About AgenTrak

AgenTrak is an on-premise and cloud-based employee monitoring solution that helps organizations of all sizes monitor productivity and ensure compliance with statutory regulations. The platform allows businesses to track active clients and sort data by departments, Service Level Agreements (SLAs), agents and other attributes.

AgenTrak allows administrators to configure access for teams and employees and manage resources on a unified portal. The application lets account managers monitor downloads, devices, ideal and productive time, geolocation, mouse and keyboard activities, broadband speed and more in real-time. Additionally, enterprises can establish custom rules to handle utilization of resources and receive alerts for unauthorized access or prohibited acti...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

1 Reviews of AgenTrak

Overall rating

5.00 / 5 stars

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October 2020

John from 1CallDirect

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

We can't live without it!!!!

Our experience with asterlogic and Agentrak is extremely positive. They have a customer friendly ethos that puts the customer first and are responsive to our needs, which is very refreshing compared to other suppliers we use. The overall functionality is 2nd to none and has allowed our business to see significant productivity improvements.

Pros

AgenTrak is so easy to use, as soon as it is deployed it begins collecting data and giving us a real insight into our employees. This has been even more so important since lockdown was introduced. The ability to live view the remote employees and quality check their activity is invaluable to our managers. The real-time and historical dashboards on employee geo-location, employee broadband speed, App/URL use and productive and unproductive time are amazing and give us 360 degree view of our employees and their performance We have also been able to identify employee wellbeing issues via AgenTrak and tackle them before they became serious problems which is key with remote working

Cons

To be honest there isn't much not to like, it really does what it says on the tin and is so easy to use Plus asterlogic are so responsive in bringing in new features, anything we needed has been delivered for us in a timely manner and to a high spec.

Reasons for Choosing AgenTrak

We needed the ability to track the geo-location of our remote employees due to the sensitivity of the work they performed and AktivTrak did not deliver this. We also needed the ability to live monitor the employee audio and desktop and again it did not have this functionality but AgenTrak did