Everbridge Mass Notification

RATING:

4.3

(19)

About Everbridge Mass Notification

Everbridge Mass Notification is a cloud-based solution that helps businesses in education. retail, healthcare, manufacturing and other industries send messages via SMS, voice calls, emails, desktop and as in-app alerts. It enables users to automatically categorize recipients and message content based on location, severity, department and incident type. Everbridge Mass Notification allows businesses to create message templates and broadcast them across websites, internal communication channels and social media. Administrators can configure role-based permissions, restricting specific users to edit or delete information. Additionally, supervisors can import, organize and maintain a contact database, ensuring quick access to information during emergencies. Ever...
Everbridge Mass Notification analytics

Everbridge Mass Notification Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Everbridge Mass Notification

1 - 5 of 19 Reviews

User Profile

Cindy

Verified reviewer

Public Relations and Communications, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

everbridge

I use this product often during the week and am very pleased with it

PROS

I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever!

CONS

To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2022

Crisis Management Tool for Our Teammates - Everbridge Mass Notification

Everbridge is a core foundation to our risk and security program. It allows us to quickly get a hold of our teammates and make them aware of any event that may impact their health or safety. It also allows them to respond to notifications.

PROS

Everbridge is very simple to use but very powerful. It integrates into our HRIS system, removing the burden of adding or removing employees (contacts). It allows us to create groups (manually or automatically).

CONS

Reporting and dashboard reporting needs to be improved in Everbridge. It's also difficult to create rule-based groups.

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Best notification system

PROS

This software is very easy to use with a lot of powerful features. All messages can be send in mass which is very impressive

CONS

pricing is high compare to other alternatives. Reporting and dashboard reporting can be improved even more

User Profile

Syed Saqib

Verified reviewer

Computer Software, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2019

A Decent "Collaboration" tool

A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done

PROS

Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface.

CONS

Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation

Benjamin

Public Safety, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

4

Reviewed February 2022

Polished, effective tool- but pricey

This is a nice looking program with a somewhat intuitive flow when you understand how it works. At first glance it looks confusing, however, after using it once or twice it becomes more apparent on how the flow works. It is very expensive, especially compared to other programs with similar features. The contacts management can be cumbersome. For example, if a contact is part of multiple organizations, (i.e. police officer/EMT) you want them part of different lists, you need a unique "employee identifier" for each entry which is cumbersome when this contact would switch badge numbers for a promotion or something similar. It would be better to be able to list this contact with "skill sets" so you could select everyone with that skillset instead of having to select different contacts from multiple agencies.

PROS

This software is extremely polished and professional looking. It is not very complicated once you get accustomed to the software which does not take very long.

CONS

The cost. This platform is EXTREMELY expensive compared to very similar products. Another platform with VERY similar features is almost half the cost.