# AgenTrak Software Reviews, Demo & Pricing - 2026 > Review of AgenTrak Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/employee-monitoring/agentrak-profile --- [Home](https://www.softwareadvice.com/) / [Employee Monitoring Software](https://www.softwareadvice.com/employee-monitoring/) / AgenTrak Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/employee-monitoring/agentrak-profile/reviews/) # AgenTrak 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview AgenTrak 5.0 [(12)](https://www.softwareadvice.com/employee-monitoring/agentrak-profile/reviews/) Pricing Starting at $11.00 per month ### About AgenTrak AgenTrak is the leading employee Workforce Analytics & Monitoring solution that allows organisations to drive productivity across the workforce. We help organizations understand what their employees do, whether in office or at home. Our cloud-based monitoring platform collects and analyzes data real-time and historical and provides real insights to help organisations to be more productive and compliant. Our clients regularly see productivity improvements of over 30% by deploying AgenTrak ## AgenTrak User Interface ## Popular AgenTrak Alternatives Main Product AgenTrak 5.0 [(12)](https://www.softwareadvice.com/employee-monitoring/agentrak-profile/reviews/) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at $11.00 per month Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5270)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Alternative Product [Kickidler](https://www.softwareadvice.com/employee-monitoring/kickidler-profile/) 4.8 [(137)](https://www.softwareadvice.com/employee-monitoring/kickidler-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.59Value for money - 4.59Customer support - 4.69Functionality Pricing Starting at $6.99 per month Alternative Product [Insightful](https://www.softwareadvice.com/project-management/workpuls-profile/) 4.8 [(215)](https://www.softwareadvice.com/project-management/workpuls-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.68Value for money - 4.74Customer support - 4.61Functionality Pricing Starting at $10.00 per month Alternative Product [ActivTrak](https://www.softwareadvice.com/bi/activtrak-profile/) 4.5 [(591)](https://www.softwareadvice.com/bi/activtrak-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.35Value for money - 4.46Customer support - 4.39Functionality Pricing Starting at $10.00 per month Alternative Product [Monitask](https://www.softwareadvice.com/hr/monitask-profile/) 4.8 [(162)](https://www.softwareadvice.com/hr/monitask-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.79Value for money - 4.81Customer support - 4.72Functionality Pricing Starting at $5.99 per month ## AgenTrak Pricing and Plans Starting price: $11.00 per month Free Trial Free Version Basic $11.00 per feature, per month No plan information available ## AgenTrak Features - Popular features found in Employee Monitoring Alerts/Notifications Attendance Tracking Browsing History Keystroke Recording Location Tracking Remote Access/Control Reporting & Statistics Screen Activity Recording Task/Project Tracking Timesheet Management - More features of AgenTrak Access Controls/Permissions Activity Dashboard API Behavior Tracking Email Alerts Employee Activity Monitoring Employee Database Employee Email Monitoring Employee Management Historical Reporting Idle Time Monitoring Productivity Analysis Real-Time Data Real-Time Notifications Real-Time Reporting Remote Monitoring & Management Task Management Task Progress Tracking Third-Party Integrations Time Clock Time Tracking ## AgenTrak Integrations Genesys Cloud CX Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review ## AgenTrak User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 4.8 MW Michael W. Verified reviewer Chemicals 5001-10000 employees Used weekly for more than 2 years Reviewed October 2025 Network and Telecom Specialist 5 My overall experience with this company has been great. The service is always polite and the support always knows what they are talking about. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the location tracking and ease of the user interface. The customer support is amazing the respose has always been top notch. Cons: I don't have anything negative to say about Agentrak. I have never had an issue with the SLA's. The response and support are amazing. Read More JD John D. Verified reviewer Information Services 51-200 employees Used daily for more than 2 years Review source Reviewed July 2025 Great product and great technical support 5 We enjoy using the product, other managers enjoy additional reporting functions and if there is any issues then the technical team are great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great product and great support, we have been using it for over two years. Gives us an additional support function for training on top of other features. Cons: Nothing. Read More PO Paul O. Verified reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for less than 6 months Reviewed October 2021 A lot of power in simplicity 5 Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly. Cons: None at the moment. they fixed everything i didnt like or needed them to fix. Read More VJ Victoria J. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 6 months Reviewed October 2021 AgenTrak new user 5 Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive!) Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use. Cons: For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team. Read More FC Fiona C. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Reviewed October 2021 Staff Productivity 5 Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment. The service provided has been excellent and the team have went out their way to make any adaptations we have asked for. