About TextMarks

TextMarks is a cloud-based text messaging solution designed to help businesses of all sizes manage SMS marketing, group communication, information sharing and more. The platform comes with mass messaging functionality, which enables organizations to send alerts, news, updates and meeting reminders.

TextMarks includes a lead generation module, which allows marketers to collect phone numbers and names of prospective customers via opt-in messaging. It offers a host of features such as list segmentation, auto-responder, bulk SMS, subscriber list management, scheduled alerts, surveys, API, and more. Additionally, it offers a white-label solution, which enables users to create a personalized reseller portal using a custom logo, colour and theme. 

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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of TextMarks

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

January 2019

Chelsey from Chelsey Finigan Creative

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Amazing Customer Support

Textmarks as a platform is extremely well put together and user friendly. The dashboard is easy to navigate and software is incredibly responsive. What sets it apart is the incredible team behind the platform with support and sales staff at the ready to assist with all of your questions. In addition, the friendly and patient demeanor these team members possess makes a world of difference during setup and integration. Having someone to call on for support and having that someone be as responsive as the Textmarks team has seriously made the difference in my choosing to commit to this platform. I'm looking forward to working with Textmarks for the foreseeable.

Pros

Ease of use and responsive platform. Customer support team is extremely helpful and available.

Cons

There is nothing that comes to mind. The team behind this platform makes it top notch.

October 2019

Christina from Anchor of Life Tabernacle

Company Size: 2-10 employees

Industry: Civic & Social Organization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

TextMarks product Review

My experience with TextMarks is absolutely great. I love the concept, the software is user-friendly and the diversity and quantity of applications that are offered to help us market our church and church ministries as well as enable us to stay connected with our church leaders & members is extremely useful. I especially appreciate that when I want to learn something about the program or ask any specific questions I receive through instructions from a live person.

Pros

I am the adminsitrater for the text program which our church uses to communicate news and updates to current & new church members. I love how we can stay connect to our church members, keep them plugged in and informed. The program works great to introduce new activities and short notice changes. I especially like that it is not set up like a group text so people don't contiunually get bumbarded with new text from people who would be responding. if it were a group text.

Cons

The only draw back to the program is that I cannot add subscribers when requested, they must add themselves. I have had people request to be added but as an adminstrater I could not add them.

October 2018

Claudia from Centro Hispano de East Tennessee

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2018

great customer service

So far it's been great.

Pros

The most important feature to me is affordability and customer service. TextMarks does a great job at both.

Cons

Not flexible with 2-way communication, people can't contact me via this text system

October 2018

David from Torrance Transit

Company Size: 51-200 employees

Industry: Translation and Localization

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Convenience at your fingertips

Our idea behind integrating texmarks into our real-time bus arrival information is that we want everyone to be able to utilize this new capability without owning smartphone. The majority of our transit riders are seniors who do not always know how or own a smartphone. Textmarks allow these riders to obtain real time information using their cell phone at their convenience. It saves our riders time not having to wait at our bus stops wondering when the bus will arrive. It also allows senior to plan out their time better so that they dont have to stand out in the inclement weather waiting for a bus.

Pros

The layout is very easy to follower for our senior riders. We like the option that it can display more should anyone choose to view for more information. The information is easy and clear and not overwhelming for many of our users

Cons

Sometimes, there is a delay in getting the messages. This could be due to cellphone signal

October 2019

Richard from Pilot-Legacy Private Equity Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Capturing Interest

My experience has been phenomenal. Our rep has been an awesome ambassador for your business. She often contacts me directly. She is more like a friend than some distant, faceless customer service rep. She takes great pride in her work and it shows. I always know I'll get my questions answered and problems solved when I reach out to her. I also interacted once through online chat with anothr rep. She was also fantastic. Great people you have there at Textmarks.

Pros

Being able to leverage electronic documents with unlimited distribution while capturing contact data from interested parties has been invaluable in building our client base.

Cons

When I go to obtain the data, rather than displaying a time stamp with date and zulu time, it presents it as "5 hours ago," or "3 days ago," or "2 weeks ago," rtc. This requires me to copy all the data, paste it into our follow-up document, and then go in manually and write in the actual date and zulu time that the document was accessed. Interestingly, that data is available when I hover my cursor over the words "3 days ago," for example. The date/time will then appear and I either have to write it down individually, or take a bunch of photos with my phone, only to have to manually input it back into the document I'm creating. Why not just display the date/time stamp immediately and eliminate a mountain of work for your customers? This would vastly improve the utility and quality of the product.

Reasons for Choosing TextMarks

It provided the technology we were looking for.