All MidexPRO Reviews
1-25 of 90 Reviews
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Jess
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Midexpro
Excellent overall experience and couldn’t run my dermatology practice efficiently without them. Highly recommend.
PROSThe layout and intuitive use is fantastic. It’s easy to use and the new midexTask feature helps organise patient administration such as checking results. We can take online payments easily. Having used more traditional systems in the past this is fantastic in comparison and they are constantly adding new helpful features and always answer the support telephone!
CONSWe had to have an additional account so myself and my secretary could access at the same time.
Reasons for switching to MidexPRO
DGL was not easily portable between hospitals and had poor customer service as well as being very expensive. Additional charges of thousands of pounds were requested to retain my own patients data when the private hospital that held the contract shut down.
Vendor Response
Thank you Jess or the wonderful comments you gave the software and the team. I am really pleased to read that you find MidexPRO easy to use and favourable to your previous supplier. Should you need any assistance in the future, please do contact Support. Again, thank you for taking the time to leave your wonderful comments, I will pass on your comments to the team. Kind regards Caroline Corrigan Operations Director.
Replied November 2021
Sara
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
One of the best Medical systems!
One of the best systems out there that is extemely easy to use and[SENSITIVE CONTENT] and his team are always on hand to help with everything
PROSI have been using MidexPro for a very long time and find it one of the easiest systems to use. From accounting to scanning in patient records it is excellent
CONSThere is nothing! I havent yet come accross anything
Reason for choosing MidexPRO
We have always used Midex for many years but as it is a cloud based system I am able to log on anywhere is very handy when my boss needs patient information. The guys at Midex are always available to help. It was a no brainer to continue using them.
Vendor Response
Thank you, Sara, What a wonderful review. Thank you so much for taking the time to leave your comments I will pass on the comments to the rest of the team, especially Support who will be thrilled to have received such a positive review. Once again, thank you for taking the time to expand on why MidexPRO is the best Practice Management Software provider for you. Kind regards Caroline Corrigan Operations Director.
Replied October 2022
Linda
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Helpful approach to issues, much more computer literate than me, but did not make me feel foolish
Easy to use and there are many options
CONSI feel sometimes a short cut could be available.
Vendor Response
Hello Linda and thank you for taking the time to leave a review of MidexPRO. I am pleased that you found the system has many options to help you and that Support were very helpful. I am going to ask one of the team to call you regarding the short cut you mentioned to see if they can help you. We do have some, but not for all tasks due to the amount of Specialities that use MidexPRO who use us in a different way to others. That said, if there is something you have noted for change, we might be able to see if that would benefit the system as a whole as part of our Change Process. Thank you once again for taking the time to comment and we hope we can help you find a solution to a short cut. Kind regards Caroline Corrigan Director
Replied December 2023
Laura
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ease of use
The team are all so helpful and bend over backwards to help fix any problem you have. I am very comfortable using this system and am constantly finding new features that make my work day easier. Thanks Team.
PROSThe software streamlines administrative tasks for professionals, enhancing efficiency. It excels in appointment booking, billing and patient records. It is very easy to navigate. It cuts invoicing time down, you are able to submit invoices from just 1 platform rather that 5+. I have recently moved from paper diaries to midex diary which again has made life easier. It is a great system and I wouldn't chose to go over to anyone else as I feel majority of needs are met and if they are not met then the team are open to any suggestions to add to midex to improve it.
CONSThe only issue I have is with spell check in the emailing section but have found that you can check spellings but it is not an automatic feature, you need to click a button to check your spelling and from memory it is an American dictionary. This is a very minor issue though.
Vendor Response
Dear Laura, thank you very much for your taking the time to review MidexPRO and for such positive feedback. I'm delighted to hear that you find the functionality of the system so useful and that it's supported you in your role. I'd also like to thank you for your kind words regarding the Team. We are here to help, if there's anything we can do for you please don't hesitate to contact the Support Desk. Many Thanks. Lisa Darby, Operations Manager
Replied January 2024
Karina
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Midex Pro review
Great experience. Amazing service from the representatives.
PROSThe software is very easy to use and the team are always avaliable for any queries and any issues are always sorted in a timely manner.
CONSIt would be great if they developed the software to have incoming emails to allow us to switch our entire practice over.
Reason for choosing MidexPRO
The ease of integration for all medical practices within 1 software package.
