Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"It never malfunctions, at least for what we use it. "
"As a long time user of InformaCast products, I love how they have continued to improve on the core products without the need to spin off every improvement into a new sku ($$$$). "
"Solid software that just does what I need it to do"
Cons
"Could use a bit work on the GUI to make things easier to navigate to"
"Lack of Wizards to step you through set up of the Notifications, Templates and Distribution Lists."
"So for the software has preformed as expected so no dislikes yet."
InformaCast Reviews
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November 2018
Randy from Park District Risk Management Agency (PDRMA)
Company Size: 11-50 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
InformaCast for safety & security
I have had nothing but great results with InformaCast. Since the days before they were acquired and then spun off again, the employees who are still there are core to the group and their support staff really understand the product and how it integrates into real world situation. This is one of the few products that I am comfortable writing a review for because I know that a year from now, they won't have abandoned their product values, support or any other core components of the software.
Pros
As a long time user of InformaCast products, I love how they have continued to improve on the core products without the need to spin off every improvement into a new sku ($$$$).
Cons
The product setup is much more complex than it used to be, though still much easier than any other enterprise software I have been involved with setting up. Then again, it used to be a basic paging system and now it is full-blown notification at every endpoint (not just a desk phone).

Response from Singlewire Software
Replied January 2019
Glad to hear your organization is seeing great results with InformaCast! We appreciate the feedback on the setup. As you mentioned, inevitably, as the capabilities of the product grow, so do the setup steps. However, we are always looking for ways to make this as easy as possible and will continue to make improvements in the future.
July 2019
Mark from ArcelorMittal Dofasco
Company Size: 5,001-10,000 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2019
Great mass notification software with lots of customization
This product has been amazing, the support is great, integration is fantastic and the documentation is so good it is rare to see that level of details in products online - one other note on the documentation is that it is written for real world - it doesnt dive deep into the technology it gives what is needed with real examples.
Pros
The software was easy to setup and integrate with Cisco call manager. There was a ton of videos on their website to perform any task that was needed from setup to configuration. The amount of custom setups that can be done is great and when integrating with other products this one becomes even more powerful.
Cons
There were no real cons to this software - it does what is promised, it is low cost (for the most part) and scales very well.
Reasons for Choosing InformaCast
I do not recall the other product names, but this one was the least cost with the most features with not a lot of overhead.
December 2018
Eric from NSSED
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
December 2018
Good enough for a block party
Good customer support. Which is finally what matters.
Pros
It never malfunctions, at least for what we use it.
Cons
Price is a bit high, although it may be a value for those who use all its features.

Response from Singlewire Software
Replied January 2019
Thank you for leaving a review. We're happy to hear you have had good interactions with our support team and that InformaCast has delivered for your use cases.
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2018
School System Use
Now that we understand that Informacast can do more than ring bells and make announcements, we plan to leverage the capabilities to improve student safety. A safe learning environment is priority one.
Pros
It is very easy to use and integrate with our Cisco phone system. It functions very reliably and the number of bell schedule supported as well as zones for making announcements are more than adequate for us.
Cons
We have it running on a BE6000 along with subscribers for CUC and UCM. I seems to slow things down a bit. I may move the VM to our data center. The interface is intimidating to non-technical staff.

Response from Singlewire Software
Replied January 2019
We're glad to hear InformaCast is working well in your school. We're working on improvements to our UI to make it easier for more people to use. Look for that update later in 2019.
December 2018
Rachel from Bosqueville ISD
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Informacast Perfect for Small Schools
We run our bell schedules and our announcments. We are looking into the other features but this solves our needs for both.
Pros
The ease of use is the most valuable thing to me. As a district that has only 2 staff members in the IT dept, it becomes essential that the program be ease for all to use. The fact that I can also set schedules weeks in advance is a plus also.
Cons
Nothing as far as the program works. My own issue is that after I hit save on a page - I have to hit Done also. (sometimes I forget that)

Response from Singlewire Software
Replied January 2019
Thank you so much for sharing your experience with InformaCast! We're happy to hear it is meeting your needs.
May 2018
Miguel from MUHSD
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Informacast works for school needs
Able to make custom schedules, and customize the bells, clocks into groups so we can separate into wings
Pros
Easy to manage schedules and easy to manage all devices connected to informacast. Ease of use to add new devices
Cons
Somtimes it takes a while for server to reboot. Also, when adding devices from an old setup, the old setup will not release the device so it can be installed on new server. Have to turn off old server.

