All Rocketseed Email Signatures Reviews

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Laura

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Amazing Product, Amazing Team

PROS

In addition to their amazing product, Rocketseed has the most amazing customer success team. [SENSITIVE CONTENT HIDDEN] is the absolute best and goes above and beyond to make our lives easier. You won’t find a better product or team to work with.

CONS

It’s a little difficult to add users, but their great support helps with that.

Vendor Response

Hi Laura, We are absolutely thrilled that you have such positive things to say about our Customer Success team. Please contact your Customer Success Manager and they will be more than happy to set up a call to revisit how to add new users.

Replied October 2020

Neil

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Amazing Product and Support

Our experience with RocketSeed has been amazing. Everything from sales, implementation, account management, and technical support have been outstanding. One of my favorite things (being in IT) is that they listen to feedback and actually implement feature requests. RocketSeed's email signatures and banners now rank as our third highest website traffic generator and has become an integral part of our marketing stratedgy.

PROS

RocketSeed has been very reliable, and we have not experienced any downtime. We were able to utilize Gsync to pull in our user directory from Google reducing our on-going maintenance. The signature designer and HTML editor are simple to use for both our IT and Marketing teams. It has the ability to schedule banners and signatures to automatically run within certain timelines. They have great report generators which give us insight into our campaigns. It also integrates with Google Analytics to generate even more insight.

CONS

RocketSeed's documentation is lacking, but their support team makes up for it. The signature design preview on the site is not always 100% accurate, so it's best to test the signature using a variety of email clients to ensure it renders how you want.

Reason for choosing Rocketseed Email Signatures

It was a close call between RocketSeed and Exclaimer, in the end we went with RocketSeed because they were able to implement custom font's in our signature where as Exclaimer is limited to what they provide. OpenSense was also a consideration, but at the time did not have a great signature editor. Sigstr was decent, but is actually just built on top of the OpenSense platform which raised concerns about support capabilities.

Vendor Response

Hi Neil, We are happy to hear that you find our HTML editor simple to use. Our marketing campaigns are the "bread and butter" of our software and we're happy you are finding success with our campaign timelines functionality. We take your notes seriously and will do better with our documentation. We look forward to sharing our future updates with you.

Replied October 2020

Anonymous

51-200 employees

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Terrible!

PROS

Nothing, I could not test it. Terrible company policy.

CONS

The worse policy, looking for an alternative, I have requested a trial, they offered me a trial for £1,000.00. hobible customer service. avoid at any cost

Vendor Response

Thank you for providing this feedback. We've investigated this matter and found that due to your requirement for a dedicated installation, a set-up fee was required. No set-up fee is required when you trial within the cloud. Kindly note that these terms and conditions are stipulated on our website. If you would like to try Rocketseed for 14 days using the cloud services, this will be completely free. https://bit.ly/3E5DbEA

Replied August 2023

Abood

Government Relations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Best Email signature we ever used.

PROS

Great support and ease of use.Many options for signatures and banners.

CONS

Email signatures templates.Please bring more options for banners.

Vendor Response

Hi there! Thanks so much for leaving us a review. Your Account Manager will be in contact with you to discuss the banner options that you highlighted.

Replied May 2023

Kyle

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Signature Software Made Easy

Our dedicated Rep is pretty great to work with. He mostly makes the experience, and it's been an easy switch from a competitor. We never had a positive experience with other companies in this space, until this one.

PROS

The easy Integration process, good sales team, and support are decent, but overall the best part is the creative services team who will do the signature for you.

CONS

The interface is a bit outdated, but a new release coming soon, so that does not really matter.

Reason for choosing Rocketseed Email Signatures

2 things - 1. Creative Department- 2. Sales Rep is pretty great

Reasons for switching to Rocketseed Email Signatures

Bad Support, Signature Design issues

Vendor Response

Hi Kyle! Thank you for highlighting this for us, we really appreciate your feedback and always strive to enhance our UI's ease of use for our clients.

Replied March 2023

Gamze

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Excellent Service!

PROS

The software helped us a lot for spreading information across employees, partners and customers. With targeted banners we also drive traffic to our specific content and it resulted with high conversion. RocketSeed team is there to support us 24/7. I do not remember a moment that I had issue with reaching out the team.

CONS

One and only thing about the software I am not happy with is the user interface.

Reason for choosing Rocketseed Email Signatures

They offered us a good price and the tool met all our needs at that time. That is why we choose.

Vendor Response

So glad to hear of the high conversions! With our new 2020 interface the system is much easier and intuitive to navigate. If you have any more feedback do let us know.