Vendor Response
Many thanks for the wonderful review. I will feed back your comments to the team and will speak to the Software team about your request relating to emails. I suspect one of the team, Adam, will contact you later this week (Week starting the 19/04/21) to discuss further. Thank you for taking the time to review MidexPRO and your feedback: This all helps to build the best Practice Software for our clients and potential clients. Kind regards Caroline Corrigan Operation Director MidexPRO
Replied April 2021
Will
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
MidexPRO for excellent management of medical and clinical practices.
We had to find a new practice management system in a very short space of time. We looked at other options, one of which said it would take 8 weeks to set up... in this day and age, 8 weeks? Madness.So we called MidexPRO and explained our problem, that we had less than one week to get set up with a new practice management solution and these guys delivered. Nothing was ever a problem and honestly, it was a breeze to get set up and off and running. Many software programs have unnecessary features that no one uses, leading to high expenses and poor customer service. However, this was not the case once we started using MidexPRO.We are very happy with this software and highly recommend it to anyone seeking other solutions. They are a good team and will certainly get you up to speed in no time.
PROSOutside of all the features needed by medical admin staff and consultants, MidexPRO delivers all of this and more. But what makes MidexPRO an excellent choice is the team behind the software. Our onboarding experience was excellent - the team are slick, professional, super responsive and all-around good guys. If any issues arise, it's an email or phone call away to get a quick response and solution. Training for new team members is thorough, in-depth and easy. Both our admin team and consultants are very impressed with this software and I cannot champion the team at MidexPRO enough.
CONSWe have no complaints or problems with the system. All our ideas are already planned for the future. The system is very strong and easy to use, and we haven't encountered any issues or drawbacks so far.
Vendor Response
Thank you so much Will for taking the time to leave a review. I am really pleased to read your comments and I will share them with our team. The Support team especially will be thrilled to hear how their help has given you a great experience thus far. Please do remember that we are on hand to support you and your team with training now and in the future with new tools and improvements and encourage you to let us know if at any time, we can help improve your experience of MidexPRO. Kind regards Caroline Corrigan Operations Director.
Replied September 2023
Grace
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy, manageable and overall great
have used midex for 3 years now with my consultant and i wouldn't want to use anything else
PROSIts ease of use - being able to manage everything in once place and I am constantly learning new features and having already used it for 3 years learning even more things is great !
CONSNit picky bits but not detrimental - it doesn't recognize "/" forward slashes when labelling documents -
Vendor Response
Thank you Grace for taking the time to leave a review of MidexPRO. I am really pleased to see that you find the system very easy to use and that the new features we offer, give you all you need to support your work. With regards the forward slash, this is often a problem with saving PDFs from Word rather than a specific MidexPRO rule. Unfortunately, we are unable to change this as Word is a product of Microsoft and nothing we can control. I will speak to one of the Support Team to give you a call and explain further or offer an alternative solution just in case I have missed anything. Thank you once again for a lovely review and I hope we continue to deliver a great product to you. Kind regards Caroline Corrigan Director.
Replied November 2023
Sue
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent Medical Record Management
It is very user friendly and straight forward to navigate. Customer Service is excellent. There is always someone at the end of the phone/email even with the smallest query.
CONSSlow to load sometimes but I think that is to do with my internet supply!
Vendor Response
Thank you Sue for taking the time to leave us a review! I am extremely happy to read that our customers service is excellent and will pass on your comments to the team. Equally, that you find the system easy to navigate. This is something we have worked hard to achieve and involve you, our Users in any change process. I'm very pleased this seems to be working. I will ask one of the Support Team to call and do a few checks on your PC to see if there is anything obvious causing slow loading. Sometimes, it can be some very simple to adjust and we can help identify this for you. Thank you once again for your review and great comments about our business. Kind regards Caroline Corrigan Director
Replied November 2023
Marta
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
User friendly with the best customer support team ever!
