About WorkiQ

WorkiQ is an employee engagement software designed to help businesses track user activities and assess workforce productivity. The platform enables administrators to monitor real-time employee performances via mainframe computers.

Supervisors can identify and reward top performers across teams and manage remote workers on a unified interface. Stakeholders can identify idle time, analyze historical trends and evaluate staffing needs. WorkiQ allows managers to handle onboarding processes and track the usage of non-work-related applications. Additionally, operators can gain actionable insights into time spent on various activities such as meetings, training, communications, administrative tasks and other unaccounted work orders.

WorkiQ lets businesses utiliz...


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6 Reviews of WorkiQ

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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October 2020

Michael from Coterie Solutions

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Easy to implement and easy to use

Great tool and insightful data. Their coaching of how to use the data responsibly is essential.

Pros

We were up and running in days and seeing relevant data in the first week. Super easy to get ramped.

Cons

Would like more flexible alerting capability.

Reasons for Choosing WorkiQ

Overall functionality and data capture rate. Also were easier to deal with through the evaluation.

October 2020

Kelly from Anthem, Inc

Company Size: 10,000+ employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Implemented in 2016 and I'm still impressed!

I've worked with the product since 2016 and I'm still impressed with all of the features and functions it provides. I'm still learning how to utilize it to it's fullest

Pros

As an administrator, it's an impressive program with a ton of very useful features that provides invaluable metrics for the workforce and management

Cons

implementation is time consuming and tricky with a large enterprise like we have. It's not intuitive and definitely require network and product experts

Reasons for Choosing WorkiQ

n/a

October 2020

Khiyana from Humana

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

October 2020

WorkiQ

Overall we were looking for a tool that would provide more analysis of the work that our associates do to allow us to improve our process. This is not the feature we have with the purchased package and we would not want to purchase additional features.

Pros

The ability to manage the associates productivity for those associates that are more production based. The software helps as more of a supporting tool.

Cons

As an Admin the software can run a bit slow pulling up details to set up an associate or research an issue. It would also be nice to see some employee details available on various pages vs grabbing from different areas within the tool.

October 2020

Lisa from CPSS

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2020

Lisa's Review

The idle time helps me to resolve the associates work time to help them see if they are managing their time wisely to meet their production goals.

Pros

The features that are most impactful is being able to see when the associates are working compared to sitting idle. This helps me to see where my associate could be in their work whenever they do not show idle on days they are most productive.

Cons

I would like for the system to be more user friendly when it comes to setting up your own report in order to send something to your associates through email.

January 2021

Ashley from Humana

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2021

WorkIQ Review from Admin

Pros

This software is currently changing the way we work. With the help of this software, we have improved our focus on qualitative opportunities within our current processes. The support team for this software has been exceptional in helping us through this transition. We have already experienced so many benefits in the short time that we began using WorkIQ.

Cons

As an admin, I would like to see more "grouping" options for parameter configurations vs an all or nothing approach.

October 2020

Anne from Humana

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2020

WorkiQ

Pros

I like being able to see my employees productivity

Cons

If I don't capture real-time productivity details (i.e. login/logout times, minute by minute updates) on the same-day, then I can never go back and capture what occurred, other than a high-level snapshot. I'd like to be able to go back and capture the historical data in detail.