All Crystal Alarm Reviews
1-21 of 21 Reviews
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Göran
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A very stable and
We appreciate the integration possibilities in the command center that helps us to cross reference GPS and our own backend knowledge of the staff and their missions.
PROSSimple integration with external alarm buttons and the ability to work standalone without any additional hardware. Simple and intuitive graphical user interface.
CONSNot really part of the application but more into OS integration where sometimes new security features in the android OS interfere with the application. The supplier is always fast to alert us to this and thankfully there is a test function that we require our users to use periodically.
Reason for choosing Crystal Alarm
Yes At the time of purchase we did a benchmark of all known suppliers in regards to cost and capabilities and tested the ones that scored highest. Crystal Alarm outscored all the competition!
Vendor Response
Thanks for your feedback, Göran! We´re testing BETA versions of Android OS and iPhone OS to find possible issues as soon as possible.
Replied September 2022
Reza
Government Relations, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A regular user
easy to use as long as it is installed as an app in the phone and that you alarm by the side button on the phone
PROSwe have had several types of alarms and they have not been so "easily usable". By having it as an app in the mobile phone, it has made it easier for staff working in the field.
CONSBattery demanding, and you have to keep an eye on the external box so that it has contact with the mobile at all times
Reason for choosing Crystal Alarm
Crystal Alarm won tenders with my employer
Reasons for switching to Crystal Alarm
because it was expensive and very "clumsy" to carry and use.
Vendor Response
Thanks for your kind words, Reza! We are pleased that you and your staff find our personal alarm easy to use.
Replied October 2023
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2024
Crystal Alarm Review
Very easy to use and user friendly too, it also support multiple functionality. I am impressed with timer alarm functionality most.
CONSI am satisfied with features; I found nothing bad.
Vendor Response
Thank you!
Replied February 2024
Mikael
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Good personal alarm
Good customer service that we can count on.
PROSEasy to use and a safe product that the staff can count on.
CONSNothing. Everything is what we need and it works for us.
Vendor Response
Thank you so much, Mikael!
Replied December 2023
Pär
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
An easy-to-use system that is always with you
- Once set up, it is very easy to use. You activate the alarm by the push of a button on the phone, but there is also the option of using an external button. - The administrative portal is really user friendly. You do not need to spend a lot of time looking through user guides, everything is pretty straight-forward.
CONS- It can be a little stressful to receive an alarm notification. The Crystal Alarm app plays a loud alarm sound and you get two notifications, one from the app and one as a text message containing a link to the alarm information. Both notifications takes you to the same information so you just need to use one of them but for some people it can feel like there is a lot of things happening at once.
Vendor Response
Thank you, Pär! We appreciate your feedback! The reason why we send alarms to colleagues both as SMS and as Push messages is because SMS is very reliable when you have bad coverage, while sending over Push is usually faster and not having the risk of being queued. Using both SMS and push will give our users optimal reliability while we understand that it can be a bit overwhelming to get multiple messages of the same alarm.
Replied September 2022
Daniel
Computer & Network Security, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Easy to use
I like how easy it is to use and manage.
CONSNot beeing able to use some functions when the phone has no service.
Vendor Response
Thanks Daniel! We appreciate your feedback. Currently, it´s not possible to use the panic alarm without coverage. Crystal Alarm continues to develop our service to enable alarming even when there is no coverage. Have you tried our timer alarm and safe return functions? These functions works even when there is no coverage. If you need the panic alarm function outside of coverage, there is also the possibility to connect a satellite tracker to the system.
Replied September 2022
Jörgen
Public Policy, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
good technique
make sure my staff can feel safe in a simple way
PROSthe simplicity of the technology yet stable and good platform
CONSThink nothing is particularly bad
Reason for choosing Crystal Alarm
the simplicity of the technology yet stable and good platform
Vendor Response
Thank you for your review, Jörgen!
Replied October 2023
Mathias
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Good system
We are satisfied with crystal alarm and their system covers our needs
PROSthe system is simple and self-explanatory. The system helps users take the necessary steps.You get very good support and help from crystal alarm's staff.
CONSThe warning sign in the event of an alarm can be larger
Vendor Response
Thanks Mathias! We are pleased that you appreciate the service from our staff.
Replied October 2023
Anders
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Alarm for our traincrew
We've been able to make our crew feel safer both on board our trains and while they're on breaks or to and from work.
PROSSystem is easy to use and they have given us excellent support.
CONSMany false alarms, mainly caused by users not understanding how the alarm works.
Vendor Response
Thank you for your review, Anders! Contact us if you think your staff needs an update on how to use our personal alarm to minimize the number of false alarms.