Replied October 2020

Wellem

Renewables & Environment, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Working with [sensitive content hidden] on Rocketseed

It is my pleasure to write a review about [sensitive content hidden], and I must say that he was truly amazing to work with. His contribution to the project was invaluable, and his personality made the experience all the more enjoyable.[sensitive content hidden] has a wonderful sense of humor, and his positive attitude was contagious. He always had a smile on his face and never failed to brighten the mood of those around him. His energy and enthusiasm were infectious, and it was impossible not to feel energized when working with him.Beyond his infectious personality, [sensitive content hidden] has a remarkable work ethic. He was always on top of his game and delivered high-quality work that exceeded expectations. He was thorough and meticulous, paying close attention to every detail, no matter how small.[sensitive content hidden] also possessed great communication skills. He was always available to answer questions and provide feedback. He communicated complex ideas in a way that was easy to understand, and he was always willing to collaborate with other team members to find solutions to challenges that arose during the project.It was an absolute pleasure working with [sensitive content hidden]. He was an amazing team member who consistently went above and beyond to ensure the project's success. His personality, work ethic, and communication skills all contributed to making the project a success, and I am grateful for the opportunity to have worked with him. I would highly recommend [sensitive content hidden] for any future projects and would be delighted to work with him again.

PROS

I really like this email signature software because it allows me to create a professional and visually appealing signature with ease. With this software, I was able to make my email signature look more professional and polished, which helped to enhance the overall brand image. Moreover, the software's user-friendly interface and easy installation process made it convenient and time-saving. Overall, I would highly recommend this email signature software to anyone who wants to create a professional and visually appealing signature for their emails.

CONS

The software does not offer enough flexibility in terms of design templates and graphics, which makes it challenging to create a unique and visually appealing signature.

Vendor Response

Hi there. Thank you, Wellem! We're happy that you had such a great experience! We really appreciate your feedback and always strive to enhance our UI's ease of use for our clients.

Replied April 2023

Jeremy

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Unbelievably Amazing!

The manufacturing world is like non-other and one of our major hurdles was to ensure all of our employees used the recommended email signature template. Rocketseed removed that hurdle entirely. As an added bonus, it gave us the ability to ensure that employees could not decide to change their job title in their signature without HR or IT approving/performing that change; [sensitive content hidden] no longer gets to claim to be an [sensitive content hidden] when he really works as a Custodial Service Technician.

PROS

Ease of use - set it and forget itAutomatic Sync with Active Directory/Microsoft 365Consistent Email Branding for a directly noticeable marketing impact

CONS

User's are unable to upload their own profile pictures for use on their signature, at least when syncing with Active Directory.

Vendor Response

Hi Jeremy, Thank you for the positive feedback! We're thrilled to hear that the service is working so well for your organization.

Replied February 2023

Chelsea

Computer Games, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great customer support

Fantastic. [sensitive content hidden] has been amazing and always on hand to support, as have the design and technical teams.

PROS

Our signatures look clean, smart and the analytical side of reporting holds excellent value for businesses.

CONS

Nothing, everything has been a great success for us.

Vendor Response

Hi Chelsea! We're really happy that you're enjoying the Rocketseed experience! Thank you for your positive feedback.

Replied June 2023

Bonang

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Review

Superb

PROS

It provides all the details that one might need.

CONS

Nothing. The feature provides the user's details.

Vendor Response

Hi there! We're really happy that you're enjoying the Rocketseed experience! Thank you for your positive feedback.

Replied June 2023

Mike

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great product backed up by great service

The main issue that Rocketseed initially resolved for the business was around branding. We have a large sales team across a number of location globally but a small marketing team based in one location. Therefore, prior to Rocketseed coming onboard, we had difficulty in managing the branding around the outbound emails that the business sent out. There was little consistency in messages as well as the look and feel of the signatures across the various teams and offices. Rocketseed allowed us to control the email branding very quickly and effectively. More recently, we have been using the branding to drive more and more traffic to our websites and use this as part of our lead funnel for the business.

PROS

There were a number of aspects of the platform that I liked straight away: - The 'plug in and play' set up and implementation was a huge factor in selecting Rocketseed - The flexibility over design of the email signatures was also a really pleasing aspect of the platform - The team at Rocketseed also took the time to get to know the situation at Amoria Bond and sold in a the right version of the platform for Amoria Bond rather than the right version for Rocketseed - The control panel is very intuitive and can be trained in to other colleagues very easily

CONS

There's nothing I really dislike about the software. It works really well and copes with our quite complex IT set up really well.

