--- title: "Virtru Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Virtru. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Virtru is a good fit for you!" source_url: "https://www.softwareadvice.com/email-security/virtru-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Virtru](https://www.softwareadvice.com/email-security/virtru-profile/) / Virtru Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-security/virtru-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-security/virtru-profile/alternatives/) # Virtru User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 39 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 25 reviews (64%) - 4 stars: 12 reviews (31%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - I also value this added layer of protection for email within the agency - to protect information at all times. - The ease of use - being able to click the toggle to turn encryption on and off is wonderful! ### Most mentioned cons - I am very unhappy with Virtru as they refused to refund our subscription when we decided to not move forward with them. - Another is issue is people to whom I send encrypted emails who do not have a Virtu account sometimes have difficulty opening emails. - Sometimes it takes a little while for messages to decrypt. If the recipient is not a user they sometimes have difficulty in opening emails. ## Virtru customer reviews Showing reviews 1-25 of 39 (page 1). ### We've recently started using Virtru and it's been great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros My company's HR department recently started using Virtru for encrypting gmail correspondence that contains sensitive employee information, and it is very intuitive to use. #### Cons Having to onboard users with following a link in an email can cause concerns for the end-user in some cases, but this is easily overcome. --- ### Use of Virtu in Mental Health - Overall rating: 5/5 - Reviewer: Lonnie M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been good using Virtru in our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our Agency utilities Virtru to encrypt our emails that contain protected health information. For the most part this is effective tool, it is easy to use for the user. I like the feature that if you accidentally send it to the wrong email that you can retract the email without worry about HIPAA violation. #### Cons Some of the providers that we send our enrypted emails to have trouble opening them epscially if they are using IPAD for email so I wish this could be resolved. --- ### Not that Functional - Overall rating: 3/5 - Reviewer: Maricel G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It’s function to secure privacy of my email was not relevant for me. Other recipients (does not have virtru) outside my company is having hard time accesing my email though my email is intended for all the recipients. There are still other software which is better than this. #### Cons I don’t like that when virtru is enabled I still have to click another botton in order to send my email. It took longer to load the email before I can read which is not helping for me. --- ### EASY solution for HIPAA-compliant emails - Overall rating: 5/5 - Reviewer: Lance C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Product is GREAT for ease of use. Customer support is some of the most prompt, knowledgeable, courteous, and helpful I've ever encountered. That makes up for the rare times when VIRTRU gets cranky, LOL! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use VIRTRU with OUTLOOK Desktop; with one click of a button (or none, using the default setting) ALL emails are encrypted AUTOMATICALLY and received, decrypted AUTOMATICALLY. No extra steps - very time-saving!! #### Cons VIRTRU will, at times, save the email you though you sent to the DRAFTS folder without alerting you that it has done so. We chose to accept that anomaly and simply work around it; we moved out DRAFTS folder so that is visually right above our INBOX. That way, you never miss that that anomaly happened. --- ### Email File securely with Virtru - Overall rating: 5/5 - Reviewer: Taraiya D. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, the ability to send communication within file exchange is nice. #### Cons The software is fine, I'm not sure if it is the software itself or network issue but sometimes depending on the file size, the decryption process make take a little longer than others. --- ### Functional Encryption to Keep Your Data Safe! - Overall rating: 5/5 - Reviewer: Tess Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Virtru allows us to include multiple elements of PHI in our communication without concerns that HIPAA will be breached. Our IT department thoroughly vetted the product and we're confident that Virtru provides compliance we can depend on. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use product. I've encountered few issues with recipient access to encrypted e-mails. At-a-glance confirmation that Virtru is enabled or has been utilized on an e-mail thread. #### Cons Did experience a .dll conflict with an older version of Windows but no issues since then. --- ### Virtru Review - Overall rating: 5/5 - Reviewer: Denise T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, within the last two and half years that I’ve been using this extension on google for my job, I haven’t had any trouble with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is easy to use and install. It’s a safer way for us to send patient information by sending referrals through emails instead of faxes. #### Cons The thing I like least about this software is that it is harder to open up emails on other devices other than a computer. --- ### Only encryption tool i use. - Overall rating: 5/5 - Reviewer: Betsy S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that you can have Virtru added to your outlook and it takes only 1- click to encrypt your emails. Local govt. agencies use it as well which makes it more convenient. super easy to add to your gmail as well. #### Cons some times it detects random numbers in the emails and asks you to encrypt unnecessarily, but you can also disregard this message and send your email without encryption if not needed. --- ### Great Product - Overall rating: 5/5 - Reviewer: Todd S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They have been great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simple and easy integration... No need to change MX records or alter hosting options. #### Cons PLEASE bring back support for Firefox... Not everyone enjoys Chrome. #### Reasons for choosing Virtru Simpler install path, quicker deployment and less overhead on IT staff. