 for several years, I tried repeatedly to sign up for their "free VPN". Had no success downloading their software for this, it always landed "corrupted". Moreover, there was a "catch". You had to access their VPN dash board from Windows 7 to set p your VPN for Windows XP! Forget it! Then there was their software for downloading your own emails to back them up. THAT never worked, either, despite several attempts. Basically, Protonmail is an expensive waste of time, and it would be nice if new competitors entered the market.

PROS

Not much any more. I liked the "Old Protonmail". Relaxing colors. Accustomed to the menus. And it had a better, easier-to-use folder creation function.

CONS

I pay protonmail $150 USD a year for two accounts, and I have a couple of free accounts as well. This is to wake you all up out there who think that Protonmail is PRIVATE. It is not private. They now have BOTS that read your incoming and outgoing email and SHUT YOU OFF for nothing, arbitrarily banning you from using your own account, alleging "bulk mail" when there is NO BULK MAIL happening. On 24 Sept 2021, I sent a total of 3 emails, 2 to a bishop in Canada, 1 to a show-host about an interview he had done with a lawyer. The next day, on 25 Sept 2021, I RECEIVED 3 autoresponders from another show because I had used the FORM at their own web site to send them comments on their show and links to information related to their show. PROTONMAIL SHUT DOWN MY ACCOUNT AND BANNED ME on 25 September alleging "bulk mail" for 3 incoming autoresponders that day and 3 outgoing emails the previous day. Then, when I complained about this outrageous abuse, they accused me of sending "BULK MAIL" and BANNED me again for 48 hours more immediately after I had sent one REPLY email to an incoming email. That's all it took. Nothing more than that to be BANNED arbitrarily by these little commie pea brains who use BOTS to read your mail, shut you down for nothing, and then allege "bulk mail". The shut-off described above was in a free account. But they shut me off also using bots and for no reason, meaning also arbitrary, in a PAID account at $75 USD a year a couple of weeks ago.

Reasons for switching to ProtonMail

Eyeball ache trying to read RED font on white glaring background.

stefano

Defense & Space, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Secure mail

using protonmail i feel my privacy level increased a lot. I think my messages are now secure!

PROS

I like everything: security, graphics, GUI, ease of deployment, possibility to swithch from any other mail platform...

CONS

i can't find something i don't like.. i am really satisfied

Reason for choosing ProtonMail

swiss based, encryption level..... i think it's the Signal of email world

Reasons for switching to ProtonMail

Because i needed an higher security level