All BrandMail Reviews

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Brian

Verified reviewer

Security and Investigations, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Unmatched Customer Service

Their exceptional customer service is highly attentive and responsive.

PROS

-BrandMail ensures a consistent, high-quality branding experience across my organization. Integrating the brand in email correspondence with clients reinforces the value of our organization.-Before BrandMail, employees had multiple variations of email signatures that created an inconsistent brand image to clients and potential customers. It degraded the value of our company brand. BrandMail resolves that issue with a consistent brand image.

CONS

BrandMail has proved to be a solid platform with attentive and responsive customer service.

Micky

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Literally everyone should be using BrandMail!

1. Keeping our branding consistent in all emails (and not giving team members the opportunity to mess things up) 2. Keeping our most up-to-date materials in one place for simple attachment 3. Saving team members time by using mail templates and not forcing them to go to a specific website to copy/paste scripts

PROS

I've been trying to figure out the best way to verbalize the way I smile whenever a new employee thanks me for their beautiful signature and I know that they won't be able to break it no matter how hard they try or cheer when my [SENSITIVE CONTENT] says that it's a real game changer to be able to have all our most updated attachments right there in her email instead of forcing her to search for things in SharePoint or giggle when I upload a new email template to make tech support's job easier, so basically what I'm saying to you in this massive run-on sentence is that you will experience real joy from using BrandMail. I promise.

CONS

If you're one of those people who doesn't read an instruction manual, like me, it will take a while to learn and retain everything you need to know. But the leadership team is always there to answer questions (even when the time difference means they're answering questions at 10pm their time!) and the Knowledge Base is expansive.

Reasons for switching to BrandMail

WiseStamp couldn't do everything I needed it to do.

Danielle

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Game Changer!

Our experience has been great! From our first meeting through training it has been a pleasure. Everyone we've worked with at BrandMail has been kind, helpful, and easy to work with. They are not just a business - they know what they are doing and know their product very well.

PROS

BrandMail is truly a game changer for businesses. We shopped pretty much every email signature company and ended up here. They offer an amazing product that truly serves a benefit to your business. The idea is to work smarter and not harder. BrandMail is exactly that. It allows you to spend real time on your work rather than the technicalities that keep you away from completing the task.

CONS

Nothing! There is nothing that I don't like.

Reason for choosing BrandMail

They offered the package for the price. They had more benefits that would be a great resource for our business.

Dominik

Automotive, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

1

Reviewed March 2022

No compatibility on Mac

PROS

Looks professional. In terms of use on Windows in Firefox it works out well

CONS

It doesn't work out with Microsoft Outlook on Mac

Vendor Response

Dear Dominik, I believe you have reviewed the wrong BrandMail. We do not have any clients in your space, nor any users named Dominik. Our product is also not browser based. Kindly check the product reviewed. I think you are looking for the Australian BrandMail product.

Replied March 2022

Nabila

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Efficient & Professional: My experience with BrandMail

PROS

Customization: BrandMail provides users with a wide range of customizable templates and branding options to ensure that emails are on-brand and visually appealing.Deliverability: With advanced spam and fraud filters, BrandMail ensures that emails are delivered to the intended recipients, making sure that important messages don't end up in spam folders.Analytics: BrandMail provides detailed analytics, allowing users to track the success of their email campaigns, including open rates, click-through rates, and more.Regarding ease of use, BrandMail is known to have a user-friendly interface, making it easy to navigate and create email campaigns without needing any technical skills or expertise. Additionally, integration with existing processes is also considered easy, as BrandMail provides seamless integration with popular CRMs, marketing automation tools, and other third-party applications.

CONS

Not being able to produce email campaigns through the software is slightly frustrating, there is limited capability in this area… we would love to house quote robust templates for areas such as internal communications and staff awareness campaigns. At this time, email templates are not built in HTML which means creativity is limited.

Reason for choosing BrandMail

I met with Paula in her very early days of starting BrandQuantum and to be part of her journey of pivoting this business has been a true honor to be part of!