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are healthcare and Virtru makes our emails HIPAA compliant. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very simple to use and can be used with any platform. #### Cons Sometimes it takes a little while for messages to decrypt. If the recipient is not a user they sometimes have difficulty in opening emails. --- ### Quick & easy - Overall rating: 4/5 - Reviewer: Sylvia M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very simple to set up your account, and outgoing message. Extremely easy to activate/deactivate the encryption for each message. #### Cons You need to log into the website in order to see if a message has been read. It would be better if you sent an email notification when the message is read by the recipient. --- ### Secure data - Overall rating: 5/5 - Reviewer: Ilan F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it, it is solid and reliable and makes my professional life easier. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros In the legal world securing and encrypting our date is a must. Virtu makes that possible and allows us to transmit information and limit the ability to transfer it further. #### Cons The interface is not easy to use. I thought it would be more intuitive than it is. That being said it is improving all the time --- ### Easy to use - Overall rating: 4/5 - Reviewer: Johnna B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with virtru was pretty neutral. There was not anything overly amazing about it. And as I mentioned, I was not involved in the buying decision and do not know the cost or value #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros What I liked most about virtru is that it wasn’t too difficult to set up on my gmail email account. This software was something I was told to start using, so I do not know what its cost was. #### Cons There was not really anything that I did not like about the software. Sometimes when a large attachment was on the email it took a while for virtru to verify the attachment before sending. --- ### Terrible Customer Experience - Overall rating: 1/5 - Reviewer: Joel S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am very unhappy with Virtru as they refused to refund our subscription when we decided to not move forward with them. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Originally this product had what we wanted regarding auditing for email encryption. We were able to see if an email was read and could revoke access. #### Cons You could not see a full string of an email when receiving a reply to an encrypted message. Totally hindered our business. #### Reasons for switching to Virtru We wanted better auditing capabilities for sent email. --- ### Program Manager - Overall rating: 5/5 - Reviewer: Sheena L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros protecting emails from scammers, it helps alot #### Cons turning it on and off, makes for mistakes --- ### Pleased - so far so good - Overall rating: 4/5 - Reviewer: Erica J. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Virtru for 3 years and primarily send medical records to patients. Overall, it's been very positive but as I mentioned, we have had to develop clear instructions to make it more user friendly for our patients and partners. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pros: - it's easy to set up and train new team members to use. - when toggled on/off it's very clear with the color change which setting you have it on - it is a simple process to revoke an email. I like that you don't need to visit the dashboard to do so - I reached out for customer support and received timely responses #### Cons Cons: - Sometimes there is an issue with attachments. I have heard from many recipients that they have difficulty accessing them and it's not obvious to me as the sender why this happens - the messages often go to a spam or junk folder - it's not always clear when an email has been accessed - there isn't an option to export or easily filter messages in the dashboard - once you have accessed a secure message it's easy after that, but it can be confusing for first time users. I have had to start sending instructions about how to retrieve the passcode, but it results in frustration from time to time. patients just want to read their message. they don't want to jump through hoops to do it. - if sending from an alias, you cannot tell which person read it --- ### Protection Made Easy - Overall rating: 5/5 - Reviewer: Christian M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are in the mental health business and have the confines of HIPAA to pay attention to. Virtru is a product that allows staff to deliver sensitive reports to other medical providers in our area in a secure manner. I also value this added layer of protection for email within the agency - to protect information at all times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The extension into Chrome and working seamlessly with Gmail is wonderful. The ability to set controls and even making sent mail disappear after 10 days is outstanding. I value that everyone receiving can easily open our encrypted email and not have to deal with another user ID and password. This product is very sophisticated. #### Cons Once in a while the extension disappears from Chrome. I have had a number of employees suddenly no