About Everbridge Mass Notification

Everbridge Mass Notification is a cloud-based solution that helps businesses in education. retail, healthcare, manufacturing and other industries send messages via SMS, voice calls, emails, desktop and as in-app alerts. It enables users to automatically categorize recipients and message content based on location, severity, department and incident type. 

Everbridge Mass Notification allows businesses to create message templates and broadcast them across websites, internal communication channels and social media. Administrators can configure role-based permissions, restricting specific users to edit or delete information. Additionally, supervisors can import, organize and maintain a contact database, ensuring quick access to information during emergencies....


Read More

Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Everbridge Mass Notification

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

November 2019

Cindy from Public Safety Telecommunicator

Verified Reviewer

Company Size: 51-200 employees

Industry: Public Relations and Communications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

everbridge

I use this product often during the week and am very pleased with it

Pros

I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever!

Cons

To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email

August 2020

Tom from Biogen

Company Size: 1,001-5,000 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2020

Everbridge

Pros

Resident mapping function- easy to quickly send out mass notifications based on locations of impacted area

Cons

Still seeing issues when it comes to the traveling employees at airports. It is not always accurate.

November 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2020

Mass notifications

Pros

Everbridge is a great system that notifies all contacts on your account with the emergency or notice needed. Notifications are sent out to every email, phone number or cell phone listed on the contact account so it will be received in many forms.

Cons

Everbridge sends the notice out to each contact phone number at the same time. For example a work phone number and a personal cell phone will ring at the same time.

January 2019

Syed Saqib from Worldpay

Verified Reviewer

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

A Decent "Collaboration" tool

A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done

Pros

Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface.

Cons

Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation

September 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2020

A Tool That Offers Cohesive Emergency Notification Process With Built-In Alerting Function

Everbridge, in conjunction with organization's internal ITSM technology, facilitates consistent, glitch-free, prompt and complete communication every time to responders and stakeholders. Based off of the preconfigured business rules, Everbridge covers emergency alerting for IT outages, Cyber Security Breaches, Power Outages and Major IT Escalations.

Pros

Everbridge adds notable business value by adhering to right IT Service Management processes and ITIL standards which significantly reduces negative impact of operational issues, improves productivity, saves production slowdowns and expedites communication for critical outages/incidents. This tool complies with organizational and industry guidelines, which is really an important factor.

Cons

Customization from Administrator's standpoint can be improved in order to let the Admin can make changes to default message templates as well as can edit reporting capability, per business and process owner's requirements.

Reasons for Choosing Everbridge Mass Notification

I was not included in the business team which made this decision