What are BrandMail users saying about the software?

Local Nonprofit Steps Up Branding Game

Pros

Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who has updated their signature and who hasn't. BrandMail has saved me so much time because everything is automated and all the staff have to do is click the sync button (if I forgot to push a manual update). Their customer service is top notch and I feel like an individual and not just another "client". I am more than a client with BrandMail and BrandQuantum, I feel like myself and our agency are part of their family. BrandMail has allowed me to focus more on fundraising, engaging our community and helping end HIV in our community!

Cons

So far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.

Our review on Brandmail

We can give a more professional aspect just by sending e-mails. We also can promote our products without being labelled as “spam” by using smart banners about our products. The possibility to automatically insert them in e-mails containing text, photos and a link to our product site is a life saver.

Pros

Simplicity, ease of use. Professionalism, predisposition and awesome fast support.

Cons

I'm not a fan of installing add-ons on Outlook because of performance or speed decline. But I can live with that.

Email Branding solved!

Pros

We had email branding challenges for a long time, having tried multiple products over the years we were finally introduced to the BrandMail team. My organizations email branding issues are a thing of the past. The product is easy to deploy and use and does everything it promises to do. Having multiple mailboxes for different companies has always been a branding issue, BrandMail has solved this for me as well. The ability to have a central location for all our templates and client facing documentation has made our organization more efficient and helps to ensure we met our compliancy obligations by always having access to the latest documents. The ability for an organization to always ensure they are using their latest documentation is going to become more important with the imminent implementation of the POPI Act. The BrandMail team are a pleasure to deal with on all levels. From design, to support and administration they have always been prompt and efficient. The team listens to feedback and suggestions. I have seen one of our feature requests implemented in the product in short time.

Cons

There is nothing within the product that I dislike.

No compatibility on Mac

Pros

Looks professional. In terms of use on Windows in Firefox it works out well

Cons

It doesn't work out with Microsoft Outlook on Mac

Perfect for everyone

Fast and nice support. Allways there to help you and in case, something isnt working, they fix it quickly.

Pros

It is easy to use, easy to install and i works just perfect on every Computer in our organisation.

Cons

Nothin. Time by Time new features where implemented. You wont miss these untill you used them once.

Email management done right

Just fantastic and easy to manage and maintain.

Pros

Centralised control of ALL our signatures in the same back-end as BrandOffice has made the management of content and assets that much easier where they are shared. No user can make their signature pink and Comic Sans anymore and we can control our campaigns at a granular level. The two BEST parts for us are the analytics on usage and deep dive data on the emails sent, and the BrandMe page. We have seen very many click throughs to BrandMe which means people are storing our contact information and having a great experience doing so.

Cons

Honestly, similar to BrandOffice, no cons at this point.

You can send a Email or you can send a REALLY GOOD email

Simply to implement Solves a lot of problems ( cohesive communication outside) Is there but you are still concentrated writing your Email And the best part is the support.

Pros

The Software is very easy and intuitive to use. The usability is just perfect. You don't need to be a IT guy to use it. And the best feature of this software is that the people behind it have made it with love and you can see that when you will get it touch with them.

Cons

Until now nothing is really missing. I'm very happy to see the Apple version soon :)

Easy to install within the organisation and easy navigation through the admin console to setup

Pros

Easy to use, everything was there within the outlook add-in

Cons

There was no Cons in using this application

BrandMail for the win!

10/10. The software is brilliant, and the team are a dream to work with.

Pros

My involvement on the backend of BrandMail has intensified fairly recently and I'm just blown away by the software's capabilities. It's also great that if you can work closely with the BrandQuantum team to solve for some bespoke requirements - the customer service is outstanding in this regard. I don't believe that we are using all capabilities yet and look forward to exploring them more to simplify processes for our staff even further.

Cons

I have had a very steep learning curve over the last few months when it comes to BrandMail's capabilities and am blown away by everything I'm being taught. It's hard to fault something that you never knew existed, or realised that you actually needed it - but didn't know you had the need in the first place.