Reasons for switching to BrandMail

Enterprise wide decision to purchase BrandMail at an enterprise level.

Eben

Telecommunications, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Excellence in Service

From the onboarding, there was always communication between the technical and the client, we love the response times when we do have questions, they were answered fast

PROS

The signature features are incredibly up to point, think the key feature is that our emails signatures are ALWAYS showing up correctly, if we need to edit our signature we can do so with ease

CONS

There is nothing we don't like about this software, It just works the way it should and intended to be

Reason for choosing BrandMail

The interaction from the sales department, and the turnaround time

Kirsten

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

We LOVE BRANDMAIL!

We have had a great experience from start to finish. We love the design and ease of use of the email design system.

PROS

We love our Brandmail signatures. Our clients and suppliers have complimented us numerous times; they give our business and branding such a professional look.

CONS

We cannot complain about anything, happy with Brandmail.

Reasons for switching to BrandMail

We wanted something with QR code functionality.

Michael

Banking, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Brandmail is The Best

Brandmail is very good. Everyone loves it, even the Exchange Server Administrator!

PROS

Very good support from [sensitive content hidden] and her team, both pre and post sales support is awesome. [sensitive content hidden] can jump in there and help with feature additions. Even from South Africa, there is very support, they are very good about supporting business users in other timezones, even when there is a 12+ hour difference. The brandmail outlook plugin works great. It works great on everything from self hosted/on-premise exchange to Office365. It's very easy to roll out. There are no changes required of your Exchange Server, you only need to install an add-in into Outlook.

CONS

MFA is terrible. Very annoying. Everyone hates it. Setting up Admin users. Everyone hates that too.

Vendor Response

It has been an absolute pleasure working with you, Michael! Your feature requirements keep us on our toes, and we are always here to help. Thank you for your ongoing support ;-)

Replied April 2023

Sihle John

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

i-Chain & BrandQuantum Marriage for The New Ages

Nothing but the best professional and courteous as well as experienced filled demonstration of the product by the BrandMail team. It is what captivated our love and interest for the product.

PROS

All Features demonstrated by the Awesome BrandQuantum team were all value adds that we shall use as i-Chain.

CONS

None to report on at the present moment as we are still riding the awesome journey.

Reason for choosing BrandMail

When you have met the best in the market nothing requires it to be compared to anything. It has proven to work and the results will bare the fruits that i-Chain is looking at reaping the rewards from.

Vendor Response

Thank you so much, SJ! May your business go from strength.

Replied April 2023

Merel

Renewables & Environment, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2023

Pleased with this choice

We are rebranding, we also wanted to manage signatures better. After searching for a while I came across BrandQuantum, they offer a suitable solution for every taste. I am also very happy with the banners they help me design. I think the price/quality ratio is really tremendous.

PROS

From the first contact, I noticed the dedication of BrandQuantum's team. I have rarely worked with a company that was so helpful and prompt. I am extremely impressed with the personal attention and thoughtfulness in our process.In addition, the product is easy to use, very clear and has a nice look and feel.

CONS

Nothing. So far, I have not experienced any downsides.

Reason for choosing BrandMail

The personal approach from BrandQuantum.

Peter

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Email Branding solved!

PROS

We had email branding challenges for a long time, having tried multiple products over the years we were finally introduced to the BrandMail team. My organizations email branding issues are a thing of the past. The product is easy to deploy and use and does everything it promises to do. Having multiple mailboxes for different companies has always been a branding issue, BrandMail has solved this for me as well. The ability to have a central location for all our templates and client facing documentation has made our organization more efficient and helps to ensure we met our compliancy obligations by always having access to the latest documents. The ability for an organization to always ensure they are using their latest documentation is going to become more important with the imminent implementation of the POPI Act. The BrandMail team are a pleasure to deal with on all levels. From design, to support and administration they have always been prompt and efficient. The team listens to feedback and suggestions. I have seen one of our feature requests implemented in the product in short time.