Easy to use and get used to if you are switching from another system, cloud based so you can access from anywhere in the world, best customer support team, they answer immediately and listen to your needs and are grateful for your feedback then apply changes asap, overall score 9/10
CONSnot enough automatizations and a patient journey is not visible at a glance ie where the patient is on their journey with us at this particular moment, could be ie a dot on a linear map ie booked in or paid or surgery completed
Vendor Response
Hi Marta, thank you for your recent review. I'm delighted to hear your feedback and will ensure your comments are shared with the Team. With regards to your comments regarding automatization and patient journey these will be collated and passed to our Technical Team for future reference. Many Thanks Lisa
Replied January 2024
louise
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great customer support
very good. Feel well supported. Wish I had Midex for all my consultants now and not DGL
PROSWhenever I have an IT issue - I always look forward to talking to the customer service team - in particular [sensitive content hidden] - he phones me very promptly, has a very pleasant friendly demeanour and very knowlegeable and sorts my IT issue out very fast and efficiently. Compared to some other companies I deal with - where their customer service is bordering on rude and disinterested at best - he is a credit to your company
CONSnothing. Generally very pleased. For me, it is much better than DGL
Vendor Response
Thank you so much for taking the time to leave us a review Louise. I will pass on your wonderful comments to the team who I know, will be very happy, especially the Support Team. I am very pleased to hear how they help you and one team member in particular. I will be sure to speak to him personally to thank him. Kind regards Caroline Corrigan Operations Director
Replied November 2023
Emma
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Midex support amazing
I love using Midex. It does what is says on the tin and they are always updating things to keep in line with the current market. I have to say though, the support team are one of the best I have ever dealt with. Always available to help you, provide alternatives if necessary and their technical knowledge is fantastic. Nothing is ever too much for them and they will always follow up calls or emails.
PROSThis is an easy to use product and does everything you need it to, well everything I need it to. If there has ever been a feature that I would be interested in, I just ask the support team and if they do not already have it they would go away and come back to you with a plan or a way to support what you need.
CONSWhen it goes down you cannot do anything but this is the same all software I would imagine. The support team always keep you updated
Vendor Response
Thank you, Emma, for a wonderful review. I am really pleased that you have found the system easy to use and that Support has helped you so well. Hopefully, you haven't had any off-line issues for a while. We had a Microsoft update back in January which took us offline for 12minutes before Users were able to use MidexPRO again. These do happen and are annoying but hopefully didn't impact your day too much. I will pass on your lovely comments to Dan and Nathan on Support who I know, will be really chuffed to hear them. Thanks again Emma for taking the time to leave us this review.
Replied April 2021
Michelle
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent software
I have been with MidexPro now for some years and they are always very helpful and supportive. Their product is evolving all the time with new features added regularly and overall it makes my life, as a busy secretary, so much easier and more efficient.
PROSIt is exactly what it says on the tin! Easy to use and the support is great. The ebilling facility is particularly great!
CONSThe third party contacts/insurers etc - deleting out of date GPs/contacts/insurers etc could be made a little simpler.
Vendor Response
Thank you, Michelle for taking the time to leave a wonderful review of MidexPRO. I will pass on your comments to the team. With document deletions, we do appreciate that to delete something is a little long winded. Those steps were put into place to avoid Users mistakenly deleting documents. Previously, to restore a 'mistake' involves the Software team searching for the document & restoring and often the urgency of the request means deviation from other work and updates. However, if you are looking to remove large amounts of out-of-date data, there is a Purge document found on the Navigation bar under 'Legal'. If you wish to list the data you wish to be removed, and send to Support, we can do this work for you. Support can help with information on what you will need to keep for HMRC reasons and can help with the Purge document as well. Thank you again for your kind comments and taking the time to leave a review. Kind regards Caroline Corrigan Operations Director
Replied February 2022
Lisa
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Using Midex Pro
Great team on the end of the phone. Always available, you don't have to hang on listening to music. The team know your set up and know your needs making it so easy to do things. If the system doesn't do what you want, you just say and they will see if it can be put in place. Huge benefit being able to speak to people immediately who can jump on and sort any issue or guide you do be able to make changes.
PROSCan be accessed anywhere so consultants can view their clinics before they come to the hospital. Very easy to use
CONSSometimes it will slow up but a quick call to the team will normally resolve this.
Reason for choosing MidexPRO
The fact that being able to have support available makes a big difference. They are constantly looking to offer more things to benefit our businesses
Vendor Response
Thank you Lisa for a great review. I will pass on your comments to the rest of the team. I will also ask one of the Support team to call and talk through any speed issues you may be having. This may be down to a simple fix on your PC or device to help speed up access. WiFi is the normal culprit but lets check for some other potential glitches that might help. Thank you once again for taking the time to leave a review. We really do appreciate it. Kind regards Caroline Corrigan Operations Director.
Replied March 2023
Mandy
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Brilliant medical software that makes my life easier!
For the last 22 years we have been using and working with Midexpro. Their customer service is one of the things that make this company stand out from the crowd. They employ friendly, knowledge people, who will patiently talk you through a problem. I always get a response within minutes if I have left a message, which is exactly what I want from a software company. The fact we have used this company for so many years, shows just how positive our experience is and how highly we would recommend them.