BrandMail empowers employees to deliver a consistent brand experience

We have had a fantastic experience with the BrandMail team thus far. The Brandmail team are always super efficient and flexible to meet our business needs!

Pros

BrandMail is so easy to use and the consistent branding that appears across all emails is fantastic. BrandInsight provides useful information into which campaigns are working, who is using the solution and what solutions they are using the most. This is particularly important for our business which relies on email as a key communications tool for engaging a large member base.

Cons

We are happy with all Brandmail functionalities and service received!

Brandmail is an amazing product

Pros

Both brandmail and brandoffice are highly effective and make sharing brand aligned templates with the entire organisation very easy. The brandmail banners also serve as a great advertising tool and drive measurable engagement. Integration with our organisation wasn't easy due to our stringent security requirements however the BQ team worked closely with our IT teams and managed to make it work.

Cons

The daily login and authentication process can be tricky at times once one changes their password.

World class staff with emphasis placed on service.

Fantastic support team. Quick turn-around times and assistance on all enquiries. Always providing alternative solutions to alleviate pressure and get work done accurately and efficiently.

Pros

The ability to easily add or update new signatures. Upload static or rotating banners.

Cons

Nothing comes to mind at this moment in time as I have only positive feedback regarding the brandmail software and its usage.

BrandMail - Best for the Best

I have been very impressed with the can do attitude from BrandQuantum from our first encounter. There after we have just been blown away by positive and ground-breaking ideas/technology. BrandMail has been an absolute delight to role out as it works seamless. If your company offers BrandQuantum the opportunity you won’t be disappointed, I rate BrandMail as one of the easiest yet professional software deployments that I have done in my career.

Pros

The ease of use/install. Standard controlled signatures

Cons

Nothing found as yet, keep up the good work

Maintaining a Professional Brand directly from your E-Mail Client

Pros

The direct integration within Outlook allows the whole Business Unit to send excellent looking email that presents the Company brand in a professional manner. Long gone are the days when each user had to set their own signature within Outlook, having to edit HTML files and burdening the Helpdesk with instructions. As the signature is dynamic, it attracts attention from the receiver.

Cons

Initial Sync is extremely long due to the size of the library of files that needs to be downloaded. During the sync the Outlook is unusable, initial sync should be able to be performed in the background.

Brandmail Review

Above and beyond the product, the Brandmail team have been great to work with: from understanding our business, and our requirements, to being supportive, flexible, and proactive in helping us achieve our goals. We look forward to continuing working with them and exploring new products and functionality.

Pros

Brandmail by the team at BrandQuantum has been a great addition to our software toolkit. The deployment of consistent high quality email signatures, focused banners and brandme pages were incredibly important for a new organization starting up and building brand consistency. From a technical perspective, the seamless integration with Microsoft Outlook, mobile support, SSO support and centralized deployment and management were key factors in selecting and rolling out the Brandmail product.

Cons

Nothing to report .

BrandMail Signatures

Pros

Consistent Signature design for all users Ease of Deployment even for multiple users within Outlook Brand Me page with Information & Contact details Excellent customer service

Cons

Having used this product for the last few months, I have nothing negative to say

Great product; outstanding customer service

BrandMail solved a thorny marketing communications problem for us brilliantly. We haven't used all the ancillary features of the software yet, but I'm sure we'll explore them.

Pros

We have a complex email signature with several pictures in it. It often would become completely mangled on the recipient's end. Brandmail completely solved this problem, and the signature appears consistently professional regardless of the platform.

Cons

I'm not the tech-iest person and the setup and management is a little fiddly. But the customer service is so outstanding that it really obviates this concern. They will literally walk you through more complex things or even do them for you. They are also incredibly willing to adapt to your company's unique requirements, and our situation was really demanding, with multiple signatures and variations required.

