As I said previously, this software does so much more than we were looking for that each feature was like a bonus to us. We can keep track of sick time and identify sick time abuse or patterns more easily. It allows us to track how many overtime hours have been dedicated to a particular case. The software also has some features that we would hope to be able to use in the future, where officers can bid on a specific job posting.

When we purchased this software it was intended to be used for the fair distribution of overtime. What we found out, was it did so much more. It is the only software we need to keep track of all schedules, leave requests, overtime, time banks, and even certifications. The software is very adaptable.

Originally it did not have all the unique features that we needed for our overtime distribution agreement with the unions. InTime was able to work with us over time and incorporated these features into the program.

We have had numerous problems with our old scheduling system (Executime) which ended up causing unknown shortages on shifts, resulting in overtime. We used Speedshift many years ago which is what led us back to InTime. I have not heard one negative thing about the scheduling program from our sworn nor civilian staff, which is almost a miracle in and of itself. The support staff has been extremely helpful and responds to requests very quickly.

The ease of use and layout. You can see all of your personnel on one schedule which is essential for shift coverage and maintaining adequate manpower.

That a successful integration with HTE has not been completed yet. This is making it difficult to convince the finance department to transition to InTime for our payroll solution.

Good

I have figured out a few things by trail and error.

I can't edit the request time. I input inform and go back to update fields on the request format but have to remove the form and then create another new request. I would like to edit the field and update so I am only changing a couple of fields instead of sharing with other users.

Great product run by a superb staff. Their customer support is phenomenal!

The integration of all aspects of scheduling has made the timekeeping and reporting much more complete. Having all the information in one place allows for increased transparency and accountability throughout the agency.It can take a while for the developers to address customer requests for new features, but it’s not unreasonable considering the broad range of users.

Since the system is so integrated, it is hard to use some features if your data lies outside of the more commonplace situations.

Overall the software has allowed us to move from a hybrid paper/digital system that was very time-consuming. The training, sales and support staff at Intime was very helpful in deploying the system. We continue to find new opportunities to take advantage of the features.

This software is purpose-built for Law Enforcement and public safety. It covers shift periods that extend over 24 hour periods.

Supervisor functionality is not yet available on the mobile app.

The customer support team is excellent. If there is a problem they get back to you quickly and they fix the issue.

Ability to customize any schedule. The ability for staff to see their schedules.

Setting the system up took a lot of time and energy. Once the set-up was complete it works great.

My experience with InTime has been exceptional.

InTime is designed for law enforcement scheduling. Being able to see an entire month of scheduling at a glance is huge.At one point, the city forced use to go to another product and it was extremely painful as it was designed for firefighter scheduling. Luckly that system crashed hard, and we immediately moved our department back to InTime. Also, the InTime support team rocks! They have quickly responded and resolved any issue that we have had.

The initial set-up was very time consuming and tedious at times. However, setting up the system that the city forced us to move to at one point was way more difficult and time consuming.

Overall, very good. Lots of great features that we use.

Great to be able to use on our phone for many features.

Our contract rules do not fit into their programming.

InTime has allowed us to remove a lot of the stresses that have been around for years. Being around LE for 30+ years I have used pen/paper, Word tables, and Excel sheets to make schedules. We then had to manually add vacation, PTO, count hours, add PT hours, etc. InTime has taken all those stresses and put them in one software package, added some other bonuses, and produced a great product.

I can honestly say there is nothing that I dislike about InTime.

Our overall experience has been very positive and would recommend InTime to any Law Enforcement Agency.

The ease at processing 400+ employees payroll. Benefit accruals are in real time, which allows employees to look in the future for their balances. Customer Service is the best I've ever seen!

Implementation was probably the worst. It was all done through zoom meetings. I feel I would have benefited having someone in person work with us during the build.

Very few applications our Department uses work with ease. This is the exception. The software is tailored (and fully customizable) to meet law enforcement needs. The customer service is top-tier, and the InTime team overall is genuinely a joy to work with.

The backend of the app was a little confusing at first, having walked in with no experience or exposure. Locating instructional resources was also not very obvious at first; our rep quickly helped with this though!

Integration was simple because we came from an excel spreadsheet system. As an admin and scheduler, I find those tasks mostly easy to navigate and very user friendly.

I think the process of filling posts can be a little more user friendly and intuitive. We do a lot at my agency as far as roles and responsibilities and I am constantly getting the dreaded "!" because there was some small thing that was askew but easily explainable. I wish we had more power to disregard an error.

I have been involved in InTime transition since the beginning. We started with just department scheduling, then added the court module and now just integrated with Munis for our timekeeping. Along the way our InTime contacts have been great. We've had some suggestions for improvements/changes that would make it easier for us and likely other agencies but have not seen any of them come to fruition yet. But overall it is a great product and suits our needs.

InTime has some great features and once you get the hang of it, it is very useful in daily scheduling and overall timekeeping.

Features requests or updates are not handled efficiently. There doesn't seem to be a formal process for getting something updated. Although it seems some agencies are able to get updates done, which then changes it for everyone with no input. Also fixes seem to be delayed at times, we are still waiting on a fix for fields that are not populating when filled in via the app, and therefore they are blank on the CSV for timekeeping. It isn't the most intuitive either and takes some time to get the hang of, but this is likely the case with most timekeeping systems.

