InTime

RATING:

4.7

(74)

About InTime

InTime is a cloud-based scheduling and workforce management software designed specifically for public safety professionals. It is suitable for police, fire and sheriff departments as well as corrections agencies, 911 dispatchers, and private or corporate security companies. The software provides features for automated scheduling, leave management, overtime management, reporting, and more. With desktop and web solutions, InTime can be used by in-office teams as well as field staff. InTime offers mobile apps for iOS and Android devices. Additional modules are available as needed, such as shift bidding, training management, wellness, plus others.
Work schedule from InTime Desktop

InTime Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for InTime

1 - 5 of 73 Reviews

John

Verified reviewer

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

InTime Solutions

As I said previously, this software does so much more than we were looking for that each feature was like a bonus to us. We can keep track of sick time and identify sick time abuse or patterns more easily. It allows us to track how many overtime hours have been dedicated to a particular case. The software also has some features that we would hope to be able to use in the future, where officers can bid on a specific job posting.

PROS

When we purchased this software it was intended to be used for the fair distribution of overtime. What we found out, was it did so much more. It is the only software we need to keep track of all schedules, leave requests, overtime, time banks, and even certifications. The software is very adaptable.

CONS

Originally it did not have all the unique features that we needed for our overtime distribution agreement with the unions. InTime was able to work with us over time and incorporated these features into the program.

Nancy

Law Enforcement, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Best scheduling solution for Law Enforcement!!

We have had numerous problems with our old scheduling system (Executime) which ended up causing unknown shortages on shifts, resulting in overtime. We used Speedshift many years ago which is what led us back to InTime. I have not heard one negative thing about the scheduling program from our sworn nor civilian staff, which is almost a miracle in and of itself. The support staff has been extremely helpful and responds to requests very quickly.

PROS

The ease of use and layout. You can see all of your personnel on one schedule which is essential for shift coverage and maintaining adequate manpower.

CONS

That a successful integration with HTE has not been completed yet. This is making it difficult to convince the finance department to transition to InTime for our payroll solution.

Reason for choosing InTime

Ease of use, functionality and have used Speedshift before.

Reasons for switching to InTime

The functionality of the scheduling software did not meet the needs of our complex scheduling for Law Enforcement. It was hard to read the schedule in its entirety and it was not able to filter the schedule view in a way that worked well for us.

Teresa

Government Administration, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Good

Good

PROS

I have figured out a few things by trail and error.

CONS

I can't edit the request time. I input inform and go back to update fields on the request format but have to remove the form and then create another new request. I would like to edit the field and update so I am only changing a couple of fields instead of sharing with other users.

Jean

Law Enforcement, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great product with super customer support

Great product run by a superb staff. Their customer support is phenomenal!

PROS

The integration of all aspects of scheduling has made the timekeeping and reporting much more complete. Having all the information in one place allows for increased transparency and accountability throughout the agency.It can take a while for the developers to address customer requests for new features, but it’s not unreasonable considering the broad range of users.

CONS

Since the system is so integrated, it is hard to use some features if your data lies outside of the more commonplace situations.

Reasons for switching to InTime

inTime is so far superior in its comprehensiveness, accuracy, and ease of use that there was no question which was the superior product.

Aaron

Law Enforcement, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Intime for Law Enforcement

Overall the software has allowed us to move from a hybrid paper/digital system that was very time-consuming. The training, sales and support staff at Intime was very helpful in deploying the system. We continue to find new opportunities to take advantage of the features.

PROS

This software is purpose-built for Law Enforcement and public safety. It covers shift periods that extend over 24 hour periods.

CONS

Supervisor functionality is not yet available on the mobile app.

Reason for choosing InTime

Price, functionality, messaging, export to payroll, web portal, and mobile apps

Reasons for switching to InTime

End of life of our Telestaff product