PROSWe are an anaesthetic partnership and use Midexpro for billing purposes only. We have used Midexpro since the early 2000's. It is straight-forward, logical and user friendly.
CONSThere is little to complain about this package. We do not need or use half the features provided and I cannot think of any disadvantages or issues I would like changed.
Vendor Response
Thank you so much Mandy for your great review! I will pass on your comments to the rest of the team, who I know will be extremely happy to hear how we have supported your needs over the last 22 years! We hope to continue to do our very best for you and your colleagues and wish you all the very best. Thank you once again. Kind regards Caroline Corrigan Operations Director.
Replied March 2023
Philippa
Medical Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Patient and supportive team
Excellent supportive and patient service.
PROSOnline facility so can access anywhere. Shared platform with other users.
CONSBreaks down a lot! May also be our own access at home, but there are often delays and problems which are frustrating.
Reason for choosing MidexPRO
Best suited to my role.
Vendor Response
Thank you, Philippa, for your lovely review and feedback. I am pleased you find the software best suited to your role and will pass your comments on to the team. I am going to ask Dan on Support to give you a bell to see why the system breaks for you. He can do a service check on your equipment to see if you have the most up to-date version of Word and Browser available to you. Normally a service check is charged but we will do this free of charge and aim to resolve this for you. It would explain why you are having problems with loading as in essence, if you are not on the most up to date options, MidexPRO will be talking in a different 'language' to what you have. The is a guide to what you should have, in the Terms of Use found on your Dashboard and Dan can show you this when he calls. Thank you again for taking the time to do a review and to give us the helpful feedback. Kind regards Caroline Operations Director MidexPRO
Replied May 2021
Mark
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Midex Pro support is excellent.
Midex Pro helps us do our accounts at the end of year very easily.
PROSMidex Pro is very easy to use and very user-friendly. [SENSITIVE CONTENT] and his team are very knowledgeable about MidexPro and can sort out most issues quickly for us.
CONSWe were not able to integrate our TDL tests with Midex Pro but I believe that had to do with TDL's inability to integrate?
Vendor Response
Thank you Mark for taking the time to leave us a review. We are really pleased that you found Support really helpful and I will be sure to pass this back to the team. With regards TDL integration - I am going to ask Nathan to give you a call today. From your account, we can see that you have this feature switched on in MidexPRO so not sure why this isn't working for you. It could down to the Lab Request Code and Nathan will be able to fix that for you. If you have any concerns with the features at all, please do send an Email to Support@midexpro.com and we can aim to investigate or help you. Thanks again for your review and look forward to our continued working partnership. Kind Regards Caroline Corrigan Operations Director.
Replied August 2021
Maureen
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
My Review
I can recommend Midex Pro highly. I have used for many years. It is simple and easy to use and contains everything you need to do to provide effective secretarial service to your consultant.
CONSMaybe I like least the encrypted emails. Seems like patient's do not receive them sometimes or are unable to access.
Vendor Response
Thank you Maureen for your lovely review. I am really pleased the software has all you need to carry out your day to day activities. I will take note of the email feedback: it can be difficult to ensure all settings on patients phones allow for external emails to reach them. Sometimes, emails are found in Spam folders which can be annoying. Moving them into the main folder, can change the algorithm for future correspondence which may fix the problem. I will ask Support Desk Manager Nathan to give you a call and give you some tips that may help with new patient. Once again, thank you for taking the time to leave a review. Kind regards Caroline Corrigan Operations Director
Replied January 2023
Sue
Hospital & Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2023
MIDEX is perfect
I am now starting to invoice through Midex, although would like to be able to email directly from Midex.
PROSThe whole package is easy to use. Creating your own templates makes the process quicker.
CONSThe only thing I don't like is the fact that if I am not using it all the time during the day, it signs you out, which can be annoying if you are on a call to a patient and have to sign in again.
Reasons for switching to MidexPRO
More up to date and more functionality.
Vendor Response
Many thanks Sue for taking the time to leave a review of MidexPRO. I am really happy to see that you think we are 'perfect' and I will pass your comments back to the team. With regards signing in and out, this is for security and licencing purposes. I can understand this might be annoying though and there is a way to extend the locking process to longer. It will not be able to remove completely for the GDPR and Licence needs but I can ask one of the Support team to give you a call and see what can be done to reduce the frustration. Thank you once again for such a wonderful review. It is greatly appreciated. Kind regards Caroline Corrigan Operations Director.