We moved to electronic time entry with InTime which has been huge benefit in so many ways. We find support to be fabulous. Very responsive and great to work with.

That we were able to rebuild our scheduling software and utilize it for our payroll import as well. This was an accomplishment no one though possible. It is a huge time saver and extremely more accurate than our old process of paper time cards.

There are just a few issues that we find frustrating. Locations and Activities in the mobile app are not collapsible by group. Employees can't chose to post a overtime shift. When someone is awarded a post from another employee, it doesn't remove the original assignment from the first employee. Also that they don't offer a training database that can easily be updated from live data. Compared to what other software companies offer I feel it is a real miss on InTime's part

Keeping track of the PTO (paid time off) was a timely task before inTime. There were many questions generated that ended once we implemented inTime.

We have constant changes with schedules, shifts, wages and many intricate rules dictated by both union and non union policy. Having vetted and used several other software programs, we find inTime to work the best for all employees. There are fewer complaints and questions regarding PTO, payroll, scheduling and overtime.

We use inTime and it feeds to another software per school policy. It does not integrate perfectly.

My experience has been great. I have gained so much knowledge and now I am the "go-to" person for InTime questions. I still have so much more to learn and I am excited to do so. I enjoy using the software and teaching others

I am just learning the timesheet function and I hope to implement that fully by the end of the year. We have several timekeeping rules and I want to make sure I have a good understanding of how to implement them into the system. My favorite feature (so far) is generating (almost in an instant) invoices for off-duty details. My predecessor was doing this in a word document and using InTime is so much better, cleaner, more professional, and easy. The customer service is amazing. Any time I have needed help or had a question, I have always had someone to reach out to.

Sometimes I get confused about the "layers" and amount of data that can be added.

I can quickly see not only what my own schedule is and what I have as far as benefit time goes. But as someone who deals with our accreditation and training, being able to see peoples schedules in detail is very helpful.

Software is easy to understand when you are looking at it, you can quickly notice when someone is off duty or sick or something similar. It is super easy to filter if you are looking for example, who was on overtime on a specific day the user can quickly narrow down users who were on overtime on that date.

I think anything I would say negative about the software is mostly related to how our agency is or is not using the software. I do wish that when you logged in to the schedule it would go to todays date. It seems like it opens to the last date you had been looking at. Which some may like but if I have closed it I am done with the project that took me to another day.

Schedule conflicts have been mitigated and staffing challenges are easier to manage.

The ease of access to work schedules either through desk top, internet, or app has been easy to navigate and a welcome feature for employees / end users. It affords greater control of balancing personal and work life experiences for employee and employer alike.

Slight leavening curve but but their service and implementation experts make that a non-issue.

Great data base for what we have done. Reports are a great tool to use with administration and staff. The ability to track changes and by whom a change was made.

Having our schedule in a digital, trackable format is great. Some supervisors have challenges with using the system. InTime is not very intuitive.

Not very intuitive, hard to tell why you can't terminate/retire an employee. The pop-up message goes away or doesn't show up easily.

InTime provides many operations that we require in one platform such as the scheduling, shift coverage & OT Posting and Paid Duty posting and tracking.

We appreciate the accurate and multiple facets of InTime ; such as the scheduling, OT Posting and Paid Duty posting and tracking.

The mandatory time sheet approvals, and no option to opt out of this process.

The scheduling program itself is great! I love that you can customize it to fit your agency needs. The employee web portal is phenomenal! Having the ability for employees to access through their cellphone or home computer is so beneficial. Support staff is great. I appreciate their quick response and easy to follow advice for troubleshooting problems.

Payroll side of things is more complex and difficult. Trying to train everyone on how to manage their schedule so their timesheet is accurate has been difficult. The Daily Roster is temperamental and is limited on how you can customize it. We are trying to determine the best way to show FLSA so we can utilize InTime for payroll.

Scheduling!!! The 24/7 schedule for a police department is tedious, but InTime has solved that problem for us. Also, switching officers to new shifts is now a breeze.

It is customer friendly. I like the fact that although it is not a "custom" design for our department, InTime has done a great job of tailoring things to make it seem like it was a custom design. I like the app and the way we can post off-duty jobs to have officers put in for the jobs through the app.

There are times when it seems cumbersome and we have to take too many steps to make sure everything is set. Also, our chief wants the daily roster to show many different things and I often have trouble getting the notes to show up on the roster.

I really enjoy the product. I find it to be very user friendly and versitile.

Our agency loves this product. Once implemented, it is user friendly and very versatile. We now have the ability to schedule all of our shits on one convenient platform.

There needs to be more functionality for users. Users often comment that they are unable to view their place in the order for time off request and the find list for new assignments.

The people are amazing to deal with any questions you have for them are answered in a timely friendly manner A+ on that front!

The ease of use, templates make things so much easier for high volumes of employees!

Wish there was a sandbox feature that you can do up mock schedules and then be able to 'load to production' sometimes the best planning doesn't work and you end up redoing things.

After 25 years we are going nowhere without InTime. They have a great product and great support.

The integration of the flexible scheduling app and the mobile checkin with our Sage AccPac is key to the efficient running of our company. With 2,000 employees spread across a huge area, we rely on InTime hourly.

Lessen the bandwidth required. in order to speed up processing time if possible