CONS

There is nothing within the product that I dislike.

Reasons for switching to BrandMail

Exclaimer wasn't solving all our issues and I found the lack of customization to be a challenge. It also didnt solve our central document repository requirement.

Vendor Response

This means so much from such an experienced IT professional. Thank you so much for your support and for walking with us on this journey. Your input has been invaluable.

Replied December 2021

Philippe

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Email management done right

Just fantastic and easy to manage and maintain.

PROS

Centralised control of ALL our signatures in the same back-end as BrandOffice has made the management of content and assets that much easier where they are shared. No user can make their signature pink and Comic Sans anymore and we can control our campaigns at a granular level. The two BEST parts for us are the analytics on usage and deep dive data on the emails sent, and the BrandMe page. We have seen very many click throughs to BrandMe which means people are storing our contact information and having a great experience doing so.

CONS

Honestly, similar to BrandOffice, no cons at this point.

Reason for choosing BrandMail

We found that apples for apples Rocketseed could not deliver the depth of functionality nor could it match the price based on this. We also contacted customers using Rocketseed to unpack their experience in our investigations.

Vendor Response

Dear Philippe, thank you so much for your great insights on BrandMail and we are so pleased that you have been able to get such value from our application. We look forward to you working with us and helping us test all the new features we have in the pipeline.

Replied June 2020

Yentl

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Managing your brand with ease

PROS

The Brandmail solution great and really easy to use. With the click of a button, changes and updates can be made, which automatically pulls through to all staff emails. The software made it possible for us to ensure brand consistency and professionalism, creating brand recognition and leaving a lasting impression at the end of each email we send. The email banners allow us to promote new products/offers with the added benefits of adding click through links to the relevant offers. Our marketing team have peace-of-mind knowing that the latest company documents are saved on the toolbar. This also allows the staff to be more efficient by adding relevant documents to their emails with just a few clicks. On top of this excellent product, BrandQuantum provides fantastic customer service and always willing to assist. It continually improves, adding additional features that are meaningful to your business.

CONS

We don't have any cons about the software at this point.

Vendor Response

We value this passionate and enthusiastic team! Always willing to work with us on new features and enhancements. Thank you for your ongoing support and total brand partnership.

Replied December 2021

Nathan

Verified reviewer

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Local Nonprofit Steps Up Branding Game

PROS

Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who has updated their signature and who hasn't. BrandMail has saved me so much time because everything is automated and all the staff have to do is click the sync button (if I forgot to push a manual update). Their customer service is top notch and I feel like an individual and not just another "client". I am more than a client with BrandMail and BrandQuantum, I feel like myself and our agency are part of their family. BrandMail has allowed me to focus more on fundraising, engaging our community and helping end HIV in our community!

CONS

So far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.

Reason for choosing BrandMail

We chose BrandMail and BrandQuantum because of their pricing, customer service and responsiveness to my inquiry and questions. Their attention to detail is top notch and I am just blown away by their dedication and passion to helping nonprofits and other companies with their brand. I plan to tell all our partner agencies about them and encourage them to also join.

Vendor Response

It has been an absolute joy to support you and your team, Nathan! Keep up the wonderful work that you do, and we will always be here to lend a hand in whatever way we can. So pleased BrandMail could play a role in the meaningful work that you do ;-)

Replied December 2021

Sarah

Banking, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

BrandMail for the win!

10/10. The software is brilliant, and the team are a dream to work with.

PROS

My involvement on the backend of BrandMail has intensified fairly recently and I'm just blown away by the software's capabilities. It's also great that if you can work closely with the BrandQuantum team to solve for some bespoke requirements - the customer service is outstanding in this regard. I don't believe that we are using all capabilities yet and look forward to exploring them more to simplify processes for our staff even further.

CONS

I have had a very steep learning curve over the last few months when it comes to BrandMail's capabilities and am blown away by everything I'm being taught. It's hard to fault something that you never knew existed, or realised that you actually needed it - but didn't know you had the need in the first place.

Joe

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY