About EZ Texting

Since 2004, EZ Texting has served over 160K customers, setting the standard for business texting in the U.S. and Canada. EZ Texting is a cloud-based platform that includes bulk texting, MMS, delivery reports, reminder campaigns, text polls, keywords, textable numbers, and text-to-landline capability.

EZ Texting’s messaging solutions help you provide better customer service, streamline communications, grow and nurture your leads, and improve your outreach efforts.


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

121 Reviews of EZ Texting

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(73)

73

4 stars

(29)

29

3 stars

(10)

10

2 stars

(5)

5

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 121 results

December 2020

Mark from JE Dunn

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Safety Texting Application

Very easy to setup, and sales reached out to me to provide a better plan for me.

Pros

We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists.

Cons

Better logging on all API calls and connections to Power BI

December 2019

Julie from Georgian College

Company Size: 2-10 employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

So easy and useful

I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.

Pros

I like that the set up was so fast and easy. I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.

Cons

I think that the thing I like least is that when I send a text that is longer, it shows that it will be sent in two messages. I would like the message to be sent all in one especially when I am sending a link.

Reasons for Choosing EZ Texting

I choose EZ texting because of the ease of set up for the free trial and didn't require a credit card to start the free trial.

July 2021

Mabel from New Life Worship Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

Great solution for Non-profits needing texting communication options!

Overall it's a great software for people to text into and enter into your system. This has allowed us to capture more of our people's information and move them along our different process queues.

Pros

I like that we can lump different people into groups depending on the information we need to share. This allows us to schedule the messages out ahead of time and make sure everyone is getting the most accurate information possible.

Cons

The software can get expensive if your needing to constantly send out weekly messages to mass amounts of people over 100. You would need to purchase more credits, and it can get expensive.

February 2019

User Profile Picture

Tiffany from Chatterbox Media

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2019

Beware: Your Unused Credits Expire!

Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research. The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Pros

It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons

BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Response from EZ Texting

Replied February 2019

Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too! Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed. Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

December 2019

Allie from Allen Turner Hyundai

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2019

Easiest way to communicate with employees!

Pros

Our employees like this texting system so much more than the traditional email communication! Makes announcements, events, surveys, etc so much easier.

Cons

I do not have any complaints about this software!

Reasons for Choosing EZ Texting

Much better pricing and so much easier to learn and use!