Managing your brand with ease

Pros

The Brandmail solution great and really easy to use. With the click of a button, changes and updates can be made, which automatically pulls through to all staff emails. The software made it possible for us to ensure brand consistency and professionalism, creating brand recognition and leaving a lasting impression at the end of each email we send. The email banners allow us to promote new products/offers with the added benefits of adding click through links to the relevant offers. Our marketing team have peace-of-mind knowing that the latest company documents are saved on the toolbar. This also allows the staff to be more efficient by adding relevant documents to their emails with just a few clicks. On top of this excellent product, BrandQuantum provides fantastic customer service and always willing to assist. It continually improves, adding additional features that are meaningful to your business.

Cons

We don't have any cons about the software at this point.

Brandmail - An excellent product!

Seemless, profesional and easy to navigate.

Pros

I love that it makes updating and editing a breeze. The professional look and feel reinforces our brand and reflects our need to remain relevant and attractive.

Cons

I look forward to the MAC version. Nothing negative to mention otherwise.

BrandMail email solution

I have found the support to be excellent and the staff quick to assist and to answer any questions. Being able to manage the system myself is also great as I can make required changes directly and the system updates and sync's easily. I haven't yet explored all the features offered but intend to do so.

Pros

BrandMail is easy to set up and updates automatically so that I don't have to worry to do everything manually. The email signatures across the school are now tamper-proof and consistent with our brand. I enjoy being able to update and edit as and when necessary and the customised email banners are excellent! The banners allow email signatures to be phase-specific and I can run different campaigns across the phases. The banners are also able to alternate automatically so each signature can have more than 1 banner.

Cons

It took a bit of time to get everything set up initially as I needed my IT department for this. The support from BrandQuantum was excellent though, and they worked with my IT team to get things running smoothly. You currently can't see your email signature when sending an email from your mobile phone. The mail sends with the signature but is not visible to the sender. This is a bit frustrating as users often sign off their emails not realising that the email signature is attached.

Consistently branded emails every time

Pros

BrandMail combines branding expertise with an easy to use software solution that delivers professional, on-brand emails with beautifully designed email signatures. A great benefit for me is being able to see my email signature on every email before I send it, which means my emails don't get blocked by recipients spam filters and every email I send aligns to the brand standards. I love my BrandMail signature.

Cons

No cons experienced as the software is seamless and integrates into Outlook so well.

Great email software

Overall experience has been fantastic, the product is efficient and effective and the maintenance of it is easy.

Pros

The easy way that you can change the design of an email signature to change the brand as is rquired. At the click of a button you can have a newly branded signature without even doing anything as a user.

Cons

The only thing I don't like is that you can't click on the signature and be able to call or email directly from the link there.

Exceeded expectations!

Having used Brandmail myself before the rest of the organisation has, I foresee it address many challenges such as inconsistency in our brand identity as far as email brand etiquette is concerned. I look forward to seeing a more synchronized and consistent way of communicating with our internal and external stakeholders.

Pros

I love how synchronized the software is and that I don't have to worry about editing detail each time I write or respond to an email.

Cons

Integration with our business processes made it quite difficult for installation. It would be interesting to have an option or a product being developed for organisation's to fully own and manage given the significant monthly subscription costs presented to us - being a Government entity, it would be a challenge or impossible to maintain such a subscription.

Brandmail Review

Overall experience with the product and company has been fantastic - their support tends to be same-day resolution.

Pros

Brandmail offers digital signatures and the ability to load collateral and NB documents right into the outlook menu toolbar for easy accessibility. It also has a host of other features like mailer templates for campaigns and the ability to save time with pre-populated, repeatable mail templates.

Cons

There isn't much I don't like. It would have been nice to have a mail tracking feature (opens, reads, click-throughs) but I guess that is bordering on campaign management software.

JSE happiness

Great experience

Pros

Proven and tested and works well with microsoft

Cons

the orientation and sometimes outlook will not operate as Brandmail has not updated