PSTrax

RATING:

5.0

(20)

About PSTrax

PSTrax is an EMS management platform that can obtain immediate, real-time information on all your resources such as logistics, vehicles, inventory, and more. With customization to your specific needs, the platform is the only solution for organized fleet maintenance. The built-in dispatch module helps emergency responders handle high call volumes, while the inventory module makes it easy to track equipment and supplies.

PSTrax Pricing

Pricing varies based on the modules and add-ons that you select but rest assured that PSTrax is affordable. Please contact Info@PSTrax.com directly for pricing details.

Free trial: 

Available

Free version: 

Not Available

PSTrax Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for PSTrax

1 - 5 of 20 Reviews

User Profile

Anthony

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

System = Safety

In an aviation based healthcare organisation, safety is critical for our staff (pilots and flight nurses) as well as our patients. PSTrax has enabled us to embed our necessary checks into an easy to use platform that meets the objectives of our National Safety and Quality Healthcare Standards. The support received from PSTrax has been extraordinary....they have been responsive to our requests and ensured they customised as much as possible for our industry and location.

PROS

The software is easy to use on the frontline and as an administrator.

CONS

Limited downsides to the product, however integration into other software systems would be a great advantage

Ruth

Public Safety, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Checks for everything

In this day and age there is something to be said for a company with good customer service. PsTrax get a 5 star and a knock out of the park on this! I love dealing with the PsTrax team.

PROS

1. Multiple people can be on the program from any smart phone or tablet 2. Does away from paper so I can get on right away and see alert that are set, and ask questions right away instead of tracking down a paper that got forgotten somewhere and trying to decipher what people wrote on it. 3. It is so customizable and has so many features to meet the needs of your department.

CONS

it is hard to think of the cons with this program.

Reason for choosing PSTrax

There where over 5 different work order software that I looked into but this one was so user friendly, cheaper for the about of benefits you get and a much better team to get you started and help you out.

Marc

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

PStrax exceeded our expectations...

Our organization, like most nowadays, places a high priority on environmental awareness. We got buy-in from staff becuase this allowed us to go fully "paperless". We now have an extremely powerful tool that is not only utilized by fire department staff, but by our Public Works Fleet Division. For example, if we have equipment issues or alerts, these can be posted in real time and emails will automatically be sent to whomever we choose, even depending on what the issue is. For example, a flat tire will generate an urgent email to Fleet, whereas an SCBA failure will generate an email to our SCBA responsible within the department. This feature alone created new efficiencies as the proper point person(s) is notified immediately and is automatically documented.

PROS

What we liked most about this software was how intuitive it is. Very user friendly, and very straight forward to get all of our personnel logged in, trained, and up and running. The customer service exceeded our expectations as we had many requests in the early days of implementing the program. PStrax met every request and curtailed the program to meet specific and unique schedules for our department. What is also very, very helpful, is the access to videos and documents for each specific function. If you forget how to add an apparatus to the fleet, you can get almost immediate help from any of their staff, or take a look at the tab with all the videos and you'll find exactly what you need. A simple concept that helps tremendously.

CONS

It is hard to find cons with this software as it exceeded our expectations. We were still using paper when we transitioned to PStrax. It has been overwhelmingly successful and well received by all members in the department.

Reason for choosing PSTrax

Customer service from PStrax is second to none. These people work constantly to improve the product based upon the feedback they solicit from their customers. Other vendors were unwilling to change their program to meet our needs and challenges. It has been over four years now and we have never looked back. We continue to expand into other areas such as PPE, and very soon the controlled substances module. I'm not one to sit down and write reviews, but this product has worked so well for our department it is absolutely worth my time to share my positive experience.

Sara

Public Safety, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

HAVE YOU EVER WORKED WITH THE BEST COMPANY EVER? With PS Trax, YOU WILL!

We looked into PS Trax to improve our medication tracking system in a very large fire department. What we did not expect to get was an easy to navigate and utilize product that not only meets our every need but a company that has listened to our requests in molding the product into our needs and considers all suggestions we make; and even sending detailed videos on how to make the updated system work for us! I promise, you will never find this kind of customer service ANYHWERE ELSE!

PROS

The product is easy to use and sign into, pretty much self-explanatory! The developers made the sign on so easily accessible and super easy to remember in this day of multiple passwords!

CONS

Our guys complained of a noticeable system slow down with multiple users online all at once, but the developers quickly jumped on the issue to assist with resolution!

Reason for choosing PSTrax

Ease of use, flow of product, promise of what else the product has to offer in the future if we need it. Ultimately, we are very pleased with the product. Even the "old guys" in our department have commented saying PS Trax "Is so cool" and "It is so easy to use". We have been so impressed by the customer service offered by the PS Trax team that we are forever ruined for any other vendor. The bar has been set so high by PS Trax, I honestly do not think another company will come even close to matching how they treat their customers. Five stars all the way!

Reasons for switching to PSTrax

Time to come into the new millennium, we needed greater accuracy and a "quick at-a-glance" view of medication levels, expiration dates, lot numbers and usage from one place. PS Trax has met and exceeded our every expectation!

Bob

Public Safety, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

PSTrax. Great company and great product!

PSTrax from our first phone call inquiring about the product to our implementation could not have been easier to work with. Communication with the team has always been excellent and they truly care about the customer experience. Being a smaller company they are able to effect changes quickly without the red tape of a larger organization. I would definitely recommend any agency looking for a simple to use software package for daily vehicle and station checks to look at PSTrax. Because of the this we also have added the PPE module and have plans for additional modules in the future.

PROS

The implementation and setup of the software was very easy. The team at PSTrax took any form of information that we had from our current check and inventory sheets and did the heavy work of inputting the data for us. During every step of the process there was excellent communication and they were more than willing to do anything we needed to make sure the go live was as painless as possible. I passed the maintenance and config changes to two of our members who were not the most tech savvy and they have taken to it without any issue. The software package has definitely made deficiency reporting more efficient and easier to manage without having paper all over the place.

CONS

There is nothing about the software that we have an issue with at this time.