



Regroup account settings




Supported Operating System(s):
Web browser (OS agnostic)About Regroup
Regroup is a mass notification solution that helps businesses in education, healthcare, hospitality and other industries send and receive alerts via multiple communication channels. The GeoFence messaging functionality enables users to deliver location-based emergency alerts via text messaging, digital signage, public address systems and social media.
Regroup lets witnesses or bystanders send anonymous text messages to provide live incident reports. Administrators can create and send interactive polls to gain visibility into employee safety, volunteer activities and resource availability. Additionally, users can establish daily communications, track appointments or deadlines and follow-up meetings on a centralized platform.
Regroup comes with an...
Regroup account settings
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
February 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
February 2020
Finally, an effective an easy-to-use and manage emergency messaging system
We've spent the past few months implementing this solution and are now inviting users to update their profiles. Too soon to say for sure, but it is clearly an improvement from what we previously had. We are eager to finalize user profiles and schedule a test.
Pros
Integrates with our Active Directory for automated account creation. We lacked a good data source for personal email addresses and cell numbers, but after creating the accounts we're asking users to add this information to their profiles. Not finished yet, but it seems easy-peasy.
Cons
We struggled with some questions during the initial configuration, but slowly figured out the online resources available and the value they provide. Being on the East coast, we had to adapt to the West coast timing for scheduled meetings, but not a big deal.
Reasons for Switching to Regroup
Unifyed became too costly for us to continue and the messaging was email-relay-based, meaning that it took hours to deliver. Regroup is a true emergency messaging system and messages arrive within a few moments.
January 2020
Marian from Southern Nazarene University
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Lifesaver
We use regroup to communicate with our faculty, staff, and students. We use it for emergencies as well as for letting our campus community know about events, changes in plans. It's been a life saver.
Pros
For our needs, Regroup knocks it out of the park. We're able to schedule messages to go out at a certain day/time in the future, people can remove themselves from the groups as needed, the delivery time is almost immediate when sent, the system is crazy easy to use - for both managing groups and members to sending messages.
Cons
Once issue I had was sending a weather alert phone call and I didn't realize I had to change the "sent from" number. Since I was the user the system delivered the message from my number. I received about 60 text messages and 30 calls in return. I didn't make that mistake again!
Reasons for Choosing Regroup
It was just the best of all the products we looked at.
Reasons for Switching to Regroup
The crazy ease of use with Regroup and the ability to schedule texts messages for future delivery were huge sellers for us.
February 2020
Matthew from Harford Community College
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
February 2020
Reveiw of Regroup Online Mass Notification
Pros
Somewhat easy to use. Managed in the cloud.
Cons
We explicitly found cross data contamination. We are a community college and our local K-12 school system already was using Regroup for mass notification. When we uploaded our data and ran reports, we found incorrect data with our dual enrolled students (these are seniors taking a college class before graduating High School.) Regroup explained that because we had a record that had the same name as a record for the local school system, we were getting the wrong data. Apparently, Regroup did not have the proper digital security boundaries between our data and the K-12 data, meaning all records were being kept in the same database. Regroup then claimed they would work to correct that within the year. Unacceptable in this day and age of high Cyber Security threats.
Response from Regroup Mass Notification
Replied February 2020
Hello Matthew, We remember your particular issue and would like to provide some clarification. The issue you experienced was not due to any lack of digital security or boundaries, but it was due to how the K-12 account was linked with yours in the backend of our system and the expected resulting behavior for similar contact records. We have many Regroup clients with similar relationships and our system was designed to accommodate their requests for records to translate from one network to another as students graduate. In your case, a unique error occurred when your organization used the exact same identifiers as the K-12 school, but the issue was corrected quickly. Our team worked with your organization to diagnose and resolve the issue in full. If you are still experiencing any problems, our Customer Success team will be glad to help you further.
October 2020
Michael from Duncaster
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
October 2020
Quick Communication to Constituents
Important information had been easily and quickly sent to residents, families and staff during this pandemic. I like the options of email, text and voice messages. All users and recipients have been satisficed.
Pros
East to post messages to constituents and immediately get out important information.
Cons
Not always easy to edit posts. when I cut and past a message the format many times needs to be adjusted-font size, spacing etc.. It is not always easy to format.
February 2020
David from Mulgrave School
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
February 2020
Does the job but
Overall, it was a pleasant experience. Again, the main function works well and the reporting is an excellent feature especially when tracking problems.
Pros
It performs the main function really well. It sends and reports on sms messages well.
Cons
Regroup has other features that they advertise but we have yet to see them work for us.
Reasons for Switching to Regroup
There were more features offered with Regroup
Response from Regroup Mass Notification
Replied February 2020
Hi David, we appreciate you leaving us an honest review. We would be happy to learn about any specific issues you're having so we can help you work those out. Please reach out to our Customer Success team at success@regroup.com with details.