About Orion Voice Platform

Orion Voice Platform is a communication solution that helps businesses of all sizes send emergency alerts, manage workplace inspections/audits and automate standard operating procedures. The push-to-talk module enables businesses to create multiple communication groups and send direct messages via a centralized platform.

Orion Voice Platform comes with an emergency response tool, which utilizes 3D location technology to identify the precise location of staff members or assets. The dispatch console allows businesses to record/replay voice-messages and identify as well as analyze team processes & operations. Additionally, administrators can utilize the command center module to onboard new resources and create numerous voice notifications on a unified platfo...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of Orion Voice Platform

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

April 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excelente Choice

Excelente plataforma, muy recomendable.

Pros

Un software excelente para mercados que necesitan soluciones donde el uso no es tan intenso, se cuenta con coberturas garantizadas y hay ancho de banda disponible.

Cons

Los paquetes de datos que genera pueden ser pesados para algunos ambientes muy congestionados.

April 2020

Jessica from Aperture Precision Imaging

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

April 2020

Promising product

When it works, it's the best. When it's glitchy, it's 'fine' to annoying.

Pros

Push to talk combadges are a fantastic way to stay in touch. I am considering rolling them out to all employees. They work very well in a stable wifi environment.

Cons

They suffer a little on reliability when moving between networks/driving- especially when the phone picks up a stray open wifi with a password portal that fools the phone into thinking it has internet instead of staying on LTE. Some of that is outside their control, but it felt more could be done with some of the glitches we experienced. Tried to offer our environment testing to support but they were unresponsive.

Reasons for Choosing Orion Voice Platform

I received a promotional offering and liked the product better.

Response from Orion Labs

Replied May 2020

Thanks for your review, Jessica! On most mobile devices, if Wi-Fi is enabled, the device will try and find the strongest network to connect to, even if that network as you experienced is behind a portal, ultimately impeding your ability to connect. The simplest way around this is when you're not at home disabling the Wi-Fi on your device to ensure you're using cellular data. We're happy to help whenever you have questions, so always feel free to reach out to us.

April 2020

Michael from Belle Haven country club

Verified Reviewer

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

April 2020

Radios are more functional

Pros

The appearances of the application are attractive.

Cons

The lag in communication. Some phones don’t support it. The application seems to only work if the application is running and on the main screen, not sleeping or running in the background.

Response from Orion Labs

Replied May 2020

Thanks for your review, Michael! Like other mobile applications that utilize cellular data or Wi-Fi, we rely on a reasonable level of signal strength to minimize latency in communication. The Orion app does work while backgrounded; however, some Android devices may need to disable battery optimization for the app to ensure it works as desired. More information regarding this can be found on our knowledge base; please don't hesitate to reach out to us directly for this or any other questions or troubleshooting.

May 2020

Michelle from Arrowhead Dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2020

Orion Review

My overall experience with the system and the way it works is great as long as you have an iPhone. I wish the parts and pieces were smaller and not so heavy; it would make it easier to wear and use.

Pros

The software is easy to use and was smoothly integrated into our office as a communication system. I like that it works off of a cell phone, which you would have near you anyway, so there are no bulky devices or wires attached to your clothing. I like that the earpiece is always attached to you. It is easy to use and every update has made it easier. The sound quality is clear and consistent. I like that there is a choice of colors.

Cons

The things That I don’t like are all minor, but valid...the software does not work well if you don’t have an iPhone. They told us that it would work just fine on both platforms, but it really would never work with my Samsung, or with any of the other non-apple phones in the office. Orion made it work, though. They gave us several I phones, and we rounded up a few other spares and everything was fine. Now we just don’t hire anyone whom doesn’t have an apple phone. Haha. Another thing I don’t like is the weight of the “round thing”. It is heavy to attach to clothing and still remain assessable for communication. On several occasions they just quit working, I believe that they were at least mostly replaced by Orion. The cords that attach to the earpieces are long and awkward. Some girls in my office wrap them around their entire upper bodies to avoid the long cord dangling in the way, The earpieces are large and bulky, They come in several styles and sizes, but I was never able to find one that would fit my ear. I had to buy one myself...the speaker sits just outside my ear, the cord is smaller and shorter and it works very well for me.

April 2020

Jenna from Belle Haven Country Club, Incorporated

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

April 2020

Convenient, mostly reliable

No privacy protection for end user or company Mostly reliable Don't know what battery optimization msg 24/7 means on Android Don't know if I can to 1 - 1 calls on Android Never trust that it is truly logged out

Pros

The product is convenient, easy to use. The map is usually accurate has helped us locate employees who weren't where they were supposed to be (macro level). One the fun side we all changed our profile pictures to various comic book characters. I like I can see who is available and not available.

Cons

First Terms and Conditions said that data could be collected and used for third party. Current T&C says recordings will only be access to satisfy business needs but that changed recently and available 24/7 on the app. What I really dislike is that any data collected will be processed "fairly and lawfully". That's VERY open to interpretation. Before this change, it said date could be given to third parties, which this new T&C doesn't exclude. Another Con is that we sometimes get booted out of the app and don't know it and miss important contact. If you are an Android user, I can't tell if I can do one to one calls yet and Last but not least, sometimes you think you are logged out but it is still running when I go to log back in.