Vendor Response

Thank you for your insightful feedback. We are delighted to hear that we were able to solve your complex IT requirements whilst delivering the multiple signature templates you needed for each department and sub section of the business. It is gratifying to know that you have taken the branding and service messages to the next level with additional promotional messaging to your clients.

Replied October 2020

Mairin

Staffing and Recruiting, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great Email Signature Platform!

Fantastic! [sensitive content hidden] was amazing to work with. Incredibly patient with our very particular business and users.

PROS

Rocketseed proposed a solution that would create a simplified process allowing our marketing team to create and update email signatures without using HTML. This created an easy process that included email banners that could be personalized and added to specific divisions within our organization. Our team appreciates the flexibility of altering email signatures with ease, managing email signatures is not a main concern we confront.

CONS

The only difficulties that we've had is implementing the tool for several different kinds of signatures for our very specific business. We figured it out but it took additional time to come up with the templates and implement them. Additionally, training around not having any signature in your email when you create it, was somewhat confusing for our teams.

Reasons for switching to Rocketseed Email Signatures

Our marketing team originally used HTML to manually create and edit all email signatures. This clunky process caused inconsistent signatures across our company, as individuals were able to change signatures that did not meet corporate standards. Through this lack of uniformity, we were unable to create consistent marketing content in an easy process.

Lyle

Computer & Network Security, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2022

Affordable, Great Product

PROS

Rocketseed support will do most have the setup and help configure it the way you need it setup. They are constantly working on new features and for Office 365 released a app to update the sent items for Outlook Less than half the cost of their competitor

CONS

Sent Items Update is in Beta, would like to see some sort of mobile sent items update feature for Office 365, however I understand this is in the works with Microsoft

Reasons for switching to Rocketseed Email Signatures

Half the cost and support is way better

Vendor Response

We love working with you and your team Lyle. Happy to have you guys on board!

Replied June 2022

Aiden

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Good Value, Easy to Implement

It's great to have standardised signatures across faculty - no more widely varying for each individual

PROS

The ease of deployment - they do most of the heavy lifting

CONS

It would be good to integrate with Azure instead of Active Directory

Reason for choosing Rocketseed Email Signatures

Cheaper - more of a managed solution

Vendor Response

Hi Aiden. We can synchronize your sender data from Azure. We will have your account manager get in touch to see if you want to move over to this preferred option. Thank you for your feedback and especially good to hear it was easy to implement for you.

Replied February 2023

Mona

Law Practice, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Impressive options

This experience left me feeling mostly satisfied and impressed. All of the details were helpful and taught us more about email and our clients.

PROS

This has a large variety of options and I think it’s impressive. I read the tips blog and really liked it, I learned a lot. The reports show us a lot too. There are a variety of different signatures and branding. The emails are sent safely and correctly. Rocketseed has some of the best customer service, they will talk with you any time.

CONS

This is a lot to manage and I don’t think smaller offices really need all of that. I work for a law firm with less than 50 employees. I think Rocketseed should have made a better effort to simplify it.

Vendor Response

Thank you for the feedback! It's great to hear you are enjoying the tips we provide. We do try to cater for all client needs, and make sure they are aware of all the things they could do with the tool so they have the choice. The interface is designed so both small and large companies can easily utilise if needed - with just a few clicks branding can be assigned to all staff at once - although training may have covered rather a lot!

Replied September 2022

Nina

Facilities Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Floorbrite loves Rocketseed

I don't have anything negative to say about my experience with Rocketseed. We have been using them for a few years now and have never had a bad experience. The team are always helpful, efficient and friendly.

PROS

I have to say i'm not the most tech savvy but Rocketseed are brilliant and provide support all along the way. Plus our I.T. manager found the process very easy to understand and personalise for our business needs.

CONS

The design team are great and create really eye catching signatures and banners that are on brand. I love that all our digital and social media platforms are easily accessible from every email sent.

Vendor Response

Terrific to hear both Marketing and IT find the Rocketseed process seamless. We will let our design team know the great feedback too! Thank you

Replied October 2020

Kabita

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great product even better customer support team

PROS

Love having a standardized email signature for all individuals within our company. What's even more exciting is the ability to create unique signature banners for specific campaigns and effortlessly deploy them to specific customers with just a single click. The customer support/success team is the BEST. They know the product in and out and are responsive and supportive.

CONS

I haven't found any cons yet. Not applicable NA