All Opensense Reviews
1-15 of 15 Reviews
Sort by
Eddie
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easy to use, intuitive tool
We've addressed some brand awareness issues that Opensense have helped with solving. Also, it's provided additional channels to push our marketing messages. We utilise the tool around events and other campaigns that we'll be running throughout the year. It's a really useful tool.
PROSOpensense's strengths lie within the usability and interface of its tool. It's easy to set up and you'll soon find yourself navigating around the dashboard in no time. The design studio itself is very intuitive to use (provided you're good with HTML) and everything is self explanatory. The marketing function itself allows you to easily upload banners and what I find really exciting is the reporting function and analysis that Opensense provides. This makes it easier to see what banners have been doing well, and contributing to the overall traffic on our website. It's easy to use, and working alongside the customer success team, you're guaranteed to get up and running in no time.
CONSNo particular dislikes attributed to Opensense. The main issue I have is with images being displayed as broken - but this is a wider email signature issue and not just pinpointed to Opensense themselves. This issue is apparent with email clients such as Outlook but may be down to the users' inbox preferences in the way they decide to bring display image attachments.
Reason for choosing Opensense
We've addressed some brand awareness issues that Opensense have helped with solving. Also, it's provided additional channels to push our marketing messages. We utilise the tool around events and other campaigns that we'll be running throughout the year. It's a really useful tool.
Ashley
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Solid email signature platform + good for campaigns
We needed to replace BlackPearl Mail after several serious down-time and functionality issues. We were pleased to get this up and running quickly and haven't seen the same deliverability issues, fortunately.
PROSGreat to be able to pre-set up and run campaigns and banners in email signatures. Easy to control company-wide. Nice layout and rendering.
CONSThere is a learning curve in the beginning and while it looks amazing to the recipient, how the signature looks to the sender is awkward and clunky.
Reason for choosing Opensense
OpenSense actually responded to our sales/new customer request (yup, seriously).
Reasons for switching to Opensense
Black Pearl Mail literally broke for like the 10th time and we didn't get customer service responses after 5+ days. Not having our email delivered simply wasn't an option.
Cody
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Opensense makes sense.
So far the service and support have been excellent, via responding quickly to our support inquiries, and otherwise helping us setup our environment for a clean professional look that is easily customizable.
PROSThe staff and support for this set of programs to add signatures to our emails has been most intuitive, and the support has been very timely in its responses, and efforts to resolve issues.
CONSSetup time and sync time for changes can take an hour or two depending on the scope of the change being implemented. Small issues arising when working within fringe cases in an Office 365 environment. Most of those issues were resolved shortly after identifying the problem and working with an Implementation Manager.
WILLIAM
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
ideal for company email signatures across multiple platforms
None yet
PROSthe customer support, the consistency of emails signature across mobile devices and computers.
CONSSo far so good. Its been fairly easy to use and only use it for the emails.
Reasons for switching to Opensense
Wanted something with more flexibility, creative options and local to the US
Melanie
Packaging and Containers, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Amazing Customer Service
The software works as expected. If there is ever an issue the customer service team is responsive, 24-7!
CONSI really can't think of anything I don't like.
Reason for choosing Opensense
Customer Service. Wisestamp was not available by phone and not responsive by email.
Mario
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Auto signature program
Overall once setup i don't go into the system very much.
PROSOnce this is setup there is no need to touch. Everything is auto-updated from azure from the Title to the pictures.
CONSIt does take a bit to setup but the CS Rep are amazing at helping setup for first-time users. They handle the issues very fast.
Max
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great email tracking and Signature tool
My overall experience using opensense has been great! I would let others know about them and recommend them to other companies
PROSAble to see if people opened my emails and clicked on the info in my emails. Also, signature builder is great and able to use banners to drive traffic.
CONSThere weren't any cons to opensense the technology was great at what it does for our business we could ask for more
Adam
Food & Beverages, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Take control of your user's Signatures
The Support team has been great to work with. Very knowledgeable and helpful
CONSThere are some settings and config options that only the support can configure.
Reasons for switching to Opensense
Price and ease of use.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best Email Tracking Software out there!
We are able to see when clients open are emails and what they are clicking on, when it comes to sales this is a killer tool to have. You know when the end-user opens your email, clicks on a link, open a document. so if you don't get a response you know they are opening the email. That way you can follow up with more content. We also running marketing banners in our emails through opensense so you can get the analytics from that as well.
PROSThe tracking of emails, what did they open/click on. The banners we can run on our emails for marketing campaigns. As well as our beautiful signature they created for us!
CONSThere are no cons on our end this platform does everything we ask for and never had an issue with it!
Andrea
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Opensense is a must for your company
Opensense had exactly what we needed to create a beautiful email signature for our employees. The customer service has been fantastic. I would recommend them to any company large or small.
PROSUser-friendly and easy to upload for all employees
CONSDon't have a negative thing to say about Opensense software or team.
Michelle
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Pros and Cons of Opensense Software
I have had a great experience with Opensense. It has helped me a great deal and I would recommend it anyone.
PROSThis softwares has many strengths. It's easy to set up and you will have no problem navigating around. With the marketing function you can upload banners. The greatest part is the reporting and analysis they provide. This makes it easier for you to see what banners are performing good, and contributing to the website. It is very simple to use and great customer service.
CONSSetup time and syncs for updates can take awhile depending on the change being made. This was resolved after contacting customer service. Other than that everything has been great.
Christiana
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Serves our needs and works well
The support we have received has been helpful, although reactive to our requests. They have been able to provide a solution for the couple of issues we've had, but some of the commentary could have been provided during onboarding. I think it may have eased some of the confusion down the line.
PROSI like that I am able to customize the banners, along with the ease of adding members of the team and pushing the signatures to them.
CONSThe inability to change banner size within the platform has resulted in us having to manually identify the appropriate size in the HTML script, which is not recommended but the best solution we have come up with.
Brent
Financial Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
OpenSense 5/5
OpenSense has been great for our company so far. What I like most is the ease of use and adaptability of the product. Working with their great customer support I could bend and mold the product to the needs of our environment and any idiosyncratic policies and processes we have.
CONSOne feature we would like to see is a clear cache button on users' profiles in the compliance page. We ran into some issues with users who had changed their photos and updating those would be much faster with that option.
Jeremy
Construction, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Review
Overall, I decided to find another software that is less expensive just to write your name.
PROSI like how you can use this software to make a banner with your signatures on them. I like how you get nice signatures everytime.
CONSI don't like how it's pricey. 5$/month compared to doing it free at another site I've recently discovered. They aren't simple but it is efficient. I think I will stay at another software where it's more stuff to do and better.
Shana
Marketing and Advertising, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Has been super helpful for generating clicks to relevant content and events
Support is always fast and super helpful
PROSIt does what it sets out to do - once you know how to do it.
CONSThe processes for creating new banners, templates, and assignments feels overly engineered / not streamlined enough.