* Very configurable * Many integrations * Logical structure * Highly available

Difficult to get started, however, the the complexity pays off when trying to customize it.

We've been really happy since we switched our alerting to OpsGenie. Our old app didn't give us the flexibility we needed to create the complex oncall schedules that we needed for our engineering org.

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

OpsGenie is doing the job globally, especially on the core functionalities. Even though the website would need to be improved - and enriched via critical new features.

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

stay up to date with the infra issues

--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with

Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations

Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap

1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie.

1. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

1. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements.

Distributed support management for our small team.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

We are a 24x7x365 provider of healthcare communications software and use OpsGenie to alert us to warnings or critical failures in our infrastructure. We are happy with the product and rely on it for a very critical part of our service.

OpsGenie seems very intuitive and configuring integrations, and schedules is easy. Notifications work well and the app integrations such as Slack and the mobile application are very handy and increase productivity.

Some of the mass-notification features are not easy to use and require a demonstration in order to leverage this feature.

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

Fantastic

Functionality is the main thing I like about this product. It is crystal clear and transparent.

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

I haven't anything so far that I dislike.

Overall experience is amazing & I am loving this application. This is the best tool for alert monitoring & tracking.

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb. We can easily find any required data using this app if it is available in its database & if it is configured.

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Initial setup was a bit scary as I brought this in to replace xMatters at our company. I was being looked at heavily and I wanted to hit the mark, so the little issues seemed bigger to me. Within a few weeks not only did we conquer some of those setup issues but tweaked this tool to not just replace but give me and my company a lot more power, control, ease of use, etc than we ever had before while handling escalations, notifications to stakeholders, etc.

Ease of use is the number one item. Some items during the initial setup can be rough or make it look like a total bust, however the engineers/developers here at OpsGenie will get through those and then it's been nothing but smooth sailing since. Started with wanting just a few feature improvements but ended up getting the full build we wanted in a perfect world.

Initial setup was not very smooth, due to issues on both parties systems. I also do not really like the limits of how much you can do from your phone as an admin/manager, however they have a new phone application coming out very soon I've heard that remedies most of the limitations (until I see this myself, it's a con but soon to be another pro).

It is a very solid infrastructure, not only the web app and the android app but the the phone call system, the sms and the mail services. The groups and users admin is great! and all the scheduling is workings as you expect.

Whenever you change your escalation group you have to reorder it. The new UI is not as intuitive as the classic.

It does what we need it to do and integrates well with many different systems we use. I am satisfied with the product.

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

We have an international staff and the SMS features are not available in many of the countries in which we work.

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one. Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!

It's an excellent software. It does the job that it's supossed to, and keeps logs of all its actions.

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.