Response from Singlewire Software
Replied January 2019
Thank you for the review! Glad to hear you are taking full advantage of InformaCast's ability to designate different groups and zones for different messages.
October 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Informacast for overhead paging
Overall the system has been a pleasure to use and has required little or no maintenance after it was configured for our needs.
Pros
The software is self contained and fast, it pulls in devices from our cisco system fast and accurately and allows for the system to operate seamlessly without any input after configuration
Cons
The interface can be a little obtuse in certain situations, we had an issue with a speaker having the wrong sync time between cisco and informacast and it did not say that anywhere we had to speak with support before we even had the thought to check it.

Response from Singlewire Software
Replied January 2019
Glad to hear once you got up and running things have been going smoothly! Look for an update to modernize the UI later in 2019.
October 2018
Ricky from Greater Bergen Community Action
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
October 2018
Easy to Setup and Use
We were looking for the ability to page across several sites. Since our Meraki routers are not compatible with multicast over WAN, the Singlewire sales team suggested to incorporate Paging Gateways, which were very simple to install.
Pros
Easy to setup and use. Great customer support. Great online documentation.
Cons
Some screens looked and felt a little dated. Logging could be more user friendly.

Response from Singlewire Software
Replied January 2019
Thank you for the review! Look for an update to the UI later in 2019.
May 2018
John from Bergen County Technical Schools
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
InformaCast does everything we want it to
Pros
The best part of InformaCast is the flexibility it allows. The number of different ways to receive input and send output from InformaCast is pretty much endless. Being in a school, the ability to see which phone has dialed 911 immediately and receive alerts throughout the district is invaluable.
Cons
The only con I have really found was that I can't run the InformaCast VM on our Hyper-V cluster and instead have to run it on our UCS that doesn't have any redundancy.

Response from Singlewire Software
Replied January 2019
Thank you for the review! Hyper-V functionality is something we are actively looking at.
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Good Customer Support
Overall Excellent service, enjoyed the easy tone of the support staff when I called with issues. The support rep stayed on the line till we were all satisfied that the problem had been resolved.
Pros
Solid software that just does what I need it to do
Cons
Could use a bit work on the GUI to make things easier to navigate to

Response from Singlewire Software
Replied January 2019
Thank you for the review! Keep an eye out for UI updates coming later in 2019.
December 2018
Zach from Fountain Valley School
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Great products and customer service!
I have used it in two different school districts and will continue to use it when I can.
Pros
It works like it is said to and integrates with Cisco.
Cons
The gui feels old but it works. The update process is fairly in depth.

Response from Singlewire Software
Replied January 2019
Thank you for the review! Updates to the UI will be available later in 2019. We appreciate the feedback on the update process and are always looking for ways to make it as easy as possible for users to be working with the latest version of InformaCast.
November 2018
Stanley from Wilshire Boulevard Temple
Company Size: 201-500 employees
Industry: Religious Institutions
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great product great support!
Pros
The integration of an all in one notification system. The support is top notch, everyone at Singlewire is helpful.
Cons
Cannot purchase this directly from the manufacturer. Though my vendor is great, we are always at the mercy of a reseller.

Response from Singlewire Software
Replied January 2019
We're happy to hear you've had a positive experience with InformaCast. Our software can be purchased directly from us. You can visit singlewire.com/contact-us to identify and speak with you territory manager.
November 2018
Chad from Springfield Public Schools
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2018
Great Product For A School District
Overall a great product and definitely useful in school districts with the ever growing threat of active shooters and other emergencies.
Pros
The ability to create groups of devices. In a large school district like the one I am in we are able to create a group for each school so each school can have the ability to make an all-call page on our Cisco phones.
Cons
It seems that it sometimes has troubles integrating with Cisco CUCM software.

Response from Singlewire Software
Replied January 2019
Thank you for the review! We're happy to hear InformaCast is helping your district keep students and staff safe.
August 2018
Randy from CCMH
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
InformaCast Fusion: Excellent Product
Pros
Versatility and able to integrate with phones, speakers, cell phones, home phones. etc.
Cons
Lack of Wizards to step you through set up of the Notifications, Templates and Distribution Lists.

Response from Singlewire Software
Replied January 2019
Thank you for the positive review! We're aware of the lack of wizards, and are looking for ways to address this to improve ease of use in 2019.
November 2018
Saiz from Technology Services
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Easy to use
Pros
Integration with our Cisco CallManager was very easy to configure and implement.
Cons
So for the software has preformed as expected so no dislikes yet.

Response from Singlewire Software
Replied January 2019
Thank you for leaving a review. We're glad to hear that InformaCast is living up to your expectations and that the configuration and implementation went smoothly.