About Everbridge Mass Notification

Everbridge Mass Notification is a cloud-based solution that helps businesses in education. retail, healthcare, manufacturing and other industries send messages via SMS, voice calls, emails, desktop and as in-app alerts. It enables users to automatically categorize recipients and message content based on location, severity, department and incident type. 

Everbridge Mass Notification allows businesses to create message templates and broadcast them across websites, internal communication channels and social media. Administrators can configure role-based permissions, restricting specific users to edit or delete information. Additionally, supervisors can import, organize and maintain a contact database, ensuring quick access to information during emergencies....


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Everbridge Mass Notification

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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November 2019

Cindy from Public Safety Telecommunicator

Verified Reviewer

Company Size: 51-200 employees

Industry: Public Relations and Communications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

everbridge

I use this product often during the week and am very pleased with it

Pros

I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever!

Cons

To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email

November 2019

Donna from CBRE

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2019

Everbridge Alerts

So far it has been great!

Pros

It is very efficient and fast. One think that bothers me with apps is that they can be slow and often lag with responses, but I have noticed when our company sent a mass notification, I quickly received it and the options to respond that I have received the notification was very straightforward. It definitely is a great way to notify large groups of people particularly with alerts that could pertain to safety for everyone to be aware of. I'm looking forward to seeing what more this app can provide. I even found the option of sharing my location so I can receive notifications from the surrounding area which reminds me of the Ring app but is also for convenient as this would be more aligned with me job rather than my home.

Cons

So far not much that I have to complain about. It works as it should and I have not noticed any glitches or issues. Perhaps if there could be an option to allow a sound that comes up when an alert is sent that is immediate as I am not always looking at my phone especially when it is on silent.

January 2019

Syed Saqib from Worldpay

Verified Reviewer

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2019

A Decent "Collaboration" tool

A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done

Pros

Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface.

Cons

Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

Easy Solution for Notifications

This tool has come in handy. For example, we were able to notify county residents to avoid a deadly gas spill on a highway that was closed off.

Pros

I like the ability to notify residents within a drawn geographical region.

Cons

The one thing I least like is that in order for persons to receive notifications they would need to subscribe prior. We overcame this by promoting the service.

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

November 2018

Great mass communication tool

Pros

the ability to send out a message in multiple media formats instantly and the ability to track responses make this a great tool

Cons

how easy it is to send out a false message accidentally.

February 2019

Harry from First Central

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

February 2019

Does exactly what it says it does

It has helped support our business continuity planning.

Pros

End user experience works a treat and is straightforward to set up.

Cons

I haven’t experienced any cons yet, as the system is fairly simple.

October 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2019

Everbridge Review

It has been good and beneficial to help everyone stay informed.

Pros

I like a quick way to be communicated about building/road closures. Versus waiting for a text message or a phone call if any.

Cons

I dislike having to have the app on my phone for something occasionally/rarely needed. Wish there could be a mass email program.