Replied October 2023
Fredrik
Oil & Energy, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Input from TvL
It is a flexible system where you can adapt different functions and alarm reception
PROSEasy to use and quick feedback in the event of an alarm
CONSI want to be able to produce more flexible reports
Vendor Response
Thanks Fredrik! We´re working on investigating what opportunities there are to be able to offer more flexible reports.
Replied October 2023
Peter
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Crystal
It´s an easy and friendlyusewr product with high funtionality and a dedicated team behind it
CONSthe alert button on the APP is placed wrong... it should be placed on the top and not on the bottom since people are sviping from the bottom and up wich creats false alarm.
Vendor Response
Hi Peter! Thank you for your feedback. We are aware that some users have this problem, and we will have this in mind when its time to release an updated version of our app!
Replied September 2022
Patrik
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Crystal Alarm
The features in the app are wery easy to use and access, the timer alarm function is also very useful. The software for alarm center has a very easy and effective user interface.
CONSThe product with all it features are a realy good package and has nothing missing.
Vendor Response
Thanks for your feeback! We`re glad you like the service!
Replied September 2022
Håkan
Telecommunications, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Crystal alarm, critical alarms for staff and lone workers
Great product and a great company with friendly staff.
PROSEasy user interface, short time to launch a new solution, great customer value to be able to offer staff an extra layer of security at work.
CONSPush to talk functionality as a future feature / market request
Reason for choosing Crystal Alarm
See earlier statement
Vendor Response
We´re glad you like our service! Thanks for your feedback!
Replied September 2022
Michael
Facilities Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
1
Our biggest win is that everyone can hav a alarm and it´s easy to change instruction if a new threat arrive.
PROSEasy to use for staff and easy to admin.
CONSNothing that I can think of.
Reasons for switching to Crystal Alarm
No more device than the phone and that colleagues can see when the alarm is running.
Vendor Response
Thanks Michael!
Replied October 2023
Joakim
Security and Investigations, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Crystal Alarm review
Im satisfied with how it works and it brings extra value to our already existing products and services that we provide.
PROSI like the user interface and the function. Also this is very apreciated by my costumers.
CONSTo be honest i can't come up with anything that could be improved
Vendor Response
Thanks! We´re glad that you and your costumers like our service!
Replied September 2022
Sheron
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Professionals from inquiry to final delivery and follow-up
- Behaviour - Exceptional accessibility - Flexibility - Solution-oriented
CONSAt the time of our cooperation, Crystal Alarm did not have a robust solution for indoor positioning underground. Maybe it exists today.
Vendor Response
Thanks Sheron!
Replied February 2024
Jimmy
Transportation/Trucking/Railroad, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Excellent staff security alarm
We needed an easy but still reliable solution for staff security alarm. We´ve tried som other alarms, but would never go back after using crystal alarm.
PROSEasy to use and administrate. Excellent customer service. Mobile using friendly.
CONSThe buttons are not the sturdiest ones - treat them with care or they may break. Man down is the only feature we miss (using iOS). Sometimes the buttons loose connection with the phone and need to be paired again.
Vendor Response
Thanks Jimmy! We appreciate your feedback!
Replied September 2022
Micael
Real Estate, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Secure system and easy to administer
Through its simplicity, there have consistently been very few problems with Crystal Alarm and the most important thing is to create a security culture that makes the user want to stay updated and online.
PROSBecause all staff already have smartphones and are used to using them, it was very easy to start up crystal alarm.
CONSI can't see that there are any direct disadvantages to our use.
Vendor Response
We´re glad you like our service! Thanks for the feedback!
Replied September 2022
Jonatan
Transportation/Trucking/Railroad, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Review
Easy to use, does what it says it does, good support
CONSThat the application icon is in the task bar and not in the notification bar in Windows
Vendor Response
Thank you for your feedback! We´re glad you like the service!
Replied September 2022
Tomas
Telecommunications, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Unique safety tick all the boxes
Easy, inexpensive and reliable. Flexible options to integrate
CONSSmartwatch option would be nice and maby body cam
Vendor Response
Thanks for your feedback, Tomas! We´re working on a solutions of a body camera and the possibility to alarm on the smartwatch.
Replied September 2022
Marcus
Transportation/Trucking/Railroad, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
High usability personal safety and security alarm
Great!The staff feels a lot safer, knowing that if they find themselves in a compromised situation, help is not far away, and their collegues may help.
PROSEase of use. Pricing. Customer service is top notch!
CONSSome phonemodels have the same activation of alarm wired to Emergency services (Samsung OneUI)
Vendor Response
Thanks Marcus! We´re glad to hear that our service is top notch.
Replied October 2023