Geo Poll and Response
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About Rave Alert
The Rave Alert mass notification system gets the right message to the right user at the right time from any internet-connected device. Send your message from anywhere to anywhere in a matter of seconds. It only takes three clicks to send alerts in all communication modes. CAP compliant, Rave Alert lets you instantly send alerts via text email, and voice, and send to IPAWS-OPEN, WebEOC, and digital signage simultaneously. This ensures your targeted audience receives your messages as soon as possible.
27 Reviews of Rave Alert
Average User Ratings
Overall
4.85 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2021
Michael from Kansas City Art Institute
Company Size: 201-500 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2021
RAVE Alert Review
Overall experience in use, and customer service has been good.
Pros
We are a small college campus with a smaller enrollment. The sofware is pretty easy to use and deployment of alerts is pretty simple for the administrators using it.
Cons
templates and alerts sent by text and email can be a bit confusing to set up at times. We don't use it regularly so that is part of the issue.
Response from Rave Mobile Safety
Replied November 2021
Michael, thank you for sharing your experience with Rave Alert. We love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.
November 2021
Stephen from Brown University
Company Size: 5,001-10,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2021
Trust in your ENS chosen company
We switched from MIR3 which was a nightmare to use. It was very confusing and counter intuitive. That was about 8-10 years ago. We also use th Rave Guardian system but that did not uinfluence our decision to go with Rave Alert. I have no regrets and feel like Rave is still the best choince for ENS in higher education.
Pros
The software is intuitive, easy to use and works well. They also provide training that is always available. The company is open to suggestions and they keep improving the system.
Cons
There are some new features that I am not familiar with but I'm sure it is because I have not kept up with the training that Rave has offered.
Reasons for Choosing Rave Alert
It's been awhile. There were somethings about Everbridge that I did not like at all but I don;t recall since it was so long ago. Part of it may have been that the sales person didn't listen and was annoying.
Reasons for Switching to Rave Alert
For every good reason. MIR3 was awful.
November 2021
Steve from MIT
Company Size: 10,000+ employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2021
Long-time Administrator
I have been an administrator for two different university's spanning over 10 years. It have been one of the most popular and reliable systems during that time. Their customer support is top-notch, whenever they are needed. However, some of the newer systems are much more visually appealing and have a more streamlined interface. Rave has recently updated the interface, improving it's functionality.
Pros
Rave Alert has been a very reliable system with great customer support behind it for many years.
Cons
Older architecture and user interface prevent it from being great.
Reasons for Switching to Rave Alert
major failure
November 2021
Douglas from Missouri University of Science and Technology
Company Size: 5,001-10,000 employees
Industry: Public Safety
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2021
RAVE Alert Review
RAVE is a relevant platform for our school. It helps us keep our campus informed of situations that could potentially affect them while on campus or as they travel to and from campus. It also provides a mechanism for constituents to communicate with our 911 call center or our campus department via phone or text.
Pros
Simplicity of its use for our constituents and for our administrators. It's relevant technology for today's environment.
Cons
I would like to see RAVE adopt a geo-fencing capability that would enable users to create a geo-fenced zone and invite various individuals to join the geo-fenced zone for a select period of time. If a user left the zone others on the group would get an alert. I see this technology with other competitors and I would like to see RAVE to have a similar product. I have been asking for this technology for the past few years.
Reasons for Switching to Rave Alert
Time delay between when mass messages were sent and when they were received.
November 2021
Beth from George Mason University
Company Size: 5,001-10,000 employees
Industry: Public Safety
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2021
Rave Alert is ideal for institutes of higher education
Our overall experience has been positive, from the customer/client support team, and implementation, through to the Rave technical support group. The software itself has proven to be solid and has not failed us.
Pros
We have used Rave Alert for our university emergency messaging for more than five years, and we have found it to be reliable and effective. Additionally, and perhaps equally as important, we have found Rave Support to be incredibly responsive and helpful when we encounter issues or have questions about ways to change or address changes our our end.
Cons
At this moment in time, I am unable to think of anything we would change about Rave Alert.