longer have Virtru installed and wondering how to get it back. While not that hard to "reinstall", it is bothersome that this occurs. #### Reasons for choosing Virtru The ease of use to apply encryption and the controls that give even more control over the email (e.g. blocking any forwarding). I also wanted something easy for receiving clients that would not require an "account". --- ### User friendly encryption - Overall rating: 4/5 - Reviewer: Matthew C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a pretty solid product. There are some hiccups here and there, as is the case with anything, but I am happy with the experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use. All you need to do is click a button and you are good to go. It seems pretty secure and, by and large, it is a reliable program. #### Cons Occasionally, Virtu will lag or not work at all. I was ready to write this off as me having issues with my own bandwidth, but my colleagues working from home would tell me they were having similar issues at the same time. Another is issue is people to whom I send encrypted emails who do not have a Virtu account sometimes have difficulty opening emails. I don't know if this is because of user error on their end, software error, or if the instructions for non-account holders are difficult to follow. --- ### Encrypted emails all from your inbox! - Overall rating: 5/5 - Reviewer: Kyle F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Virtru is my go to email encryption solution. It really give peace of mind when you need to send sensitive information #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Alows you to send encrypted emails natively inside gmail inbox. This will also encrypt any attachments you add also! #### Cons Since this is essentially a browser extension there are some weird bugs that happen, but most of these are dealt with a simple off and on of your browser. --- ### Virtru gives us peace of mind when sharing patients private information! - Overall rating: 5/5 - Reviewer: Heather L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Virtru has been a good one. I would recommend to any medical facility to use Virtru to protect their patients private information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Virtru is very user friendly. I have not had any problems at all with this software. I love that it allows for us to send our patients private information safely and securely. #### Cons Every once in a while we will have a recipient state that they cannot open up the attachment that we have sent through Virtru but that is not very often. --- ### Virtu Power User Review - Overall rating: 4/5 - Reviewer: Lakesha H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Virtu has been good. The huge benefit that I get from this feature is the ease of encrypting my e-mails. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The Virtu icon feature that’s contained within the composed e-mail is most impactful. With a click of a button, I’m able to encrypt my e-mails. I enjoy the reminder to secure or not secure before sending my e-mails. #### Cons The feature that I least like about the software is when I’m replying to a sender’s e-mail, as soon as I hit reply the message from the sender disappears. It’s annoying because I like to see the message from the sender below my reply message so that I can respond to all their questions without having unlock the message from the sender, wait to receive an e-mail for verify myself, then receive a pop-up of the sender’s e-mail again. So I’m opening the same e-mail twice. --- ### Convenient and easy - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love virtru because it is so easy and accessible and secure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love that this is integrated directly into my outlook so when I create a new email all I have to do is click the virtru button and it sends my email encrypted. I can also search for previous emails specifically sent with virtru within outlook. #### Cons There have been a few instances when I have used virtru to send emails outside of the organization and the recipients were for whatever reason unable to open the message or attachment. I'm not sure if it was due to user error or not though. --- ### Excellent Software, Questionable Terms of Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The software performed its job well using our Google Apps account and allowed us to sign sensitive HR emails and documents. We recently discovered, however, that there is a free version they offer that meets all our basic emailing needs. #### Cons You need to cancel with 30 days notice or they force you into another year of service. So if you're paying be careful with giving proper notice. We never received the "reminder" email and only received the actual invoice once the term expired. Kinda convenient, right? Because of this experience, I can only recommend their free solution. --- ### Convenient - Overall rating: 5/5 - Reviewer: Hannah J. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I appreciate that Virtru can be integrated into my Outlook and can autodecrypt without requiting a password on a separate window each time. Saves lots of time and frustration! #### Cons I wish I could view previous emails in the thread more easily. When an email I am responding to is long or has several parts, I often have to paste it into my response so I can remember what I'm responding to. --- ### We love it - Overall rating: 5/5 - Reviewer: Heather R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We will continue to use them! They work seamlessly with Gmail. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of use - being able to click the toggle to turn encryption on and off is wonderful! #### Cons Feedback from recipients of encrypted emails is that it doesn't work well with Outlook. ## More reviews [Next reviews](https://www.softwareadvice.com/email-security/virtru-profile/reviews/?page=2) --- Virtru Reviews, Pros and Cons - 2026 Software Advice