Replied April 2023
Michelle
Health, Wellness and Fitness, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Very user friendly and helpful
Very easy to use, and learn to use. Self-explanatory, and can adapt certain features to match user requirements.
CONSIf there could be a way to personalise the screens- so that if there are aspects that are not used by a user- these can be hidden.
Vendor Response
Thank you Michelle for taking the time to leave us a review. I will pass on your comments to the team who will be really pleased that you find the system easy to use and adaptable. The most recent update (early April) did allow for more opportunities on MidexPRO to hide parts of the system that you do not need or wish to see. I will ask one of the Support team to give you a call and show you how to do this. It may be, that you have some more sugestions on how we can make the software more User friendly and you can share them with Support, who will feedback to me. If we can then take any of your suggestions forward and use them, we will and hope to make your experience even better. Once again, thank you for leaving a review of MidexPRO. It is very much appreciated. Kind regards Caroline Corrigan Operations Director.
Replied April 2023
Sarah
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Practice Management Software
Excellent. We have been with Midex Pro since 2005 when we first set up our practice. Customer services all very helpful and on a personal level.
PROSCustomer service, patient records, online payment link
CONSI still struggle with the diary, but this is due to the nature of our practice.
Vendor Response
Thank you Sarah for taking the time to leave us a review. I'm so happy to read you find the system and customer service, excellent. I will pass on your comments to the team. If we can be of any further help with the diary section, please do ask Support. They may well be able to help you. Thank you once again for the comments and for being with us for so long! Kind regards Caroline Corrugan Operations Director
Replied October 2023
anne marie
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
excellent product
Highly recommended.
PROSI have not used anything other than Midex
CONSNothing.If I'm unsure I will ring and ask and the customer support will help me through my problem.
Vendor Response
Thank you Anne Marie for taking the time to leave us a review. I am very pleased to see that you are very happy with MidexPRO as a software and that the Customer Service is equally good. I will be sure to pass your comments on the Support team who will be really pleased to hear your comments. Thank you once again for your time and we look forward to continue the excellence service. Kind regards Caroline Corrigan Operations Director.
Replied October 2023
Charles
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Long time user
Excellent.
PROSThis is a long term tool that has been a great friend to me and my team for 30years. The transition to cloud based has been easy, with the offering improved
CONS-
Reason for choosing MidexPRO
Colleague using .
Vendor Response
Hi Charles, Thank you so much for your kind feedback. I'm delighted to hear that you find MidexPRO so easy to use and I'm even more delighted to hear that the system has been a great friend to you over the last 30 years. We pride ourselves in our product and our people and consider clients part of the family! Many thanks, Lisa Lisa Darby Operations Manager
Replied February 2024
Barbara
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Excellent support with problem I can't do by myself
Clear navigation around the platform and many different options for management
CONSThere are no cons that I can think of just now.
Vendor Response
Thank you Barbara for taking the time to leave a review of MidexPRO. I will pass on your kind comments to the team and I know they will be really happy to hear them. We value all feedback, good and bad and also listen to you, our clients, to hear how we can improve on functionality. If there is anything you feel we can improve on - Features, Quality and Ease of Use, please do contact Support. The team are happy to take your comments forward and if we can make adjustments to the Software that will improve the above, we will happily consider them. Once again, thank you for your time and positive comments. Kind regards Caroline Corrigan Operations Director.
Replied December 2021
Paula
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Practice Manager
It makes my life and the practice management side of things quick and easy.
PROSVery easy to use. Clear text. Safe and reliable.
CONSNothing to comment on. Easy to use and you can navigate your way around things and if you are not sure the team can help you.
Vendor Response
Thank you Paula for taking the time to leave a review. I am really pleased to see you find MidexPRO easy to use and a reliable tool to aid you with day to day tasks. I will feed your comments back to the team and should you require any further assistance with new features, please do contact Support for help. Thank you once again, Caroline Corrigan Operations Director.
Replied July 2022
Joan
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
It does what it says!
Very Happy to work with a secure service
PROSEase of use and support when it needs customisation.
CONSno applicable. If I have an issue the team can always solve
Vendor Response
Thank you Joan for taking the time to leave us a great review. It really does help to hear directly from those who use the Software, how easy it is to use and that we tick all the boxes for you. I will pass on your comments to the team today. Thank you once again and if we can help with functionality or training on any new features, Support will be only too happy to help. Kind regards Caroline Corrigan Operations Director
Replied July 2021