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: System is very user friendly, easy to set up and remove staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment. Cons: In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner. Reasons for choosing AgenTrak n/a Read More JD John D. Verified reviewer Consumer Services 501-1000 employees Used daily for more than 2 years Review source Reviewed October 2020 We can't live without it!!!! 5 Our experience with asterlogic and Agentrak is extremely positive. They have a customer friendly ethos that puts the customer first and are responsive to our needs, which is very refreshing compared to other suppliers we use. The overall functionality is 2nd to none and has allowed our business to see significant productivity improvements. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: AgenTrak is so easy to use, as soon as it is deployed it begins collecting data and giving us a real insight into our employees. This has been even more so important since lockdown was introduced. The ability to live view the remote employees and quality check their activity is invaluable to our managers. The real-time and historical dashboards on employee geo-location, employee broadband speed, App/URL use and productive and unproductive time are amazing and give us 360 degree view of our employees and their performance We have also been able to identify employee wellbeing issues via AgenTrak and tackle them before they became serious problems which is key with remote working Cons: To be honest there isn't much not to like, it really does what it says on the tin and is so easy to use Plus asterlogic are so responsive in bringing in new features, anything we needed has been delivered for us in a timely manner and to a high spec. Reasons for choosing AgenTrak We needed the ability to track the geo-location of our remote employees due to the sensitivity of the work they performed and AktivTrak did not deliver this. We also needed the ability to live monitor the employee audio and desktop and again it did not have this functionality but AgenTrak did Read More DM Denon M. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Reviewed October 2021 revolutionising your business 5 Amazing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's extremely user friendly, allowing for a full 360 view on how your staff, a invaluable tool for any business. It will/can increase the productivity of any organisation by a significant proportion. Cons: The reporting is in a real time view, however the ability to export data into a raw format isn't readily availible to the average user and would require API connections to extract this data. Vendor Response Hi Denon, Thank you for your 5 Star review, we really appreciate it. We have now added the 'Export to CSV' option on every report, to make data export easy for you. Thank you, Steve Replied February 2022 Read More MD Marcus D. Verified reviewer Utilities 501-1000 employees Used daily for less than 12 months Review source Reviewed March 2021 Game Changer! 5 Our performance went from delivering less than 10% of the expectations to 1200% of what was expected of us. Agentrak saved our business! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is very simple and easy to use, it's provided us an ability to support, monitor, coach and optimize our workforce in a way that seen our productivity and output increase by over 1200% Utilizing Agentrak changed our business from being an absolute failure and the lowest performing company against 32 other direct competitors, it transformed us to be the market leader in our field and consistently ahead of the competition with tangible evidence showing we're much higher than the rest. Agentrak allows us to share best practice from our highest performing agents and give this to those who struggle. It gives us the opportunity to really see what our employees are doing, even when they're working from home. It lets us see they're working in the right environment and that we're still meeting our security obligations whilst agents work from home. Without agentrak working remotely or even reviewing agent activity whilst in the office environment would be a lot more difficult and I know that we would have lost some very lucrative client contracts due to our performance levels pre-Agentrak! Cons: We're now in a position where we can feed in changes to the Asterlogic team who will build any changes/tweaks we may need so there isn't anything I dislike. Read More PR Pat R. Verified reviewer Outsourcing/ Offshoring 501-1000 employees Used daily for less than 12 months Reviewed October 2021 AgenTrak Dynamics 5 The overall experience was excellent and the team at AgenTrak were a pleasure to work with and nothing has been too much trouble. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The purchasing and implementation programmes were completed efficiently and on time with no hiccups which as the decision maker made internal discussions very easy. The system has delivered everything I was promised it would. Cons: I think the system has all the requirements a business needs to monitor its staff and ensure productivity KPI's are achieved. Read More DM Daniel M. Verified reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for less than 2 years Reviewed November 2021 Great Product and Outstanding support team 5 Faultless from implementation to support Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to track advisors productivity while working from home Cons: The fact that as a business we only went with a lower number of licenses, whereas i believe a full business role out would give us greater benefits Read More Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/employee-monitoring/agentrak-profile/reviews/) ## See what companies are saying about Software Advice